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    New Jersey Headache Institute

    3.2 (9 reviews)
    Closed 8:30 am - 5:00 pm

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    Rutgers - RWJMS Neurology

    Rutgers - RWJMS Neurology

    2.3(3 reviews)
    7.5 mi

    Parking is not the best. After driving through the huge parking facility directly across the…read morestreet. I had to exit the garage and use Valet service out front the building. Once I got to the receptionist sign in desk. I was promptly welcomed and checked in with no problems. It was one of the quickest Dr office check in I think I ever had as a first time visitor. Got my vitals checked and waited for the Neurologist to come to my room. This took approximately 10 mind. Not bad at all. And the in depth talk we had about my TIA event was very good. She listened to everything and asked additional questions of my situation to understand clearly what I went through before giving ideas of what we should try . When I was in the hospital in Nov. No one could give me a clear understanding of what my body was going through, and that was the same for seeing my primary doctor. So for the first time I feel like I have a understanding of what happens to the body before a stroke. Of course there's no scientific facts they can tell me. But to have a understanding alone is helpful. I'm glad I chose this place

    While this Hospital may have very good doctors the neurology department at 10 Plum Street in my…read moreexperience is sorely lacking in terms of its professionalism and sensitivity to medical information. My HIPAA protected medical information was treated with no regard by the administrative staff and the physician assistant who actually took it from me ( specifically CDs of MRIs from previous hospitals). I was advised that my medical records would be mailed to me with the presumption that my medical information would be handled with sensitivity . Instead, beyond completely neglecting to return my CDs .. (after a month and a half they were never returned to me) ,they advised me they would send it out regular mail. I have to ask rhetorically who would handle such sensitive information with such carelessness and disregard? After several phone calls and emails I was completely ignored and then when I went to speak to the Patient Experience Department in RWJ they did nothing to facilitate the return of my CDs. Instead I received phone calls from people who did not identify themselves or their position claiming that they was sent out when they weren't without any tracking information and no idea where my CDs actually went. If you want a good doctor go elsewhere. The staff is poorly trained and clearly has no customer service skills or knowledge how to handle HIPAA of protected medical information. Even when I emailed the neuro- surgeon to see where my CDs were , I was ignored. Completely unprofessional group of people. Someone is clearly not paying attention to things in this facility.

    New Jersey Headache Institute - neurologist - Updated August 2026

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