I visited this nail salon yesterday for an acrylic fill since my usual technician was booked. Unfortunately, I had a poor experience along with a pricing discrepancy. I came in as a walk-in and was told there was an opening at 10:30 a.m. They actually started my manicure earlier than they stated, which I appreciated. However, the technician who initially prepped my natural nails and grown-out acrylic appeared to be inexperienced. He used several different sanding bits I'm not used to seeing, including a coarse sanding bit. At one point, a piece of the sanding material broke off and embedded itself into my natural nail, causing discomfort in my nail bed. He tried to remove it with a nail file, causing pain that made me retract my hand. While he stepped away briefly to answer the phone, I ended up removing the piece myself with another nail. He then continued sanding uneven and repeatedly switching sanding bits which made me feel uneasy. After the prep, I was passed to another technician to complete the fill and apply UV polish. She asked what nail shape I wanted, and this is where the pricing discrepancy started. She informed me that wanting an almond shape would increase the fill price to $55 instead of the posted $47. I explained to her that no other place does this and that the pricing displayed on the wall lists $47 for a fill using a credit card, but does not mention any additional charge for different nail shapes. She became irritated and said she would charge $52 instead. She then went on a rant about the long experience she has, the cost of her equipment, and the quality of her materials. She also stated that she treats nails as art and does a good job, and charges some clients upwards of $80 as a base price. Despite these claims, after leaving I noticed that two of my nails are crooked and the polish was poorly applied near the cuticle area. Of all the nail salons I've ever visited Ive never had these upcharges for different nail shapes before along with my fill ever costing more than $40-$45 max. Also as a business owner myself, I fully understand the costs involved with running a business, including the materials and the equipment. Given that, I set prices accordingly and find it important to openly and clearly communicate this pricing upfront to my clients. This upfront transparency includes any upcharges for additional services or materials so my clients can make informed decisions before my service is started and not feel how I felt at this salon. Given all this I do not believe I would ever go back. read more

New Lux Nails Spa - Nail Salons Near Me - Catskill, New York

I have been going to Lux Nail Salon for 6 years. When Lina and Jack were there, it was great! Always consistent and very personable people. Suddenly- Tom told me they "retired" making me question what had really happened. Now that Tom owns the salon, it's been hectic and my current manicure from his new employees didn't even last a week! read more

New Lux Nails Spa - Broken nail - Nail Salons Near Me - Catskill, New York

Went for the first time today. Generally a good experience. Some of the staff talk way too loudly making it less than relaxing. So bring earbuds if that's an issue for you. read more

They did such a cute job! So happy with how my lemons turned out for a summertime look read more

New Lux Nails Spa - Nails - Nail Salons Near Me - Catskill, New York

I was given a same day pedicure appointment and was not made to wait. The woman who did my pedicure was kind, and gave me a wonderful massage in addition to a nice pedicure. I will be back. Thank you. read more

New Lux Nails Spa - Nail Salons Near Me - Catskill, New York

They normally do a good job; but it's incredibly uncomfortable to have the owner complain about other customers, and complaining people don't tip enough. Having the owner say "I know how much people can afford, everyone is cheap"; is the exact problem with tip culture. Maybe have a recommended tip sign next to the prices for different services would help people if they don't feel they are tipped well enough. I also got ringworm the last time I was there. read more

I'm obsessed with Lina. I came in last month with my friend for pedicures and wanted to come back for an ANC manicure. I had been doing my own nails to save money with an at home dip kit for a while and Lina absolutely roasted me for it (some people want to be patronized by their nail techs but I really prefer the more laid back and honest atmosphere Lina and her staff provide). She proceeded to give me a flawless manicure with a color that she chose for me that matched exactly what I wanted but would not have chosen for myself. So excited to have found my new shop :) read more

New Lux Nails Spa - ANC manicure on natural nails- she even expertly gave me a tips on two nails that had broken and camouflaged them flawlessly. - Nail Salons Near Me - Catskill, New York

This nail salon is great!!! It is clean and efficient run. All the technicians seem very professional and adept at the services offered. My friend received a pedicure with fill massage service. I got the full gel set and it was amazing. Jack was meticulous and got the length, shape (oval) perfect. He was really detailed in the thickness I wanted, the side, cuticles and under the nails as well. Love the color, Georgia Peach! My hands feel soft and my nails look and feel fabulous. read more

I thought I'd try somewhere different. The staff is very friendly and knowledgeable and the place is very clean. I definitely would recommend this place to anyone. It's a little pricey but they do have good service. The venting system works very well the place has no odor to it They have a great selection of colors for gel's and they have a very nice display of artwork. I went in for a fill I was out of there in 45 minutes I was very happy I didn't have to sit and wait. read more

Lina and the rest of the staff are amazing. My nails last a couple of weeks, and its the best pedicure I've received. read more

New Lux Nails Spa - Nail Salons Near Me - Catskill, New York

Very clean salon. I've been coming here since they opened. They take COVID precautions very seriously and are meticulous about their disinfecting. Aside from that, everyone is very friendly and they do an amazing job. Especially Lina :) read more

Got dragged along a few months ago with a friend and now I'm hooked! Dang does my nails to perfection each and every time no matter how high maintenance my idea of the day is. I'm very impressed and will be a customer for life! Highly recommend to everyone! read more

New Lux Nails Spa - Nail Salons Near Me - Catskill, New York

Will never come back here again. I've been to this place plenty of times. The owner "Lina" begged me to get a design on my nails after 3 times of telling her "no I cannot afford that right now" I was laughing and being nice about it until she rudely answered with "what you want everything free?".. I brought up some place else and the prices there just making conversation & she blew up! threatened to cut the nails off of me and told me to walk out and go somewhere "cheap" and to never come back! I was absolutely shocked with the rudeness and attitude as if she were my mother. Finally I was in tears even! Insanely unprofessional. I felt so uncomfortable sitting in that chair in tears as she rushed my nails and told me sorry. I went somewhere else right afterwards to get them fixed because they were a mess. Then at the end for gel on toes & a fresh set was $110 she wanted a mf tip from me byyyeeee. read more

New Lux Nails Spa - These made the tears worse. - Nail Salons Near Me - Catskill, New York

So happy to find this nail salon! Very clean, very friendly staff, and my pedicure was excellent. I made an appointment and there was no wait when I arrived. The young lady who did it was very meticulous. Will definitely return! Everyone here was lovely. read more

I thought this nail salon was fantastic! The staff was friendly and funny and my gel manicure & pedicure looks amazing and perfect for summer. Highly recommend! read more

Best nails in the area. Lina doesn't mess around: she is very detailed and her finished nails are so delicate and carefully executed. Have had enough messy nails in my time to know a pro when I see one. Highly recommend. read more

New Lux Nails Spa - Nail Salons Near Me - Catskill, New York

The staff was really friendly and funny but did NOT know how to do a regular manicure. My nails / cuticles have never looked so terrible. Would never go back and would not recommend. read more

New Lux Nails Spa - This is about 4 days after the manicure. Obviously the nail polish will chip but my cuticles look AWFUL. - Nail Salons Near Me - Catskill, New York

Pretty rude owner. The place is ok, they did a nice enough job, but it's not super clean or comfy.

They did a fantastic mani pedi for my daughter and I! Fast, friendly, and mine still looks great 2 weeks later and counting!!

What are you people raving about? This place was unprofessional, filthy, and not worth going back. My daughter and I went to get ANC powder nails. Arrived 5 minutes before our appointment time and I waited 10 minutes and my daughter waited for 30 minutes after they took someone before her. Once I sat down the table was not cleaned from the client who just left. They call them nail technician but a nail tech would know not use the same nail filer, nail buffer and nail bits from the sanding wand that they use on everyone else. None of the equipment was clean. This things were not cleaned or disinfected before used them on me. My nail tech took two phone calls and stopped my appointment and then had to finish a pedicure that someone other tech was doing. My tech had not put on gloves to touch those feet or put on gloves to do my nails. Then the bit he used on the pedicure stayed on the machine and put away. So, someone is getting her toe jam on their fingernails. After he was done with the pedicure he came back to finish my nails and I had to ask him to wash his hands. NEVER AGAIN. Cash only establishment but no worries they have an ATM inside with another fee. THE ONLY THING I CAN SAY IS MY DAUGHTER ARE PRAYING WE DIDN'T GET FUNGUS. read more

New Lux Nails Spa - Nothing is clean or disinfected - Nail Salons Near Me - Catskill, New York

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I made an appointment for a full set of gel nails and a pedicure on July 9th. After getting my nails done I decided not to get my pedicure. The nail tech that did my nails who's name was Lena was very bitchy and unpleasant to me while doing my nail. Telling me to pay attention and do as I told. She told me several times to relax and she shook and pulled my hand. I have been getting my nails done for many years and I have never been treated like that! I will never again take my business to Lux Nails. I will say that the Covid protocol in the salon was followed. read more

This salon is AMAZING! Super clean, bright, and relaxing atmosphere. The people that work here are so talented! Lina is a master at acrylics, she did a perfect job and is very efficient. Pedicure by Mindy was hands down the best I've ever gotten. I've literally been to hundreds of nails salons ... so lucky to have found this place in Catskill, it's a gem! read more

Incredible nail salon and waxing! I did the dip manicure and my nails came out looking better than they ever have. Lina did my manicure and she is incredible. Super personable and knows what she is doing! This place should have way more 5 star reviews. They take their time and make sure you're happy. I have gotten my eyebrows waxed here also by Ruby who is super sweet and they looked awesome, way better than any other place I have gone to. I will be coming back here without a doubt read more

New Lux Nails Spa - Nail Salons Near Me - Catskill, New York

This new nail spa is amazing, everything is brand new and super clean and they have a new ventilation system so that there is no chemical smell. Lina is a fantastic nail technician, ask for her when you go! read more

Got the #3 pedicure.... no cuticles cut around my toe nails... my sister and I got pedicures at the same time (and I had gels polish to take off) and I was done 15 before my sister was done... sad bc sometimes you get. Good one and sometimes (depending on the person) you get a crappy pedicure :/ read more

Before vacation I spent over two hours (by appointment) trying to get my nails done. Me and a friend booked an apt, and neither of us were happy with the experience. Not even a day later my toes chipped, and three days in all polish is off my toes. My manicure came out well, but I was not pleased with the service. As they were really nice people, I found them to be super pushy. I would not recommend. read more

They're very friendly and accommodating! They did a great job on my nails! Paid close attention and detail! Thank you !

I went to Lux yesterday for the 1 st time.It was very clean ,covid precautions were followed .My manicure and pedicure done by Mindy were perfect.My family went with me and had a mani pedi by Lina.We were very happy . read more

I had a horrible experience here. I do not know the woman's name who did my manicure and pedicure, but I felt like she antagonized me the entire time, and I am one of those people who usually likes to be peacefully quiet when I get my nails done. I asked a question about the color I picked out, and she made a big deal out of it. She actually misunderstood my question completely, but kept going on and on with her defensive response. Literally everyone in the salon was looking at me. The scene was totally uncalled for. It was bizarre and uncomfortable. So this woman upsold me twice with the pedicure, once enlisting the help of the customer next to me, to get me to get the gel pedi instead of the regular. I listened to all the benefits of gel in depth from both women as if I never experienced it before and didn't already know what they were, but every time I spoke it felt like no one was listening. I felt mentally drained already at this point but did end up agreeing to the $55 gel pedi. When I got to the manicure, by the same woman, I said I wanted a regular manicure. I was aggressively being upsold again but this time I held strong. She was annoyed and said it will not be good in a few days. (For $22, really? I did not want to spend more money than that on a manicure though.) She was mumbling something about an upsell and sounded like she mentioned the word cuticle. I asked if she cut cuticles with a regular manicure (because I wasn't sure what she said and I had experienced recent salons not cutting cuticles at all, to my surprise - didn't know if it was something all salons were skipping). She replied with "you know, I have been doing nails for many years" after saying "you seem like you're ----" whatever she said, I don't even know exactly, because I did not hear her, but I am pretty certain it was rude not to mention inaccurate. She clearly does not like being asked simple questions from customers. Anyway, I would have asked her to repeat what she said about what I SEEM like to her (eye roll) but at that point I was well aware she was a ball of negative energy projecting onto me, and I just wanted out of there as fast as possible. This woman was dedicated to misunderstanding me and making me feel bad. She was quite literally psychologically abusing me the entire time and it took everything I had to remain kind to her. She mentioned me being on my phone too much, asked me what was so interesting, the list goes on.... She questioned my memory multiple times... Meanwhile, I was not initiating any conversation. The experience was traumatizing. At the end, I gave her my credit card and asked her to include the tip with the charge since I had called beforehand to ask if I could do that. She gave me a look as if I was going to be really disappointed with the answer, and I repeated that I called beforehand to ask if I could do that because I had no cash. She reluctantly changed her reply to tell me it was okay, it's just not okay for HER. I guess she needed to project one last bout of shame onto me as our time was ending. Only after she got a $13 tip from me was she somewhat kind, and I gave that amount only because my pedicure really was great. She would have not received any tip at all if I let my mental health make the decision. P.S. The $22 manicure chipped greatly, THE NEXT DAY. I will never return to this place again. read more

Cookie is the best!!!!! She is very personable and does a great job!!!! This place is very clean and always a great experience.

bro rip my nails, i should've known not to even give them a try but i was like it wouldn't hurt. the people here are just rude, while getting my pedi done the male doing my feet was making jokes about how my last polish job wasn't good and just making fun of me right in front of me! my nails also look very crappy. nails aren't even the same shape nor size on either of my hands. i will not be coming back. the hype is that worth it. read more

Extremely clean and great technicians. Pricey but service and quality is worth it. You can feel at ease as they use extra measures to ensure safety due to Covid. read more

I've been coming to this salon ever since they've opened and never have any complaints until recently. I had a pedicure done a few weeks ago and within a day the polish began to chip from my toenails and within a week it was all gone so I had to redo it myself. I went again Thursday to get a gel manicure and that same night my nails started to crack. 6 of my nails have cracks on them and one of the nails already lost some of the gel polish. Before covid, I never had anything like this happen to me. read more

This nail salon far surpassed my expectations!!! Upon entering the salon it was very obvious how much effort was put into purchasing high quality furniture that is both functional, beautiful, and comfortable for guests. Each nail station table has a vent on it to suck up all chemical vapors and dust from fillings which I LOVED. So much healthier! Lina did my nails and she was an absolute pleasure. She made my ANC look natural and beautiful and gave me exactly what I asked for, all for the same price I pay at every other salon (only most give you half the treatment of Lux). I do wish they had a few more ANC colors to chose from, however, having only opened a month ago I'm sure that is coming with time!! I also really appreciated how Lina and Jack managed appointments. They don't just say yes to everyone and make all guests wait. If they can't take you at a time that they will be able to do their best work, they're honest about that and recommend other time and day options. I so love that as waiting hours at other salons only to be rushed and treated like crap is literally the worst. I can't stress enough how much I recommend this salon. The experience felt more like a spa than a nail place. I so look forward to returning! . read more

What a great experience. Everyone is super friendly. Mina and Jack were very knowledgeable and informative. They both did a fantastic job on my nails and my friend's nails. We both got ANC and love it! Highly recommend! read more

Worst place ever to get a manicure. The guy in the front don't even soak your nails or cleaned them just files them and paints . Then charged you for full manicure when you don't even get the full service. Will never come back to these place ever again. But if decide to come in make sure you don't let the guy in the front do your nails. read more

Mina did my nails today, she did an excellent job! It was my first time making the switch from gel to ANC. I had some questions and they were knowledgeable, professional, and clean! I was having a hard time finding a place in the area and I'm so happy Lux nails opened up. Will be returning in a few weeks! read more