So, I never really had much opinion about utilities companies in the past. after all, we kind of…read moreneed electricity, water and gas to lead our lives, right? Well, one day, somehow I noticed somewhere that PNM offers a free checkup at a home to learn how one can reduce energy use. I mean...I don't think I used much energy (well...other than embarrassingly blasting some air conditioner and heater during certain seasons), but I thought I could learn a thing or two to save me even some small amount of money. Plus, it's free...why not right? I also was wondering if it was a total scam, too...and I'm happy to report that no..it's real legit! It was pretty painless registering and signing up to have a PNM employee come to my house and audit to help see where I could make energy more efficient. I sat back after signing up...not even sure if it was a scam...and a few weeks later..it was the day! Happy to report that PNM actually communicated/confirmed the day before/of the the appointment time, too! The day of a PNM employee showed up and happy to talk to me, go through my home and found ways to help suggest/replace some light bulbs to make my electicity use more efficient! He also took the time to help give me some suggestions on where I could look into to reduce energy use as well. Best of all, he came over..helped me replace all the inefficient lightbulbs (gosh..some of those were super dirty bulbs that were there and never replaced when I purchased my home several years back then!!). At the end...the walk through..and a checkup took maybe an hour ish or so. I was pretty happy about it and wished I knew more about this service (and how I could have (and sadly missed :() gotten some rebates getting some appliances at my home even a few years back!). The guy also gave me free light bulbs (and even helped replaced them!), some electrical outlets, night lights and showerheads that make water usage slightly more efficient, too! While I don't know much whether PNM charges me too much or too little (and going solar is still something I'm contemplating), I would have to say, I was really happy with this FREE home energy usage checkup service by PNM! If you are a PNM customer and had never done one...PNM does it for free for you! So might as well get it (and save some money along the way!).

I called to deactivate my service cause I moved, I was still charged I called to sort it out and…read morethey claim no call was made so I still need to pay for a entire month that I was not in the apartment. they make a mistake and I must pay. I asked for a usage investigation and nothing. PNM is a horrible company all they care about is taking money from people, they are not willing to help, they do not care about you. they will just mistreat you.

We paid Stephan Williams to put in plumbing including angle stops. He never came back to do the…read moreangle stops so I had to have another plumber do it. Amount of the bill to complete his work was $249.28 I've used a lot of contractors and workers over the years and this is the first one who's stolen from us.

I have used plumbing express for my own property as well as recommending them to my buyers! They…read morehave been easy to work with and also helped my clients with a project in order to close on time! They are reasonable with their pricing, punctual to the job and easy to communicate with! I will continue using their services!

Louie is fantastic! Super knowledgeable and great customer service. My salon sinks were not…read moreworking/draining and he was able to come same day to help fix it! He ended up snaking them and giving me advice/suggestions on how avoid this in the future. I will use his services again. Thank you so much and I highly recommend!

I had a slow kitchen drain. Called Louie & Son. They used the motorized snake machine and went…read morethrough the kitchen drain. I also asked them to snake the vent line from the washer. They did all that and cleared the drains. They were friendly while doing the work. I give them a low rating because they work sloppy. They scratched the wood floor in the kitchen with the drain snake machine. No protective cover was used. Some of the debris from the clogged drain under the sink was not cleaned and the gunk that came out of the drains was thrown on the front yard leaving large stains on the brick. They charge approximately $380 to clear the drains.

I live in an 80 year old house whose drain continually backed up. After calling many companies I…read morefound A1 Plumbing and Pumping. It turned out that my house shared a connection which was blocked to the city sewer. I and my neighbors were being forced to consider temporarily moving to a motel. A1 plumbing sent out plumbing tech Ernest, to attempt a clean out and troubleshoot. He was unable to do the clean out due to the severe obstruction and handed the job over the to the underground technical construction crew of John and Joe. They arrived with a backhoe and dug down to where the main pipe connected to the main sewer. All the pipes down there were severely corroded and plugged solid with roots. The only way to fix it was to dig it up, remove the roots (which had the density of a tree themselves) and change the style of piping so that future cleaning was feasible and more efficient. They accomplished this professionally and in time so that none of us had to leave our homes. I can't praise the whole team enough. In my humble opinion they are the best in Albuquerque for professionalism and Value.

We own a commercial kitchen and had a terribly clogged line from grease…read more Ernest showed up, took care of it right away. He wasn't feeling well, but gave us A+ service. We have used A-1 regularly, but they really stepped up for us this time. I give them a GOLD Medal, a Blue Ribbon, and FIVE stars! Thanks so much Ernest. You are a Super Star!

Darrell is a nice guy but full of excuses. He was contracted to make a pantry. He was way out of…read morehis league. He should have communicated his inexperience but instead spent a month making doors putting them up and taking down doors but was not successful. He left without completing project. We had to spend so much time trying to fix his messes. Now we have to contract a real cabinet maker to make his doors work. A waste of $1500! To make things worse were his excuses for not showing up when we had arranged what family drama-son, son in law, wife, wife's uncle.... I could say more but i hope you get the picture.

I had a ceiling fan that the light would not turn off at one of my rental properties. My regular…read morehandyman had moved out of state so I was scrambling to find somebody to go over and take a look. Darryl came by one evening after work to take a look at my fan and troubleshoot. Instead of just replacing fan, he figured out what was wrong and came back and made repair in a timely manner. He kept my tenants and I updated and sent simple invoice that I paid within 24 hours of completing the work. Will definitely reach out for future work. Sam

Max was very professional, gave personal advise and made the right decisions that were right for…read morewhat we were looking for. Nicholas was so great by keeping me informed throughout the day as to ETA and billing. Thank you so much for helping us out MT. It is so stressful having to deal with all of this. Thank you again for all your help and listening to me vent on all the things I have to now move forward with the City. Frances Eckstein

Beware if you are seeking correct location of your utilities…read more We hired MT to locate our underground utilities to find an electrical break. They were on time and marked the utilities, estimating a break within 10 feet of their flagging. We hired a repair service to dig up the marked area to repair the break. Before they would begin they verified the marked location by MT. They disagreed with MT's flagging of our gas line, believing it was in the same area as the electric line. They re-marked the area and dug up my yard. The area where that MT marked my electric line correct, but the actual break was no where near where MT had indicated. It was incorrect by over 30 feet. The gas line that MT marked was completely wrong. If the repair contractor had dug where MT indicated we would have cut the gas line. I paid MT $270. Since their marked locations were wrong, I asked for a refund of 50% or $135. I agree they did the work, but it was wrong and frankly dangerous. MT responded they would send someone out to see the issue. I told them the trench was open that day and I could send photos. I also left their flagging so they would understand the issue. They declined to come when the utilities were exposed and said they'd come the following week. They never showed. They did not split the costs with me. The work was completed 1-25-24, in Santa Fe, NM. I have documented emails and receipts.

I have massive gratitude for the honestly of this company. I had another company install a…read moreheat-pump water heater. I felt like they were inappropriate, so I called #1 to review the "other" companies work. They were able to point out the flaws that would block my new heat pump from being green-tagged. They pointed out the green tag was missing. They didn't charge me. So, I called them again a few months later because they proved themselves to be honest people. They came in, took care of my seasonal tuning and a toilet that was not flushing. I think I've found my trusted plumbers, and that's a hard thing to do! 10/10 recommend!

We hired them to do a simple plumbing job and were so impressed with their owner and his…read moretechnicians, we hired them to do an extensive upgrade of our electrical system. Ours is a 4000 sq. ft. home. If we should ever decide to go solar, I would trust no one else.

A few weeks ago I had my heater go out for 2 days, during pretty cold temperatures…read more I called around my area to find a reasonable price to look at my heater issue. I called TLC and the representative who I talked to was friendly, courteous and informative. The price was reasonable. Within hours I was able to have someone come out and look at my heater issue. The heater problem was minor and just needed a new internal electrical igniter. In just a short time, it was fixed and working again. The guy who came who did the service was friendly and knowledgeable, and didn't mind all my questions as he was working. I was very happy with them and will be calling again if I need future services.

December 26, 2025 Today, Lawrence Sanchez Replaced our water…read moreheater. He called ahead of time to let me know that he was on his way. He showed up and completely replaced the water heater within two hours. Very friendly and professional. The only thing we need to do is wait for the city to come by and do the inspection. I had called another plumbing company first but TLC Again , was quickly available to take care of us. My neighbor also uses TLC and is very pleased with the prompt service And quality products. I know nothing about replacing a water heater and was surprised that it was only him and no other help. He does only water heaters, so he is a professional at it. Chris and his buddy quickly changed out the capacitor and were both friendly and professional. I was just happy to have AC again. I tipped them both $20 for a job that only took about 10 minutes, but it was well worth it. The markup price for the capacitor is high. That is the only negative thing about this visit.