This is the best groomer in Beckley. I've tried several others. Very trustworthy and constantly…read moregreat pet grooming. Same people every time so no wondering who is working with you fir baby. Very reasonable prices and fast. Be patient with phone calls and texts. This is a small business with a single owner/operator. Schedule appointments a week in advance and pay with cash or check only.

These folks went out of their way to take care of our dog, who got onto a mess while we were on…read morevacation. They bathed, trimmed, and scented our Pomapoo, then added a cute kerchief. They all cooed over him and said they loved working with him and were sad to see him go. I would recommend them to anyone.

At first Dog House was awesome and a true up and coming business. I wholeheartedly supported the…read moreowner and appreciated her once excellent services. I spoke as her witness at town council when noise violations were brought up against her business and the verdict went on her favor. Later on in Jan/Feb 2025 timeframe I noticed her employees were never there. Owner had her very young son in the grooming area 3 times looking dirty and tired. My pup isn't trustworthy with small children unfortunately. I mentioned this and the owner said, "well he needs to learn how to act around dogs". I didn't like that answer but also empathize with working moms so I continued to support her business. My last visit was a disaster. I scheduled a week in advance, the toddler boy was there again and yet another new employee. 6 hours later he still wasn't groomed fully groomed just bathed. I went to get my pup because I don't want him locked up all day. I mentioned I don't like him being kenneled all day without potty breaks and water. She claimed to walk the dogs when they are with her all day. I didn't believe that to be true because she was watching her son and grooming with a new hire and her husband. If she didn't have time to groom my dog in 6 hours how would she have time to walk him? Furthermore they forgot to use my shampoo (the shampoo they use smells terrible to me and gives my pup dandruff) she said her husband forgot to use my shampoo. Her husband isn't a groomer and I didn't like that random people were working with my pup. The prices are about 30% hire than other groomers and I always tip $20.00 but I later learned the tips are not given to groomers. Dog House was once an excellent groomer/ boarder but the employee turnover and tip controversy and long groom times and very young children walking loose just are not acceptable to me. I wish them well, but they must treat employees with respect and pay better attention to client requests.

Our dog Wren is the 2nd dog we've had at The Dog House. And they are the absolute best!! They treat…read moreyour animals like they are theirs. The doggy daycare is the best in town and the dogs are soo happy and tired after! The girls working there are accommodating and kind. Can't wait our next play day!

This new owner is very hateful. He has seen my service dog for over a year. Since he took…read moreownership, he said I was rude to the staff and argued over 80 cents. He also stated I'd have to go see another vet. This is all slandering and untrue. I was short 80 cents and was going to go to my car to get the 80 cents, but a wonderful staff member said she would take care of it. This Dr denied my prescription for my service dog because he said I was looking for a new clinic. Why in the world would I look for a new clinic until he denied me the prescription for my service dog. Yes, I said I would have to look for someone else if he refused to fill any medication for my service dog. I did have to take her to Mountain View Humane to get her spayed due to my disability and lack of income. I thought at one time Blacksburg Animal Clinic was the best! This is not the case after DR Watson bought the clinic. He actually spoke with me on the phone as well and was very hateful and domineering. I tried to explain and he said he would send my medical records to whoever I wanted, then blocked my number as I only had a few hours to choose a new vet. I then emailed him to try to explain because he wouldn't give me a chance to speak on the phone when he called back. I said I'd have no choice to report him to the state board and DCA. He just gave me a hateful answer and then proceeded to tell me to do as I see fit. It's like he doesn't care! Who wants a vet like this?

BAC is a wonderful animal clinic! My girl Mildred (border collie mix) had some kind of problem with…read moreher ear that seemed to come out of nowhere. I called them up and fortunately they had a drop-off slot available. When I dropped Millie off the staff was very friendly and welcoming. By the early afternoon one of the veterinarians rang me, and went onto express she had contracted an ear infection. He administered some medication, and explained I shouldn't have to worry moving forward. When I picked her up she was clearly feeling much better. Since the visit Millie has been just fine. I'm most thankful for everything the folk at BAC did for her. They are officially Mill's vet! Thanks again y'all!

Amazing atmosphere for pets. The employees take excellent care of your furry family! When you match…read moretheir customer service with their fair boarding prices, it's a NO BRAINER that you should consider them to watch your pets while you stay at The Homestead or in the area.

From the owner: At The Tails Inn dog boarding for the vacationing pup is what we do best. A living room atmosphere…read morewith private bedrooms offer the home away from home with a vacation twist for your family dogs.

The absolute pits. Treated my cat for renal failure. When the cat became extremely ill and close…read moreto death she refused to put him down. Told me to give him the medication she had ordered to stimulate his appetite. Stupidly I tried to do this and the cat bit me. At this point he didn't know what he was doing. I called back and was told they could not see him until the next day. But he is suffering I told them. Dr Black doesn't have the time to remove his head today. Why would they remove his head I asked. Was told they would have to send his head into a lab for rabies testing. My cat was 10 yrs old, a house cat and well cared for and never missed a rabies shot or other recommended vaccinations. He died in seizure in my arms while being transported to another vet.

Poorly ran business. NOT clean. Dr. Black has zero personality, empathy, or compassion. She…read moregenerally seems irritated to even be there.

The Best Pet Care business in the NRV. All of their sitters are highly qualified, pet care…read moreprofessionals who do a great job. They send updates each visit, and even have a boarding and Daycare facility in Christiansburg that is top notch. Highly recommended them!!

OMG, this is the most fabulous service ever. Every visit, you get a status update with 2-3 pictures…read moreso you know your beloved pet is doing well. They collect mail, bring in packages, clear water and food dishes, sweep the floors around the food, and are very reasonable. Recently we were on vacation when the power went out in 8 degree weather. My wife's Chihuahuas would have frozen to death if the house reached ambient temperature. We were about to fly home from Mexico when Prestige found temporary boarding and carried the dogs over and then back once the power restored. Saved our vacation. I can't say enough good things about this service. They are simply the best ever.

Excellent service!! My pup hardly even realize his nails were being clipped:). Definitely will be…read moretaking my dog back.

From the owner: Sat - Sun 8am - 9am and 4pm - 5pmread more

Great people and a great facility. We took our dog Derik here for 3+ years at least. Never an…read moreissue, always community, and just good people who like pets and care about their well being. You couldn't ask for a better place.

Sorry if this is long but something seriously needs to be done about this!!! I just had the worst…read moreday today. I took my dog and cat to get groomed at Heartstrings pet lodging and spa on PHD. A girl named Megan groomed my cat. This is Leo. It was his first time going to the groomer. I've always been the one to groom him and he's never been aggressive... I took pictures of my cat before bringing him in incase anything happens, which is him on the left, before the groomers. Not even 15 min later I bring my dog back so she can wait to get groomed while Leo is getting groomed. The lady comes running out saying I should take my cat to the vet. I say what do you mean?? I walk in and see him on the table, they lift up a whole flap of skin and all I see is this huge gash! It looked like he was sliced by a knife and it was about 2 inches long. They said the wound was already here when I brought him in. Alright my cat had nothing wrong with him before I took him here. I IMMEDIATELY took Leo to the vet and the vet said this wound is FRESH. That it did not look like a puncture wound from another animal. That it either had to be the groomer or he got caught on bobwire which isnt possible under the circumstances. I waited for the owner of Heartstrings to arrive. He was a very rude old man named Rick. He didnt want to believe that my cat was wounded by his groomer even though everything is pointing to the groomer. I was very upset and he wasnt wanting to do anything about this situation or have any care about what happened to my cat. He refused to pay my cats vet bill and was just absolutely SURE that the groomer didnt do it even though theres NO CAMERAS! I have a picture of my cat right before taking him. I wish I got a picture of the gash but I was so stressed about taking him to the vet I didnt think about taking a picture I just have one after the staples and $300 vet bill. Can someone please help me on what to do about this situation because justice has to be done and I feel so left in the dark with this!

I use to love to bring my animals here when Dr. Wilson was a vet here. Now I have absolutely no…read morerespect for the vet that looked at my daughter's dog. Instead of saying that they are unable to treat him they tried to send him somewhere else that would tell us the very thing they should have said. They let my daughters dog suffer for 2 days until we took him to a better vet that didn't sugar coat anything and was 110% honest. My daughter has to put her dog down and had she known 2 days prior she would not have let him suffer. This clinic is horrible

Highly recommend this dedicated group of veterinarians and staff. They saved my dog's life.read more

Got our Bear (long matted fur) cat all shaved up and he is so much more active and they are such…read moregood handlers. He came home with so much energy and loves his new look instead of hiding most of the day he is out and about with all the other kitties and most of all happy!

Sharing my life for the past 40 + years with many "crazy little kids in dog suits", I have had…read morethe opportunity to try several pet groomers. Pampered Pets is absolutely the BEST Pet Groomer I have ever used! For the past 11 years, Sara, Dave, and their staff have groomed my Tootie, a shih-tzu - poodle mix with the utmost love, care, detail, and professionalism. Sara's grooming standards are impeccable, and their love for our pets shows in everything they do.