Hotel Villa Steno in Monterosso is simply idyllic. Our trip to Cinque Terre was extra special…read morebecause we stayed at Carla and Matteo's family run hotel. Upon our arrival two staff members with sincere smiles upon their faces greeted us by name. Throughout our five day visit, the owners and staff were there to answer any questions and/or offer guidance in purchasing train tickets or recommending restaurants. The service was second to none. The breakfasts in the morning were plentiful, homemade, and delicious. The views from the breakfast balcony and our room (Number 5) were nothing less than breathtaking. The room and hotel property was spotless; the grounds well taken care of with lemon, orange, and olive trees with fragrant flowers. The hotel's proximity to the old town is ideal for walking and for getting to the train and/or ferry for excursions. My husband and I highly recommend this hotel to anyone who wants a top shelf experience in one of the most magical places in the world. Thank you to Carla and Matteo for making our visit such a very special one!

An Amazing Gem in Monterosso, This Boutique Hotel is set in the hillside but just steps from Old…read moreTown. From the moment we arrived, we felt welcomed by the staff. Owners, Carla & Matteo made our stay so memorable. They are the most caring & hospitable hosts I have ever met, concerned about every guest. I so enjoyed getting to know them. And I loved all the staff - Paula & John are outstanding professionals & eager to help, the breakfast ladies were amazing - everyone is like family. The hotel is beautiful! So serene, you can't help but relax. Everything was immaculate. Our lovely room was tastefully furnished with a comfortable bed, a desk & chair, a large wardrobe that held all of our things, a refrigerator, and our own balcony where we sat every morning & evening enjoying the beautiful view of the town & the sea. They have thought of every convenience from welcoming snacks in the refrigerator to printouts & helpful tips about the area. Bathrooms are stocked with shampoo, conditioner & body wash. A hair dryer is provided. Ample plugins. After a long day of hiking, a refreshing shower & cooling air conditioning was wonderful. The breakfast buffet was set on the main balcony with an option to eat indoors. It was so delicious with everything you could want - bacon & eggs, fresh juices, meats & cheeses, yogurt & granola, fresh fruit, and delicious homemade desserts every day. (The lemon tart was my favorite) Matteo made it so easy for us to purchase a discounted Cinque Terre card that included the trains & a reservation for Via dell'Amore. He was very helpful about the ferry schedule - it is a short walk to catch the ferry. Ask about Restaurant recommendations - (Galin was our favorite). Everyone is so kind & helpful with such great service - even filling your water bottles with ice & water for your hikes, towels for the beach, and quick, reasonable laundry service. And don't miss Carla's fantastic Pesto Cooking Class! It was such fun & so delicious to eat after we made it. We even got the recipes. Make sure to reserve your spot. While the hotel is up a small, steep hill, we were able to walk up pulling our wheeled carryon luggage without a problem. The hotel will arrange a taxis for you from the train station if needed. They also have car parking, which is rare. Once at the hotel, you can walk through the lovely lemon grove down some steps arriving right on the main street of Old Town. The best of both - scenic quiet hillside, yet still in town. There is a small beach in Old Town and also just a 10 -15 minute walk to New Town beaches. Easy walk to the train station and the trails. The hospitality and location are the best you will experience, well worth the price. We stayed 4 glorious nights & I hated to leave. I feel Carla & Matteo are our dear friends now. They made us love Cinque Terre even more and we will not stay anywhere but Hotel Villa Steno! More Date of stay: June 2026

We just checked out this morning after coming here the day before our cruise. From checking in to…read morechecking out, the staff was incredibly kind and friendly. The rooms were clean and comfortable. we were also shocked at how incredibly quiet it was. We had the pleasure of hopping on the shuttle this morning with Mr. T, who is also extremely kind and friendly, and got us to the hotel, where the cruise terminal was being managed out of. I would stay again and recommend this hotel. Unfortunately, all the hustle and bustle I'd never even thought to take any photos....

Excellent hotel and definitely my number 1 place to stay when attending sporting events. There is,…read moreconveniently, a gas station right by the hotel and easy access to 95. All the staff I encountered were fantastic and it felt like my experience was of utmost importance. My room was clean and ready for me upon arrival. Breakfast was very nice as well. I have no complaints and look forward to my next time visiting this wonderful hotel. Keep up the great work!

Stayed from Monday-Thursday and room service only happened once...kinda. They just replaced the…read moretowels. The trash wasn't taken out and the bed was not made. Breakfast quality was also below average. Wasn't expecting this from a Marriott chain of hotels.

At first glance, this suite looks lovely. The second we came into the room we were greeted with an…read moreTERRIBLE oder. We immediately requested to be moved to a different room and was denied due to a "lack of rooms." We tried to make the best of our stay, but kept finding more issues. Hair was everywhere, stove was stained and crusted, lamps were stained, and some type of scent machine was plugged in to try to help the smell. This machine maybe just made it worse.

My buddy Bob stayed here. I checked it out…read more The city of Chester concerns me. I usually go out of my way to avoid driving through it. The positives: - This hotel is located on the edge of the Widener University campus, and the university maintains a security presence in this area. - A very nice Pizzeria Uno is right across the street. - A 24 hour 7-11 is right there in this little complex, as well as a TD Bank branch. - Modern hotel. - Ample free parking. - Some rooms have a nice view of the campus. - My friend's room had a sofa bed for an extra guest. The negatives: First, there is only one elevator to serve 4 floors. It is possible this could cause some inconvenience when everybody wants to use it suddenly. Second, my good friend was startled when approached in the parking lot at 11 o'clock at night. He had already closed and locked his car door. So no quick retreat was possible. It turned out the man merely was there to beg money from the out-of-towners. My buddy was spooked though. He quickly gave the guy $10 and felt glad he got away without a problem. Then he decided he wanted a snack. He went to the 7-11 next door and a woman begged him for money so she could eat. (!) All of this was completely unexpected. He spent his last bills on a candy bar for himself and the same thing for the woman. Two young men, who were also hanging around outside the 7-11, told him that was really nice. So that made him feel good. But overall it was an uncomfortable situation for him. I saw his room. It was comfortable, and had an interesting 4th floor view. I saw no house cleaning issues. And he had gotten a deal. He said if he uses this hotel again in the future, he'll be certain to bring small bills.

Our room had black mold on the ceiling in the bathroom. Smoke alarms are covered in plastic…read more Service is ok. People here live here.

Recently, we stayed here for 1 night to catch a flight out of PHL the next day and the hotel was…read morerelatively solid and clean, but the room was a bit on the dated side - not regarding design, but regarding the wear and tear of it. The 2 Queen bed room that we stayed in was designed and laid out like any other SpringHill Suites hotel we've stayed in with the shower and toilet placed in separate rooms. However, the room and hotel, in general, had signs of it being worn out a bit - like old elevators and cracks. The complimentary breakfast, which goes from 6-9 AM on weekdays and 7-9:30 AM on weekends, was subpar compared to our other SpringHill Suites experiences. They did have a hot breakfast, but the scrambled eggs and turkey sausage patties weren't great and mostly dry. There were some cereals, bagels and oatmeal, but that was pretty much it when it came to the food. As for beverages, they had your typical juices (apple, orange, cranberry), individual chocolate and reduced fat milks (which was nice) and coffee. Oh, and to top off the subpar experience, they charge you $15 per night if you park here. Don't think I've ever paid to park at a Marriot hotel, but there's always a first. Overall, not the best Springhill Suites, but it's probably still better than 90% of hotels out there.

Used to be a great hotel. Has gone downhill over the years. Won't stay again. My recent trip had so…read moremany issues. The room had a terrible smell. Like a combination of spicy food and body odor. I had them come up and spray but it didn't help much. The hotel was sold out and I had to tough out the nasty smell all night. The chair at the desk in the room was broken. It wouldn't stay at the height and kept sliding down so low and tilting back. Unusable. Asked for another chair and they brought up one not even close to tall enough to use. Ended up having to do 2 hours of laptop work on a very uncomfortable ottoman. Apparently they started sneakily charging $15/night for parking. I've stayed here each year for the last 5 years and never had a parking charge before. The gym stationary bike had paint splatter all over it. Can't believe they didn't clean it off. The late night front desk gal wreaked of cigarette smoke. Not sure what happened to this place. Probably a change of ownership. I won't be back because it's now on par with a Best Western or Holiday Inn. Marriott needs to keep better tabs on its franchisees.

We stayed here for two nights on a recent trip to Swarthmore and Philadelphia. In general we like…read morestaying at Hampton Inns, as they are predictable and usually cost-efficient. Check-in was smooth, but the Hilton Honors welcome bag was a little disappointing (just two bottles of water and a couple mints). We had a room at the end of the hall on the top floor, which was nice because there was a large wedding party staying at the hotel and we were far away from any potential noise. Our room was quite spacious, with a sitting area that could have easily accommodated a second king-sized bed. The lighting was a little dim - the entryway was bright, but the room otherwise only had a corner lamp on one end of the room, a table lamp on the desk, and two lamps on either side of the bed. The bed was comfortable, but the pillows were not as fluffy as we would like. They were feather pillows that compressed quite a bit when you lay your head on them. They also were smaller than typical king bed pillows. The TV was mounted on the wall between the bed and the couch, so it was at a 90 degree angle from both. Though it did swivel about 45 degrees in both directions, there was no way to watch TV straight on unless you were sitting at the desk in the middle of the room. The bathroom was also spacious and brightly lit, with plenty of counter space. The towels were soft and fresh. The water pressure in the shower was excellent, but it took a long time for the water to warm up. The free breakfast was good, but not spectacular. I always enjoy the waffle machines, and thankfully there wasn't too long of a wait to use them on both mornings. The eggs / omelets were a little flat (I believe they are premade and frozen and shipped to the hotel to be reheated). The sausage links were good and moist. The muffins were a bit on the dry and hard side. There were limited fruit options (bananas and apples). The orange juice was a little watery. So, this is about what I'd expect from a Hampton Inn. This place has the added advantage of being very close to downtown Media, with a lot of dining options. I guess that makes it somewhat unique among the Hampton Inn chain, which tend to be on the outskirts of town or more commercial / industrial areas. We'd certainly consider staying here again.

Stayed here one night while we were visiting in a friend in nearby Broomall. Hotel was fine but…read morehad a couple things that detracted from it. They had just repaved the parking lot, that day, and half of it was closed off. We found a spot when we got there to check in during the late afternoon, but my Brother went out late night and came back and there were no spots. Thankfully, they let him park his car under the overhang by checkin and our car was still there in the morning ;-). We also had a room on the first floor and when we got inside, the AC didnt work. It wasn't too hot, but I need my AC in the hotel for white noise and I like to sleep cold. The front desk guy switched our rooms right away when I brought it to his attention, so that was good. Would I stay here again? Yeah, probably. The room and beds were comfy and it was located near where we had to be.

Decided to stay in town after visiting friends. My stay was comfortable at a beautifully run and…read moremaintained hotel. Free parking is plentiful out back. Nice access to either the campus or the town. The lady at the front desk at checkin was very helpful. Sorry forgot her name. The Bar/restaurant was great. Good bartender, i think her name was Zoey? She made a good martini and she was fast and efficient. The TV's were tuned to the game and people were happy. Might be a nice place to watch World Cup events. A piano player added to the fun and relaxing vibe.

It pains me greatly to downgrade the Inn from its previously lofty perch as the near-perfect…read moreno-fuss hotel to merely adequate, and at the price, not such a great deal anymore. What confused me during our stay was we had two rooms, one an accessible room on the third floor, and the other a queen double on the second. I have stayed in both these areas before. The accessible room seemed unchanged. The second floor was very odd. First off, the fantastic soundproofing seems to have vanished -- at least, inside the hotel. The outside is still inaudible, as it was built to shield guests from the sounds of trains. But inside? I could hear our neighbors talk, I could hear their alarms, I could hear the elevator ding and the machinery (it was four doors down, so not that close). There were odd sounds from machinery in the walls and the HVAC systems I don't remember. Then we had a weekend with basically no hot water and no water pressure. Oh, the water trickled out, but it did so at a very tepid temperature and with less pressure than even any water-restricted California shower I've ever seen. I've never ever had such a problem here before. Then a local friend said they'd had renovations and added capacity. Did they -- gut the rooms and subdivide? That would account for the fact the room seemed smaller than I remembered; it would account for having lost the internal soundproofing but not the external, if they did a terrible job at the renovation; and perhaps they didn't bother to upgrade the floor hot water heater (our family member in the accessible room on the third floor did not seem to have this problem), or the plumbing capacity, and what we were getting was water at low pressure after everybody else on the floor had used it. (Although I had the same problem the middle of the day Saturday as I did Saturday and Sunday morning). I won't hold the pathetic EV charger situation against the Inn per se, since it apparently is a college problem: the chargers are limited to four hours! At a slow level 2 J-1772, this meant we got about 15% charge a day. This is ludicrous. I am willing to pay for the charge (the four hours a day is free) if I can, you know, actually charge the car. Limiting it to four hours on the basis of demand is pointless; all the spots were filled on Friday, and none of them charging, because it turns out they were all occupied by staff members of the college who went home at the end of the day and occupied the spot for eight hours, charging only four. The college's commitment to EVs seems -- I can't use a word that expresses this properly. Inconsistent with its avowed Zero by 2035 goals. (All the chargers on campus are the same, and there aren't that many of them, plus you can't use them if you're a visitor, anyway.) The location is perfect if you are visiting the college, but there's a lot going wrong here right now and I'm very, very disappointed. The staff are still extremely nice (especially housekeeping) so I can't downgrade it all the way, but this is worse than the Hampton Inn in Media now, for half again as much each night. There's only so much I'm willing to pay for location.

We had 31 family members staying at this hotel for our family reunion, and they absolutely outdid…read morethemselves to make this the BEST REUNION EVER! The suites are fabulous for small party visiting, the kids love the swimming pool, and the entire staff are always so helpful and hospitable. We had a large private dinner one evening and another evening of room service meals, and they were all delicious. Luis and Rufina made delicious omelets for every day of our stay, and they also brought up the banquet chairs very quickly this year so we could play cards. They seem to be everywhere and doing everything. I love that the hotel has the little store downstairs where you can buy all the basics in case you have some little emergency arise. And Cory at the front desk is always a pleasure.

Wow! I am a hotel Snob and this was the perfect hotel for…read moreus. It is by far nicer than any Hilton, Marriott or Hampton I have been too.. Front desk was so helpful. Food In the bar and drinks were Delicious and the biggest and best breakfast dining room Ever....you can even have them Make you an omelette... Also a Yogurt machine with all the toppings We loved Our 2 nigh stay!!

First, it's a pleasant day and we're grateful we all made it through and had a place to stay for…read morePenn Relays. The rooms at Candlewood Suites Chester, PA were average, but that was fine for us since we were out at the track meet all day. The upkeep could use more attention, though. Front desk staff was okay. The real problem was transportation. You can't advertise a shuttle service for a hotel and then give wrong information or deny service because you "can't find" the driver or say he isn't picking up. That's unacceptable when teams are on a tight meet schedule. Do better 1 ice cream Van ... advertise that you are running every 1 hr

This hotel is very sketchy. On the positive side the rooms are a good size and I like the dresser…read morespace and closet space. Stains on mattresses (like gross gross stains). Elevators - ridiculous. One was out of order for the entire stay and a fully booked hotel for a lacrosse tournament locally. The other elevator would only go down to floor 2. You then had to take the stairs to floor 1. Staff knew this and didn't put up a sign or tell guests. When a friend who was also staying said something to the clerk they laughed at him and said the elevator did work- it goes up and down but just not to floor 1. The entire vibe of the place was ick. The area of Chester is not good. If my son plays in this tournament next year, we will stay in Media. A few minutes outside of Chester.

Very clean. I docked a star for slow lackluster service. And another star for no other information…read moreprovided at check in beyond handing over the room key. Front desk needs more training. This could've been an easy 5 star experience overall. Instead 3 stars to the front desk team. 5 stars to the housekeeping team.

Check in was slow. She was pleasant, but there were several people checking in. Also, I booked 2…read morerooms but when she said "you're all set", she had only given me one key card, so I had to go through the entire process again, which just made the process even longer. Got back to my room and discovered she charged me for my room in addition to putting a hold on my card for "incidentals". I paid when I booked. That was another 10 minutes at the front desk. The room itself is fine. Bedding is clean, floor is clean. However, the air conditioner sounds like a jet engine when it kicks on. It is so loud that it woke me out of a dead sleep, twice. The toilet is absolutely disgusting. It looks like no one has put a brush in there in two weeks. I went to take a shower this morning and I don't dare even turn the water on because there is a huge crack in the floor of the tub. I told them at the front desk (so they didn't think I did it) and she said they knew. ‍ Breakfast is OK. They do have hot foods which some places are not doing anymore, so that is a plus. But there is no orange juice or apple juice, just cranberry and a disgusting lemonade. And they don't replenish. Get there early or don't get fed. EDIT: Day 2: breakfast starts at 6:30. I have been down there twice and it's not open yet. It's 7:42. There are a bunch of little things that let you know their staff doesn't do a thorough cleaning. Like the microwave had 7 seconds left on it, so I know it wasn't cleaned. A dirty sock left in the cubby. My phone didn't charge overnight because the wall plug is worn out and my drinks in the mini fridge froze overnight. And there is an ironing board but no iron. Even without the disgusting toilet and cracked tub, there are soooooo many little things, I would never stay here again. Update: they charged me again for my second night. I had to explain the whole thing again, from the start. Another 20 minutes at the front desk.