New South Parking at the New Orleans airport is a scam. They have a lot that is designated for oversized vehicles. I parked my Land Rover Defender 110 there and came home from a 5 day trip to a boot on my car. I had to go find the office to talk to someone. Nikki informed me that my car was not considered oversized. I asked for a list of cars that are considered oversized and she said they don't have one. I tried to show her on my phone that my car is considered oversized and then she proceeded to tell me that was not my car and would not walk with me to see that it was indeed my car. Needless to say I had to pay $100 to get the boot off. Nikki is neither friendly nor helpful. It's a shame the New Orleans Airport has hired this group. read more

This parking system is a scam, not allowing changes even a week in advance when the flight times change without "pulling a ticket then emailing a supervisor" so essentially paying twice in the hope someone will refund one of the payments. What a scam. My guess is this company is politically connected since they are totally worthless as managers so why else would they have been chosen. read more

Crooks! MSY should cancel their contract. Their signs are purposely misleading, they will boot your vehicle and charge you $100 to remove it. They have an "oversized" lot, which is open to interpretation (large SUVs do not count). read more

As I was booking my flight to Tampa online with Southwest, a link came up to book parking reservations as well. A business acquaintance advised that I should use the reservations system for parking, so I took advantage of the link and booked my parking reservation for the Economy Garage. When I arrived at the parking garage, my QR code failed to work. I pushed the button for "help" and the lady answering asked for my booking reference number. Once I gave that to her, she advised me that I was "late" and I would have to pull a ticket and pay again when I retrieve my vehicle when I returned home from my trip. I told her I didn't believe I was late, as I had entered "6:30" on my reservation and I was in fact EARLY. She told me to check the date on my reservation, and sure enough, the reservation had me down for November 25th, instead of November 26th, which was the date my flight was to take place. I don't have any idea how that date change happened, as I said above, I booked it from the site that I booked my flight on. Anyway, long story short, I was a day late arriving, but I DID pay to park for the day I did arrive, and I can't find anywhere on that reservation that says I couldn't arrive late or my reservation would be cancelled. I only see where I couldn't get a refund for any cancellations. And I did NOT cancel my reservation at all. I actually paid for an extra day that I didn't even use!! I paid $98.00 for my reservation. Then when I returned from my trip, had to pay another $84.00 to leave the parking area. I have emailed the person (Nikki) I was told to contact for a refund for the "extra" $84 I had to pay to leave the parking area, and as of today, I have heard and received NOTHING back! On top of all of this, when I returned from my trip, I found my vehicle with a FLAT TIRE and had to wait for over 2 hours for someone to be able to enter the parking area and replace my tire! There seems to be no one "on duty" to garner any help or information on in the parking area. I find this very unappealing and would think there were some sort of security around. I found NONE. Even when I left the parking area, I had to pay through a kiosk at the gates. I have found another email address that I will attempt to contact for a resolution. If I can't get any response and resolution, I will NEVER use this parking system again. Not that anyone there cares...... read more

I fly out of the New Orleans airport 5-6 times per year. The new terminal and garages are fantastic. However, New South Parking has ruined the parking. My past two trips (June 2022 and September 2022), there have been security guards posted at the entrance to each on-site parking location: both short-term and long-term garages, as well as the surface lot. They put up cones to block the entrance and signs that say "Lot Full" when you can CLEARLY see empty spots. And the online "real time parking monitor" shows spots available. The attendants/security always tell you to park in the off-site economy lot. I feel sorry for these attendants having to deal with irate travelers because their company has so mismanaged the situation. I don't know why they are posting guards. Just let me drive around a look for a spot. People are constantly coming and going; it's and airport. Why pay someone to cause a confrontation? Also, they are clearly trying to drive traffic to the off-site parking. I don't know why. I'm willing to pay for the garage convenience. read more

New South Parking System is managed by a leadership team, who clearly demonstrates, they do not understand the functions of their automated payment/collection system. I was forced to pay twice, in order to depart the surface parking area, all because the credit card transaction machine at the departure lane, did not complete the transaction. (At least that was the line of BS they were trying to feed me) Point is this - the hourly workers on site are doing the best they can. The fools behind the curtain, do not, and will never become proficient at their task because they do not even know the basic operating procedures of the system when a malfunction occurs. I had to remind them to look at the camera for verification that the initial transaction even occurred. Then after arguing with management (which was a waste of time because they assured me I would not be charged twice & I certainly was) I had to pay at the "Lost Ticket" rate to get out of the parking lot. Summary is this - Anything to do with the City of New Orleans is a scam. The vendors which end up with the contracts to operate city owned property services should be vetted with a higher standard than being related to someone or having the brain capacity of a single cell ameba! A Disenchanted Customer who will never park on site again! read more

I just got robbed $36 by New South Parking System after parking at the Economy Garage. The QR code scanner would not scan my QR code, no matter how many times I tried, so I took a ticket, figuring I would speak to a representative once I returned. When I returned, I told the cashier what happened. She scanned my QR code and confirmed that I did not use it to enter the parking lot. However, the on-site manager, Jamie, came from the office and hissed at me in a very hostile manner. You would believe she actually knew me and had a reason to be hostile. She insisted that I pay the $36. I did not want to pay twice for the same parking, so I refused and reversed out and went to park so that I could call somebody who could help. No matter which number I called, I ended up with Nickie, the New South Parking System director. She was even more mad at me than Jamie. She said that Jamie told her that I was very nasty with her and the cashier. I guess refusing to pay twice for the same thing is pretty nasty. Nickie also said that I should just "pay and leave the facility", that she would "call the police" if I didn't leave, and that she would "block me from ever entering the parking garage again". Needless to say, she violently hung up on me. I called back a couple more times hoping to reach someone else, but both times I would end up right back at Nickie, who kept getting nastier with each call. I too was given the email address saghighi@spplus.com to contact with my concerns. However, I did receive a reply from the person, a female who already had way more detail about my case than I had given her, and said that I do not qualify for a refund. I think that they are a scam operation (or at best a desperate outfit) because it is really unfair to refuse to refund my $36, even though they knew that the parking reservation I purchased was never used. Count your fingers when you're playing cards with this outfit. Or better yet, stay well away from them! read more

New South Parking charged me twice and will not respond to my requests for a refund. I arrived after midnight due to delayed flights and the young woman working at the gate was new. I had prepaid but it wouldn't scan my phone, so I had no choice but to pay to get out. She handed me a tiny piece of paper with this email address, saghighi@spplus.com. I have emailed them 4 times, so far, with no response. Do not use this service. It's a scam. read more

The parking ticket machines at the New Orleans airport NEVER print out the receipt. No matter how many times you press the ticket on the screen, it never spits out. I do a lot of traveling for work and it's annoying to have to call every time for a receipt. Now, today, they can't even email the receipt to me. The poor lady has tried several times over the phone and still no receipt. read more