I have used New Travel for many years and have been very pleased. Drivers are very good. Have had very few issues.

I found a New Travel Transportation on the website Wedding Wire. I had hired a few vendors already through this website and I trusted it. I went back-and-forth emailing and we originally wanted two vehicles but then reduced it to one vehicle once our guest list was cut in half due to Covid. They were very nice about refunding us with no charge and continuing on with the one vehicle. In my opinion, their prices were fair. I didn't have any interaction with the actual transportation services on the day as I was briding it up, but I did ask the wedding party what their experience was like. They said the driver was incredibly nice and punctual, in fact our reception ran very late and he was nice enough to wait until everyone got into the the vehicle safely and with no extra charge for him waiting for them. When I realized the reception was running late I checked my phone to see if anyone from the travel services had tried to contact me, I thought it was nice that they left me alone and just waited outside. The only negative I heard was that the vehicle was very hot. He was transporting the groomsmen who were all in full suits, it was about a 70° day and sunny and they asked him to turn on the AC. He said that it takes a long time to kick in and by the time it started working they were already at their destination. That was the only negative, otherwise it was a great experience. Thank you New Travel for contributing to our special day. read more

Smooth and sweet to work with. Their comfortable bus took our national women's group to Encore Casino for a fundraising event to help our neighbors in need. Will definitely use them again! read more

New Travel Transportation - Safe trip to Encore - Transportation Near Me - Avon, Massachusetts

Booked this company for a weekend trip to NH, the bus had to stop twice on the way: the first time to refuel because they didn't fill gas before they picked us up and the second time a full 45 minutes on the side of the highway because the engine "had to recharge". On the return, the bus didn't pull up to the right location and instead of contacting us, parked and waited for us to call and find out why it was late - at which point we had to go find it. This meant we left 45 minutes late. When I contacted the manager she blamed all of these faults on us, and said it was normal for her buses to have to park on the side of a highway to recharge. After which she said she wouldn't give us any money back and hung up on me. Definitely not a service I or anyone else I know will be using. read more

As a tour operator, I have worked with NT Transportation since they started business. They are professional, affordable and great to work with. Their drivers are courteous and well prepared. When booking buses with NT Transportation, I rest assured that the transportation aspect of the trips I organize is well taken care of. I would highly recommend them to anyone in need of motor coach transportation. Rob Hammett, Student Tours, Inc. read more

We had reserved two buses for one of the biggest events we have had at our Parish in over 15 years. We planned for a year for this past weekend. One bus showed up 1/2 hour early. People loaded on that bus. Reserved time was 8:30. Second bus did not show up until 8:45. So we had appx 20 people standing and waiting in parking lot. The bus driver was called three times and no answer. I called office a gentleman had to track the bus and said he was 2-3 miles away. Unacceptable. I talk to gentleman on phone told him the same. I then emailed the company on Saturday morning. 12:30 on Monday still no response to email. No phone call. So I had to call the company and Danielle answered. After 5 different stories I finally realized what type of company we were dealing with. One was "bus driver will not answer the phone while driving. Thats why he didnt pick up". Meanwhile the driver had a headset on for his phone the whole time. Then "driver had to wait for two kids to come out from the destination." Complete lie. No one was late back to the bus. Every time she spoke it was another excuse. She had no Customer Service skills at all. She offered $45 off of a $1600 invoice. I would not recommend using this company for anything. She was rude and unprofessional. She should of contacted me at least the day this happened. read more