I have been using this travel agency for a few years now. The trip planning has been flawless…read more Stacy is wonderful

I had such a weird interaction with Annette Medina! I reached out with several destinations,…read moreflexible dates, and what I thought was a somewhat generous budget ($1500/person) and got a response simply saying "we will not be able to assist you". I wish they had told me why! Are the destinations more expensive than my budget? Are the dates unavailable? I referenced "my partner" - do they not work with same-sex couples? I also said I was open to other destinations - did they not care to look into other destinations for the dates I provided? I would have been happy to increase our budget or look into other destinations - but I guess they didn't care about offering me other options. It just seems so weird that they wouldn't want to work with me. For a company with such good reviews I'm disappointed that they don't want my business. I hope others have a better experience!

As a long-time Yelper, I'm used to taking charge when it comes to planning vacations. What's a…read moredouble black badge Yelp Elite to do when she can't use her trusty app/website to organize her honeymoon? Turn to Audley. A friend-of-a-friend recommended their services and I'm so glad we were able to connect. An African safari is the vacation of a lifetime and this isn't one of those trips where you wing it and hope for the best. Amy was my husband's and my primary contact, as she specializes in East African vacations. Each of Audley's employees has a specific geographic region that they focus on to maximize the client's experience. We had a few phone calls with Amy to discuss budget, length of trip, what we wanted to see/do/experience, and what to expect with such journey to another continent far, far away. Through Amy and Audley, we booked our flights through Qatar Airways, all of our overnight stays (we moved around Tanzania throughout our 2-week adventure), and she gave us a printed and e-version of our detailed itinerary. It wasn't a cheap vacation, but hey, we're not talking about a last-minute weekend getaway on points. Amy also checked in with us to make sure we had all the necessary visas, trip insurance, and immunizations ahead of time, even the week before our trip was to begin, we had a nice phone chat to go over everything and answer questions. During our trip, we had no issues! However, Audley had someone available on-call 24/7 in case there were questions regarding anything related to the planned trip. At one of our stays near Ngorongoro, they even arranged for us to have the "honeymoon" dome. In East Africa, Audley likes to work with Asilia properties and we loved the locations, the staff, and the food/drink. It was upper end luxe, but still felt like we were part of nature. We saw SO MANY animals (my #1 ask) and still found time to relax and enjoy Tanzania. I would love to return to Africa, maybe Kenya next time? And when booking a trip without Yelp, I would 10000% recommend Audley.

I rarely leave negative reviews, but this experience was disappointing enough that I feel compelled…read moreto warn others. My husband and I previously used Audley Travel for our honeymoon to Vietnam and had a good experience, which is why we confidently recommended them to my parents for their retirement trip to California. My parents are not experienced travelers, and the entire reason we hired a luxury travel company was to ensure a smooth, stress-free trip with knowledgeable planning and support. Instead, while my parents are currently on their trip, we have already had to front over $2,000 in unexpected costs because of Audley's mistakes. Audley has acknowledged some of the errors and agreed to reimburse approximately $685 plus resort fees that should have already been prepaid. However, we were then forced to pay an additional $1,100 out of pocket because Audley apparently failed to use the funds we already paid them to pay for my parents' final hotel stay. To make matters worse, no one answered their emergency support line when we tried to resolve the issue in real time. Unfortunately, this was not an isolated mistake. We booked this trip more than 14 months in advance because my parents specifically wanted to stay inside Yosemite National Park, where lodging often needs to be booked exactly 12 months out. Before paying a deposit, we made it explicitly clear that we would only move forward if Audley could secure one of the hotels inside Yosemite. Their specialist assured us multiple times that Audley had the ability to book earlier than the general public. That turned out not to be true. Audley did not even attempt to secure the hotel until roughly six weeks after reservations had already opened to the public. By then, the hotel was sold out. Essentially, they held our deposit for months while failing to make the booking they had specifically promised they could obtain. Audley ultimately told us there was nothing they could do. I personally spent days constantly checking the Yosemite reservation website until I was able to piece together all three nights myself through separate reservations and room changes. While Audley eventually refunded the hotel cost, I still had to do the work they were hired to handle. There was another issue with a scheduled guided day tour. The original guide apparently canceled the week of the trip, and Audley replaced it with an entirely different backpacking-style excursion that required my parents to drive themselves and was completely inconsistent with the leisurely guided experience originally booked. Once again, I had to step in myself and find a replacement tour company. Audley refunded that portion as well, but by that point it felt like I was functioning as the travel agent. At a certain point, repeated refunds do not undo the stress, time, and disruption caused by these mistakes -- especially when they occur during an active trip and require family members to front thousands of dollars unexpectedly. The entire purpose of hiring a premium travel planning company is reliability, expertise, and support when issues arise. Unfortunately, this experience delivered the opposite. (As an additional note, this emergency 24/7 number has still not returned my call.) Based on this experience, I would not use or recommend Audley again.

THIS is THE place to go for traveling to JAPAN…read more I booked a trip to Japan in the middle of my summer back at home in the SF Bay Area. Luckily, i found a round trip ticket for just under three weeks to Tokyo from SF for under a grand. Still, I wanted to backpack through Japan, visit at least 4-5 cities, and fit everything into a modest budget. After some research online (and Japanese tourism has awesome research available), I stumbled upon IACE travel. The staff is SO nice. Honestly, I had no idea what I was doing, and the girl that helped me out Ritsuko, sat with me for about 40 mins going through various sample trips and agendas, despite the fact that I had not bought a single thing! She walked me through where to eat, where to stay, how long to be there....just awesome. I walked in needing a JR Rail Pass, and when I got down to it, she was so efficient and helpful in getting me one. And I walked out with it. Even after, I emailed her my ideas and she helped me plan my trip around them. After the trip, my 17 days visiting Tokyo, Hiroshima, Kyoto, Osaka, Kobe, Sendai, Yokohama, Nara, and Mt. Fuji were amazing. And even though I could have gotten the JR pass somewhere else, I don't think I could have gotten better advice and trip planning help than here.

iace rules! Dec. 29th tickets purchased…read more My friend from Japan (an amazing plane ticket scammer, she came to Boston 2 January's ago for $600 even, round trip!) recommended the link to iace. I looked all year at the rise and non-fall of ticket prices to Tokyo. Her Tokyo wedding is in Jan. So, when Nov., Dec, rolled around, I felt like a bad planner. Who knew (well, perhaps baby Jesus knew?) that on Dec. 25th bored at my families gathering- I would click the link to find "round trip airfare to Tokyo Jan 3rd to Feb (something or other) $500*plus fuel!" This was cheaper than the $860-$1200 tickets I stalked all year round. The total came to $740 for a Jan. 17Th-Jan 27Th (Thurs- Sun) visit. I must declare that In my last minutes of planning there could be no deal finer. * will be updated after flight experience, potential problem's, etc...... **4 stars and not 5, why? because 5 stars would be a free ticket.

I recently need a visa to go China. The visa service here was very easy and smooth from start to…read morefinish. Andrea was wonderful--she took her time to clearly explain the entire process and answered all of my questions. Everything felt stress-free and well-handled. Can't wait for this trip.

With Sunshine's assistance, my entire family successfully obtained our 10-year visas. The process…read morewas remarkably smooth and hassle-free, and their fees were quite reasonable. We are truly grateful for their expert guidance and supportive service. They are now our first point of contact for all travel planning. I give them my highest recommendation without reservation.

Rima has always been amazing over the years. We only realized how good she is at her job and how…read morededicated she is to her clients over the last few months when we had a lot of unexpected travel that required constant changing due to family health issues. Rima was always, and I mean always there to help us, she was super quick to respond and was able to find us options and solutions. She provides such a valuble service with true professionalism and compassion and knowing she is our person to turn to gives us such peace of mind, especially in these uncertain times of air travel. We will probably never book any flight or trip without her!! Thanks you Rima!!

I found Bler Travel on a Google search, after trying AAA and not getting my emails returned. I…read moreemailed Bler out of the blue asking for flights to Italy. I knew exactly what I wanted for flights, times, airports, airplanes, etc. I'm only giving them 2 stars because they responded to me immediately. They just returned my email with flights, no introduction, no "hi, my name is", nothing. They just kept emailing one flight after another with zero attempt at any pleasantries or interaction. Each flight was crazy expensive or not what I asked for. I asked twice that they call me and provided my number, yet they continued to just email flights. Then, they just stopped all together. Lazy, cold, unprofessional, and ignorant. I found them on Google, that's how businesses are found by new potential customers. Let them cater to their regulars, obviously they don't care to earn new customers.

This review is for two specific reasons. My corporate travel needs and my personal travel needs. My…read morecompany works with Malmberg travel and I have to say, Beth and Mark are outstanding. Thank you for always making my life easier. They are very quick to help, and do not give up until our executives are happy. I would like to also mention Sandy Fell. She recently helped me with some group booking out of the country, and everything went flawlessly. I know it's not easy to coordinate with international hotels, and Sandy was very responsive and thorough. I will continue to use Malmberg travel and I would highly suggest it for any travel needs whether big or small. Thank you Sandy, Beth & Mark!

From the owner: Our 55 years in the travel industry has made Malmberg Travel a leader in custom travel products…read more Our Corporate sales division handles worldwide customers 24 hours daily. Our FIT services serve the customer with personalized precision. Our Leisure sales delivers outstanding value on cruises, tours, honeymoons, - or simply a quick weekend qetaway. No matter what, no matter where, no matter what travel means, we've the perfect solution for your travel needs!

I work for a third party company that works in conjunction with this travel agency and the rudeness…read morefrom Terry was shocking. There was no need for her attitude with me when all I was trying to do was help her. She then hung up out of frustration and said she would find someone else to work with. Then she called back immediately and got another agent proceeding to tell them I was 'Useless'. Not a great attitude to have. Terry may appear super friendly and ever so nice to you customers but if you want to book with someone who is kind to the people that actually book the tours for you I would highly suggest going elsewhere.

I had never used a travel agent before meeting Terry, but she has demonstrated on several occasions…read moreover the years as to why you should ALWAYS use a travel agent (especially her)! To name just a few of the things she has helped us with in the past 2 years: Booking a multi-resort honeymoon in St Lucia & Barbados Modifying a a multi-resort honeymoon in St Lucia & Barbados (thanks COVID!) Rebooking and re-modifying a multi-resort honeymoon in St Lucia & Barbados (thanks again COVID!) Very recently - recommending an amazing resort that neither my wife or I would have ever found on our own that served as a destination for both my 40th birthday as well as a post-vaccination getaway. In addition to the recommendation, Terry also did price comparison, optimized our value add-ons for the trip, negotiated the to/from airport transfers, and really just managed all of the logistical components so that all we really had to do was show up and enjoy! We highly recommend working with Terry for any travel needs. She will take good care of you! Thank you, Terry!

I came here because I honestly didn't trust the Walgreens near me to have someone who knew how to…read moretake a passport photo. The woman was very knowledgeable. She looked up the specific country requirements, snapped the pic, printed them, cut, and placed in a booklet. I was done in ten minutes flat. Because of my membership tier, the two photos were completely free. Thanks to AAA for being so convenient!

Does not back up its battery warranty. Poor customer service. No central office was a customer…read moresince 1996.