After moving back and finding out my old dr was gone and also didn't take me insurance any longer I…read morehad to find a new place. It use to be easy to find a dr that took my insurance and now they are few and far. However I found All about Eyes and was very pleased. I scheduled and appointment and they got me in by the end of the week. Most times in a dr office you sit and wait forever I was in and out with my prescription, trial contacts and on my way. I didn't order my contacts with them as I get more of a discount using my company's perks. So all I can say is the drs said if the business was great I don't know about the other side of it.

The staff was very helpful. However, the hours of operation on the door are not correct! I live an…read morehour away. I only get to Waterloo periodically when I'm not working. Been there on Saturday & various times during the week & they are always closed. Been trying to pick up my glasses for 3 weeks now. Been a customer for several years, but I won't buy another pair from them. Trying to figure out how to get my new pair that are already paid for.

Please review your insurance policy before going to this Dr office. I have vision insurance - this…read moreDr is in network. Supposed to be a $10.00 co pay for prescriptions and $150.00 frames and $150.00 for lenses paid by insurance.. I confirmed this before the appointment in the Dr office. I forgot my credit card to make payment. It was decided to have the appointment then go home and get my CC. Upon returning to pay my $10.00 co pay- I picked frames and the glasses price is now $475.00. I was to be happy that was at a 20% discount. I also now owed a Refraction fee of $38.00 the front desk said was needed to complete my script. They also took my $10.00 co pay for my vision insurance. I paid the refraction fee but, I was confused. Called my insurance and they agreed that fee is included in my policy. Heated conversation takes place about being over charged. Front desk refuses to credit my CC and gives me $36.00 in single dollar bills and quarters. Keep the 10.00 co pay amount. Refused to give me a receipt for the refraction charge and refund. I said why are the classes priced at $475.00 when I have insurance? They said you have insurance but we don't have to take it. So, after the appointment and confirming my insurance they decided to charge the exam to Medicare as a health exam and then refuse my insurance for vision and now I have to pay refraction fee and full price for glasses. NONE of this was disclosed to me before the appointment. Upon questioning the refraction fee the front desk told me I need to go to Walmart for glasses gas lighting me and avoiding the over charges made. In the end I got a refund for the refraction fee ( with no receipt). Why no receipt? Because for each surprise medical bill they Doctor can be sued for $10,000. Never seen such rude front desk employees, no communication that my insurance wasn't going to be accepted until after the visit was done. The only reason they verbally said it was because I kept saying my insurance covers refraction fee. Front desk is rude, dismissive, dishonest. I think Dr Bailey is nice, but, with this office billing practices and rude front desk that shows all that is needed to know about the office as a whole

My husband and I have been going to Dr. Bailey for over 10 years. He is always so nice and…read morepersonable. The front staff are helpful as well, even helped me pick out a frame when I was unsure. We like the reorder service thru text too, so easy to navigate.

I am very happy with the Drs. I have seen there and the Waterloo store. I was given a new…read moreprescription for glasses. I ordered them in Cedar Falls and was told it would be two weeks before they arrived. I asked them to be sent to the Waterloo office, which is much closer for me. I was told they would do that. After three weeks I called Waterloo store to check on the glasses. They transferred me to the Cedar Falls store. I was told they weren't in yet. I called again after a week, this time Cedar Falls, they said there was a problem with the prescription not being right and they were sending them back. After three weeks again I called Waterloo Wolfe eye clinic, they transferred me to Cedar Falls again because Cedar Falls location ordered them. I left a message and was told that they just come in, but we're in Cedar Falls. I didn't want to wait so I went there and picked them up. I finally got my glasses. They never initiated a call to let me know anything unless I called. When I picked them up I heard someone in the back say that they had been there for a while. I guess I expected better communication from the Cedar Falls store. When I picked them up they also had no idea they were to be sent to the Waterloo location. After this long I probably need a new prescription

I don't mind waiting, but the point of appointments is to arrive on time without having to wait…read morehours at a time for an appointment slot. Didn't see the doctor the first time until over an hour after my appointment time. The second time, it was over an hour and a half. No apology or anything. It's just unacceptable. There's no point in making appointments if it's still going to take all afternoon to see the doctor. On the bright side, this is attached to the Sartori Memorial Hospital, so it's easy to find and has its own parking lot.

Some years back I had an episode of my eye being blurry. I went to the Dr. and he said it looked…read morelike "fluid between the layers." That was all he could tell me. I changed doctor's and started seeing Dr Christensen. When I was at my appointment I told him about the blurry vision. He knew exactly what I was talking about and even had a name for it. That did it for me. I will always go to Iowa Eyecare and Dr. Christensen.

been trying to get an answer to a simple price question for 3 days and left both a message for a…read morecall and on their website. Today no response and then called again inquiring the lack of a response and they told me that "is the bosses responsibility". I guess I will go elsewhere to get my two set of progressive lens glasses. Dr. Puk is great but their optical department apparently has either has staffing or customer service issue.

The staff here are wonderful!! You get a very thorough exam and their selection of frames is huge!…read more I won't go anywhere else!

Kudos to all about eyes in Mason City! They are so friendly and adjusted my glasses for a better…read morefit and at no charge. I'll continue to buy all of my glasses there.

Gwen at the front desk was amazing . very willing to help my 93 year old father with courteousy …read more she made both of his appts for him . what an asset to your company !

On one hand I have full confidence in the doctors here. But on the other hand ... every single time…read morewe are here for an appointment, we sit in the waiting area for over an hour and a half, MINIMUM. Today, we've already been here two hours! I bring my parents and we sit. And sit. And sit. And sit. We are always on time, we don't stroll in late and expect the world to stop for us. What it comes down to is that this place only cares about putting a herd of people in a pen and then seeing them not on the timeframe established with the patient via the scheduling process, but have a pile of patients there, at the doctors disposal. I understand emergencies happen, but this isn't a one-time occurrence, this is an EVERY SINGLE TIME occurrence. My time is valuable too, but not in the eyes of Wolfe Eye Clinic. I have so had it with this place! Of I could assign zero stars, I would.

Great Dr's and staff from start to finish. The Dr has always…read moretaken time to address my concerns, explain everything, always willing to return phones in a timely matter. I feel seen, and taken care of, not just a number being pushed through.

Great doctors. Very knowledgeable. Offer not only routine eye exams, but many surgical procedures…read more Staff is highly trained and certified.

I'm a dentist, and my vision is critical to the care that I provide. I had LASIK done in 1998 by…read moreDr. Birchansky when I was 34 years old. My vision before surgery was -7.5 in each eye, and I had different degrees of astigmatism in each eye. The correction was amazingly accurate and i experienced immediate satisfaction with very little discomfort. I'm now 51 and haven't needed correction (glasses) until just recently. I'm in the process of scheduling for round 2, and I'm taking my fiancé in for correction as well! Thanks Lee, for the many years of a successful corrective surgery.

I had my EpiLasik about a month ago and couldn't couldn't be happier. The staff at Fox Eye…read moreexplained the different types of surgery that are available,and which one would be best for me. I was scarred at first, since there is a laser involved in the procedure, but they were great about answering questions, and the entire procedure took about 5 minutes. It didn't hurt at all, and even the recovery was pretty painless. They give some great tips to help with any discomfort, and are there to help in any way they can. I highly recommend them, and would do it again, but luckly I went to Fox Eye so I wont need anything else done with my eyes for a very very long time. Well worth the money to not have to fuss with contacts or glasses!

Amazing service every time I have been in. I have seen several of the doctors, all professional and…read moreknowledgeable.

This business office is impossible to work with. After allowing my husband to pay for his first…read morecataract surgery on the day of the procedure, they refused to allow him to do it for the second. They | refused to allow the procedure unless we drove 45 minutes in below zero weather the day before the surgery. We changed doctors. Dr Puk has awful people skills anyway.