We have an old house in Spencerport with very high gutters. I would have cleaned them myself but as stated, very high, even for my ladder. I searched several local companies including New Wave Gutters. I contacted approximately ten, some via phone, some via email, some via Facebook messenger and some via their contact form on their website. I contacted New Wave August 2nd 2021 by that last method. I never heard anything. I was answered by I.P. Home Improvements the same day I sent the note. I was contacted by a few others but I.P. Home Improvements had a decent price and availability. They were able to come out four days after initial contact. Again, never heard from New Wave. Then August 23rd at 8:46 PM mind you, after business hours and definitely after any time I am taking calls from numbers I don't recognize, I missed a call and received a voice message. That message went" "Hello, this is Scott from New Wave Gutters letting you know we're coming over tomorrow to do the gutter cleaning at (our address)..." After receiving this message I immediately called the number and was sent to voice mail. I left a message saying thanks but no thanks we already had the gutters done. I then figured we were done with it. Next morning I had a Dental appointment and while I was sitting in the waiting room my wife texted and said people were there setting up to clean the gutters. Oh this gets better too. The gutters were clean, immaculate! Yet, they set up, cleaned the already clean gutters, left a bill on my door and departed. My wife said they did ring the doorbell but like many of us these days she's working from home and was in a meeting she could not leave from. I called the number again and got voice mail, this, despite it being 11:00 AM and the message said their hours were earlier than that. I left another message questioning their ethics and scheduling procedures. I also sent a note via their website contact information saying someone was at our house right then, and that we were not paying for redundant services. Now, granted, Amy who ended up replying said she would take care of this...but it goes on. I replied later saying if I indeed scheduled this, which I had no record of, I would pay for the service. She then sent me the record of the web request dated August 2nd. To which I replied "Ahh... yes, I sent many such requests and your company never replied until the day before at a time a could not cancel" because apparently Amy doesn't get in until Noon. I then said I felt better about it being voided but would definitely keep them in mind for services later when needed. She then sent me a note this morning that simply reads: "I am glad that I figured out the miscommunication, but I think you won't be happy with our company, so you should stay with the company that provides the service that fits you. Amy" ... "but I think you won't be happy with our company, so you should stay with the company that provides the service that fits you". Is that a company that doesn't provide quotes prior to service? Is that a company that schedules service without authorization from the client? Yes Amy, you're right... I won't be using New Wave Gutters any time soon or ever. read more

I needed approx 80 feet of gutters replaced on my 2 story colonial and after getting estimates from several local companies, chose Scott Gates and new Wave Gutter for the price. I was/am not disappointed with his work!! Very professional and the gutters look great. We finally had significant rain and they work perfectly. He even advised me on not having some work done on the facia that was in the original estimate. He saved me several hundred dollars. Highly recommend this company for gutter / facia work. read more