I went to change some things on my account, but the sales representative, Claudia Fountain, and I…read moreexperienced technical issues. During this time, Claudia was extremely helpful and patient while we resolved the issues. I have been to this store several times in the past and have always had wonderful service.

Employees were rude and unhelpful. I'd give the customer service a 0/5 and definitely wouldn't go…read moreback. The store on Harkrider St is excellent and the employees are fantastic, definitely go there instead!

Took my phone in as charging port not working. Just needed cleaning. No charge. Quick turnaround.read more

Thought I was going to have to spend an absurd amount of money on a new motherboard for my phone…read morebut the extremely knowledgeable people here were able to fix my charging port. Absolutely over the moon about the service here. Can't recommend them enough.

The employees were very helpful and knowledgeable. I experienced spotty cellular service to which…read morethe store manager immediately offered, unsolicited a Cellspot device necessary to boost my service. I was very impressed with the customer service of this store. The manager rocked. Thanks!!

My husband and I went to the store to see if the service with T mobile would be better than with…read moreCricket from our location. Ethan greeted us and was very outgoing and friendly. Please don't let this influence the next customer to the Jacksonville, AR location. We bought new phones because he said it would make sure of better service. He told us, he was sending a booster free of charge to the house, to make sure we would have no problems. As we were trusting him to take care of us, he said you also get a free tablet today, but of course you have to pay the taxes on it, like you did with the 2 phones. I didn't find out we have to pay for service for the tablet until I got the first bill. Please I urge you to ask many questions before taking this young man at "just" the information he is providing. I was promised, twice by him yesterday that he would give me a call back. I did not hear from him so I called the "corporate office" and boy was that a joke. Everything has to be handled out of the store. What corporation allows the individual locations to have all the control? The next day: Since talking with the manager Doug, says he is willing to do what ever it takes to make me happy. I am going to see how this goes. The service is still a problem in my area. I believe the Corporation should up date their coverage map, because it shows my area fair but if it weren't for WiFi through my cable company, most of the time, I would have no service. Cricket was better.

Today my wife and I went to the T-Mobile kiosk at the Sam's Club in Conway…read more We wanted to get wireless internet for our home. Mya was exrtremely helpful and spent a lot of time helping us and explaining our options. Mya provided top notch customer service. Unfortunately, T-Mobile does not currently offer wireless internet where we live. We have T-Mobile cellular service and we are are very happy with it. Even though we could not get T-Mobile wireless internet today, we were very impressed by how helpful and knowledgable Mya was.

I have been trying to switch my kids to my phone plan from prepaid to postpaid for months, AND…read moremigrate their numbers over so that they can keep the same phone number . A friend of mine who use to manage an ATT store told me she thought my reason for not being able to get a resolution is that although the stores are capable of migrating the phones, they don't want to because they don't get paid a (commission) for it. When I say I've called all over Arkansas to try to get this done - the Hot Springs store, the store nearest me in Conway, Little Rock store, and all deferred me to call ATT customer service and customer service would defer me back to the stores as they claimed it was outside their wheelhouse. It was frustrating because no one would attempt to do it. I was taking my son to his piano lesson in Greenbriar and I passed an ATT store as I was enroute and I thought I would give that store a shot. Before going I did call first because I didn't want to waste my time. Zach answered and told me to come in and they would try but said I may encounter some issues. He and Kim worked with me that day and when I say he went above and beyond as he read through error codes to see what they were saying I needed to do to get my numbers switched. I did a few things they suggested that day and they told me to return back in maybe 48 hours. This location is around 40 minutes from my house - there are much closer locations. I was just there that day for piano and we didn't have piano the next week to come back then (for a mutual purpose). These people were the ONLY people who tried to assist. When I say I ran back up to that store (gas be damned) within the timeframe they gave ! And still encountered issues ! In which I was helped by Geoff and Zach this day and once again every error message they read through and looked them up to tell me what to do. Turns out the last issue was that I needed to unlock my credit report so they can run it for the phones. (Sigh). They guessed at which agency for me to contact and that's the one I did (online) and unlocked it for them to get my approval for my lines. And they were able to transfer all my lines and my kids were able to keep their number. As a thank you, I purchased a phone from them and added a line of service to my plan. I am so grateful and appreciate the service because you do not get service like this anymore. They all need to be given a bonus if just for customer service.

Did not show up on time, in fact they were two days late. When they came in they immediately said,…read morewithout looking at our belongings, that we were going to be over our quote. Then packed things in an extremely unorganised fashion so that many things were crushed. Once they decided to come they called late late in the evening saying they would be there, "sometime tomorrow." I asked for a time frame they said 9 AM. They did not show up, until I contacted customer service complained about the situation and how ridiculous it was, then the "manager" yelled at me so we had an enjoyable back and forth there until the guys finally showed up, and it turned out to be a third party truck driver and crew. would NOT suggest them to anyone. I would trust the Taliban before this "company"

Never used a mover before, but I'm hooked. These guys were awesome and extremely affordable. In…read morefact if and when I move again, Nathan and Chuck will be the first guys I call. Moved me up to my 3rd floor apartment like it was child's play. Personable, polite and efficient. It's like having your brothers/uncles/dad helping you move but they know what their doing and don't need to sit down every 3 steps! Great job guys, praise the Lort! for what you guys do.

Best price in town, fixed only what needed to be fixed and didn't charge any extra. Highly…read morerecommended, fixed in less than an hour.