Outstanding Lactation Consultants and tips.
I really wish I could give Newborn Connections 5 stars but the scheduling assistant unfortunately makes it impossible :-( Such a shame! I'll explain at the end of this review since it's the least important although it could make mamas book elsewhere since it is the first impression they might get of the business -- which is why I'm hoping this feedback helps improve how patients are spoken to.
To start, the entire staff at CPMC (with the exception of the above person mentioned) has been phenomenal since I gave birth to our little one 6 weeks ago.
Amita was my amazing LC during my recovery days at the hospital, helping baby latch and giving great overall breastfeeding advice. Such a sweet, gentle woman.
6 weeks post partum, I called Newborn Connections for an appointment 3 days ago and got to make one for just a few days later. In the meantime, I was pleasantly surprised when I got a call back from Rachel Watson, another lactation consultant. She carefully listened to my concerns, reassured me which boosted my confidence and we had a great chat for 20 minutes. She was so friendly and knowledgeable. Right after our call, she sent me a thorough recap email with BF videos. Some of this info helped so much: like the video on hand expressing. I never knew I could extract about 1 more oz doing this technique. Game changer! Thank you, Rachel!
This morning I came in and met with Jennifer, lactation consultant as well. She was amazing! My baby doesn't seem as satisfied on the breast than when he's getting a bottle (we HAD to introduce them when he was underweight) so I wanted to figure out how much milk I was giving him per nursing session.
Jennifer weighed our little one, watched him feed to make sure he was swallowing and eating correctly, then weighed him again to see how much he had. I was able to ask many questions along with my husband on the phone (who couldn't be present because of Covid restrictions) and Jennifer was thorough and such great help. She also printed recap notes and sent an email post visit. A super nice woman as well.
I would absolutely go back and see her, Amita or Rachel if I need advice.
Regarding the facilities, the rooms at NC are clean and new -- I loved the 1:1 session with Jennifer which felt super personalized. They even have different breastfeeding pillows and you can choose the one of your liking. My Breastfriend was my choice since we use this one at home. I appreciated that no one else was in that day and that we were even able to start early!
In regards to why I'm knocking off one star: if you need to reschedule, Newborn Connections or at least the scheduling assistant Michael, aren't flexible with their cancellation fees even during a global pandemic and dangerous toxic smoke taking over the city and entire West Coast.
I'm sincerely shocked by the lack of compassion and understanding Michael showed during these extremely hard times in the Bay Area. I actually don't even care I wasn't able to reschedule -- this is about the condescending tone that he used speaking to me. I had him on speaker phone and my husband was shocked on how he "guilt-tripped" me so rudely (his words).
It was 2pm when I called to inquire about rescheduling my next day appointment because of the terrible air quality, knowing I had 24 hours to cancel. I was 3.5 hours past that time when I called.
The air quality in had deteriorated to "very unhealthy" level the last day and was forecasted to be "dangerous" by the time of my appointment the next day. I had just learned this information prior to calling.
I stated my concerns of exposing a newborn that was in the NICU to these levels of smoke (yes, even for a few minutes) and Michael was dismissive, basically asked why I was calling so late since the air had been bad for a day. "You're not walking are you? Sometimes they say things are worse than they are" he said. Um sorry Michael, you're obviously not breastfeeding all night or a mom to understand that maybe my hands were full with a baby before the time I called? That forecasts are constantly changing hence why I called after it changed? And that maybe when you don't sleep all night you might need to go make lunch or use the bathroom when you finally get a break and not obsess over Air.gov and then call you? I'm also not asking you for your advice on coming or not but telling you I'd like to reschedule.
Michael had such a snarky tone to his voice basically saying "well, if your priority is not feeding your baby, don't come" after telling me I'd likely be charged $300+, the cost of the visit. Just rude, so I told him I would be there, took a deep breath and hung up.
If you're not a friendly person, why choose work where you have to deal with people? So disappointed CPMC would put someone like this to speak with new moms already dealing with so much stress in particular this year. read more