1. Newman's Towing Service

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    Hanover, PA

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    Newman's Towing Service

    4.0 (4 reviews)

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    Hanover Lube And Brake

    Hanover Lube And Brake

    (16 reviews)

    Our many experiences at Hanover Brake and Lube have all been excellent. Competent and friendly…read more staff who explain things thoroughly. Fair prices too!

    I rarely leave negative reviews, but after my experience with Hanover Lube & Brake under its new…read moremanagement, I feel obligated to warn others.On July 17, 2026, I received an estimate of approximately $2,600 to get my 2015 Ford Explorer through inspection. I specifically told Scott that I only wanted to perform the repairs that were absolutely necessary. When he said the vehicle needed mufflers, I told him I would rather replace them myself because I wanted something nicer than inexpensive aftermarket mufflers.Over the course of several conversations, my wife and I repeatedly asked Scott what type of mufflers would be installed. We didn't ask once--we asked multiple times because this was important to us. My wife even specifically asked if they would be Ford OEM mufflers. Based on those conversations, we came away with the clear understanding that Ford OEM mufflers would be installed. That understanding is the reason I authorized Hanover Lube & Brake to perform the work instead of purchasing and installing the mufflers myself.When I picked up the vehicle on July 21, I had an unpleasant interaction with the new manager, Mike. Because the shop was already closed, I was told I had to sign the invoice before I could receive my keys, so I wasn't able to thoroughly inspect the vehicle until after I left.When I stopped for gas, I immediately noticed that inexpensive aftermarket mufflers had been installed instead. One of the pipes was dented, and the mufflers already had surface rust. That was the exact situation I had tried to avoid from the beginning.I texted the shop that evening to express my concerns. The following morning, Mike told me they had installed "OEM fitment" parts. That was the first time anyone had used the phrase "OEM fitment." It was not the understanding my wife and I believed we had after our conversations with Scott regarding Ford OEM mufflers.After I had time to cool down, I tried to reach a reasonable compromise. I asked if they would provide and install a pair of exhaust tips so the aftermarket mufflers would at least have a more factory appearance. Instead, I was told that if I purchased the tips myself, they would install them. I wasn't looking for an expensive repair or anything extravagant--I was simply hoping they would make some effort to address a situation that I believe resulted from the misrepresentations made during the estimate process.What disappoints me most isn't simply that aftermarket mufflers were installed. It's that I made my decision based on what my wife and I understood after repeatedly asking what parts would be used. Had I known aftermarket mufflers were going to be installed, I would have purchased and installed the mufflers I wanted myself. Between the communication surrounding the repair, the customer service I experienced afterward, and the unwillingness to offer a meaningful resolution, I cannot recommend Hanover Lube & Brake. If you choose to do business here, get every promise about parts in writing, ask for the manufacturer and part numbers on your estimate before authorizing repairs, and inspect the work carefully before leaving the shop. The really funny part is, that after I tried so hard to work with the shop, they said I was just looking for something for free. Go figure. At least they stayed in character. In 40 years of dealing with probably close to 100 repair shops, this is absolutely the WORST experience I have ever had. BEWARE of the new management

    Newman's Towing Service - towing - Updated July 2026

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