The staff are amazing but Newport doesn't have enough of them. In my week of being there this is what I experienced: -clients screaming and threatening to leave -clients meds getting misplaced and then clients having seizures/manic episodes and having to go to the hospital -having to caretake another client and regulate their anxiety attacks -a client ran out of the house screaming and a staff member had to run after them leaving the 5 other clients alone in the house for 20+ minutes -bonding with a therapist for a week and then being told I had to work with someone else who was only on campus once a week and not being given a choice because they only had 2 therapists -not being given the correct dosing of a nutritional supplement On top of all of this there was a DOG. A "service animal"--a puppy who was only 6 months old. The dog would bark all the time and staff had to take care of the dog INSTEAD OF THE CLIENTS. As far as I know the dog is still at the house after staff have told that client that the dog is no longer welcome because it is clearly not a service animal. The client was given a deadline to find a place for the dog and has been there for over a week. The staff are very kind but there is NOTHING they can do to fix poor situations because it has to go to higher ups which takes days. Therefore therapists/counselors then deal with these ongoing issues and cannot meet with other clients who are there to heal. Also there is no on site psychiatrist and you cannot reach her except for the one day a week you have an appointment. Overall that week was one of the worst weeks of my life and I ended up discharging myself. I would not recommend this facility. read more

Amazing staff! They really try to do their best with what they have. You can tell that they genuinely care about you and want you to get better. Wright county staff are client focused and they try to accommodate you as much as possible. Everyone works together as a team to support the clients. They strive to be supportive, caring and treat you like humans. If you put in the effort in this program, you can have a great experience. They really change lives here. read more

As a parent I had hoped for so much more! A small treatment facility, beautifully designed for just 6 clients, and all woman-centered: it seemed ideal, until my daughter checked in. It's not that people were uncaring; it's simply that they are understaffed, that most of the psych services are provided remotely ("tele-health") and you could do that at home without the high price-tag, that there are no exercise facilities (oh, the unheated garage counts as the exercise room, and in Minnesota winter, that option is out!), and putting responsibility for 6 clients on the shoulders of just two staff is disrespectful and unhealthy for all. Then, of the 2 therapists, my daughter connected with just one--but was assigned the other, and no amount of negotiation could change that. So the stay was terminated for failing to meet any of the expectations beyond decent housing. Corporate-driven mental health needs to do better. read more

caring staff, clean environment, and overall a helpful and supportive place to recover from your mental health struggles.

Minnesota Monticello Newport I got there and they took away my phone (not my first rodeo, I knew this was going to happen) but then they told me that I wasn't allowed to make phone calls for the first 3days. And that I'm not allowed to have visitors. It seemed manageable at first. But then my second day came. people are mean. And the staff are all the same age as you, but they act like they are so much better and smarter and they are so hurtful I stopped going to groups and I layed in bed because I was being harassed a lot by one of the girls. Every half hour staff would come into my room and tell me insurance isn't going to pay for my stay if I just lay in bed, and how I'm not trying. And obviously it doesn't seem like I'm trying. But like c'mon. They were extremely understaffed. There were only TWO staff for 6 people. And sometimes there'd only be one staff member in the whole house on weekends. And if that were the case, and someone couldn't go to the "outings" we all had to stay home. So we had our outside privileges revoked too. It didn't get better. The staff were just awful. Everyone's the same age as you. But they treat you like shit. There was this one staff who would always harp on me. I would cry in bed because of how mean a couple of them were. I think she was a few years older then me. My therapist told me that my boyfriend was going to break up with me if I tried to leave early. And I tried asking for a new therapist but was literally laughed at like I was making a joke. There was also no on site psych. All web based and there were only two There were multiple times were my psych got me confused with someone else. And there was one time they accidentally gave me two meds that were not compatible and I had side effects. (Minor but still there) and I went to talk to the nurse practitioner and she was mad. (Oh yeah and the nurse practitioner was only licensed to practice on people 21 and younger. There was a different one who rarely came in though) And there was this one staff who would always say "I'm not playing this game with you" when I had ANXIETY ATTACKS. And when I told her I wanted to leave she said I never tried to get better in the first place. (I've stuck it out for about two-three weeks at this point) They constantly manipulated everything I said. They made it seem like I was the bad guy. Like I was in jail for doing something wrong. And whenever I would try to express that to people, they would literally tell me that I signed the papers. Its a big saying among the younger staff. (Like the ones our age) they are constantly telling you "well you DID sign up to be here" Like you dont feel shit about it already. Oh! And another thing that happens to most of the girls there, they randomly get kicked out because of insurance. Or the opposite. I've seen girls being forced to stay until their insurance says they won't pay anymore. Your whole stay is dependent on your insurance. They say that you have a plan and what not, but you don't really. So many people I've seen get kicked out because they're insurance didn't agree to pay the next week. (They do it weekly) And then what ends up happening, is that insurance won't pay for another stay anywhere else because you were just at Newport. They sent a girl home (who lived across the country) in a grey hound. Her ride couldn't come soon enough so they sent her home on a bus. They sent this mentally unstable, young female, home, alone, on a bus. ACROSS THE COUNTRY Most things they do are geared towards teens and kids. They very obviously just took their only adolescent program, and renamed it for adults. Like we had two hours a day for school. Two hours a day on a computer that most sites are blocked on. It's almost like a spit in the face. TLDR; This place sucks. Staff are out numbered, mean, and inexperienced. Your literally in the middle of no where (the lake is inaccessible) Insurance will probably kick you out. You will probably feel worse in the long run And I should probably sue or something. Terrible experience. read more