They manage the strata in my building. I am a renter not an owner. The building has significant…read morewater damage although not their fault. They will deny that there is any issue. People move in and out frequently. I have spent so much time and money on things that are beyond my control. If they would just remediate the building they could get nice long term clients.

Rental unit in a great location and a reasonable rent rate…read more Unit had ongoing maintenance issues, active rat colony, and the property manager while generally responsive wouldn't always reply to maintenance issues, and didn't disclose the previous tenants also had issues with rats when I moved in my young children. Wouldn't re-rent with them and had to move my family out and elsewhere.

Had a client's family in town for the weekend and they had a lot of on-demand needs and requests…read moreduring their stay in Victoria. Joanna and her team at Stargazer Lifestyle Services were the perfect help and know this town inside and out. For those needing day to day tasks handled and expert recommendations on where to go and see, reach out to them.

From the owner: Whatever you need, we're on it!…read more Rest easy knowing your properties, vehicles, projects, and tasks are being overseen with discretion and a perfectionist's eye. Since 2015, Stargazer has been assisting professionals and families in Victoria with everything from home checks, to project planning, event design, and day-to-day errands.

This organization is very untrustworthy, especially Scott Cramb…read more I am a contractor who was doing work at a property and stopped doing work because they were taking too long to pay. Scott Cramb was irritated with me for asking for payment. He would keep delaying payment. At one point I called the office and asked about payment for two invoices. They only had one on record and the other was not given to AP even though it was submitted more than 2 weeks prior. The the end of November 2020, I emailed Scott and said I expect payment by December 15 for all remaining invoices. I did not receive payment by then. I followed up with Scott and he said it had been mailed. I emailed again right after Christmas weekend and threatened to put a lein on the property. I spoke to someone at the office and was told they gave the cheque (for only one invoice) to Scott at the beginning of December. When the cheque finally arrived, it was postmarked December 24th!!! Scott Cramb is a liar. DO NOT DO BUSINESS with this company. When a called the office a number if times, I was told I would get a call back but that would never happen. The only time I received a call back was when I threatened to put a lein on the property. This is a scummy organization.

Completely horrible customer service. Leads customers on, then retracts last minute. Slow to…read morerespond to inquiries and zero understanding for customer requirements.

We have been using Victoria Prime for the past four years and find their services exceptional, and…read moretheir properties clean, spacious, well maintained and well situated, close to all amenities. We have experienced no major issues during our stays. And minor problems have been resolved quickly and with little or no impact on our stays. Bravo to Ted and his team! We are looking forward to using their services again in the near future.

Service was great! All the information they gave was accurate. They were very helpful. We stayed in…read morea new building in downtown. We will certainly use this company in future again.

When first moved into my building in 2018 my experience with Proline and the building manager was…read moreamazing any issue that came up and there were few the concern was responded to in a very efficient manner but in the past 3 yrs since new management came in a person who has taken management education and recieved accreditation from business schools the management has been atrocious .. more set on getting accolades for herself than caring about the residents that live there the business schools taught her only to care about making money for proline and not looking after the residences.. the building manager did her best but only could do what was approved by upper management

Incompetent or uncaring--but at least rude and argumentative to owners asking for better option for…read more2nd FOB than to drive out from Victoria to the Westshore, as they've rationalized expenses by closing the Victoria location (nevermind planning 2nd FOB hand-offs [meet at lobby drop-off option with one of your staff] that were convenien tto the owners, w/o an owner having to suggest or accomodate).

Defeating and curt…read more They also illegally took fees from my account, aside from the monthly strata fees, without my knowledge. When I found it, I received an unprofessional apology. I am currently fighting with them to return my funds so that I can pay them in a way that doesn't hurt me, financially.