My husband and I couldn't have been more pleased with the service given us by (Scott) believe that…read morewas his name on Wednesday January 28 taking our 1948 MG TC to the High School for the Auto-Tech students to work on. He was so pleasant and certainly knowledgeable about moving "dead" vehicles ( not an easy job). Thank you so much. Gary and Nancy Olney

Outstanding tow service, Scott was professional, knowledgeable and friendly. He arrive on time and…read moregot the job done very quickly while not rushing and therefore mades no mistakes or caused any damage. I am very happy with the level of service and felt the cost was very fair. We were up at Jay Peak and they told us 20 minutes, it was 18 when he pulled up. If I ever need help again I wil be very happy to call them first and not waste my time with other services. I would highly recommend them to anyone in need of help. One call and they will get you sorted out. Thanks.

Today could have been way worse but thanks to Jason he came through in a clutch situation. My moon…read moreroof in my car shattered and we are up here for only the weekend. He was able to clean out the glass all in the car and put a temporary replacement so we are able to travel back home. Thank you so much Jason you were a life savor Jason- we made it back to Medford mass safely, 4 hours away in rain/windy weather conditions and not a drop of water came in thanks to your temporary fix!

I had a small chip in the middle of my windshield. They said no problem, we'll come out to fix it…read moreand insurance will pay for it. I come out to my car to find a note telling me the repair failed. Now I have a crack all the way across my windshield and I'm going to have to pay my $500 deductible for an $800 windshield replacement. I was never told that a repair could fail costing me a lot more money. I would have checked with other businesses and asked more questions. I work in Customer Service for a very large corporate box store. Not a happy customer.

Like many I was on a ski trip in Jay Peak with some friends and my husband's truck starting…read moreoverheating on our way to the mountain. We were stressed about getting it fixed because I had a flight the next day from Boston and it was Sunday so every repair shop was closed. We were lucky enough to notice Lutz's bay door closing as we passed and quickly pulled in. The shop was closed, but the owner went out of his way to help us. After taking a quick look, he let us know it was a coolant leak and he would work on it the next day. He set realistic expectations and was kind and thoughtful. He had the truck fixed and ready to go the next day, and was very reasonably priced. If you're in a bind or just looking for some general maintenance, we couldn't recommend Lutz Automotive enough!

Absolutely wonderful service at Lutz's Automotive! We were at a conference at Jay Peak Ski Lodge…read morethis month and got a flat tire. Apparently tires are one of the commodities that are in short supply due to Covid. We called several places and Lutz's Automotive was able to order a tire for us and have it there the next morning. They were super helpful and very friendly. Their service was outstanding and we felt like they really cared about our issue. Several service technicians jumped in to help change the tire and then they even drove it to make sure everything was set correctly. If there was a higher rating than 5 stars these folks deserve it. I wish we lived closer to these wonderful people but Virginia is a bit far to drive. Ryan and Derrick we now feel like we have friends in Vermont! Outstanding!

Always makes appt available as soon as possible and gets work done at a fair price. Would recommendread more

Garage did not open at time stated. We waited and finally left at 1015 and no one still there. Very…read morefrustrating.

Just came in for some diesel fuel today. The nicest people I have met on my trip. We talked shop…read moreand shared life stories. Nice small business I will support any chance I get. Thank you.

I definitely would not go here again. And I suggest you don't either. I brought my car here once…read morefor a clutch job and had many problems ofter they "fixed" it. My care was 100% tip-top shape but after it left their shop I had problem after problem. I brought my car back 4 times and said enough is enough. Had to bring my car to Hayes Ford for them it fix it, and haven't had as issue since. It could be coincidence, but I don't think so. Almost the exact same thing happened to my friend. They had problems too. They are not honest and I suggest not giving them business. If you need work done, go to Russel's Service Station.

Very good experience! I had a mini van stuck in deep mud on a downhill. The situation was…read moredifficult, but the person who came from Wright's Towing (I wish I remember his name) was very creative in figuring out a way to get the van out. I suspect that others would have given up and left me stuck. He also charged less than half the price of the first company that I called. He made the experience positive, a very kind, inspiring person. Thank you!

Went here after Napa sold me the wrong part more than once and had lousy service. CarQuest sold me…read morethe part I couldnt find at Napa and was super friendly and helpful. Never going back to Napa.

I purchased a Jeep Cherokee non plug in hybrid first of February. I love this car! I am now…read moregetting 39.5 MPG And still moving upward. It is a very smooth ride. As smooth as or better than my Pacifica. The staff at Northpoint went above and beyond to help me purchase this Jeep as I live in Asheville NC and this was a tough car to find anywhere In January. No regrets. After owning this Cherokee Hybrid for almost 3months, I can say it is the Best car I have ever owned and great service. Special thanks to Brian, Chris, Bobby Jo, Dave and Hank.

Tried to purchase a truck, the price quoted and discussed at length changed. They tried adding more…read moreon when the "business office" called to verify. Then a manager calls back and has a bout of amnesia and doesn't remember what was repeated to him several times. They tried inflating the price almost $2100 from what was agreed upon and documented. They seemed to want to deal with me less when I told them I was not financing the purchase through them I already had financing lined up. They did this also to my wife when she bought her new vehicle. She was also smart enough to walk away. She called another dealership and gave them the lot number of the need she wanted (at north point) they picked it up and delivered it to her at the price they agreed upon (which was less than north point quoted her). Bottom line Pay attention to the numbers and get in writing (be very clear) what you are getting/financing.