Cirque Lodge advertises itself as a dual diagnosis treatment facility. Our family member was…read moreadmitted with a written prior diagnosis for a serious mental health disorder and was not seen by a psychiatrist for the first 50 days of his stay. We were told that the medical staff who are PRNs and therapists, not psychiatrists, did not "see signs" of moodiness and the family member was not reporting symptoms. It was only when the family contacted DHHS was the patient seen by a psychiatrist and prescribed his needed medication. Ironically, one of the reasons our family member developed substance abuse issues is because he had gone off his medication and was self medicating with drugs. So, if mental health issues are a concern, this is not the right place. Additionally, we had almost no support from his therapist. We went 3 weeks without return phone calls and contact with our family was limited to a specific date and time with zero flexibility. It felt like the family involvement was limited to family week which they heavily promote instead of 1:1 check-ins. For $800 per day it felt like a 12 step program in a nice facility. My advice is if you need to send your family member to Cirque Lodge, get the expectations in writing. Their website is purposely vague and for $800 per day it should not be unreasonable to expect weekly calls for updates and the patient to be seen by a medical professional if they have a pre-existing condition. I can only imagine how much more difficult it would be for families who suspect a mental health issue. I would also interview the therapist who will be working with your family member. Ours was awful. We also contacted Cirque Lodge with a formal complaint and request for refund for missed time with the right treatment plan. They declined our request. For our family, it's less about the money and it is more about the shocking lack of mental health awareness. As I asked one of the Cirque leaders "If a patient was admitted with a diagnosis of diabetes would you withhold their insulin until they had a blood sugar crash?" I don't know how it's any different. Fortunately, we have our family member in a better facility now and he is getting the treatment he needs. We are redoing the first 90 days which comes at great expense in both time and money. If you have similar circumstances, I hope our story helps you.

Cirque Lodge is at its core a business interested in protecting its own interests: it has no care…read moreabout you getting well. The front line staff and clinical staff and community are largely good people but the administrative staff there are looking out for two things: their bottom line, and their liability exposure. Do not be fooled by the nice amenities - this place does not care about you getting well.

This is a very well maintained and beautiful facility. Most of the staff are friendly and caring…read more That being said, the quality of care from the nursing administrator and the doctors there leave a lot to be desired. A relative of mine is a current resident there and has been for several months. She is in chronic pain of her sciatic nerve and has so far basically been ignored. She has been to the nearby pain clinic one time with no plan to revisit or resolution for her pain. I have tried to speak to the Nursing Admin and always get voicemail. My calls are never returned. I have left messages for her doctor with the same result. As far as I know, there is no care plan in place for her discharge to an assisted living facility which is her desire and her goal. I live out of state so it is very hard for me to sit back and watch my relative be treated in such a manner. I am looking for another facility as I write this. Take my advice, do NOT let your family stay here. If there were a zero star rating, I would give it zero stars.

While I was a patient there I lost about 6 pounds because the food was so bad I coeat very much…read more The CNA's were also rough. I'm gonna try to get me into bed cause I was asleep. It would bring me my breakfast and leave without turning on the lights and it would always be cold. We have oatmeal every day cold it's time for me to leave Check out because it was a holiday and nobody was there. We had to pay a higher pay for the four days that I had to wait for people to come back from vacation so we can check out that was extremely unprofessional and enexcusible since it was Christmas week

The physical therapy at Stonehenge was just awesome, and very comprehensive for my elderly mother…read more Many of the nurses were caring and awesome too! However, one shower nurse was very unkind to my mother! She made my mother's stay there and her recovery absolutely miserable! My mother was also treated very badly by the facility leadership. So I have mixed feelings about Stonhendge. And like I said, some of the nurses and physical therapists were just absolute angels to my mom. But some of the staff, including an extremely mean nurse, ruined the whole experience for my mother there. I don't understand why extremely cruel people like this nurse become CNA's? There's so many other (less stressful) occupations out there where you don't have to take your bad attitude out on vulnerable elderly people! WHY?

My grandpa was needed to use the bathroom and they took a little to get down there and Took him to…read morethe bathroom and sat him on the toilet and said to pull the cord when he was done and he has a broken leg hip and back and they did NOT put his brace on and they left him in there for about 30-35 minutes just to find him on the ground and they took forever for them to call a ambulance

I had a family member admitted to this hospital here for both mental health and detox. The staff…read morewere so kind and communicated well. She was so happy to be getting help. She went on to a residential rehab and is doing great. It is a very nice hospital. She learned a lot about herself and gained skills to stay healthy. They did an excellent job. Thank you. We will be forever grateful. P.S. many of the reviews below are for a school with the similar name not this hospital.

My concern with my daughters stay here is over the fact that she was there for over two weeks and…read morenot once did the psychiatrist that was medicating her and treating her ever reach out to me. Secondly, when I said I was going to be taking her out against medical advice I was threatened with associates saying that my insurance would not pay out on her medical claim and I could be left liable for all of it. That is an outright lie. If ANYONE feels like they are not getting the treatment they need they have every right to leave. They also tried to diagnose my daughter as bipolar which is so controversial at her age.

From the second I started going to true north I have regretted every moment. The counselors Bret…read moreand Jeanna straight up told me that they "do not care about my recovery." Not only did wait to talk to me about issues with my UA's until the very last day instead of bringing it up the first time it happened, I was completely forgotten about for my review you are supposed to get by the doctor after 1 month of being there to see how your treatment is going and if you are having a problem with relapsing or withdrawing at all and it is supposed to be a monthly meeting with him and I've only seen him one time in over 8 months. All they care is about getting their money every week on time and if you cannot do that or if you get paid a day later than it is due they make you taper the rest of the week Thursday to Monday even if you pay on one of those days. The even crazier part is you have to pay the full amount for that week even if you were being tapered thursday to Monday and then you have to pay again for the next coming week by Wednesday. I started on a Thursday so I had to pay $85 that day and then immediately on Monday they expected the next $85 payment for the next week how is that fair? Why would I have to pay $85 for three days of treatment and then be expected to pay Monday again $85 for the next entire week even though it even hasn't been a week? Their policies do not make any sense. There are numerous HIPAA violations taking place every day and I cannot believe that this Clinic has not been shut down or sued by a client that they have had yet. The counselors have favorites and they are not afraid to show it, and if they don't like you they'll make sure they do everything they can to get you kicked out. Once I was they're at 8:58 a.m. on a Saturday and closed at 9 a.m. and they locked the door on me and wouldn't answer the phone. I started to try to call them at 8:45 am. Of course they will not admit that they locked the door on me early because they could be sued, but they also let a girl in that got there at 9:15 a.m. after me and she told me she never called to tell them... As they let her in she then slammed the door in my face but that week was also a week I could not make a payment by Wednesday.. Which to me just seems a little bit odd. I have been someone that has a problem was making payments Monday through Wednesday because I get paid on Fridays they have always been after me and done everything in their power to make me suffer or withdrawal. Which is crazy to me because I'm the one paying their bills......One day I heard Jeanna telling her co-worker there about how she paid for one of the clients to stay in a hotel for a few days over Christmas so they had somewhere to stay. But then I am one or two days late with a payment even though I've shown them I am a loyal client for eight months, and they can't give me a break? Everybody who works there is two Faced and constantly talking about their patients in front of anybody there, and also making fun of them. I work in the medical field and I've never been in an office so unprofessional or unsympathetic for people going through the things addicts will go through . If you're rich don't worry about ever having to pee clean but if you're poor make sure that you are perfect and never stray from the recovery path or they will kick you out the first chance you get instead of asking you how they can help or what's going on in your life. Because God forbid they find out someone in your family has cancer or that you are homeless yourself and understand why you had a problem with relapsing. Counselor should be supportive and understanding not ignorant and intolerant. Especially when its a rehab. I cannot wait to meet with another company or clinic about my recovery or path to sobriety, all they ever made me want to do was go back to doing drugs and forget about how crappy and judgemental people can br. So save yourself the time and please go to another clinic you'll be happy you did.

From the owner: At True North Recovery & Wellness Center, we are dedicated to guiding individuals towards a…read morehealthier, substance-free life. Our center specializes in drug rehab and alcohol rehab, offering comprehensive, personalized treatment plans to address the unique challenges of addiction. Our expert team provides compassionate support through every stage of recovery, from drug detox and alcohol detox to long-term wellness strategies. At True North, we are committed to helping you navigate the path to recovery with hope, expertise, and unwavering support.

The staff is incredibly kind, empathetic, and knowledgeable. They treat any type of addiction, but…read morespecialize in substance abuse. Adam is someone wonderful to begin working with if you're finally ready to work on getting help and getting sober.

Their treatment program, in my opinion as a former client, is the right mix of tough and caring…read more You don't feel like you're in jail, and the treatment was very thorough and professional. Every staff member I had contact with was helpful. I think it would be so hard in this industry to not become jaded, but they seem to maintain a level of genuine interest and caring that I was honestly surprised with. Dave was my therapist and was awesome. He's one of the owners, but rather than sitting back, takes a very active role in everything that goes on there, including individual therapy with clients. He was a great mix of fun, professionalism, and genuine caring. The group meetings and instruction from staff members were always very interesting, and supportive. I learned a lot and benefited from being around such empathetic people. Not quite as important, but still nice- the facilities were nice, clean, and well maintained. Being in a difficult situation, any nicety made life a little easier. In a very difficult time of life, the treatment I received here and in their outpatient program really turned things around for me. I'm very grateful to them.

We loved this place! Took my soon for Speech, OT and PT! The front desk already knew us after just…read morea couple of sessions and it literally became our second home. The only reason we're leaving is because we are moving out of state. My son progressed so much and quickly! I'll miss this place and everyone who works there.

Make sure to ask before you go in for services. We were referred here for a speech delay for our…read moretoddler from our pediatrician. We came in for what we thought was a free evaluation. It turns out that evaluation is actually $472. For 45 minutes with a speech therapist blowing bubbles with my kid. Gotta love where health care in America is headed. This place is a joke. Maybe it's worth visiting for other types of rehab, but I strongly recommend against visiting them for delayed speech. I could not be more frustrated. I spoke with the office manager, a really snarky lady in billing, and couldn't get them to budge on the bill. Apparently you get a 40% discount if you pay in cash, but they didn't give me that option either. So I was out almost $500 for one visit. It costs more to meet with a speech therapist at Orem Pediatric Rehab than it does to get an evaluation with a brain surgeon.