The owner reached out to explain there was computer trouble. He said the issue was resolved and my…read more75% discount for two months is now in effect. I'm assuming the rate that was advertised alongside that will be in effect as well. Thank you for your attention to this important matter.

I used Metro Self Storage to store many belongings for about 5 years. I have nothing but good to…read moresay about this place!! EXCEPTIONALLY clean. I literally have never seen a speck of dust on the floor or any cobwebs. The floors gleam. The whole place is a great setup. Ample indoor room for loading and unloading your vehicle, plenty of carts to use. Joan has been wonderful to work with, super friendly, knowledgeable and trustworthy. Would definitely store here again!

DO NOT RENT FROM THEM - Classic "Bait and Switch" scam…read more Having two kids in college, we have rented several storage units short term, and NEVER had a rate increase over the 4 to 8 month rental period. We rented a storage unit on 1/4/2024 for a monthly rate of $60.80 and told them that we would have the unit until at least September. Less than 90 days later (3/28/24) we received a notification that our rent was going to increase on 5/4/24 to $121.60. More than double. I contacted the rental office, and they were also surprised, stating "this is corporate billing" and "they usually do not increase the rent for at least 6 or 7 months". He said he would call corporate and request that it be reduced to the original rate for at least 3 more months. 4/4 - received a call back that they were able to get the rate reduced to $104 starting 5/4/24. My response was this is completely unacceptable and we will be moving our items out of the unit prior to 5/4. This is a complete scam and classic bait and switch. I could have rented from many other locations that had prices similar. Their current website states, $69 (10x10) for the month. The representative told me that would not apply to you, because you are already a customer. I will now need to rent another truck to move to a different storage unit, which is expensive and time consuming and had I known their business practices, we would never have rented from them. Their website has over 100 (5) star reviews. I tried to write my own review to make other potential customers aware, and their on-line support stated, "that you cannot post a review on our website, we pull reviews from various social media sites and share them on our website". For us, this has been a very costly mistake. Additionally, many individuals who need to rent a storage unit may not be in the best financial position. And to allow people to rent a unit at a given price and then double it less than 90 days later is appalling.

The good: Is it storage? Yes. Metal, doors slide up and…read moredown, you get a lock and keys, and there are usually push carts available. It is gated and the code usually works on the first try. The bad: Temperature controlled is construed liberally. It was COOLER outside when it was in the upper 80s. So not great when you are moving and already bound to get sweaty. The ugly: Even if you are in a hurry to store, do yourself a favor and do more research or get what you are expecting here in writing. Find a storage location where the rate you are QUOTED will be the rate you PAY. We rented here at $73/month, an amount they will later tell you is "promotional". This will be after unilaterally increasing your rate to nearly double after sending "notice" by snail mail (never received). Yes, customers expect rate increases. Yes, this typically is in excess of actual inflation. But taking advantage of a "rate increase" as a way to nearly DOUBLE the price is scandalous. Kevin Laskowski, the manager I spoke with, assured me that a refund of that non-noticed increase was "not possible." But he also says this is the typical practice across the country. As an interior designer who rents another unit and whose clients have also used them (plus one more for a charity for more than a decade), I can tell you that I've never seen a practice this slimy before. Note that when you vacate a unit you receive notification by text, so it is possible to give notice that someone might actually receive. But that is not what happens when they want to silently and exorbitantly increase the rate (and maybe hope you don't notice on your credit card bill). Unfortunate lack of ethics in such a simple and profitable business.

Came in to pick up an online order for moving supplies. Skyler was great at helping me throughout…read morethe visit making sure all the supplies were correct. Very smooth operation and great overall customer service. Thank you Skyler!

5/5 stars for David the GM at this location--genuinely good guy. During my experience with U-Haul…read morein Aurora, I can tell David was honestly seeking to give his customers the best experience possible even if it meant he would go out his way to search and call around or ship trailer hitches overnight. He went above and beyond for my wife and I for our move. David is great! 1/5 stars for the company U-Haul itself. We ordered a trailer hitch and a median size trailer for our move on the website. The website GUARANTEED that the part fits and that it was available at the Aurora location. We arrived and we had an issue with it not being available and not being the right part. If not for David righting U-Haul's wrongs and shortcomings, this place would get a 1/5 rating. U-Haul needs to up their game. If you can afford a little more, choose any other company than U-Haul.

A Big thumbs up to Zippy Shell. We moved back in June and had some larger items that we wanted to…read moresell. We stored them with Zippy Shell. The whole drop off and pick up was smooth, the owner Todd was on time and explained the costs clearly, no hidden fees. Over the last several months I 've had to get in the unit to sell some items and Todd and his team have been very flexible in helping me. I would recommend them to anyone looking for an easy way to store their items at a very resaonable price.

I have to tell you that from start to finish this was by far the most professional storage and…read moremoving company I have ever dealt with. Upfront, honest, reliable and most of all flexible. It took me a few searches to find this company but I am glad i did my homework on the other companies that seemed to be all over the board on costs and hidden fees. They really do think of everything and if you think you don't need something and forget that you do, they have a container attached to your pod with everything you can think of inside for your convenience. I hate moving so this really helped. I If you are lucky you will deal with Todd. A total pro.

Great facility- clean, friendly, well lit and easy to get in and out of. We needed to add another…read moreunit and they were super helpful about showing us our options.

Roughly 4+ years ago we had an urgent need to store some belongings that were inherited and these…read moreguys were great in getting that set up and thankfully they had availability for the size that we needed. We ended up using the unit for more than just what we received which was super helpful. However, recently we've been able to sort through and sell-off/donate the items we had stored and our needs have caused us to stop, however, throughout the entire time, everyone we dealt with were fantastic including times when they needed access to ensure fire suppression systems were tested and working. I felt that all of my belongings were safely being secured.

The property manager will never answer the phone when you call even if it's in "business hours"…read moretime. They will only ever call you back personally if you leave a voicemail. Don't listen to what's posted on Public Storage website. If you've lost your keys they will not assist you, hire your own locksmith. Customer service is below par and they have increased the rate 15$ before even being a customer for a year. The gates in the app don't unlock/work all the time so you'll still manually have to enter the code for entry/exit too.

Very disappointed!!!! I rented a unit in Oct of 2022. After paying for the month, two weeks later I…read morewas charged for November. I left several messages and finally called and spoke to an employee that said a manger would call within 24 hours. No Call Back. I then cancelled my card on file and the manager called not even 5 minutes after removing the card. She was very rude. I told her my stuff would be gone before November, which it was. It is now December 19th and I am still asking for my refund. I had to contact corporate since the manager where I rented has no courtesy to contact a customer. This is the location I rented at:4253 Ogden Ave, Aurora, IL 60504