This place. Lord. I don't even know where to start. I'll just start with just recent issue…read more We currently have a unit here 10x20 for 239.30 a month (we've had a few months). Today I get a notice that effective next month this unit will be $271.00... okay. Online the exact same unit is less than $200.00 today online. Basically only used this place if you're going to be out in less than three months. Otherwise expect an over $30 increase on your current rate. Never mind that the exact unit is more than $70 LESS published on their website. This place is a racket. Do not fall for it.

Marie and Char at Cubesmart on Forgue in Naperville are the best !!!! They were very helpful and…read moreaccomodating. I would definitely use them again.

Worst experience ever! I have been a loyal customer for 10 years. Most recently, in Feb, I was…read morepaying $527, March $623, and May $724. In the span of 3 months, CubeSmart raised my rent $200. No other storage Company on earth would do this. They did this to a loyal customer, imagine what they will do to you. I called the location and he basically said there's nothing he can do, as "Corporate" establishes the pricing. I am writing the States Attorney and Better Business Bureau. This is crooked.

I am very grateful that I came across this facility in my search for a storage facility. The…read moregeneral manager Pam is awesome she is very helpful and friendly and willing to answer whatever questions you have about sizing etc. And when you leave you have all the answers you need to make an intelligent decision on storage. And once you rent a box she makes sure you have all the info you need so that you don't get hit with a mete fee or cheat yourself out of your storage time. If I ever need any extra storage in the future I will definitely come here without question. And I will recommend this place to everyone I know, it's that great.

Brian is a prince. he is precise and courteous to a fault. what a pleasure to have customer service…read morethis good...

From the owner: CubeSmart Self Storage of Plainfield, IL offers affordable self storage with premium amenities. Our…read more12408 S Industrial Dr E location has many storage units, including climate controlled storage units. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, CubeSmart Self Storage is one of the most trusted names in self storage. Reserve your storage space online or drop by today!

I rented two 5' x 10' storage units from the CubeSmart, Romeoville location for approximately 10…read moremonths. They were able to accommodate our last-minute storage needs and provided nothing but top-notch service, as well as a clean, well-maintained and secure facility. The management team and staff always treated us with respect and responded to any requests promptly. I highly recommend CubeSmart - specifically this location - for any of your storage needs. Truly a Class Act!

Excellent experience. Reserved a unit on the website and went in same day. Prices are competitive…read more Shalonda took care of me and knocked out all the paper work in no time. She explained everything and answered my limited questions. Once paid for she met me at the unit and everything was a Go! Upon exiting she had me verify the keypad gate function. Outstanding customer service, professional, polite, firm. Clean complex, appears to provide good security. I would recommend this storage facility.

Please note that employees here pressure you to write a review upon your first visit or the day you…read moresign up. Therefore the many positive reviews are likely before the client experienced full service. Unfortunately, my experience was not a positive one. From April to May, the main security gate remained open and broken. Repeatedly driving by and seeing the gate open for anyone to access became increasingly frustrating. I understand we're paying for storage but the purpose of a secured facility is completely undermined if the gate is not maintained or repaired in a timely manner. What finalized my decision to move out of my unit was the extreme disappointment I felt from the lack of urgency in addressing the issue. After doing a bit of research, I can assume why there was no rush. Based on the company policies/terms it seems the condition of the gate does not create a significant liability for CubeSmart. Therefore, if an event does occur, the customers lose, not the company. From this experience, I discovered this company does not prioritize customer concerns when serious issues arise. After moving out due to the circumstances mentioned, I overpaid for three weeks and requested a $75 refund. They denied without hesitation. The only compensation offered during this whole month-long debacle was a $10 credit that could not be applied to my final payment. I called to discuss this and never received a return call. I lost even more money moving units to StorageMart, but I would do it again to avoid this Cubesmart and all others. They clearly do not believe in making an unfortunate situation better for their customers. Fun fact: According to public figures, Cubesmart made $333.8 million dollars in profit last year. They can surely afford to refund their customers when wrongdoing has occured.

Marie was fantastic to work with! I had initially set up a time for 10 am to come in and do my…read morepaperwork but unfortunately I got held back by a meeting. Marie called and was able to reschedule for later in the afternoon. When I arrived, she was busy cleaning the leaves from the driveway and in front of the garage. She was patient with all of my questions and showed me how to use the gate and the app. She even walked me over to the unit so that I will be familiar during move-in day. She is super accommodating and helpful. I would recommend this location!

I was hesitant to store my possessions in a storage unit but it was so easy. You can come and go…read moremost hours of the day with your code, it's to get in and out quickly, they're nice, I love it -Lydia

I've rented here (for far too much longer than I should have), but I will say that their prices…read morewhere fair and their customer service was spot on. I've never had an issue.

Nate was fantastic and made our first visit the most welcoming! Facility is very nice! Highly…read morerecommended.

Very easy to set up; easy to access the unit when we needed to. Best of all, when we no longer…read moreneeded the storage, the cancellation process was extremely easy. We used our storage unit for 5 months and I would do it again.

I've been with Cubesmart over 10 years . I have always like the office staff . They are always…read morehelpful , and consider. A staff member that has always stood out is Jacel . Whenever I've had a concern or needed a question answered - Jacel has always been very accommodating and helpful . Another reason , I've been with Cube Smart for so many years. Thank You , Jacel for all that you do .

This was a great experience. I have rented here several times over the past 10 years, and they have…read morealways been professional and helpful. Their pricing is excellent for the various types of storage they offer.