Went into the shop looking to buy a vape. I have had good luck with Smok brand in the past, so I asked which Smok mods they had in stock. They showed me them all and they told me that one specific unit was $30 cheaper, but didn't explain why. I asked, they just said that was the price. I asked if I could get that unit in a color other than gold, but he said those cost more, even though they appeared to be identical other than color. It had to be exactly that mod he was showing me. Regardless, a deal is a deal, so I bought it.i took it home, and the plug in charger didn't work, but I always use a seperate wall charger unit anyway, and I didn't want to pay for another Uber, so I didn't think it was a big deal. Anyway, about two weeks later, the entire thing stopped turning on for no reason. It was working fine, the battery died, I charged the batteries, and it never turned back on. Suspicious discount explained? I checked online and saw that it was under warranty. The Smok site says to take it back to the store of purchase and they will help, so I did. That is why I am posting this review. The guy could not have had worse customer service. I came in and asked if he could help me to get it replaced or fixed in some way. He was immediately rude and dismissive, saying it worked the day I left the store and wasn't his problem. I mentioned the charger not working and he said, "if that was true you would have come back that day, end of story." He told me it was not his problem or concern. I asked about the warranty, and he said it was through the company. I told him the company website said to bring it to the store, and he again said once I leave the store it stops being his problem. To make it worse, he had absolutely no idea what he was doing. When I handed him the mod to inspect, he didn't know how to take the batteries out. For the record, you press a button and then pull the strap and the back pops off. He just started yanking on the strap and ignored my attempts to assist until he snapped the strap straight off the unit, breaking it further. He threw the piece away and didn't acknowlede his mistake as he put in new batteries. Then he started mashing its buttons furiously with the back open, even though that one won't turn on without the back in place anyway. He handed it back after his 30 seconds of effort yielded nothing, and felt he had done everything he was obligated to do. I mentioned that he had just broken it further and he ignored me. He basically told me to get bent. I told him that generally salesmen feel some semblance of responsibility when the product they sell breaks immediately, but he disagreed. He told me if I drove a functional car off the lot and it broke down 15 miles later, the auto dealership would give me the same cold shoulder response he had. Look, I didn't want a free vape, I just wanted help. I have worked as a salesman myself and I would never dream of treating a customer so poorly. I always wanted clients to feel good about my store and the way I do buisness. If he had been nicer, I might have just bought another one right then to use until the replacement was sent off of the warranty. read more

This place is legit! I got my heavy hitter glass and my dabuccino dab piece and he hooked me up! Every time I go I there he shows me love, from wick to lighters. I bought a herbal pen the other day there and I took it home but it wasn't working. The next day I took it back and explained the situation, He took it back no questions asked. He recommended a different one and now the new pen is being used on a daily basis :) guy is very knowledgeable and there definitely are a variety of water pipes and vendors. Good and not cheap blown glass. All around 5+++++ read more

I came in the other day and I was so impressed with the customer service and selection. I was fortunate to have the owner help me. I was purchasing a vape for the first time. Ray took the time to walk me through the advantages of different products. He was very honest and patient, which I truly appreciated. I drove all the way down from the north county on a referral. It was worth the drive. I totally recommend this place and will be returning in future. read more

I mean yeah its kinda hidden per say!!...but man once you walk in, it's a gallery full of glass work from the best glass blowers!!!...my man is honest and straight forward when it comes to choosen what's best for your experience with glass on glass art work to achieve the right session to one self and for all!!...best damn smoke shop in South East San Diego, 805,1904 boys San Diego Graff crew read more

Best smoke shop I've ever been too best prices always has specials the owner tai is super chill answers all your questions and recommends the best glass always read more

One of the best smoke shops that i have been to in San Diego, they got a huge selection of disposable vapes and glass with very good prices.

Smokey cause peomblen u guys need to ban him from the store he said wallet had his dad car key when we arrive she stole hsi dad car

me and my girlfriend were first timers, and we are so happy we picked this spot!!! amazing place! would recommend to anyone

amazing place with amazing service they have a big selection of whatever your looking for definitely my go to smock shop

I promise you this is by far my favorite smoke shop. I like the people who runs it and plus everything they sell is

i went at 10 because they say they open at 9 and they were still closed so unprofessional never coming back again

Grate water pipe art work. Grate deal. The person was attending was grate. Gave me an awesome deal.

Excellent customer service and a wide variety of smoking accessories, gadgets, and products.