Horrible business. Go elsewhere for much nicer leis where what is pictured is at least close to what you get. They sent the wrong order first of all-then sent a dead depressing lei rather than a the big white orchid and red rose pictured. I can see from the comments above that they have done this same mistake many times. One or two times is reasonable, but to keep repeating that mistake and ruining people's orders by cutting corners and using cheap Flowers as fillers is called a Scam or fraud. Then when I complained they agreed to refund my order. They charged me $124 for dead mini shriveled up roses a shit ton of white carnations that hadn't barely bloomed yet. And brown tipped ugly sad gloomy dead supposed to be white orchids. All the flowers were mini and there was string showing already! The Lei was shoved in a bag in a box wrapped with an ice pack. I had to sadly compost it. It was that sad. After all that. Only gave me a partial refund and won't respond anymore to me. Please Don't give this place anymore chances to screw up and scam you into buying dead flowers with carnations as fillers. (the other pics of them doing the exact same thing to other customers!) read more

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Beautiful lei, easy to order online and awesome collection and options. Really great spot for a variety of Hawaiian goods in fact. Price was reasonable. We even bought a next-level candy lei while we were there. The craftsmanship was really nice. read more

Still no response from customer service despite sending them the letter from US Department of Agriculture refusing the Leis entry to my state. Multiple emails and phone calls. Still no response and no refund. read more

Leilani's Leis - Florists Near Me - San Diego, California

Came here for a last minute lei purchase. Ralph's sold out, which brought me here. The leis are pricier than what you see at Ralph's etc, but they are also better than what you see at grocery stores. They have a fridge full of leis and have variety. Ended up getting a double orchid, ti , and a ribbon lei total cost was $140. Absolutely worth it, quality is great and the store was clean. As a bonus they also have a whole bunch of Hawaiian retail items. They have an option to pre-order leis as well. Skip your local grocery store and purchase your grads lei here instead! read more

Both leis in the shipment I received were crushed, one worse than the other. When I contacted customer service to try and remedy the situataion, they were unresponsive for over 24 hours and then told me it was too expensive to ship a replacement order and never followed up. Take your business elsewhere, not worth the headache. read more

We stumbled upon this really cute gift shop/ Lei shop while waiting for our Sipz order. There was a/c in this building so that was nice too. They have plenty of Hawaiian snacks (didn't really see anything vegan) and merchandise. Towards the front, they had some premade leis. Super pretty. I recall my mom buying one for me when I graduated high school. The employee was friendly. We ended up buying some Hawaiian drink mixes and an insulated Hawaiian themed bag. They also had some Hawaiian pastries towards the front, sadly, none vegan. But overall, looks like a great place to buy fresh leis or browse and feel like you're in Hawaii, even if it's just for a few moments. read more

We ordered 5 lei from Leilani's for a wedding - the lei were absolutely beautiful and perfect! It was easy to order on the website and when there was an unexpected availability issue with one of the styles, they called immediately and helped us select an alternate style. Wonderful service! Mahalo! read more

Beautiful leis. Great prices. Cute store. Wonderful staff. Amazing communication. Highly recommend.

Despite all that shuffling around, everything ended up working out. I wanted to do something different and special for my husband's deployment homecoming so I ordered him this beautiful Ti Maile lie with twisted orchids. Arrangement ordered from the Clairemont Mesa location. The lei was full and the white orchids were vibrant. This combination was perfect for the occasion! Thank you for helping me give my husband a warm welcome home experience! I'd still recommend this place. Mahalo, Ria read more

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This is my experience with Leilani's: You have to order online or in person because, no one answers the phone and the mailbox is FULL, so you cannot leave a message. . . I wanted the most heavily scented Lei I could get, for my granddaughters graduation. I ordered one online that fit both the pattern and fragrance that I was searching for. Because of previous reviews OTHER'S had, of plumeria flowers not being available on 'pick up' and a warning of such on their website, I ordered tuberose instead (no warning on their website for these). I also emailed & text the business inquiring about the tuberose availability, without response to either. Red flag. On pick up, I showed them my Yelp's '1 free Plumeria Satchet', with a response of; "We stopped doing that years ago". . . (Crickets). Umm. O-Kaay. The lei I received had a pittance of scattered tuberose . . . not the amount or color pattern shown on their website. I was told their shipment of tuberose was bad. No notification to me of THAT however, despite my futile text and emails previously sent. SO, I politely ask if I can have a discount, since the AMOUNT of scented flowers is NOT in the lei, nor does the pattern MATCH what was displayed on the website. I am GLARINGLY told (by the daughter of the owner), "No, we are unable to do that". . . How DARE I 'ask'. . . Seventy dollars, in essence, for 'Bait and switch". :( I looked in the refrigerated case for premade leis ( to salvage and ADD TO the one I PAID for). I reached for a blue lei, but saw that it (and others) had fuzzy mold growing on them. Sigh. . . :\ They say a picture is worth 1000 words, here are three of them. Take your business elsewhere . read more

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Ordered these online for an upcoming Hawaiian themed family birthday celebration. They called to confirm some changes and the items were delivered right on time. They were absolutely beautiful! 4 different leis and two kukui nuts - all looking handmade and like works of art. Thank you Leilani Leis! read more

We looked up Leilani's, drove a very long distance to find a little selection of items, but worst of all the customer service. Never again.

Great selection of lei, super fresh. Staff easy to talk to. Love it here. Even ribbon ones available at a good price.

I'm born, raised, and graduated in Hawaii. We give lei's for all sorts of occasions, graduations are one of the big occasions. My oldest graduated this year from high school. I noticed grocery stores and other florists were offering orchid leis for sale. I wanted to purchase something different for my son. I'm thankful that the school had in person graduation. CUSTOM ORDERS are ordered ONLINE ONLY I went in to the store to see if they had a booklet that I could look at and see some of the leis in person. There are no booklets. I couldn't order in person at the store. There were orchid leis available for purchase. I decided to order the Ti Maile Lei. Ordering online was pretty simple. I ordered a week and a half a head. You have the choice to get it delivered to your home or pick it up at the store. I picked it up the day before graduation at the store. The lei was full, gorgeous, and looked just like the picture posted online. If you are in the MILITARY you can get a 15 percent discount. The lei was well made and lasted the whole time. Leilani Leis The florist shop is inside Leilani Attic. Leilani Leis sells Single Orchid lei, Double orchid leis, Ti leaf leis, Haku and Crown head leis, as well as some specialty leis. They also sell fake flower leis, ribbon, and kukui nut leis that you can purchase in the store. Besides fresh leis, the store sells all sorts of things from Hawaii. From snacks, apparel, ukuleles, slippers (flip flops), and so forth. If your hungry for a Hawaii plate lunch check out Leilani Cafe next door from 7 am - 2 pm. Customer Service Helpful and courteous. The woman answered all my questions. She told me some of the leis are made in Hawaii. Some of the leis are made in house. Parking Street or residential parking. Overall, I plan to go to Leilani florist to purchase flowers for any special occasions. Everything went smoothly; from ordering online and picking it up. The lei was fresh and lasted all night. read more

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Has great shirts and snacks. Came in to inquire of leis and customer service was Great. Young guy was really helpful on what I wanted before placing order. read more

In a rush to quickly find fresh flower and ti leaf open-ended leis for my son's graduation, my mother-in-law found Leilani's Leis for me. We are located in the San Francisco Bay Area Peninsula, but since my husband's mom was flying up from San Diego to attend the ceremony, she offered to pick up my order and bring it up here. I opted to pay the heavy FedEx shipping fees for the leis to be delivered to my mom's house the day before the graduation, so that my son would not see any of the leis before his ceremony. I purchased four items on May 18, 2023: Kukui Nut Lei (Beige) for $11.99 Ti Lei, Open Ended 60" for $20 Ti Leafy Lei with Kukui Nuts (Black) for $36 Double Orchid / Trace Tuberose (Blue Orchid) for $60 With shipping ($57.16) and taxes, my total purchase amount was $197.16. Product quality: C- to C grade/2 to 2.5 stars. All of the items were decently priced and fair in quality except the Double Orchid / Trace Tuberose (Blue Orchid). The double lei was pretty in vibrant blue colour, but the form of the fresh flowers was not the best - the blossoms were a bit wilted and bent in some areas, affecting the overall fullness of the floral garland. The other products were sturdy, though some of the leaves of the Ti Lei, Open Ended 60" and the Ti Leafy Lei with Kukui Nuts (Black) were also bent and did not arrive in expected conformed pattern as styled/pictured on the website. Customer Service: D grade/1 star. The day after placing my order via the website, my credit card account reflected three separate charges; two in the amount of $194.43 and another for my purchase total of $197.16. Naturally, I sent an email to Customer Service to inquire about the multiple charges...to which I never received a response. Eventually, the two extra charges dropped off, but ignoring client messages is a major turn-off and just straight up bad. The order was delivered on the date expected; however, despite the enclosed CARE INSTRUCTIONS note that indicated that the leis were supposed to be in their own plastic containers, NONE of them came enclosed in any such protective cases. That's right - each of the four items were all tossed in the shipping container UNBOXED & UNPROTECTED with the cold pack. The poor packaging or lack of is likely the cause behind the bent ti leaves and flowers. Not cool and extremely disappointing. If you are outside of the San Diego area, I warn against ordering any fresh leis from Leilani's Leis. While the prices are competitive, not much care is invested in carefully packaging products that they arrive in imperfect conditions. Customer Service via email is also unresponsive. read more

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They had a nice selection of leis. My daughter just graduated from college and it was great to be able to find a place especially since we were going to SD the day before the graduation. read more

I ordered a Lei for my daughter's graduation. It was fresh and, while the website cautioned the possible chance of not having the flowers I wanted, I received exactly what I ordered and it smelled beautiful. Arrived on the date I requested. I was very pleased! read more

Never received even though I ordered 2-3 weeks ahead; can't fully blame UPS or Leilani when no update was provided. It just vanished in thin air. I just know personally, that I will not be returning. Down goes my money without anything to show for. read more

To celebrate the retirement of a very special woman, we purchased a Haku from Leilani's Leis online. It was very smooth ordering, great communication, and picking up was very easy. The best part was seeing how beautiful the Haku looked placed on her head. Everyone in the room gasped at how breathtaking the Haku is and the special meaning. read more

Leilani's Leis - Haku from Leilani's Leis - Florists Near Me - San Diego, California

Found this lovely shop when looking for a last minute graduation lei for my son. Will have to come back when I have more time to shop, because it looked like they had tons of unique Hawaiian goodies! The owner was very friendly also, and supporting local small businesses is always a plus read more

They are hard to contact to ask questions. Calls routed to LV store. After several weeks. I ended up driving 50 miles and visited store. I purchased a lei for a graduation. Flower lasted 3 days. Price was decent. read more

I ordered online without going to the store first and there wanna an issue!! I ordered using Apple Pay and my order was sent to their Vegas location for pick up I immediately called the Pacific Beach location and they fixed it no issues. On the day of pick up (today) it was busy with all the graduations in the area, but I was picking up a lei for my friend and his body building show , because men can give other men pretty flowers !!! Long story short , my friend won overall in the show and all the other people wish they thought about buying a lei for the person they were cheering on !! I highly recommend purchasing a lei here for any celebration read more

Leilani's Leis - A lei for the champ !!!! Everyone was jealous !!!! - Florists Near Me - San Diego, California

Beautiful leis, lady was great and very helpful! Reasonably priced, saved my last minute gift for daughter's graduation. Thank you

Such great food, delicious appetizers and drinks. Our weight staff was very nice and courteous. Giving us helpful recommendations of the menu. We will be back. read more

I ordered on line from the East Coast, 3-4 days ahead of time and received communication from Leilani's for a Clairemont Mesa, San Diego location pick up. I ordered a white orchid and white/yellow plumeria lei and a haku of the same color. We picked up the day before graduation. When I arrived my lei and Haku were ready. The staff were welcoming, helpful and friendly. They overnighted and transported well in the refrigerator and onto the cooler until wearing. Leilani's is certainly our go to place for leis. They remained extremely fragrant. At the end of the day, they both held up very well. read more

They were INCREDIBLE!!!!! I called to see if they had any premade leis in stock for my brother's rehearsal dinner the next day. They didn't have any in the color I was originally hoping for but I decide to drive there to see what they had. By the time I got to the store they were already making me two all white leis like I had wanted!!! Not to mention they were beautiful!!! They also gave me very good instructions on how to transport them to Palm Springs. A perfect finishing touch for my brother and now sister in law's rehearsal dinner!!! read more

I recently made a purchase from your store and wanted to share my experience. While the product itself is beautiful and of high quality, the customer service we encountered was quite disappointing. Despite your employee, who was very kind, not noting our custom order correctly, the response from the owners was unexpectedly rude. It felt as though my mother and I were being treated as an inconvenience rather than valued customers. For the price we paid, we could have ordered directly from Oahu, which makes this treatment even more disheartening. You're better off going to Costco- friendlier and less expensive. read more

Beautiful flower leis for graduation or any occasion. They were making custom orders in the back but up front they had a huge variety to choose from. Highly recommend! read more

Beautiful lei for high school graduation. Thank you ! Easy pick up. read more

Leilani's Leis - Florists Near Me - San Diego, California

Ordered a flower lei 8 days before it was needed only to be told 4 days later (one day before the weekend) that they couldn't have FedEx deliver it on the day I needed it. I then asked for overnight Saturday delivery and without answering me they then just cancelled my order leaving me scrambling for another lei. I understand since Monday is a holiday there's a delivery issue however it's being delivered within the state and if they had contacted me within a day of ordering it I could have had time to find an alternative. Will definitely not be recommending to any friends for next years graduations for sure. read more

Stay away if you want to have an accurate order and not have to listen to horrible excuses about they are busy. Special occasions mean nothing to this company because they will leave you empty handed with an insincere apology. Received 3 leis when I ordered 9 leis (3 orders of 3) for my daughter's graduation group (6 best friends) and 3 for my niece's baby shower. I called before to make sure everything would be delivered for the Saturday graduation and Sunday baby shower. The person told me they don't deliver on Saturday because they once had to refund 75 orders that didn't make it. With that, I should have realized they are handling too many orders for the busy season. The company only delivered 3 leis. What would I to do with three leis for a group of six for graduation? I was embarrassed to only give three out. Who do you choose? The main reason these leis were only ordered for my daughter's graduation. The company doesn't understand that or even care. They dropped the ball by not sending my complete order. The best the company did (after calling and talking to someone on Sunday, calling back on Thursday to see if there was a resolution, which the lei manager had no clue about my order and then wanting to escalate to the owner so the owner understands how devastating it was to have no graduation leis for my daughter) was refund my missing order of 6 leis. Yeah of course you refund for missing items. I would never have ordered 3 leis for my niece and paid over $105 without the original order of 6 which I paid over $217. The lei manager told me she apologized and that's all she can do. I asked to speak to the owner and she told me he's in a different state and they are in their busy season. read more

Within days of my wedding, they were able to get me boxes of loose orchids for our decorations. This company has exceeded my expectations and made my wedding dreams come true! The orchids were not only fresh but the most vibrant blue dendrobium heads I've ever seen! I can't thank them enough and will definitely use them for future events. read more

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The purple plumeria lei we ordered was beautiful and fresh! Would highly recommend them!

Ordered a beautiful ti white orchid lei for my fathers funeral. The lei was ready for pick up on time and was fresh. It was exactly what I wanted and such a beautiful way to honor my dad. read more

Leilani's Leis - Ti orchid lei - Florists Near Me - San Diego, California

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Never received the leis I ordered for graduation and the customer service was terrible. The company blamed me for picking the wrong shipping company from their website. Terrible experience. read more

Outstanding little shop. They make leis in preparation for the graduation scene. If you're lucky, you can snag one from the refrigerator. If you're more of a planner, you can order ahead of time off of their website. Great service. They have everything Hawaii, which I love. Hawaiian shirts, hawaiian foods, and drinks. It's easy to find and there's street parking. I can't say enough good things. The plumeria leis just smell like a piece of heaven. The orchid leis were so pretty. Love the different colors. read more

Just went in to get a fresh Lei, the quality of the Lei was fresh, and beautiful. Service at register was great, I went in on Thursday for my Nephews graduation. If you haven't gone in the store is amazing lots of beautiful items to get especially if your on your way to a cruise or a vacation to Hawaii read more

I needed a lei for my goddaughters graduation this week and found Leilani's when I did a search online. First, compared to others they have a great website that gives you pictures of the product. Sounds simple but I had been to so many other sites that were limited to a couple and one site didn't even have any pictures of their leis. I called them up and although they didn't pick up, I left a message and they must have called me back within a few minutes. It was easy to order and I paid right over the phone. Simple. I ordered the lei on a Saturday and requested a pick up of Wednesday. When Wednesday came around, I completely forgot but they called me an hour before the shop closed to let me know the lei was in and I could come by before they closed or they would hold it for me until the next day. They even offered to cancel the order if I had changed my mind. I called them back immediately because I had just forgotten to pick it up and wanted to make sure they knew I would pick it up the next day. Today I went in to pick it up and was surprised to find that it's a quaint little Hawaiian gift shop. They have so many products and clothes direct from Hawaii. They are located right on a main street with plenty of free street parking. I went in and they seem to have a pretty steady business of leis, but I'm sure it's not uncommon this time of year. I heard the lady ahead of me talk about the leis she bought last year so clearly another satisfied customer and there were phone calls coming in for orders. Fortunately the lady ahead of me was going to take some time and she offered to let me ask a question. I had already paid for my lei so I just needed to pick mine up. They brought it out in a large plastic container (recyclable) and they are the MOST beautiful flowers I have seen! Undoubtedly my goddaughter is going to be extremely pleased when she finds out. And they smell so beautiful. I couldn't have been more pleased and like the lady ahead of me, I will definitely come back and use them again. Great service and great product! It really doesn't get any better than this! read more

Leilani's Leis - Double Orchid, Clustered Plumeria - Florists Near Me - San Diego, California

I needed some leis for some friends graduating at UCSD. Their commencement was Sunday afternoon so I went in Friday afternoon to place my order. I recommend giving them at least 2 days if not more. You can also buy in-store or order online and ship to yourself. The shop is easy to find. It's adjacent to Leilani's Cafe. Pull up to the front to find parking. If not, there's plenty or residential spots. I am a pretty indecisive person so I needed to go in and see the flowers myself. One of the guys that helped me was soooo friendly. He opened the fridge and showed me my options. He was patient and helped me decide which colors would be best for their cap and gown. He gave me proper instructions about keeping the flowers as fresh as possible. They also sell Kukui nuts if you're looking to buy them for graduation. I think they were less than $15 each? The leis themselves were gorgeous. They come in individualized containers. Definitely recommend plumerias for girls because they smell wonderful. My friend LOVED his blue lei. He wanted to preserve it forever. Haha. Overall definitely would recommend my friends and family for future graduations. read more

Leilani's Leis - Double orchid, scattered orchid blue and white $55 - Florists Near Me - San Diego, California

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