This is the best orthodontic practice I have been to in years. The staff is friendly, they even have an office dog, Winston, who plays with the kids. 10/10 establishment. read more

We set up a consult for braces for my child. We were told not to rush on getting teeth pulled because they still had roots. Then they sent over to our dentist to pull all 6 baby teeth asap. My dentist did the ones with no roots and I called back to clarify. I reminded them they had told us to hold off on the ones with roots, he acted like it was fine and he never said that. We proceeded to try and get the teeth pulled due to this "professional". The roots broke off and now we are about to get my daughter put under anesthesia for oral surgery because of this neglect. Do not recommend. read more

Dr. Smith and the staff were AMAZING!!! So friendly and help #nextlevelbraces @nextlevelbraces #buzzybooth

I just got my braces on about a month ago and I have a wire poking me really bad and wanted to come in and they told me they can't accommodate drop ins to clip a wire. They can only take me at inconvenient times when I have to work. It would take two mins to do this. I wouldn't recommend this place if your time is limited like mine. I'm stuck with them now. read more

Everyone seemed very knowledgeable & helpful at #nextlevelbraces @nextlevelbraces #buzzybooth Was fun!

Update : And so today my husband and I were on the way to our appt and they call us to cancel because there 1 hygienist is out. They have 1 !!!! We both took day off and after all that. No appts !!!!!! So not happy so early in the morning !! A couple of minutes later they called back that they had another hygienist come in?? Went to appts. They put me in right away and my husband right at the appt given. The dental assistant , hygienist and doctor were great !!! Very informative and no pain today which is also a plus. read more

This place was wonderful for the better part of my daughter's treatment. Dr. Smith is very friendly as are the technicians. Where the business goes South (1 star) is with the office "manager" Kim. She is VERY rude and threatens to hang up on you just for asking her why she failed to notify you for three or four months that your insurance wasn't going to pay anymore on daughter's care, months after your personal payments ended and now she suddenly wants to say that the account is months past due and has to be paid and refuses treatment to your child. How is a bill overdue if there was no balance for months (that you were aware of)!!! She also refused to let me talk to Dr. Smith because he "doesn't deal with billing," even though I said the complaint was about the way she was treating me. What type of place refuses to talk to you when you have a complaint about THEIR employee and how you are being treated. Definitely not the type of business I want to give money to. Sad thing is, we loved this place before and had even started care for myself and was also seeing them for general dentistry for cleanings. No more! Run far away from this place, as fast as you can!!!!!! Updated Review 6 March 24: Since you want the full story told, but include false and inaccurate information. Here is an update with more valid information: I never abused any employee. The employee that said she was going to hang up on me was your billing manager, not a receptionist. And she did not threaten to hang up on me until I told her that she didn't know how to do her job! I never once called her names or even used fowl or offensive language or curse words. What you stated is clearly libel! The receptionist I spoke to, and have spoken to multiple times about this situation, was very nice. She was NOT the problem. She is ALWAYS very nice and professional. THE ISSUE HERE IS THE BILLING MANAGER. Additionally, you state that I was "delinquent" on my payments. Again, another false accusation. Flat out lie. LIBEL!!! Per your own statement, I made payment arrangements on 12/27/23 after insurance notifed you all on 10/28/23 about reducing their portion (mind you that is two months, maybe you need to learn math, from their notification to you until I was notified). My last payment that was agreed upon at the begining of treatment was on 09/26/23. No payments were made after that until you all notifed me of the insurances reducing their portion, which I completely understand is not your fault. I made arrangements with you on 12/27/23 to start to pay off that additonal amount (agreed to $80 per month). I then made the following payments: 1/11/24 - $160; 1/25/24 - $96; 02/22/24 - $80 and 3/5/24 - $50 (not due until yet, paid extra payment here). Please tell me how that is "delinquent" when Jan, Feb and March all have payments!!!!! Quit gaslighting and diverting away from the real issue. The real issue is with YOUR billing manager, "Kim", trying to state that our account was past due for payments in Oct, November and December, when per your own admital, we did not know that insurance had reduced the amount they were going to pay. How can we be LATE for payments that did not exist!!!!! When I tried to explain this to her, she got mad and defensive, which is why I asked to speak to someone else who could possibly understand and she told me there was no one else to talk to because the owner was not going to talk to me about this. Funny how you have time to respond to these reviews, but you don't have the audacity to pick up the phone and call me to discuss these matters. Great business practices!!! As I stated, I loved Next until this experience. I am very sad that the billing manager had to spoil such a high regard for your practice. As I stated before, Dr. Smith and the staff (other than the billing manager, Kim) are all very nice. When you come into the practice, they always make you feel at home, and you all are always quick to get patients back and seen and on their way. The issue here is with the billing manager and NOW how you are handling this. I really hope that we can work this out and I can get back to my high regards for this practice. Thank you. read more

I get orthodontic service here as well as my daughter. The office is always clean, the staff are always welcoming. They are top quality care. read more

Decided to choose convenience.... Well, Big mistake! Most techs/assistants have very little knowledge, there were only 2 that knew what they were doing, even when you request one, it's rare you get one that you request! What was supposed to take 6 months, ended up taking almost 2 years and still, my bite is off! I felt like a lab rat for these technicians, if I wanted this type of care, I would go to a dental school. Should have continued using the orthodontist that the rest of my family used, lesson learned. Convenience in this case did Not workout for the best. read more

My kids and I were driving home to Dallas when my daughter had a bracket break and wire come loose. I called the office at 3:30pm on a Friday in the hopes that they could make her comfortable enough to get home and see her regular orthodontist but Dr.Smith went above and beyond. He saw us at 5:00pm, completely replaced the bracket and wire and stabilized the false tooth that had been the cause of all the trouble. The staff was friendly and helpful and Dr.Smith was absolutely wonderful in both his bedside manner and skill. read more

Please don't waste your time or your money on this place. The Care started out really good and went downhill very quickly. The technicians are knowledgeable on the basics at best. They will extend treatment well after the time just to keep getting money office manager was extremely rude when I questioned her aboutpayments. read more

Amazing staff and very friendly. Definitely makes you fee comfortable with the process. Some folks could be better with cutting the wires a lot lower but you can always go in and get them fixed. Can't wait to get my finally results. read more

I have had two other girls that went through braces at other places. This office is by far the best place we have been too. Amazing staff, Dr and office. read more

Amazing staff up beat and so friendly feels like family when you walk in. Can't wait to get my braces on.

Best orthodontic office in New Braunfels, Texas! Top of the line equipment, amazing staff, and great doctor! 10/10 recommend!

Awesome facility, nice friendly staff. Made my appointment for my daughter quick and easy. Good job guys!

The best customer service! Everyone is so friendly and really set me at ease while getting my braces.

This place is amazing. The staff is so friendly and knowledgeable! I was really nervous to get braces, but Krystal and Dr. Smith completely settled my nerves. I am super excited to see the end result!! :) -Rena read more

This office knows what they're doing! Awesome staff! Gaby was so nice and very helpful with everything! Customer service was 100% Best Ortho in Texas! read more