Dr. Santoscoy was very attentive and easy to talk to. He listened to my concerns and made me feel…read moreheard. He also repeated a lab to make sure it wasn't a false positive. His level of thoroughness made me feel confident that my care was being taken seriously. It took me a while to find a good doctor as the one I had at the Wurzbach location but glad I did. The staff were all really nice too!

Dr Santoscoy, the nurses and front desk staff - Ashaunti, Biridianna, Griselda, Alexis, Sandy, and…read morethe rest of the group are all professional, knowledgeable, very courteous and helpful. My 85 yr old mother has received great medical care at this clinic location and prior at another location for a total of about 10 years. My mother is a very satisfied patient and highly recommends this office. Dr explains everything very well. Keep up the great work. Thank you .

I have been a patient here for several years and am thankful for the great care given to me by Dr K…read moreand the staff. Okay, I'm pretty healthy and usually only visit for my annual physical. You'd think I was a VIP with how well I am cared for and treated. During each and every visit I have been treated with courtesy and professionalism. Dr K has addressed my concerns and health and has provided solid professional medical advice and care. I recently had gall bladder surgery and her advice has been instrumental in both my immediate recovery and with nutritional and post operative education. I can't recommend a better family medicine doctor in the area. Sr K is number one~1

Just called for appointment half an hour ago and they said to come in. Very surprised. Had to fill…read moreout new paperwork but that's fine. Very glad they worked me in!

I visited My Urgent Care Clinic in Boerne after developing sudden medical issue, and what could…read morehave been a routine visit turned into something far more meaningful. From the moment I walked in, everything stood out--the clinic was spotless, the process was efficient, and every staff member I encountered was genuinely service-oriented. The check-in clerk and nurse were warm, attentive, and professional, setting the tone right away. Then I met Dr. John Turner--and that's where this experience went from good to exceptional. Within seconds of entering the room, his calm, relaxed demeanor and caring presence put me completely at ease. I've had many good doctors over the years, but this was different. Dr. Turner didn't just see a patient--he saw me as an individual. That distinction matters more than most people realize. His approach was thoughtful and methodical. He didn't rush, didn't assume, and clearly explained how he arrived at his diagnosis. There was a quiet confidence in how he communicated--no need to "perform" or impress. It was simply evident that he cares deeply about both his craft and the people he serves. One small but telling moment stood out: the way he introduced his medical student. There was genuine respect and honor in his tone--he treated her not as someone "below" him, but as a valued part of the process. That kind of leadership says a lot about a person's character. By the end of the visit, I realized I hadn't just received medical care--I had experienced a level of professionalism and humanity that's increasingly rare. Highly recommend this clinic--and especially Dr. Turner--to anyone looking not just for answers, but to be truly seen and cared for.

I have always had a great experience here. Both for my urgent care needs and my mother's; who has…read morea complex medical history. Our Nurse Practitioners gave thorough comprehensive care. When an issue is beyond the capability of an Urgent Care Clinic, they are quick to refer out. This clinic is always easy to access, received much better treatment than at the Boerne Methodist Hospital ER. Additionally, they pick up their phone when you call. Great resource to have and right around the corner. TY all!

Made my first visit today to be seen for some ongoing coughing and sinus issues that haven't gone…read moreaway on their own. I had to find a location that takes veterans affairs health insurance. They were amazing and friendly and efficient. I arrived as a walk in, got checked in, and still filling out forms. As soon as I got done filling out the forms I was taken right back to get my vital signs and start the screening. I was taken right into a room and saw the doctor within a few minutes. I got my treatment and prescription and was on my way with 30 minutes. This is my new urgent care for aure.

I've been here a number of times in the past 5 years and always had an amazing experience. I can…read moreget an appointment on line, register on line, spend little time in the waiting room, and always receive top notch care. I love this place.

Great! Very happy. It was 1st time visit to have an annual exam and checkup on an arrhythmia. My…read morewife is a tenured PT and she highly recommendeds this place. My daughters go here too. Minimal wait. Processed quickly. My phone call to schedule my appointment was courteous, professional and quick. I love Dr. Baker, quick to correct she's a nurse practitioner (UIW, and women's college in TX). She is Sharp, concise, charismatic, thorough. I like her because I immediately gained a sense of trust. Blood work, EKG, urine sample, and scheduled a Cologuard poop in a box. Thyroid test is also planned. I'm telling you my life story Because that's how thorough they are. Is yours? No regrets. I've found my doc. Happy!

I hate that I have to write this but I'm so furious. My husband & I have been seeing the PA's at…read morethis office for years & loved them & the office staff is amazing. A few months ago they got two new ones and our normal one left. The new PA Brandi is ridiculous. She's condescending & unreasonable. I saw her a day or two ago and explained to her that I'm losing my health insurance for 60-90 days because I'm changing jobs. She kept wanting to refer me for physical therapy & a clinic...WHAT INSURANCE AM I GOING TO USE?!?!! I repeatedly told her I wasn't going to have insurance & she continued to insist on treatment rather than medication & I get it that's probably better for me but I'm not going to have coverage to maintain it. The previous PA's were amazing & I hate that they moved on because the new ones are terrible!

Dr. Angela is great! She took care of my wife who has just finished up chemotherapy after having a…read morelobectomy back at the end of February removing her nsclc Scc tumor. The staff that prepped my wife before seeing the doctor, Christina and Tavi were so sweet and kind. Care 5 stars, Bedside manner 5 stars. Thank you ladies, you made going to the doctors a wonderful experience for my wife who at this stage of her post cancer care enjoyable. Be blessed. Steve the husband sends...

Went in to get re bandaged for dropping a glass bottle on my toe, because it would not stop…read morebleeding. Once cleaned up, CLEARLY ONLY needed a bandage. Pain stated 5/10 -Front reception would not take down my additional insurance. I tried 2x and was met with just keep moving forward + then "email it to us". I was there physically in person. -Dr. took urine for pregnancy test for a sliced toe. -Dr. ordered xray for a sliced toe - I was asked to sign a waiver if I was pregnant releasing liability. I said if I took a pregnancy test why would I sign this. The tech said well let me go ask... came back and said well it takes 3 minutes it's alrdy been one and usually it pops up right away so just sign it. - I felt extremely pressured with no options to choose. So now the visit I needed to be 10 minutes at most turned into about 40 minutes and fraudulent. Imaging with a pain level being 5/10 . I picked up on the reception rep giving attitude because it was a Friday night. I apologized for inconveniencing everyone there in which the doctor replied "I know you didn't expect to drop a wine bottle on your toe". I AM SOBER and a urine sample to have proved it. 0 stars, unprofessional and forcing procedures that ARE NOT MEDICALLY NECESSARY. Pros- they were open Cons- Medical Fraud, Churning, Overutilization, Unprofessionalism

I used to go to Dr. Konopaki. My problem with him was that he uses his laptop for all the answers…read more His usual answer is you will die before this problem kills you. Not a happy answer. He also focuses on older people, over 80 y.o.

I received an email saying my appointment is at one time but I need to be here earlier... then just…read moretell me my appointment is at the earlier time!! don't give me multiple times! then I'm told to complete an online form. ok, I did only to be required to complete everything again here at the office! why did I waste my time with the online form? finally, the receptionist has the warmth of a freezer and approachability of a prickly pear cact!

Dr Hoffmann was very attentive, listened, took time, offered suggestions with a great bedside…read moremanner. I was very pleased with him and the entire experience at Boerne Family Medicine. Thank you!

This post is going to be a bit lengthy, but I feel its imperative to be as detailed as possible. I…read morerequested a refill of my medications a little over a couple of weeks ago. I take a couple different types of medications for diabetic neuropathy and have taken the same medication for more than 2 years. Life without this medication is very uncomfortable and painful to say the least. My medication was denied by the doctors office because Its been sometime since I was last seen in office, so they were requiring a visit. I guess NOT going to the doctor is now a bad thing. Nonetheless, I agreed and set up an appointment. The day for my appointment came and went when I realized the day after that I missed it. I immediately called the office to let them know that I was very sorry for my absence, but I had an emergency. My 11 year old Son's school nurse called to let me know he wasn't well, had a fever and had thrown up. I immediately went to pick him up and forgot that I had an appointment. I am now going to preface my Son's situation. My Son has a terminal disease and wheel chair bound for the remainder of his life. So, his needs will ALWAYS come before mine. The receptionist indicated that she would need to speak to the office manager because she wouldn't be able to reschedule me until the hold within the system was lifted. I also made sure to mention my medication wasn't refilled and I needed to get get on schedule at their earliest convenience. I again apologized for the oversight. I was just taking care of my kiddo. The following day I received a call from the Office and the receptionist said she would be happy to get me re-scheduled, but first had to collect for the no call fee, $75 dollars. I immediately responded with, a you have to be kidding me response. She shared that she had no option and referred me to the office manager who said she would not waive this fee because they waived this fee once before back in June last year. We no longer live in a world of compassion or forgiveness, especially when a co-pay or deductible is in place. I had every intention of seeing the doctor and would have gladly paid in advance for the re-scheduling of the visit, but $75 because I missed. What makes matters worse is I have been in pain since Friday last week because they held my prescriptions hostage. These medications aren't pain killers or muscle relaxers, but they do make a difference in my life. If you value yourself and want to be valued my your physician, this is not the practice for you. back to the drawing board.