We spent close to $80,000 with them between two vehicles -- a classic car and a truck -- and both turned into complete nightmares.
First, let me say that Shay, Mike, and Randy are absolutely phenomenal people. They treated us well, they worked hard, and they are the only reason we even considered going back after our first disaster. If they ever leave, I'd happily give them my business elsewhere. (Honestly, overall I really liked all of the workers there except for Justin and his brother Nick).
We bought a classic car in March. It was supposed to be ready in time for my daughter's senior pictures. I knew it would take a little time since we were converting it from manual to automatic, but they promised a few weeks. Instead, it was the end of June before we saw it.
During the process, they called me three separate times asking which transmission we wanted. After each call, they claimed they "already ordered it." Each time, weeks passed with no progress.
Finally, we picked it up. On the way home, about halfway, the car literally caught on fire-- the underside was on fire. They towed it back and said it was just a "faulty transmission line" and would be fixed quickly. Promised it back by Monday. Monday came and went, and suddenly it needed a whole new radiator.
When I came in (understandably shaken up, since I was in the car when it caught fire), I asked for Justin. Yes, I raised my voice -- but I had just nearly been in an accident in a car they swore was ready. Instead of professionalism, Justin screamed at me. Told me if I didn't want the car, I could "get the hell out of his store." Then when I pointed out that his staff had been calling the wrong area code the entire time when I tried to find out why no one was calling me during the whole ordeal his response was: "Well, he's probably autistic or something." He also told me "Its a 70 year old car! Of course it will have problems!" However, the part he just fixed was brand new.
We also wanted to get the brakes done because I was told it was drum brakes all the way around. They quoted me at 12,000 dollars to get it all done. I took it to my mechanic just to find out it was actually drums in the back and there are already discs in the front. Our mechanic quoted us at 800 dollars to get it fixed.
Despite all of this, we still came back because we liked Shay, Randy and Mike and I needed a truck for my business. Big mistake.
We bought the truck with a warranty. Within half a mile of leaving the lot, it was shaking and the AC didn't work. Took it right back. They told me the clutch was literally melted. They "fixed" it, but the repair was put under my warranty -- even though it was obviously an issue from before I drove it off the lot.
Justin's brother, Nick was our salesman. When we came back in and he KNEW we were having issues, not once did he even come over and ask what was going on. He was almost as bad as his brother.
When I asked what was causing the shaking, they brushed me off with: "We balanced the tires, drive it for 2000 miles, and if it's still shaking bring it back." A short time later, the entire drive shaft fell off.
We called and they told us to tow it in, and that the warranty would cover a rental. I did exactly as instructed, only to find out from the warranty company that they don't even work with Enterprise. I was stuck paying out of pocket.
Then, when NFI couldn't get the parts right away, they told me they had called the warranty company and gotten "five more days" approved for my rental. I called the warranty company myself -- and they said not only did they not approve it, but NFI never even called. They lied directly to me just to cover themselves.
Justin, is completely unprofessional -- he screams at customers, disrespects his own employees, makes offensive comments, and takes zero accountability.
The only positive thing about this place is Shay, Mike, and Randy. They deserve better, and if they ever go somewhere else, I'd gladly give them my business.
I could say so much more. But google only allows so many words. Go to Facebook for more! read more
