Family member took a car in for a normal transmission oil service. The vehicle was fine prior and…read morethen after the transmission failed within 150-200 miles. A 2016 model Nissan, but was entirely fine prior. At least the so called mechanics there would recognize a problem or known issue and recommend not to do the oil exchange or check out the transmission prior to. Unprofessionally unprofessional by any standard of mechanic. Go to a back yard guy.

Just upgraded our Nissan Pathfiner Platnium to a newer one...we love it! Alex was fantastic to work…read morewith. He was patient and thorough willing to take time to ensure that we found the perfect vehicle for us. Do yourself a favor and head to Interstate Nissan in Erie and ask for ALEX! Bonnie and Tom

Could not be more impressed with the service I received. I brought my car in for a problem I was…read moreworried would be expensive, but the team here diagnosed it and repaired it for free. They were upfront, professional, and went above and beyond to take care of me. Special thanks to the general manager Sean! It's not often you find a dealership that stands behind their customers like this. I'll definitely be returning and recommending them to others!

joe went above and beyond for me. i am very impressed with how they operate there. don't ever go to…read moreoff road express on rt 8 and deal with kyle.

I purchased a vehicle here in May 2024. I paid good money on lease return for luxury vehicle. All…read moreappearances and mechanical functionality of vehicle were true as stated. When I arrived at dealership it was a Saturday afternoon. Staff was wrapped up and in a hurry to leave. I made my purchase expecting a full tank of gas and another set of keys. Not! I had to get my own gas. I was told sorry we only have 1 set of keys. The real kicker is when I had to replace all 4 tires after spending an excess of $35,000 dollars at this dealership!! Then the rear privacy cover was also missing. I do not recommend this business. I am paying good money for this vehicle and this is how you treat customers. Karma goes a long way! As I will post this everywhere!!

Well worth the 1.5 hr drive! Honest and caring staff. My sales consultant Justin Sutton took his…read moretime with the sale and wasn't pushy. He listened to my needs and worked with me (sometimes on his personal time) until we found a comfortable deal. The finance manager and the owner were also very nice and caring people that also worked with my needs. This dealership has all the qualities you would want when it comes to the stressful time of buying a car. They made the experience fun and exciting, not scary, the way it should be. I will be back for my next Fiat, and will refer my friends and family. Thank you!

I wish I could give this business a ZERO rating!! We purchased a preowned Volvo XC90 on November…read more18th, at the end of that business day. Vehicle came with a 30-day warranty. (1000 miles 50/50 for major components). The signing of the papers and the inspection were brief as the dealer told us they support their cars and used cars go through a very comprehensive inspection process, (plus we wanted to respect their time for staying to the last minute to close, plus we were told they will support us for 30-days. We drove 90 miles to pick up the car. Having a high level of trust in people, and when buying from a dealer, one would think you are covered and taken care of. After driving it home that evening, we noticed something just didn't seem right. My husband immediately called the next morning asking for support (including sending them videos of the engine issues). Sales, Sales Manager, Finance Manager, Service, General Manager all ignoring my voicemails and emails, as we got passed back and forth and ignored for days. The dealership staff that we dealt with, all the way up to the General Manager continues to ignore my emails and voicemails. After speaking to and sending a lengthly email to Ed the GM, he acted like he knew nothing about my situation, rushing the call, saying he will look into to it, and rudely hanging up! They dismissed our request for support and we had to put $1800 into a vehicle that was only owned for 15 hours with less than 100 miles of driving. The staff was absolutely rude. Horrible customer service!! I would never recommend buying anything from this dealership! I have purchased dozens of vehicles in my years and this by far is the worst experience I've ever had. They are not interested in making it right and just don't care! 3-weeks later and zero resolution or support! I waited to submit this review, believing they would make it right and they have not even tried!

I had a wonderful experience when we bought our Explorer from Bob Ferrando! Scott Wolfe helped us…read morewhen we couldn't find what we were looking for- so he suggested special ordered our explorer, he searched all over the US and was able to locate the exact style we were looking for and it was delivered a few days later and everything was perfect! If you are looking for small town, salt of the earth, non pushy and bend over backward to do their best to get what you're looking for. Definitely head to Bob Ferrando! And Ask for Scott Wolfe

Called to get a quote on how much it would cost to get front and back pads and rotors for my car…read more Got directed to service just to be told how much labor would cost per axel and then got directed to parts just to get told separately how much the front would be then how much the back would be for JUST THE PARTS. How are you gonna try to get me to pay top dollar for something yet you can't even give me the courtesy just give me a grand total yourself?

We ordered and had a car shipped from this dealership to Chicago. Overall lack of professionalism…read more(salesperson insulted the city of Chicago), lack of timeliness on a few things (demanded we "get the car off the books" by April 30, car arrived second week of may), antiquated system for paperwork to process sale remotely/lack of digitization, car was shipped with a relatively dirty interior (some trash in pockets, debris ground into center console and floor mats. Dealership offered to re-detail it- generous. We brought it in the next time we were in Erie, they had no recollection of our appointment when we were in there and not particularly friendly about it, really did a poor job on second attempt at detail. And we are still waiting on some clerical stuff to get a permanent plate. (Salesperson is now MIA.)

The store was wonderful and inviting. My sales associate was John Bizzaro, dude was awesome! Being…read morea fellow anime enthusiast made the entire experience 100x more enjoyable!

Justin was great to work with. His communication was quick and helpful. He helped us get into our…read morevehicle in only a couple of days after getting it in...servicing what was needed and getting it detailed for us. I am confident I can call Justin whenever I need something and he'll help me out.

Great service department! Reliable and cost friendly. Ride home and back when needed.read more

Bought a "Blue certified" with an extended warranty that covered everything till 100K miles at a…read moredealership 3hrs away. Called the dealer who I purchased it from with a question about a cracked steering wheel air bag cover. I was told by Solomon Ford that any dealer will fix it for me. I have purchased 5 different trucks from Champion. They are more interested in changing their commercials every other week than they are ensuring a good Service Dept. After never receiving a call from Butch or the Gen mgr of Service, I drove to ask status. I was then told that "Ford denied it" I said could you please check again, Solomon Ford has assured me over and over it is a covered item. I was getting no where with Champion and if you ask me one hand doesn't know what the other is doing. No one took the time to further investigate my issue. I told Solomon that I'd try another Ford dealership. BOB FERRANDO took 20mins to see it was covered and called the next day for pics. Within 2 days the part was ordered. I will forever be dealingbwith "Arlan" at Ferrando for the rest of my car buying days. BEWARE OF CHAMPION FORD's willingness to fix warranted parts! If you need brakes or oil change, don't trust Champion, go to someone local like Rt 5 Auto on Westlake Rd.

Not even 1 star. DO NOT TRUST THESE PEOPLE. Not sure how this place is still open but they are…read moredishonest and do business with very shady people. I would never return and recommend no one does. They vouched for a thief who sold me a lemon car and then had me get cash out instead of writing a check, because they do not want a paper trail. DO NOT GO HERE.

Hash at Z's Notary is the man. He spent time with me to solve a complex issue. Great guy, great…read morebusiness and true success. Thanks Hash!