Back about a month or two ago, Aetna & UW Medicine were having prolonged contract negotiations that…read moreseemingly wouldn't have any settlement in a timely manner. During that time I had to look for medical care elsewhere and discovered Pacific Medical. My initial contact was with a receptionist (name ?) who was the most pleasant receptionist I believe I've ever met. She was so helpful and arranged an appointment for me to meet a new PCP (Primary Care Physician). She transferred all my medical records from UW Medicine making the process painless. Did I mention the receptionist was so very pleasant? After my initial meeting with my new PCP, I was thoroughly impressed with the staff at Pacific Medical. The medical facility is really close by my apartment, so traveling back and forth is not a problem. Lots of parking, with about half dozen Handicap parking stalls directly out from the front door of the clinic. Perhaps the time spent with negotiations between Aetna & UW Medicine was my good luck.

Crap care. Never return your calls, ma's are useless, especially Vi. Not only is she rude she'll…read morecut you off and hang up on you. Doctors care isn't bad but the staff is always rude. Last time I was there a man came in with chest pains and they told him to go to the ER without even checking him. The patient could barely walk. Care has gone down hill for a while and the staff is the worst.

I give Federal Way Family Physicians an OVERALL rating of 3! I give Dr. Alleman a…read more5 STAR. He is an excellent, professional & knowledgeable doctor. However, the office staff is horrible. They are rude & lack any sort of customer service skills. I don't understand why they have such a difficult time hiring good office staff when there are so many people with great customer service skills out there.

Where do I start? How about... Complete disappointment…read more I have been seeing doctor Alleman in this office for my whole life. Yes, he delivered me. And, now I realize how spoiled I was having him as my doctor. Which is why they recieved two stars. Otherwise, it would be ZERO! When he retired I was so bummed. But, because they had all my medical history, I decided to stay. Each time a little more disappointed but yesterday was the last straw. I don't mind if the doctor knows who wrote this review because they do not deserve to practice medicine... Period! This week was very troublesome for me. I had hives covering my whole body off and on this week which sent me into the hospital. My eyes were nearly swollen shut and I was having symptoms of anafalaxis. I went to check up with my normal doctors office as advised and it was JUST ridiculous! Though, most of my hives had subsided upon arrival I was still feeling very sick and having some odd symptoms I had not experienced before. My apt was at 4:30. The last appointment of the day. The whole time the doctor and nurse were rushed. They kept looking at the time on the computer acting anxious to leave. I understand, it's Halloween but this is also my health. I had to TELL the doctor what tests I'd like to get done and some the hospital suggested. He didn't act a bit concerned or really care as long as he could get out of there ASAP. I left feeling really upset. No one wants to feel as though there health is neglected. Its sad to say after 24 years I will be going somewhere else. If you have no compassion for your patients, seek a new career!

I called yesterday to schedule an appointment to get a stye removed. The staff was very friendly. I…read moremade it very clear to the staff that we needed to get the stye removed and it had been there for two months. We got a an appointment for the very next day. We went in and paid. The doctor was running about 45 minutes late. Then we were sent to an eye specialist. I was never told in my initial conversations with their staff that we would be getting sent somewhere else. We paid for the doctor to tell us to go somewhere else. When I called their office to ask for a refund they told me that we had to pay because the doctor thought it was in our best interest to go see a specialist. Ridiculous! I would not refer his office to anyone! That is very bad business practice!

For 20+ years now I've been going to doctors all over for help with pain. They all ran their…read morestandard tests and when I didn't fit into those categories by testing positive for any of those conditions, they'd tell me it was all in my head, they told me I was depressed no matter how much I said I wasn't and finally a diagnosis for Fibromyalgia so they could quickly write me off. I finally gave up and lived with it as best I could until this last year when the pain became debilitating. My boyfriend suggested Dr. Sanchez saying that he was a good doctor who will sit and talk to you, which we all know is very rare these days. My appointment lasted over an hour with an examination and a lot of talking. He said that he didn't agree with with my past doctors and sent me in for an MRI. Turns out that had any of the other doctors really stopped and talked to me, put down their checklist of insurance preferred conditions, and treated me like the pain wasn't all in my head, they'd have discovered that I have a serious spine condition which has caused a lengthy list of secondary issues (the issues that the previous doctors couldn't make sense of). So I HIGHLY recommend Dr. Sanchez to anyone who needs a good doctor. Sometimes you have to wait a long time which I know is frustrating, but then I think about how much he really does for you in those appointments and I understand why it's taking a while longer for him to get to me.

I am glad I got established with Dr. Ramiro. He is knowledgeable, thorough and easy to talk to. He…read moretakes the time get to know his patients and obtains PMH through conversations. He isn't the type that goes through the questions and just expects instant answers. He listens and asks if you're okay with the plan of care. I will be recommending him to friends and family in the area.

I'm a lady in my late 30's that needed a Primary Care Doctor. I don't have any major health issues…read morebut I need the usual, physical, lady parts visit, is-this-mole-ok, can you remove this cyst kind of stuff. I chose Dr. Bright because I liked her name, which is a stupid reason to pick a doctor but researching doctors is hard so there we are. First, she's young- this was the first time I've had a doctor about my age- and it was AWESOME. From my cyst removal to my labs to my physical Dr. Bright was incredibly professional, kind, and just knew her stuff. She's also a great listener. When I say she's a great listener I don't mean "for a doctor" (a miracle in itself) but as a person. If you're looking for a great person to be your doctor who knows her stuff, is kind, and listens to what you need look no further. As for her staff they were all kind, professional, and respectful. I've been in three times so far and encountered 5 different folks that helped with scheduling, medical assistant, etc and they were all great. I especially liked Latanza.

DR.MANN is amazing! So compassionate and filled with knowledge, my first appointment made me want…read moreto stay. I did not feel rush nor unheard. She makes you feel like you are truly important and your health is a long term concern. I have not seen this kind of care since 3019. I am staying with Dr Mann and her team. They all are invested in you. Get in before there is no more appointments.

From the owner: We provide high quality and affordable care to our customers. Services provided include annual…read moreexam, Medicare wellness exam, acute and chronic conditions management, mental health evaluation and treatment, women health, men's health and more

they very helpful and empathetic. also they actually listen. I am in chronic pain and have to be…read moreseen every 3 months they are always happy to see me. we I arrive for my appointment it's a breeze. I am in fast and out fast to finish my day. thanks UW federal way I will forver be grateful for your service

I receive excellent care here, and the people are all very nice and it never takes long to be seen…read more I always feel like I am in good hands here, they are great!

This guy practices medicine the way it used it to be practiced: personal, focused on you, with no…read moreb.s. in between. He's as good as it gets, and, given that he's been at it for almost 4 decades, I hope he lives a very long life indeed!

Everything you do not want in a doctor: awful staff, long wait times and inattentive Doctor who…read morewill bounce between multiple patients DURING your visit. I will no longer return to this office due to the shoddy service received here. The doctor clearly overwhelms his schedule to the point patients wait 45-60 minutes past their scheduled time. When you do see him, the entire visit lasts less than 10 minutes. On top of that, he offers no advice, personalized care, or any real conversation. He clearly wants people in and out as fast as possible. They will bill you through the roof, though, for the 10 minutes they see you. Office staff is also inexperienced, apathetic, and some of the billing managers are rude.

I've now been with Dr. Kim for well over 8 years. I wrote a very positive review back then. I just…read morewanted to let you know, he's still the very best physician I've ever known. He is absolutely awesome!!!

I have been a patient of Dr Orencia since 2016. She has wonderful bedside manner, always listens to…read moremy concerns and helps find proper treatments to any medical issue I might have. If she is not able to directly address a medical treatment, she immediately forwards my information to the appropriate person and I always receive a referral in a timely manner. Dr. Orincea always greets me with a smile, and genuinely seems happy to see me when I make an office visit. That speaks volumes considering her job involves listening to patients complain about pain and medical issues all day long. To have a Dr. that by the end of her shift is still smiling, always means the world to me. Additionally, her staff always treats me with kindness and respect, while also having wonderful bedside manner as well. I would highly recommend Dr. Orincea to anyone needing a kind, and caring physician who is very professional, and thorough.

Zero stars. I was billed approximately $300 for a visit in…read morewhich Orencia repeatedly said, "I don't know. I don't know what to tell you. I don't know how to help you." This was said before she even performed an examination of my son. I left the appointment feeling as though I had paid for a consultation that provided no meaningful evaluation, guidance, or plan of care. Based on my experience, Orencia came across as inexperienced and lacked the confidence or expertise to address our concerns. I later contacted the CHI Business Office to dispute the bill. The review process took more than five months. At the end of that process, I was informed that the final decision rested with the provider or their office--not with an independent third party. Unsurprisingly, they upheld the charge. Overall, the entire experience--from the appointment itself to the billing dispute--was disappointing and felt like a complete waste of both my time and money.