I've now sent 3 people here. All for minor things, oil change, new wipers, inspection. All three…read moremade a point of thanking me. Like me, they think this is a great addition to the neighborhood. I stopped here because I wanted to make sure the tires were correctly inflated. I'd done it myself but the little light wouldn't go off. So I went to two other air machines and they also said it was fine. Out of an abundance of caution I asked if he would check. He did, with a smile. Now I'll call the dealer and have them fix it. But I'll drive without worry until then. Great add to the area. 30/U

Best mechanic I have ever been to! I had an older car and they only did what was needed so that I…read morecould stay within my budget. Eric always describes the whole situation and gives me options so that I feel like I am part of the decision, unlike mechanics that try to make you feel dumb. I have a new car now but still take it there for inspections and oil changes because I trust them and believe in giving quality companies my business. I have recommended them to 3 family members and all of my friends in the area and will continue to do so.

Deserves all of its best ratings. Some jerk sideswiped my car, took off my side mirror and…read morescratched up and dented my side. No collision insurance. Ouch. Paragon took care of me in an hour to replace the mirror. They were able to track down a used part that matched the color from a picture I sent them via phone. They were easy to work with, super kind and price was very reasonable. Although they are not a body shop, they did a little bit of work buffing out the scratches since one of their mechanics on hand had some experience to do so. I was grateful to have them fix my mirror and for being so easy to deal with. There is free wifi and a little lounge with a TV and a few chairs. Highly recommended! A true honest, kind shop.

Joe is very rude. He got little to no patience. Customer support 0 out of 5. People would pay you…read moreto get their car fixed now if you can't really communicate nice enough unfortunately they can't trust you with their beloved cars. Hope they don't take this review off as they do so they can show nicer reviews about their business.

Found Towne Motor Car through a Yelp search and a great review my an acquaintance…read more I don't have a regular garage, and have only visited a few repair shops over the years with different cars Ive had. Most recently after parking my key fob became stuck and the starter didn't engage. After trying AAA for a jump (and sold a new battery) I found myself in need of repair when the new battery didn't start the car. Using AAA to tow it over. Ive never been here and honestly have barely noticed it on Edward St when Ive driven by. Set back from the road a bit with their parking lot in front, upon walking in you realize how deep the building is and how much fits in it. (Neat) Well they gladly accepted my car, I had it towed after calling and discussing what I knew with Chris over the phone and make sure they had availability. The reason that I came here for wasnt as serious as I feared. Upon coming back those fears were met by what it cost to pass the NYS inspection. Obviously no fault of their own, I have a 2013 Chevy that is a hand me down from my parents and had already expected one issue that would probably needed to be addressed. (The Tires) Overall Im really impressed with Towne Motor Car, they were genuinely nice with every interaction and gave me the information that I needed to make a decision or had the conversation with me when what I thought was an issue wasnt. What really impressed me was when I had my car in for the starter issue they fixed the key issue (separate issue in my mind) and they even put my slightly fallen bumper back in place. Going above and beyond for a customer, very strange nowadays. But greatly appreciated! Bringing back in for the inspection they were easy to coordinate the drop off (key in the box, but they were open before 8 to hand it off). I received a call mid-morning to go over the issues needed to be addressed and got a timely call and text near the end of the day to pick it up. Plus they have a website where you can review your past service history, and make appointments. They even use your preferred communication method to reply back (call or text). Although I hope I dont need it soon, I think I found a garage to stick with.

Chris and the gang at Towne Motor Car are fantastic. They are transparent about costs, do excellent…read morework, and most of all for this single woman without any men around, I trust them. They are unfailingly courteous and friendly. Indeed, their standards in that area are superior to any other mechanic I've been to in WNY, and in a world full of bullies I greatly appreciate it.

My first trip to Mike's was for an oil change per my dashboard notice. Mikie told me I didn't need…read moreone and set the "alarm" to the proper mileage. Obviously, I went back when it was due. He could have changed it then but was honest about it, more obvious than the dealership was. I have been going there for all if my auto needs. I find them to be honest, more than fair in what they charge, and treat me great. Some places treat women differently. I cannot say enough nice things about them and am so fortunate I found them. Thank you Mikie!!!

In my opinion customer service is great. I haven't had work done yet. But because of the owner Mike…read morehimself taking time to help me figure out which way to go when picking an engine replacement I know for sure I'm going with him. Mike, the owner I could tell right from the start is passionate about what he does. He went above and beyond to help me. Most shops if you don't know exactly what you want, will tell you to go and do research and come back, this is not the way he operates. Mike helped and gave me some suggestions on the way to go. I will post a follow-up after the work is done.

All device is top notch and done correctly. I won't take my vehicle anywhere else. I've had…read morenumerous services here through out the years from oil changes to inspections to having another engine out in a vehicle. Always a fair price for great work. I def recommend! When you call ask for Jake and he will get you set up with an appointment.

Super helpful and fast. Was in and out with no issues and they fixed my problem right away. Great…read moreservice.

Neil was very honest & forthcoming. He diagnosed my Auto problem perfectly. The estimate he gave me…read morewas fair & fixed the Car as promised for the price estimated. I'd refer this business to anyone trying to find a good and fair Auto Mechanic!

I found out about Neils by accident, and glad I did. He's taken good care of me and family for a…read morefew years now and definitely can be trusted for good work & very fair prices. It's hard to go somewhere else once you develop trust. From full brake jobs, tie rods, control arms, inspections, they handle a wide range of services.

I walked into the wrong place by mistake and it ended up being the right place at the right time. I…read moredid not get the work done yet, but I felt so relieved to meet people that have compassion and a helping hand. Its not often that you can feel trust when you hand your keys to someone, but I sure did today. There will be a part 2 to my review!!

John always does a great job fixing and maintaining my car. He is trustworthy and very fair with…read morepricing. Highly recommend!

I had to have a lot of work done on my 2004 Lexus ES 330. Needed a new gas tank, straps, wheel…read morebearing, and back brakes. Premier did an awesome job on all of this and did everything in just a day and a half! Also, they saw a problem with my exhaust and fixed it for free. I really like this shop. They are highly professional and get their work done quickly. The price was very fair and they even fixed a problem for free. Everett and his staff are a great group of mechanics. I highly recommend this shop.

Attention Larry and Everett: I had what I consider one of…read morethe worst customer service experiences I've ever had with Premier Car Care at 1171 Niagara Falls Blvd. I called simply to ask for a price on a brake job because I was looking for a new mechanic. The woman who answered the phone, who I later learned was Roxanne, refused to provide even a general price range. She told me they don't give prices over the phone and that I would have to make an appointment. When I politely asked for her name, she hung up on me. I called back and left a message explaining what had happened and asking to speak with Larry or Everett. Instead, Roxanne called me back. Rather than listening to my concerns, I felt she talked over me, raised her voice, and insisted she had not been rude. I repeatedly asked her to stop yelling at me. During this call, another business owner named John was listening on the line and heard the entire conversation. I called a third time and finally spoke with Everett. He told me Roxanne was his wife. Instead of listening to my concerns as a customer, I felt he immediately defended her and showed no interest in resolving the situation or apologizing for the way I had been treated. I own four vehicles and was looking for a shop to perform brakes, a four-wheel alignment, and a coolant flush--well over $1,000 worth of work. Because of the way I was treated, they lost not only this job but my future business as well. Good customer service starts with treating people respectfully. Based on my experience, I cannot recommend Premier Car Care. I will gladly take my business to a company that values its customers and treats them with courtesy. PS I would've never written this review if Everett didn't dismiss me and said he stuck up for his wife who's bat shit crazy ruining his business.. all ever had to do was apologize and I would've never written this, but he didn't.