I've now sent 3 people here. All for minor things, oil change, new wipers, inspection. All three…read moremade a point of thanking me. Like me, they think this is a great addition to the neighborhood. I stopped here because I wanted to make sure the tires were correctly inflated. I'd done it myself but the little light wouldn't go off. So I went to two other air machines and they also said it was fine. Out of an abundance of caution I asked if he would check. He did, with a smile. Now I'll call the dealer and have them fix it. But I'll drive without worry until then. Great add to the area. 30/U

Best mechanic I have ever been to! I had an older car and they only did what was needed so that I…read morecould stay within my budget. Eric always describes the whole situation and gives me options so that I feel like I am part of the decision, unlike mechanics that try to make you feel dumb. I have a new car now but still take it there for inspections and oil changes because I trust them and believe in giving quality companies my business. I have recommended them to 3 family members and all of my friends in the area and will continue to do so.

First visit this month last week needed breaks, the brakes were fine but it took 5 hours, with an…read moreappointment. Second visit was for tires today, had an appointment for 3 pm, was there at 2:45 said it would be 1 and a half hours. Well 2 and a half hour later we finely got the truck off the rack. Worst part is they had CNN on the TV and boy does it burn me up to have to listen to CNN's bias BS. Harris spewing garbage on a loop for 2 and a half hours will make anyone with a brain hostile. Heads up DUNN don't force political bias on your customers, they may NEVER return. DUNN on 2300 DELAWARE AVE, BUFFALO, NY 14216

Good service, good prices - much less than dealer was going to charge for 4 exact same tires and…read morealignment. Check prices here first before having dealer do it.

My daughter brought her car there for 2 new back tires on Friday. By Saturday one of the tires was…read moreflat. Being a holiday weekend there was no one to call until Tuesday. It had been 5 days and she has to pay for a Brand new tire again because there was a small hole in the side wall of the tire. They told her that she declined the warranty when she booked the appt. Wouldn't recommend

I see from another review that Scott has been the manager at this location for years. He took my…read morename and number when I called to set up an appointment (he was busy) and I was pleased when he returned my call promptly. My appointment for a repair was honored and I was very satisfied with their service. When it comes to buying tires, they'll be my first choice.

Poor customer service at the Pittsford, NY location. I had confirmed appointment and when I arrived…read morewas told "you are not in the computer". The desk person asked for and I showed him the confirmation. He then went back to an office and came out with I assume to be the store manager who told me I could leave the car all day (impossible) or rebook for next week. No effort to look at their schedule to try and fix their error. They were perfectly happy making their problem my problem. Not the first time I've had customer service problems at this location. Shame on me for being a loyal customer.

Will screw you I was out of town and my wife took my car in for inspection and needed front brakes…read morethe parts replacer told her he wouldn't put new parts on old parts so he replaced my rotors on my car the rotors were fine but used with that way of thinking my hole front end should have been replaced next time I hope he thinks about who is ripping off hope people read this so they can avoid and find a honest repair person

I went there for an oil change and check engine light. I scheduled online initially, and then…read moresomeone texted and said that time wasn't actually available, so I had to go in later. The engine light turned out to be a loose gas cap, which was reassuring. The waiting room is ok. Basic cable available but all local channels except for CNN news and an evangelical preacher. There is a Keurig there for coffee. I didn't wait long, and it cost $102, which seems high to me for an oil change basically, but people tell me that's how much an oil change costs now. I was there for an hour. The staff was pleasant, knowledgeable, and didn't try to sell me anything else (which I appreciate).

I have been coming to DUNN Tire in Dunkirk for a decade and this is THE place to get tires and…read moreservice. Over those many years I have never had the slightest inconvenience or problem and when I just read two reviews of 1 star, I wondered what planet some people came from, like the guy who wanted them to stay open way past closing time to do work for him. If a store is closing in 20 minutes, they can't do an hour's work for you. HONESTLY. In addition to many sets of tires, I bought two sets of chrome rims from this store and they were cheaper than anywhere else including on line, AND if there had been any problems about sending the right ones, damage, etc, they would have been able to return them for me, but all went well and I never had to touch them in addition to getting the best price available. Lastly, not only has their service and prices been stellar, but everyone has been more than courteous, especially Tracy the Store Manager, and good for DUNN Tire for promoting a woman to that position. My brother in Buffalo told me he would never go anywhere else but DUNN tire as well. The best of the best.

Brad is a great mechanic who really takes the time to know his customers. He provides excellent…read morecustomer service and has for years. Very knowledgeable and will take the time to explain things to you. GREAT PRICES! GREAT SERVICE! TAKE IT BRAD

From the owner: PAL Automotive means great service. Our focus is on reliable service that will keep your car…read morerunning, and if you encounter problems we will get you back on the road as quickly as possible. Each time you come in for service your vehicle will be in capable hands. Brad, the owner-operator, has more than 18 years of experience and is ASE Master Certified. All the Techs are ASE Certified and factory trained. That means we are ready to work on your vehicle, old or new. We are licensed with the state of New York to do maintenance, repairs and NYS Inspections. Like us on Facebook for automotive tips and reminders.

Most honest and best priced shop I've ever been to. Love these guys! Can't think of anything better…read moreto say but Yelp requires 85 words so....

Good prices and quick service. Front counter is responsive…read moreand doesn't try to push extras on you -- that's a big plus in my book!!!!

I made an appointment online to get an oil change. After arriving a few minutes before the…read morescheduled appointment, I was told no appointment was found in their computer. Now I have to schedule another appointment, hoping they actually honor it this time. I'm likely going to another business, especially since this has happened on more than one occasion. HORRIBLE customer service.