St. Catharines o Niagara Falls traveled to same addresses. Niag Falls Taxi $50.00 Brock Taxi $40.00 Central Taxi $42.00 (after discount) Speedy $28.00 YOU DO THE MATH. When I called Niagara Falls Taxi one time I had 45.00 short 5.00 and the cabby would not bring me. A month later I gave cabby 50.00 and he looked at me and I said that right correct? and he said "Oh, no tip??? Most drivers a rude. DO NOT USE THIS CAB SERVICE.... read more

Niagara Falls Taxi - Airport Shuttles Near Me - Niagara Falls, Ontario

Just got back from Niagara Falls, Canada, and we used the Niagara Falls Taxi several times during our trip. We wanted to write a review to say that we were very pleased with the service. All the taxi drivers were very prompt and polite. My only con is that you might need to retire one or two of your vehicles, but no real complaint. Thank you for providing this service. read more

They run much of the taxis around Niagara Falls and to the Buffalo Airport. They only have two wheelchair taxis so it is best to book those in advance as our friend did. My wife and her were waiting around for one with me and they ended up taking the Incline Railway up to the Embassy Suites from Table Rock Flixbus Station. They called to say they could come when they were on the funicular so would have been lucky. I'm not sure if it was this company but the first driver we got to the Buffalo Airport from our hotel said he would take us to the Underground Railroad Museum in Niagara Falls, NY hold our luggage in the vehicle and then take us the airport but refused when he arrived and had quite an attitude. The second taxi driver that came was from this company and was friendly. Fares are a bit high at over 100 American with tip to the Buffalo Airport but saved us the hassle of Flixbus and the border crossing was easy, so it was worth it. To get around the Niagara Peninsula Uber or Lyft are great but to Buffalo Airport or if you need a wheelchair accessible vehicle, this may be your only option. read more

Mike booked in advance for a wheelchair chair cab for his mother, and this company ruined both christmas and thanksgiving for his family because they refused to take a cerified service dog! On top of that, customer service was atrociously rude. DO NOT USE THIS COMPANY!!! read more

Disgraceful and unlawful company to refuse a service dog! I hope others in need of a taxi use a different taxi service that follows the laws! read more

They illegally refused to let a service dog accompany an elderly disabled woman. This happened to the mother of a friend of mine. If Niagara Falls Taxi cannot follow the laws, their permit must be cancelled. read more

Worst experience ever ... please Uber in Niagara Falls Canada side 100%. Smoking no credit card reader or machine what is this, I called to complain no manager on duty 4 pm on week day no wonder they are so horrible.... I get it if your machine is broken ... let your fare know.. but waiting till the end and then offering to take to an atm seriously. I figured when I called the office they would offer to take my card and process .. Don't they get they are wasting time this is costing them business and is very poor customer service? The more they are on the road the better, right? Plus it's got to kill their tips as I gave zero. read more

Worst taxi service every! Unfortunately I have to use this taxi service because I have an account through them with ODSP.I have missed 3 important doctors appointments because of them showing up late and the last time it was a complete no show which I've also had in the past but fortunately not for any important appointments.There are a couple of dispatchers that have the customer service care that of a shit fly.Rude,impatient,condescending and completely arrogant.I made an appointment with a specialist that I waited 3 months to see and I called the taxi 40 minutes ahead of time and my destination only takes 15 minutes but because of issues in the past I wanted to ensure I arrived on time or early.I waited 18 minutes and called to ask where they were to which the dispatcher said they were on their way.I still had 22 minutes to make it there.10 more minutes no taxi so I called the specialists office to say I'm on my way shortly but I was still waiting for my taxi and the receptionist told me well we can only give you a ten minute grace period and I said we'll I have 12 minutes to my appointment and 10 grace minutes puts me at 22 minutes.10 minutes later for the third time I called the taxi back and got a different dispatcher who was so damn rude.I said you know what I can't miss this appointment I called 40 minutes early and now I only have 12 minutes to make it.I was pissed right off and so was my tone and I said you guys have screwed me in the past and now I'm getting screwed over again.The dispatcher ung up on me.I called back and I asked wtf was that? She said if you're going to continue to be rude I will hang up again.I replied that I'm incredibly pissed off because I've waited 3 months to see this doctor I've missed other appointments in the past and if you can't handle a few swear words you're definitely in the wrong business.No apologies,no empathy,no kindness just attitude.She said well I didn't schedule this call and she looked at the screen and told me I didn't even have a scheduled pick up!That's when I hung up.I couldn't even handle talking to her one more minute.I had to cool down.I called the specialist and told the receptionist what had occurred and she had to.schedule another appointment and it was 2 months later.That's when I called the taxi back asked for the receptionists name to which she wouldn't give me and wouldn't give me the other dispatchers name either.She said she didn't feel comfortable.No she didn't want me to give her name out when I called the owner.He was easy to find on Google along with the manager.She knew my full name,my address,my health appointment dates times and addresses but she felt uncomfortable giving only her name!There are many more screw ups continously and I've had an account for over 5 years I call twice or more every week and they still don't know my lastname which is only 4 letters long!The level of incompetence is unreal.The drivers for the most part are decent and some are quite funny and they all know me.Some though either try to distract you so that they can "accidentally" turn the wrong way or take the long way home and some can't speak or understand English.One dispatcher was caught giving her husband ( a driver) all the good paying jobs.I would suggest avoiding these guys like the plague and try any other ride share companies like Loyalty or Uber.This taxi company is by far the worst! Zero.stars! read more

They got us from Niagara Falls Canada to the BUF NY airport but it was an ordeal. We had pre-booked with another taxi company, but this guy claimed he had been dispatched in response to that reservation. He had NOT. Then, after asking us to be sure we had our passports for crossing the border, he discovered he did not have his with him, so we detoured 15 minutes to stop by his home to pick up his passport. After arriving at the BUF airport, I presented my credit card and he said his credit card machine wasn't working. I know it was a scam, and told him I had no cash. Sure enough, his credit card machine miraculously started working again. So, he stole business from a competitor, forgot his documents, and then tried to force us to use cash Totally unprofessional, and borderline illegal. Stay away. read more

We stayed at 4 Points Sheraton at Niagara Falls Canada. Our valet called this taxi company. Great customer service. Talked to us the whole way. He drove us to Niagara Falls in New York to pick up our rental car. Paid $56 Canadian. Not bad, didn't have to share ride and direct. Smooth ride. Totally recommend. read more

Used this service twice today. The first time, I had a lovely driver who took me straight to my destination and it cost me just under $20. On my way back home however, the driver I got purposely went 3 blocks out the way to get to my house and it cost over $20! Do not recommend. You will get ripped off. This isn't even the first time this has happened to me. read more

Dispatch could not assure me that the taxi would wait around for my 15yr old daughter who finishes work at 2am but due to closing may come out a bit later. This does not give me peace of mind and I went with another company willing to wait and who was also concerned for her safety. Customer service is not their #1. read more

Found out the equivalent Uber would have be 1/3 the price. Did a rookie tourist mistake, always double check the fare before you get in if they're not running the meter. I thought he said $10 turned to $25 when we got out. Super shady, avoid. read more

Terrible service. Called 2 hours ahead of time and asked they be here at 615pm. They never showed up and we were relying on them for a ride to a wedding reception. By 630pm they still were.a no show and we were late to reception . Will NEVER use this company again. Would recommend any other company. read more

I recently visited Niagara Falls with my fiance. We had a great dinner at the casino then walked out and jumped into a yellow Niagara Falls Taxi. We weren't going far but my fiance's heels were bothering her so we decided to cab it back to the hotel. The driver refused to take us because "It's too close! I've been in line for an hour and a half, I'm not going there!" He actually ordered us out of his cab. There were 2 more yellow cabs directly behind him and they too said it wasn't worth taking us. How insulting. The next cab was a van. The driver was very kind and explained that the yellow cabs do that all the time. He drove us to our hotel and almost made us forget about the rude drivers we first encountered. To those yellow cab drivers that refused us...that $5 ride earned the driver of the van a $15 tip, and we also used him to take us to the airport in Buffalo. BEWARE OF NIAGARA FALLS TAXI drivers. Customer service is not very high on their list! read more

Best cab driver ever! His name is Derrick. Super friendly and so helpful. He took us to the butterfly conservatory and also came back to pick us up by request and also drove us to the niagara falls Amtrak station on the US side by offering to combine a couple of our fares together saving us money in the end! He got a really great tip and appreciated everything he did for us! Totally recommended! read more

Be careful, just took a cab from Niagara falls to the airport IAG and the driver charged me $80 us dollars. He did not let me pay with my credit card either. Call and reported the taxi driver since this is almost double of what it should. I guess this is why Uber is winning. From now on I'm using Uber. read more

Beware of Niagara Falls Taxi. We needed a taxi to cross the Ontario border into NY to complete an errand. The Taxi driver said it was no problem to take us there, and I noticed a credit card machine mounted on his dash. When we reached our destination, the driver said he has no service for a credit card payment and can only accept cash. I explained that we were planning to use a CC and his reply was "I assumed you were paying cash". I asked why he would assume that when he has a CC machine visibly mounted on his dash. Since he would not accept a CC, I only had US cash for payment and he would not agree to any currency exchange rate. Rip off! read more

Not impressed that the driver charged $1.50 to pay by debit machine..not using them any more..

Called Niagara Falls Taxi this morning around 11:48, and spoke to a woman there saying I needed to order a taxi for my wife to go to her job interview. I asked for an idea the cost and she gave it to me, no sooner before I could state the time I needed the taxi there she simply hung up. The call did not drop she simply hung. Now, strange the fair was 72 dollars round trip, and if she gets the job, until we find a place near my wife's work we would be using taxi when needed which would be two or three times a week. Well babe! I hope you're the owner cause you just lost a huge return customer. If you are looking for a friendly helpful taxi, call Central Taxi, they dispatch was friendly helpful and above all not Niagara Falls Taxi! read more

I left my cell phone in one of their cabs. I called it and finally the next day someone answered it. They said they were a driver for the company and said they'd return it to the office so I could retrieve it. That never happened and I never got my phone back. Yes, the error was my fault, but if that person who answered really was a driver for them, the people here are not to be trusted. read more