Horrible customer services Drivers constantly don't show up for preplanned trips and make you late for appointments or work constantly due to their unreliability. Trying to reach out to them they just tell you to text them and you get nowhere or say there isn't much they can do and they apologize. Do not use them if they have somewhere you need to go, when you complain to much about their service they will just try and block you from their app read more

Fast, efficient, reliable service, especially for booking in advance (no mark-up on pricing for this either!!) Always have a good laugh or two with all drivers & can always expect for timely service with a smile :) read more

Warning if you have a service dog, do not use this service. Yesterday a driver left me stranded in Fort Erie with my service dog. Showed up and right out said "I'm not taking that dog". Offered to show my Dr's note, then claimed allergies. Company then after 2 hours of me tying to get them to send another driver was told to call another service. This goes against AODA law. This caused me to have a non-eplileptic seizure, due to my ptsd. Sadly this was not the first time. Two strikes your out. read more

I've had the unfortunate opportunity to use the company LOYAL Rideshare yesterday!! Before using there company I've heard everything from there driver's driving drunk to speeding to other minor issues..So my driver decided to just show up 22 minutes late and when I finally did get in his he refused to drive..He gave my friend his email to transfer the money..so my friend went inside to get his wallet to pay..the driver still wouldn't drive ..I told him over and over iam gonna late for work so he said he's not leaving until he gets confirmation so I went inside to get my friend and the driver drove off with my work bag in the car the company refused to drop my bag off at work instead for some messed up reason dropped it off at the police station in another city and refused to drop it off to my work..so now I gotta pay $25 new work shirt and $40 on a ride to go get it..that sums up a day dealing with the worse ride driver and company I ever delt with.. read more

Used to love the service as my step son goes to school in the next city over. However there was an incident of a driver watching adult content on a tablet when he was driving. When we called in they were unwilling to deal with the issue over the phone. read more

This is a terrible app. Used to love it. Multiple times I was stranded because I saved $10 for the trip but then at the time of ordering the map thought I was over the border and wouldn't give me a driver. Or the app itself just wouldn't sign in ...this happened 3 times- twice in the pouring rain and once making my daughter late for a friend's birthday. Them another time a driver tried to overcharge me, had to argue with her until I showed her the app (that she works for) and proved I was right. Now today today is by far the worst. I am taking them to small claims court now and just finished filing a complaint with the BB. Today the driver kindly 'helped me' with my stuff (when asked not to) by crushing $40 worth of groceries...All stuff for my 10 year old's birthday party. I had two rolling carts full of stuff. I told him they needed to stand up in the back seat and he ignored me, layed one down in his tiny trunk then shoved the second one UPSIDEDOWN on top of the other. I quickly told him again no it can't do that to which he ignored me so I had to drop everything I had quickly to take the cart out and fix everything. But...it was too late...when I got home I found everything in the bottom cart was crushed and destroyed. When I complained totrhe company, instead of mediating for the driver and between .the driver and I they quickly told the driver and he began texting me over and over and over. His first text was a very sarcastic, rude, attempt toto apologize yet not actually apologizing at all (if you know what I mean) the words Im sorry we're at the beginnkng...but not for the damage but for '(as he said) 'stupidly going above and beyond my job to help you.' Then the customer service couldn't understand why I was upset aboutathat and actually accuaed me of discrimination for being upset (not even rudely upset but upset because I felt degrated and ignored and btw- I am in a biracial relationship). They told me I was being unreasonable because I asked for a GENUINE apology then said I was wrong!!! Never before have I experienced treatment like that. Even after they read what the driver texted me!!! read more