In July I had a new rear hub installed on my bike. I rode until Oct 4 (a few times in the rain)…read more on Oct 5 I tore everything in my shoulder and couldn't ride. My bike sat in the garage until I was able to ride again in March. I pulled the bike out and the rear wheel wouldn't spin. I took it to the shop who did the work (C3 outside of Golden)- the tore it apart and found the hub seal had failed (their words). he tried to rebuild it but couldn't, it was totally corroded. He told me they'd send it to Shimano to warranty but that they doubted they would?! He said it would be at least a few weeks, and Shimano would blame the user for not maintaining it properly. I have had great service in the past at Pedal bike shop so took it to them - with the receipt from the purchase in july. They kept the bike and were doing the same thing as C3. They were denied but fought with Shimano on my behalf and they finally agreed to warranty the hub because the seal had indeed failed. They did the work and I got my bike back. A week after getting my bike, I got a call from the mechanic at C3 who told me - as expected - that Shimano denied the warranty claiming it was 'misuse'???! what.. 2 months? I can't ride my bike and get it wet? how did the water get in the hub? from abuse or misuse?? Replace in July and ridden just over 2 months? When I told him that I'd already gotten my bike back and it had been fully warranted by Shimao (because of the diligence of the Pedal staff), he went silent. He just said, "I'm glad you got your bike back". Why would I go anywhere but Pedal? Clearly, they strive to make things right for their customers - they don't just roll over and say they can't do anything. Pedal is the BEST!!! I had always been a Shimano guy - I couldn't be more disappointed in them and will be writing them a letter.

Every time I have used this bike show for service, there is a problem with my bike when I get it…read moreback. When I have tried to get help, the shop has acted like they're doing me a favor for fixing the problems they caused. The company tried to call me out for writing a bad review on another platform when I had yet another problem with the bike they sold me. They were condescending and told me I was wrong, my charger isn't a charger issue. They have never once offered an apology for any of the incidents they have caused. I purchased two bikes here but I will never visit again, particularly after being treated like dirt by their service lead They need service industry training for sales and support.

The staff is so patient and taught me so much! The…read moreemployees took their time finding me the perfect bike (down to the .5 inch) & then even customized the seat when I said I didn't love how it felt. Make sure you ask what the different tire sizes mean if you are confused. I would have bought the wrong bike type without their help. I was able to test ride it in the parking lot & loved knowing I was supporting a great cause.

This place is so amazing! I've been here 3 times to buy parts or get information and each time the…read morecustomer service i have received while shopping here is ON POINT! The employees are so friendly and welcoming and the prices are great! Shout out to Fred, one of the volunteers, who each time has made my shopping experience a great one!! KUDOS !!!

Ignore the negative reviews…read more Friendly knowledgeable guys that have worked at shop for many years. Exactly what you want, not a big box store employee that's been there 3 months trying to hit their quota. Some reviews call out being a trek dealer as a negative but most if not all small shops are registered with a large brand to survive. Trek is the Toyota of bikes, great value and dependable with a killer warranty.

The staff at this shop know their stuff and are incredibly helpful! Needed assistance getting my…read moremountain bike set up for a first time ride straight out of the box and they were incredibly kind to help me get it trail ready on short notice. Also have a great selection of bikes and accessories. 5 out of 5!

These guys are awesome. I've changed my mind 12 times on a couple builds I need help with. They are…read morepatient and take the time to explain everything to me. I've learned quite a bit. Also, their pricing is BY FAR the best in Denver. I've been a frequent flyer at quite a few Lakewood/Littleton bike shops and these guys are my favorite by a long shot.

As I walked in with my bike, I was prompted greeted and asked if I needed help. I told the service…read moremechanic my concerns and he was very prompt in not only answering my questions but put my bike on the service stand to inspect and make sure everything was working properly. After a few mins he gave my bike a clean bill of health and explained to me what he did and if I ever had and problems or questions just to stop on in and theyll take care of it. They also have a full assortment of tools, clothing, helmets, tires wheels, and pretty much everything else youd ever need if you are are a do it yourself kind of person. Great service all around.

In a state full of snobby bike shops, this place is a welcome reprieve. I have been here multiple…read moretimes for multiple types of bikes. Recently shifted from riding dirt jumpers to getting my first full suspension trail bike, and obviously theres a lot to know for full suspension, even more so since I bought used. These guys have been *nothing* but welcoming, explanatory, and honest. It's nice to feel like I don't need to be on guard for parts/services that pad their pockets but are unneeded. If I could leave 6 stars I would, and as far as I'm concerned there isn't a shop in the city that I would rather go to. Thanks guys!

Zach and his crew are the best...MTB, gravel or road. Its refreshing to meet bike enthusiasts who…read moreknow what they're talking about.

Just wanted to add an update. My 'old' Domane 600 which has become a pretty much full-time trainer…read morebike and only goes outside if my other bike is in the shop for maintenance or repair, had a rear derailleur cable shred. My choices, spend the time getting the cable, figuring out how to replace it, and having to deal with doing things I don't do on a regular basis, and have my trainer down for who knows how long in the middle of winter, or give my LBS a call. Called them and found out they were SUPER busy, and to get it in would likely be a few weeks. Now here is where having a GREAT relationship with the shop and staff comes into play. They know I ride daily, either outside or in, and when I talked to one of the mechanics, I told him what I had found, and the only thing I needed was the cable, which had been shredded because a few years ago we had to replace the original Ultegra shifter with a 105 because the new Ultegras were 12-speed, and those 105 shifters had a known issue with shredding cables. He asked if I could get the bike to him that afternoon, and since I had just gotten off of it, working out with a limited number of gears, I told him I could be right down. Got him the bike (along with something to restock the shop fridge), and had it back by the next afternoon. So: a) Mike's has always come through for me, and I can't sing their praises enough, b) make sure to keep a good relationship with your LBS staff. If they know you, know your name, and you stop by even occasionally to just say hi or help restock the fridge, it does pay benefits. Thanks Guys. Best service department around bar none. Mike and the rest of his team will help you not only figure out what might be going on with your bike (bottom bracket issues, rear hub needing maintenance, headset bearings worn out) and get them fixed. Just had my bike in for a major tune after having put over 35k miles on it and have to say it is riding like a new bike. That is what I look for. And the sales staff is the same, they help you, don't just sell you. Have bought 4 bikes there and when it is time for the next one I will definitely be down there test riding and checking out what is out there.

I brought my hybrid bike to have the tires switched out to a more gravel and trail friendly set. It…read morewas a busy Saturday, but I found the service to be very good. Ian helped make sure that I wasn't paying too much for tires and my bike was ready within about a week. I highly recommend this bike shop. I think they do a great job and it's right near my house!

I have my Jamis Quest serviced at Derby since 2021 & they never have failed me at this shop! Every…read moretime I pick it up, I simply wonder if I purchased a new bike as Derick's work is spectacular! Al's customer service is wonderful and their leadership is top notch! At Derby Center you know exactly why these guys do not leave their positions as they hire only the best! Thank you for never letting me down, gentlemen! Respectfully, Roberto

I have been looking for a bicycle for a while now; I've looked online, at used bikes, and visited…read morevarious stores but none ever seemed to jump out. I live just a few minutes from Derby and decided to stop in on a Saturday about an hour before closing time. The interior was much bigger than I expected, and the floor is packed with bikes, gear, clothing, and other types of equipment. I was greeted right when I walked in and explained that it's been a while since I've owned a bicycle, so there has been a lot of advancement that I've not really kept up on. I don't know much about the details of biking other than the basics, but Bill (at least that was the name on my receipt lol) was super nice and explained everything to me in a way that was easy to understand. After a little back and forth, I ended up purchasing a Specialized bike in a really pretty sage green color. Bill explained the warranties, their commitment to servicing their bicycles, and even let me know that they're always happy to help or answer questions that come up after you begin getting more acquainted with the bike. While bicycles have become a lot more expensive since the last time I owned one, I'm very happy with my purchase! I took it out that evening and it was a ton of fun. The seat is a bit uncomfortable, as many probably are, but I'm so happy to finally have a good bike that fits me. Definitely appreciated the help and I would recommend this place to anyone that might be in the market for a new bike!