I ordered Chinese delivery July21. Order was doubled and my credit card was charged 2x. I told driver only 1 order and he took the extra one back and I requested my Credit card refunded for the duplicate order. I keep getting told come back tomorrow, nothing try the next day, nothing, they said wait till Monday for the refund to process over weekend. I went in like they said STILL NOTHING!!!! Now I have to wait for them to call their Cc company to UNLOCK the refund! Idk how long that's going to take. This was a $35.00 order so not only is food greasy the place it run down and it's 5 days been waiting for my refund! I'll never order from there again! POOR CUSTOMER SERVICE! And $35.00 is a lot for a person to treat themselves on a fixed income read more

Meh. It seemed like it was decent when I first started ordering food from there, at a fair price. Lately, it's not so "nice" but also isn't terrible, though it gets expensive and there are much better options in the area. Beef and broccoli - edible, 3/5. Chicken soup and Lo Mein not so bad. Egg roll, acceptable. Grab some frozen food from Trader Joe's and save yourself money for better quality and flavor. read more

Always get my wonton soup from here and it's great and I like my boneless spareribs with the pork fried rice. The food is done. Great it's not greasy like other Chinese places are. read more

It's Chinese food- American Takeout style. They're not the kind of place you want to eat in at- heard the buffet is not so awesome (and who knows if there will be a buffet ever again after COVID?), and the driveway situation going out onto busy Rte 229 with no stop light is kind of a risk, but thankfully they offer delivery for pretty cheap- less than $1. The delivery option plus it being the best delivery option in town is what gives this place 4 stars over 3. I usually order online as the over-the-phone ordering is nightmarish at best. The staff is not very friendly over the phone, or when delivering, for that matter. But they get it done, and ordering online at least alleviates half the bad staff interactions. The pricing is not cheap, but is aligned with similar type restaurants in the area. They have coupons for free items, but only if you spend over 20 (before tax), 30, 40, or more. It's the kind of place where you think each item isn't all that expensive, but the bill adds up quick. My small family of 3 can never seem to spend less than $35.00 there. The menu is the same as like restaurants in the area. My partner really likes the boneless bbq spare ribs, and rightfully so- they are very well cooked, with nicely charred/blackened tips. They come out a dark red instead of candy apple red- which is what the undercooked sauce on the ribs look like. Their fried rice is also very good. Some have called it dry, but I like it that way. So, it works for me. I like the crisp green peas and onions in it. If they added egg, it would be even better. The Beef Teryiaki skewer sticks need some work. They were very gray in color, and the teriyaki flavor was too salty, almost like Kikkomans from the jar salty. Beef Teriyaki is generally one of my favorite items, but theirs was not special. The General Tso's was middle of the road. Acceptable, but I wouldn't write home about it. The egg rolls were great. I wish we ordered more than the one included with a platter we got. Overall, the food quality is middle of the road. Prices are middle of the road. Service is less than satisfactory, but since you can order online and get delivery, you can avoid much of the bad service AND get ok quality food delivered to your door, usually within 45 min (the norm for takeout places around here). If you really don't want to go out and pick up your Chinese Takeout, I totally recommend them for best delivered in Bristol. If you're planning to pick up, there are other better places, like SunFat in the Bristol Plaza Annex. read more

first time going there, the rice was a little soggy and the flavor wasnt great, but for fast Chinese is wasn't horrible

Got wonton soup. So so angry that they will serve u old and dry wontons! C'mon! Will not would not be back here again. I'm glad I didn't order anything else. read more

I've been ordering from New Nice for several years now and never had any issue. The food has always been good and the staff has always been friendly. I moved out of Bristol but will still go out of my way to come to New Nice as I know the food is good and I haven't been able to find anywhere comparable in my new town. I would recommend this place. I ordered recently and my Chinese mother approved of their food, which is high enough praise for me to come back! read more

I've been to Nice a total of probably 4 or 5 times. This Restaurant has proved to me to get worse and worse with each visit. I've now sworn off this place for several reasons. When you see the restaurant from the outside you see nothing special. Another Chinese restaurant. Walking in the restaurant looks somewhat dirty as if they don't have the best cleaning practices. Built of grime. Appearance just isn't on their list of priorities. Nor is their customer service. I placed my order with relative difficulty because the person at the counter did not speak any English. Come on. One requirement I have is that if you are living and running a business please, for everything that exists, try to speak English. The ordering/take out process was terrible. No customer service at all. Was very business like. No offering sauces or anything at all. Not even a smile. Whatever, if the food is good I can deal. The food was far from good. I ordered for two. I had the general tso's chicken. Boneless chicken fingers and crab rangoons. She ordered the beef and broccoli,steamed dumplings and boneless bbq spareribs. The ribs were decent if not a bit oily. Beef and broccoli was OK. My general tso's was terrible. Very strong on the vinegar and tasted like ketchup. Dumplings were ok. Rangoons were typical Chinese restaurant rangoon except again, oily. Chicken fingers were ok. The food being less than satisfying left me disappointed yet again with Nice. 2 hours later. I was sick as a dog. Never again will I go here. If you're starving and need food. 5 min up the road will get you to dunkin. read more

It is chinese food. It's a quick spot for food. Come in with a great attitude. Be treated with respect

Inconsistent overall in EXCEPT FOR their customer service - it is NEVER great & hinges on rude 100% of the time. Total hit or miss with the food. It is either the best Chinese food in Bristol or inedible due to dry rice or food floating in grease. Delivery can be uber fast or wicked slow. I also will add that their practice of adding a $1 charge because you pay with a credit card is not only dishonest but illegal in the State of Connecticut. The only reason I didn't give them 1 star is because they truly can be by far the best Chinese food in Bristol on a good night. read more

Was a bit disappointed in the egg rolls. They were a bit greasy and lacked much more then ground up pork that was tough. The Spring rolls were empty 'cept for some unidentifiable brown "stuff" inside. Now I know they buy them wholesale from somewhere so it's not all their fault. Husband had shrimp with cashews. Maybe found 10 half pieces of something that looked like cashews halves mixed in. There were tons of veggies sauteed in a brown sauce with a good number of good sized shrimp. The whole serving size was HUGE. We have been terribly disappointing in our other favorite Chinese restaurants in the Bristol area since covid began. I don't know if it's their suppliers or what is available for them to purchase but I think we will avoid the Chinese restaurants for the time being. Too bad for us because we do like the myriad of choices at their restaurants. Will try this place again in the far future. read more

The buffet is always cold and empty and when you ask if they will refill it the girl at the front said no

Food is very fresh and good. Finished and delivered in a timely fashion. Since living in Bristol this has been our go to Chinese spot. Very consistent with food and taste. read more

People of bristol do not order from new nice chineese, It's good food yes, but the people can hardly understand u if you call and apparently the online ordering is so botched that it messes up your order. I'm finicky about what I eat I know what I like. Same order every time. Yet they somehow get it wrong. Pork fried rice, shrimp lomain, eggroll, can of soda. Is apparently veggie fried rice, egg roll, white rice, shrimp chowmain. I really do not care for language barriers, so I order online. If it is so messed up that it messes your order, and I call to fix it and no result is found only to mess it up more. I'm sorry but yall need a new buisness. read more

I really enjoy their online ordering option which allows me to fully customize the foods to my taste. It also makes the ordering process so much quicker and easier. The only downside is occasionally malfunctions do occur on their website which leads to my order not getting processed so I do recommend calling them and making sure that your order actually went through. The food has always been great and the location is also very convenient for me. read more

Food was not thuroughly cooked. Took over an hour to get food delivered. Pork fried rice was just rice with very little vegetables or pork in it. General tsos was very bland. read more

Do not eat here, I came on short notice, after a workout, my bad decision, hard to understand these Asian staff's speaking. The worst Chinese food I have ever had. They messed up the simplest steamed selection on their menu read more

I Tried this place a few times and thought it would get better but I was wrong . The food is over cooked and dry the employees are rude and multiple times has got my order wrong and than they blame the customer. I wouldn't recommend this place to anyone . read more

I agree the place is shabby, but the food its at least decent, not great, but ok. Had general tso chicken combo, wonton soup, and crab ragoon. read more

I live in Bristol for seven year. I've eaten from many Chinese food. This is the best Chinese food. I order general tso chicken, boneless spare ribs, chicken wings, and egg roll. I didn't want to write this review but I just have to tell you it's great taste. read more

I am not a big fan of Chinese food to begin with but this place is especially awful! The restaurant is filthy, the staff have no personality it's like they are Chinese speaking only robots! The food is greasy and makes me question what I'm REALLY eating!! (Is that chicken or something else?) I have no plans of ever eating there again and anyone planning on trying it, save yourself the belly ache! read more

Food was DRY. Rice was loaded with grease . And they gave us burnt/overcooked Crab Rangoon . It's like they made the food without a single care of how it tastes . Will Not be ordering from this place again.. read more

Food is pretty good, but the personalities of the employees leaves a lot to be desired. Not a friendly feeling read more

Upon walking into this restaurant, the operative word is "dingy". There is a level of grime and general shabbiness that should have clued me into the gastronomic disaster I was about to commit. At the center of the restaurant is a "buffet" with pieces of fried chicken that have been sitting out for far too long. I ordered a vegetable dish (tackling their meat without health insurance is far too risky a venture) and got green veggies bombarded in brown oil. The first couple of bites were tasty and then I thought I was lapping from a mini-BP oil spill. Service was non-existent though transactional is probably the best description. To top it off, there is no free water and only bottle water is served. No Thanks. read more

I have never actually gone inside this restaurant, so I cannot speak to its cleanliness which other reviewers have had concerns about, but I always enjoy the food we get there, and its always prepared quickly. No complaints. read more

Been here a few times but this last experience will probably be my last, Place was cold with raw meat sitting on the counter while I waited for my order of Szeshwaun beef, I've had this before and it was OK, but this time it was basically sauteed onions with a few shreads of beef? Hopefully not the stuff sitting at room temp. on the counter??? Not kidding when I say it was un-edible. There are many other chinese restaurants in town that could not do worse read more

The food was good, however when I called for a delivery the staff was very rude on the phone, and I honestly didn't even wanna order from there after that. Probably won't go back because of how rude they were. read more