The practice's response has gone from what felt like professional gaslighting to just plain…read moreimmaturity. And on top of the dentist's own actions, the behavior of their staff is honestly mind boggling. Their dental hygienist, Rachel Nicole, left a laughing reaction on my Facebook review discussing concerns about falsified medical records, missing allergy documentation, and serious patient safety issues. What makes this even harder to understand is that she presents herself publicly as someone whose role is "prevention and education," yet she has also made posts that come across as blaming and shaming patients for their struggles. Referring to people's oral health issues as simply "neglect" and suggesting they need to "break generational neglect and trauma" ignores the many real reasons people may struggle with their health, including circumstances outside of their control. To then respond to a patient raising serious concerns with a laughing reaction is incredibly hard to reconcile with the compassion and professionalism expected from a healthcare provider. When a dental practice suddenly receives a wave of five star reviews, disables Facebook reviews, and has staff publicly dismissing patient concerns, it says a lot about the culture of that office. The fish rots from the head down. They can turn off reviews and leave petty emojis, but they cannot erase a permanent public record.

Hands down THE best! Dr. Bannon and his team go the extra mile...always. Trust, honesty and care.read more

If you're looking for top of the line and state of the art imaging technology, this is definitely…read morethe place to go. I was very impressed by all of the new machinery that they used to get extensive images and x-rays. They were able to create 3D models that showed high-level details of my mouth within minutes. All the staff was courteous and professional. The facility was also very clean. Otherwise my visit felt transactional and impersonal which I personally do not expect from my dentist. The recommendations that I received for my dental care plan was the most expensive and inconvenient procedure with no other options being considered. Then I was dismissed to the scheduler who tried to schedule everything in the next few days. She wasn't overly pushy and I was able to politely decline but I was disappointed. In contrast, when I went to another dentist for a second opinion, I was given more reasonable and flexibility options that address my dental care needs based on priority and most cost-effective use of my insurance over time. Two different schools of thought. I understand them both very well but as a patient, I prefer having my suggested care plan provide me with incremental, customized options rather than just the most expensive one size fits most plan. I hope this helps everyone.

I was very excited to have a dentist that could accommodate our family's schedule with appointments…read moreon weekends and after 5, but the service was not what we expected. After my husband posted a bad Google review (they constantly changed his appointments), I received a text message stating that they canceled my children's future appointments and our account due to the review. I didn't post a review, but now I will. My first visit I went into an extreme panic attack where my body froze up and required me to have laughing gas. This has never happened to me before and I did not blame the dentist, but when I went back 6 months later, I was told that the dentist did my filling wrong so they had to redo it. They covered all the costs which I was happy about, but it was still traumatic. This was a childhood filling they replaced that I never had issues with, but I trusted their expert opinion and let them do it. I ended up with mouth pain and bite issues that I had to go back for. My second incident happened a few weeks ago when I was diagnosed with sleep apnea. I was exploring all my options and my primary care doctor suggested I speak to my dentist regarding a dental device. I called, the office confirmed they do this type of thing, so I scheduled my appointment for after work. It was their latest appointment, so I took my toddler in their PJs expecting the appointment to be short. We waited in the lobby for 45 minutes with my son starting to lose his mind before we were called into the office only to be told they don't do dental devices. They referred me somewhere else. Such a huge waste of time. I'm a pretty patient person and understand mistakes happen, but having this company automatically remove our account and inform me over text without any sort of real communication was the last straw.

Front staff never bothers to actually answer phone. Always lets it go to voicemail…read more Have desirable hours, but you can't use if nobody answers!

I've been here several times now and everyone has always been so nice and friendly. I've never run…read moreinto any trouble having to schedule/reschedule my appointments. There's little to no wait time once you arrive and they inform you of what they'll be doing. I came from another dental place nearby where I was really unhappy on their service. I highly recommend this to anyone looking for a new place.

Comfort Dental South takes great care of my triplets. They have high anxiety and everyone is so…read moreunderstanding and works with my children to have a successful visit. All of the workers are wonderful and Emoni was especially helpful with my daughter.

I've been coming for years and though I never have any changes to insurances or medical history I…read morehave to fill out basically what feels like a new patient form every time even if 3-6months have passed (or two weeks) The receptionist I saw today (cause they are always changing) is so soft spoken I had to ask her to repeat nearly everything she said multiple times (3+) I had an appt at 3:30, and it's 45 minutes past my appointment time and I'm told it's going to be another 10 minutes (hopefully) for a room to be available. Last time I was seen I had my braces still on and needed a cleaning and they had given away my appointment because they sent a text message to the wrong number and so I never confirmed my appt. They were able to squeeze me in for my cleaning and missed literally everything spot but managed to nick my gums pretty good. I understand braces can be weird to clean around but they took 5 minutes, called it a day and sent me on my way. This is probably the last time I will be seeing this office in particular and I will be finding a different comfort dental or another clinic/practice that values the patients time.

I had not been to a dentist office in over three years. Time just got away from me and the further…read moreand further I got away from my last appointment, the more nervous I grew for a dental visit. I still took pretty good care of my teeth by brushing daily and flossing periodically, but I knew scheduling a visit was long overdue. I finally buckled down and scheduled an appointment at Constitution Dental Group because the facility was close to home and brand new, so I assumed they had new & clean equipment, and let me tell you - I could NOT be happier I did! All staff members I spoke to were extremely pleasant. The dental assistant I had, Sam, was super friendly and professional, and Dr. Gardner did a great job cleaning up my teeth. Most importantly, they never once made me feel ashamed or embarrassed for not having been to a dentist in years! They cleaned up my teeth and I was on my way. I chose to get the fluoride treatment since it had been so long since my last dental visit, but it was not pushed or forced on me to make the purchase. Very, very happy with my experience there & looking forward to my next appointment in 6 months! :)

Got a bill for 85.00 yesterday, just got a phone call saying I owe them 85.00 ... WTF, dont I get a…read moreweek to pay it ? ... very unprofessional ... the service itself was good though ...

The staff and dentist here are all wonderful and kind…read more I first came in for a routine cleaning in September, but I've had awful pain in one of my molars for three years. So bad I haven't been able to chew with my left side since Nov 2019. They did the cold test, referred me for root canal, then I came back for the few visits to get a crown on. The pain is completely gone and for the first time tonight in three years I was able to chew with both sides of my mouth and no pain. Thank you for fixing me!!

I had a great time chatting with Dash; he made the dental visit an absolute pleasure.read more

I've been coming here for 10 years. Since before they were Alliance Family Dentistry. I would say…read morethat Alliance Family Dentistry is even better than my prior dentist at this office. Over the years, I have met at least three of the dentists and several hygienists, ALL I've met have been excellent. They are kind friendly people, and they do not use high pressure sales tactics trying to get you to do work you don't need. I don't believe I've ever had a delayed appointment and I've never had a negative experience. Recently, I learned that they are not going to carry my current insurance in the future, but instead of dropping me, they gave me a nine month heads up AND they are continuing the existing coverage for the balance of the year. I looked into going to another dentist once I learned of the insurance change and that experience was a nightmare. I was reminded that not all dentist offices are as well run! They also offer their own insurance plan outside of Delta dental, if needed. Better to stick with an excellent, well run office than switch to an office that has horrific customer service.

Traumatic experience after 20 years of loyalty. Severe drop in standards and patient safety.I am…read moresharing my recent experience to alert both the management and potential patients about a highly distressing appointment I had at Alliance Family Dentistry. Having been a loyal patient here for over 20 years, I was deeply shocked by the complete drop in clinical and administrative standards.Administrative Failure & No Informed ConsentTypically, this office calls me in advance if my regular hygienist is unavailable. However, for this appointment, no one contacted me to give me notice, nor did anyone ask if I was willing to see a newly graduated hygienist named Sam. I was completely blindsided. My husband had a cleaning at the exact same time with his regular hygienist and ended up waiting over an hour for me due to how poorly managed my session was.Unsafe and Deficient Clinical CareThe entire appointment felt less like an established, professional dental office and more like being a practice patient at a dental school.X-Ray Pain: At the beginning of my session, Sam inserted the X-ray device incorrectly into my mouth, causing acute physical pain. He repeatedly told me to "bite down hard" despite my verbalized discomfort. Over two decades here, X-rays have always been quick and painless.Choking Hazard: The patient chair was positioned at such an extreme downward incline that it was physically impossible for me to swallow comfortably. A loud, large, square device was forcefully inserted into my mouth, straining my jaw and creating a choking hazard. The water suction was completely mismanaged, causing fluid to pool rapidly in my throat. I explicitly instructed the hygienist to stop using the device, and I had to spit a mouthful of water onto my bib just to restore my ability to breathe.Incomplete Cleaning: The technical quality of the cleaning was completely unacceptable. My teeth were not properly cleaned, and during flossing, the hygienist completely missed the majority of my back teeth on both sides. I developed a severe tension headache on both sides of my head following the appointment from the prolonged physical strain.Negligent Dental ExamWhen the new dentist, Dr. Loren Sites, came in to examine me, he completely failed to review, display, or discuss my new X-rays with me. This was despite my explicit request regarding a specific cavity that Dr. Jeffrey Howard has been long-term monitoring. My past charts were ignored, and it strongly indicates the images may have been diagnostic failures due to the hygienist's poor placement, yet the practice still billed for them.Zero AccountabilityTo resolve this issue privately, I contacted the office manager directly. The assistant assured me that she would call me back to address the situation, but it has now been a full week with absolutely no response. They only attempted to call me back after I filed a formal quality-of-care grievance with my insurance company to dispute the charges for unsatisfactory service.I truly did not want to find a new dentist after two decades of loyalty, but because Alliance Family Dentistry no longer cares about its long-term customers or basic patient safety, I am taking my business elsewhere. I am also escalating this matter directly to the state regulatory board. Avoid this practice.

Dr. Suter is the best out there!…read more I had gone to several orthodontic locations here in the Springs, and Suter Orthodontics was the place that stood out above all the others. I feel comfortable every time I walk in, as I'm greeted by the lovely Mrs.Elena. The other orthos were either pricier for braces/Invisalign and even said I'd have to get teeth taken out. Ridiculous right! But I'm so glad I went with my gut feeling and began my braces journey with Dr. Suter and his team! I definitely recommend

Dr. Suter retired and the office failed to disclose the information when I booked my appointment…read morewith a deposit for treatment. Although the office staff was nice, the new provider assigned to the office seemed hesitant to confidently give both my daughters a plan with a timeline. One treatment plan ranged in pulling teeth and jaw surgery with a 3 year treatment plan. Again uncertain of any information. After reaching out within 2 weeks of our consultation we were being charged for recording fees when my daughter did not receive braces. Although the staff was very nice, the hesitancy of the provider left me feeling unsettled. I was supposed to receive a reimbursement and no one has responded or given information after being transparent about why we are transferring our services. Get a second opinion, avoid signing anything and do not pay anything.

I worked for Dr. Musolf for a total of four years before leaving for an extended maternity leave…read moreand ultimately to pursue dental hygiene school. I would not even know where to begin to describe what an amazing experience it was to work for her. Not only does she provide her patients care that goes above and beyond the standard, she empowers her staff to grow, learn and ultimately continue to advance in their dental careers. There are a ton of offices where an assistant gets stuck "sucking spit, passing instruments and cleaning rooms". Not here!!! You are taught and mentored right along her side as she continually pursues further education and shares her vast knowledge with those who want to learn!! Her compassion and generosity for her staff and patients is unmatched. You will be hard pressed to find a better dentist or employer.

Melissa Musolf is just the best all around. All of our family goes to her for our dental needs…read more She always has friendly and warm staff and a welcoming office. Dr. Musolf keeps my smile perfect ! Thank you for all these years and years to come ! ~ Scott Family ~