I was looking for a storage unit and the first one I went to check out was too expensive and just…read moreout in the open where anyone could help themselves too. The second one I checked out was also too expensive and the man seemed too eager to get me in there. But with the third. Freedom Self Storage, where as I was the eager one to sign up with them. The lady I spoke too, Andrea, was beyond nice. I was stoked to see our home goods were going to be in a safe place. A few reasons why I picked this one is it's right out the back gate of Hurlburt Field, it's gated, you need a code to open it, they have a waived fee rental truck you could use, and the price was a steal. They also offer boxes, tape, etc. for purchase. I highly recommend going here if you're in the area. Again Andrea, Sweetest girl to have helped me in such a short notice. Thank you Freedom Storage.

This is NOT Freedom Self Storage anymore. I despise that this listing even exists anymore, for a…read moreonce great company. This location has been purchased by Betta Stor-it. FSS was great. Very responsive, flexible and helpful. This new company is TERRIBLE. Payment plans are a pain. Almost worse then trying to get ahold of a person to talk to. I have never a payment over the years, but they act like im a hobo looking for a shed to crash in. I am actively looking for a new facility to store my items. Look elsewhere.

Awesome! Changed units recently and had questions about insurance requirements David assited me at…read morethe Niceville location and was very helpful in resolving my issue! Thank you David!

Great staff and very nice facility. A lot of nice features that fit your storage needs.read more

This place have the worst costumer service, really bad Service, Tonya Harris have a really bad…read moreattitude , please don't waste your time and money in this place, she don't deserve to have uhaul authorized Dealer, because she is unprofessional, please read reviews, before rent a truck in this location!!!! Be a we're!!!

If I could give 0 stars I would! There are 3 other places to rent Uhaul's from right around this…read morelocation. (One being less than a mile!) Rude and VERY unprofessional. I own a business and if I had an employee working for me with this ladies attitude- she'd be OUT THE DOOR. Don't waste your time dealing with these people! I sincerely wished I'd read this other one star review before I books with them.

Owner stated, "poor planning" to me when I called her to advise I couldn't find the email I assumed…read moreshe had sent me (she had never sent it) to advise of my unit number and gate code! I had simply called to say I couldn't find the email and we were at the gate with our furniture and needed the info. She was at least "kind" enough (if you need to call doing your job an act of kindness) to call her son to get the info from him and then call me back, but when she did call back, I voiced how incredibly rude her "poor planning" comment was and we no longer wished to do business with her. She launched into a tirade about how she had a wait list, would have no trouble finding a new renter, and how she wishes me luck in finding storage somewhere else since everyone is full. I actually had to interrupt her rant to ask for a refund. I wasn't interested in the least bit about her replacement business, nor did I need her "luck" wishes since we already had other storage lined up. She did provide a refund, but the extreme nature of her reactions to a simple request for our unit number and gate code and then to our request to cancel our business, left such a bad taste that I felt compelled to tell others of my experience. Fellow veterans and/or military members, take your business elsewhere!