DPM is fantastic. The entire team really cares about their clients , property owners and tenants…read morealike, and the properties under their management. Very responsive, knowledgeable and reliable.

**Renters & Property owners BEWARE** If I could leave…read morenegative stars, I would. We began renting our home in February of 2020. Initially, we were pleased with the property management. However, that quickly changed. There is not an emergency line for after hours or weekends. God forbid your air/heat go out or there's a water leak. You can't have anyone service the HVAC because you're a tenant. So, you just suffer through whatever weather element you're enduring. Our hot water went out one day. You have to fill out a maintenance request and give three available days/times. Again, when it's urgent, there isn't emergent services provided to have your issues addressed. I was unable to shower comfortably, wash my clothes, do dishes, etc. I called to see if this service request could be complete within a timely manner. I ended up speaking with Derek, the owner. I am obviously frustrated they aren't adequately attended to the home's needs but I am not using profanity or becoming ugly. Derek proceeded to tell me "do not back talk me!" Surely I misunderstood him, so I asked what had he just said to me and he confirmed, "do not back talk me." I was in absolute shock this was the owner of a property management company speaking to a tenant as he had. Eventually, their "vendor" came by and sure enough, the water heater needed to be replaced. Their vendors are whomever they can scrounge up that day to do some work. However, Aleksander was always helpful and polite. This passed summer, we noticed the HVAC was struggling to recover. The house is 16 years old with an original unit. Getting someone to come take a look was an absolute nightmare. We filled out the maintenance request. A vendor reached out to us and stated he would be by at a certain time. He text us later to say he was sick but would let us know if he needed to reschedule. We never heard back so, as one would assume, we awaited our appt time. Nobody showed. I contacted the vendor and he showed me the screenshots where he let Derek know he wouldn't be completing the job due to illness. Derek didn't even had the common decency to contact us. My husband reached out to Derek and we were told they would come by "when we see fit." Derek also threatened to terminate our lease with an eviction notice, which would be illegal LOL, which he now denies. That was the icing on the cake for me. I found the information for the property owner's and contacted them directly. Within an hour, Eddie sent an email 9pm at night to see if someone could come by the next morning. Eddie and a vendor came by to check the HVAC, a water leak and fix a toilet. We had been told prior, by Aleksander, he placed more freon in the unit to get us by but it needed to be replaced and he would speak with the boss. Eddie acted like this was news to him and offered no reassurance except, "well, when it finally dies we will replace it." We have been out since 9/1/2022 and I waited to write this review to ensure we would get our deposit back and also, to make sure it would cash. We spent $750 to have the carpets professionally cleaned, along with the house and a room painted just to ensure they wouldn't attempt to be vindictive. Derek puts on a flashy front for his website but behind closed doors, there is not a professional bone in his body. He is laughable in the surrounding realty world. His ego far exceeds him and for the life of me, I cannot fathom why. Listening to Derek pitch a fit like a spoiled frat boy is comparable to nails on a chalk board. Eddie is guilty by association. I will say, he is the more tolerable and quant of the two. Tiffany in the office is an absolute upgrade, to the nasty woman they had prior. I am so thankful we were building a home and this lease was temporary but I feel for the people on here that solely relied on them for housing, just for empty promises and ruined rental histories. I filed a formal complaint with the BBB and to no surprise, Derek lied in his response. These are just a FEW examples of this wretched management company. My dog could run a better business. Don't. Do. It.

I'm a homeowner in Harbour Pl Wilmington, NC 28401. I've had lots of issues where my online check…read moresaid the 8th of the month, yet Douglas said they rec'd the payment late. Go figure how that happens? John Stutts is a good man for the job. He informed me of the #s for each of my 3 condos and worked with me well. I have had difficulties with HOAs and our board since 1974, but John was not one of the issues. DVT Lewisville, NC

Run if you can. Too bad you can't give zero stars. The ABSOLUTE worst management company. They…read moremanage so many communities that they couldnt care less about any of them. They are unresponsive and unhelpful. Unlike any other HOA I have ever been a part of, you have to pay $50-$100 for every single request you submit. There is only one "manager" you can escalate anything to per community and that "manager" is always in meetings. That "manager" is also the one single person that has communication with the board, so good luck getting anything through. If your request gets denied for some reason, you guessed it- you get to pay again to submit your updated request!! I am counting down the days until the HOA converts from this horrific company to the homeowners.

LeKisha and her team managed my out of state property from 2018 and helped me with its sale in…read more2022. I've had a good experience - the team keeps me informed of everything that is going on, including new tenant screening, repairs and walkthroughs, and why rent is delayed. The team is very responsive to tenant needs and helps take care of repairs at a reasonable cost. They upload everything to the Appfolio portal so I have access to all of my documents. I would definitely recommend Metric Realty if you're an out of state investor looking for someone to do all up property management.

I have had the pleasure of working with Le'Kisha and her team for almost a year on the property…read moremanagement side of things. I started with one investment property and Le'Kisha helped me purchase a second one. Everyone on the Metric Realty team is very professional, responsive, and highly skilled. I have not had any issues. They find high quality tenants and keep the properties very well maintained. She helped me complete an extensive renovation of one property, while I was several states away, and it came in under budget AND ahead of schedule. As an out of state investor, having a team like this is essential. Cant recommend highly enough!

I tried calling Hawthorne Management on Friday between 1:00-2:00 PM, but no one answered despite…read moretheir automated system stating office hours are 8:30 AM-5:00 PM. The dial-by-name directory (option 8) does not work and simply loops back to the main message. Overall, the phone system is frustrating and unreliable, and it seems the office may be closing early on Fridays without notice.

HMC, specifically Eric Neely, has been by far the worst HOA management company I've had to deal…read morewith. In fact, I've never had to complain about one before HMC! Multiple residents of the neighborhood have reached out to Eric Neely for help with various questions and issues in the neighborhood without resolution, and some even without responses! There have been very reasonable complaints about the poor, unsanitary conditions of our common areas and amenities that Eric is responsible for having ownership of oversight of maintenance on, but does not. As paying homeowners, we expect a professional, SANITARY standard and that is not what he's providing. I have reached out to him for weeks now on the disgusting state of our pool, tennis courts, and area around the pools. Our kiddie pool FOR BABIES AND CHILDREN to use is actually brown... stained from who knows what, growing algae and whatever else in there, with piles of sand. I've attached photos of the kiddie pool, the algae growing in the unkempt, cloudy community pool, the wasp nests in the umbrellas around the pool, the scum on top of all the tables, the black scum that covers the tennis courts along with the growing weeds. These are all issues I've attempted to get actionable resolutions from Eric on and have had no help. I've literally gotten a response from Eric of "The pool company comes every day to the pool and sends a report." and "Landscapers will treat the tennis court for weeds. Other things are taken care of as needed in the communit." And guess what? Nothing was taken care of. So, upon my further response stating that the pool is very clearly not properly cared for every day and asking what the company is that's supposed to be maintaining the pool... I was met with the professional response of "If you have questions, they are at the pool area and can address any questions that you may have. They are not in the community 24/7." That's an exact, quoted response... Eric's actual, "professional" response that he deems acceptable. Telling me to sit at the pool all day and wait for someone to come by. This is completely unacceptable and terrible service from a company that expects us community members to pay them for. I have reached out to try to get ahold of anyone else at HMC to speak with someone other than Eric in order to get reasonable responses with actual resolutions. I've tried emailing their admin email from the website am met with "Your email has been received and has been forwarded to the appropriate department for review." from Aegean Estonilo. And guess what? I was forwarded back to Eric. There also doesn't seem to be a number for HMC that you can reach anyone at. It has now been coming up on two weeks since I've last heard from Eric, and over a week since Aegean. Now, as the next step in attempting to get help, here I am leaving reviews and it's an absolute shame. If this is the quality of care you'd like to receive from the HOA management company that you pay and if these are the conditions you're looking for in your community "amenities" then HMC is the company for you, Eric Neely the community manager for you.

My husband and I rented a home in SC from CLT Prime Properties for almost a year and a half and had…read morea very good experience. CLT Prime Properties negotiated a few items in the lease for me with the owner. I was having difficulty finding an owner or property management co that was willing to accommodate me - this is the benefit of working with a local company rather than some of those large corporations that own rental homes and are inflexible. Shannon and Wendy are reachable and responsive. We had some issues with an appliance and with the heating system in our rental - Shannon was on top of getting repair/service companies sent out and getting the issues fixed promptly, even at the beginning of covid. The property we rented was nice but wasn't the cleanest on move in. We got it in much better shape before we moved out and Shannon refunded our entire deposit . I did not expect that would happen based on prior rental experiences with property management companies. I was pleasantly surprised with our entire rental experience. After we moved out, Shannon picked up Amazon packages that I mistakenly had shipped to the rental, and he shipped them to me out of state. He also contacted us a few times when the owners' packages/mail were delivered to the rental to help the owners. Wendy sent me a very empathetic note about a personal situation I was experiencing because she had been through it herself. These folks are kind and honest, and the people they have working for them seem to be of the same character. As a renter, I highly recommend CLT Prime Properties.

Well, I've been living in the Steele Creek area going over a year now have no complaints. When I…read moreneeded repairs done they -Tammaria was on it immediately! George the property manager is very courteous when I need advice. To me, personally speaking the team is great! I live in a semi gated Townhouse dwelling and it's safe here, the neighbors so friendly no crime to my knowledge and no drama. Even though I'm renting, I told George I would like to be the first perspective buyer if it go on the market. He obliged and said will let me know. Hopefull I will be a longstanding tenant. I treat this propery like it is my own with respect. I retired from New York and lived in Charlotte going on two years. Grew up in a house and this one here feels so close to home!

I have been working with Jasmine to secure a rental home while we renovate our home. She has been…read morefantastic. Her professionalism and her rapid response time is to be commended. She walked me through the rental Process and made securing this rental so much better. She is extremely knowledgeable and helpful. I so appreciate her and her assistance. She has alleviated the anxiety of the process.

I gave them my good property to manage and the screwed it up and didn't follow up with a tenant,…read moreunpaid rents, leaving a mess in the house, squatters. .....No body from the property management even visits the property. AVOID THIS PROPERTY MANAGEMENT company

It wasn't the poor paint job, the scratched floors, the lost lock, or the fact that Touchpoint told…read moreme I had to replace a 2 year old, perfectly working fridge (for which I, the homeowner, had to call my insurance, schedule a technician to check the fridge, drive to the property for the assessment for the certified technician to tell me everything was in working order...). No, the last straw as to why I'm writing this review is because after all of the above and trying to cancel my service agreement (after I found a tenant in a day with my own photos/listing), it's taken this company TWO WEEKS to actually cancel my agreement and get my keys back to me. Not only did they not return my keys promptly, they were not able to mail the keys to my new address so they left the keys at the rental property AND charged me $50 for a key return service. On top of that, I was charged $50 for tax prep services (of which they've made no income off me because they never even listed my property since it took them over a month to perform the bad paint job, scratch my floors and attempt to replace my working fridge). Oh yeah, and I was charged $169 for a fridge repair guy to tell them my fridge was quickly losing coolant... which again my own technician showed me the coolant was not leaking and fridge was in working order. I am waiting to hear from the owner but perhaps posting my complaints here is the only way he will respond and refund for the asinine and invalid expenses.

Our HOA (Bellastead) in Charlotte with AMS (Association Management Solutions, Inc.) is the absolute…read moreworst. They are currently asking us to vote for the lawn maintenance to stay or go... Needless to say, I have reached out to both Orlando Ponce (HOA Community Manager with AMS) as well as Laura Kephart (Regional Manager with AMS & William Douglas Management). If they get enough votes to eliminate the lawn maintenance, they will reduce the cost by $35 per homeowner per month, BUT we pay over $50 per homeowner per month! I have asked for the updated Budget and have asked why there is a discrepancy, and they refuse to answer as they want to keep the extra funds for their pocket. This is a worthless HOA, along with the board members that need to be dismantled immediately! In North Carolina, HOAs are required to post their budgets to the members' notice board at least once a year. This requirement is part of the state's Planned Community Act, which mandates that HOAs provide detailed financial information to their members. The budgets must be posted in a manner that is reasonably accessible to all members of the association. This ensures transparency and allows members to review the financial details of the HOA's operations. They still deny me access to this budget.

This management company is the worst I've ever been forced to use. They are not concerned with…read moreresidents, have extremely poor communication, and the "service" they provide is most certainly in service of the owner of this company only. Additionally, customer service is nasty and argumentative from the moment they pick up the phone, if they pick up. I've asked for confirmation of the office address (earlier on) so that I could meet with my representative to gain a better idea of the system. No one would provide the address. I've been told to email the manager to request certain charges be waived, only to have my email ignored (I'm sure that was just a way to get me off the phone). It's unacceptable. This is my third year with this company and it doesn't get better. This company is a poor excuse for a business.