The service of this company is unacceptable. Landscaping is well overdue, and calls are unanswered and unreturned. Terrible company. read more

Hawthorne Management Company - This is the front of my community. You would not think that dues paying homeowners live here. Calls are unanswered. They are horrible. - Property Management Near Me - Charlotte, North Carolina

Hawthorne Management is a horrible HOA management Co. I had my dues check stolen from their custody and they want even return a call to discuss. I have left 50 messages, countless emails, and even contacted their emergency services number. Two months later still no answer at their office and no return call. They lost their N.C..Real Estate Licenses in 1999 for non-payment. They are not governed by any State Agency but handle the collection of Millions of dollars of HOA dues and allow no recourse for the people they abuse. Be aware ! It's criminal. read more

I tried calling Hawthorne Management on Friday between 1:00-2:00 PM, but no one answered despite their automated system stating office hours are 8:30 AM-5:00 PM. The dial-by-name directory (option 8) does not work and simply loops back to the main message. Overall, the phone system is frustrating and unreliable, and it seems the office may be closing early on Fridays without notice. read more

HMC, specifically Eric Neely, has been by far the worst HOA management company I've had to deal with. In fact, I've never had to complain about one before HMC! Multiple residents of the neighborhood have reached out to Eric Neely for help with various questions and issues in the neighborhood without resolution, and some even without responses! There have been very reasonable complaints about the poor, unsanitary conditions of our common areas and amenities that Eric is responsible for having ownership of oversight of maintenance on, but does not. As paying homeowners, we expect a professional, SANITARY standard and that is not what he's providing. I have reached out to him for weeks now on the disgusting state of our pool, tennis courts, and area around the pools. Our kiddie pool FOR BABIES AND CHILDREN to use is actually brown... stained from who knows what, growing algae and whatever else in there, with piles of sand. I've attached photos of the kiddie pool, the algae growing in the unkempt, cloudy community pool, the wasp nests in the umbrellas around the pool, the scum on top of all the tables, the black scum that covers the tennis courts along with the growing weeds. These are all issues I've attempted to get actionable resolutions from Eric on and have had no help. I've literally gotten a response from Eric of "The pool company comes every day to the pool and sends a report." and "Landscapers will treat the tennis court for weeds. Other things are taken care of as needed in the communit." And guess what? Nothing was taken care of. So, upon my further response stating that the pool is very clearly not properly cared for every day and asking what the company is that's supposed to be maintaining the pool... I was met with the professional response of "If you have questions, they are at the pool area and can address any questions that you may have. They are not in the community 24/7." That's an exact, quoted response... Eric's actual, "professional" response that he deems acceptable. Telling me to sit at the pool all day and wait for someone to come by. This is completely unacceptable and terrible service from a company that expects us community members to pay them for. I have reached out to try to get ahold of anyone else at HMC to speak with someone other than Eric in order to get reasonable responses with actual resolutions. I've tried emailing their admin email from the website am met with "Your email has been received and has been forwarded to the appropriate department for review." from Aegean Estonilo. And guess what? I was forwarded back to Eric. There also doesn't seem to be a number for HMC that you can reach anyone at. It has now been coming up on two weeks since I've last heard from Eric, and over a week since Aegean. Now, as the next step in attempting to get help, here I am leaving reviews and it's an absolute shame. If this is the quality of care you'd like to receive from the HOA management company that you pay and if these are the conditions you're looking for in your community "amenities" then HMC is the company for you, Eric Neely the community manager for you. read more

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As a Realtor®), I'm incredibly impressed with the responsiveness and professionalism of the HOA team. I reached out with a request for several documents (CC&Rs, Bylaws, etc.), and Ina replied within minutes and provided everything I needed--no hassle at all. It made the process smooth and stress-free, especially for a client who needed extra support. Excellent service--thank you. read more

Hawthorne doesn't answer emails and ignores residents complaints. The HOA increases every year and we get less and less.

I had a problem with my HOA they charge me late fees. I called the young lady. Her name is Jayne when she first called me back. She said she was gonna take care of it and she will call me back in three days and she did I really appreciate that. read more

This is like a "ghost" company. Good luck reaching anyone because no one answers their phones. If you're lucky, they may answer your email. If you go to the receptionist choice by automated phone answering, it puts you on hold for a long time then automatically goes to a busy signal. I do not know if there's anyone physically at this location or I would drive there to get service. I've had HOA Management companies in other states and this by far is the worst. read more

Hawthorne is horrible. They are powerhungry and unreasonable. They/Shawn send people out to literally zoom in on your property between cars and bushes to send you violation of things they can not even see. I received a notice because they "assumed" what an object was, yet common areas we pay to have taken care of look like crap. many neighbors have the same issues of them creeping around homes to get random angles of possibly violations that no one can even see. Horrible management and horrible interactions read more

I've had to call for assistance a few times over the year, and always have great customer service. they are quick to answer your questions, and solve the ask. read more

ANOTHER Hawthorne management negative review. I set up a payment plan for my homeowner dues and the company did not draft on the agreed upon date...a much later date. It messed up my records. I have called and emailed for multiple days and they will not address. They refuse to acknowledge my concerns and at least review further. Not to mention this neighborhood has trash everywhere when you ride around, multiple cars parked on the roads and is a fire hazard, they are non-responsive to the many complaints about their responsibilities. PART 2 This Media person from Hawthorne that replied (posing that they wanted to help) on my Google review was so careless and unprofessional, as they did not do any due diligence regarding this case. The community manager, had asked me to submit proof of their errors and was initially kind (after months of emails...seriously). I did right away. NO RESPONSE. Meanwhile, when this media person saw my review, they jumped in, "eyes closed" and wasted more.......time. The community manager refuses to reply to the email that she ASKED me to send her now going on another month after the original MONTHS. The place is a joke and as hard working homeowners, we don't deserve this lack of attention to our issues. ***Moral...write reviews on sorry companies. At least we can make sure others know and can make decisions on where to spend their dollars.*** read more

You need to teach your employee Rachel Gold in Millbridge not hit homeowners consecutively for a handful of tiny weeds, hours after 4-5 days on constant rains. Get her in check or we will not stop with the negative reviews! read more

I purchased my home in Belle Vista 9 Years ago. Chris Miller with Hawthorne Management has been our Property Manager all through this time. Chris does a good job of juggling multiple things at one time. He consistently responds to my calls and emails. Once in a while one will slip through the cracks. But these things do happen. The thing that impresses me most is Chris's unbelievable memory! He can recall things and situations from years back; and is an irreplaceable resource to our community! Chris always manages to rise to the occasion. read more

Hawthorne Management Company - Front - Property Management Near Me - Charlotte, North Carolina

Hawthorne was a great company until bought out by Wm. Douglas with no notice to clients. Accounting/Billing dept is so disorganized! Statements not going out, etc. It's extremely difficult getting a straight answer. read more

They are unreasonable in their requests. It's as though they want us to all be Stepford wives and have every house look exactly the same. My neighbor wanted to paint a slim trim around her windows black, while painting her entire house, (just as her neighbor had done) and they denied her request. Why is it okay for some, but not for others? read more

A more appropriate rating would be zero. Sadly, this company is incredibly unprofessional. As an owner of several properties, I would NEVER hire them for professional services of any kind. They currently "manage" the neighborhood my primary home is in. They are completely incompetent. I've noticed that certain community members are harassed while others go untouched for the same "violation". They are ineffective, unprofessional and poor managers. read more

If I could give this company a zero rating I would! My daughter was forced to leave her condo mid July due to a back up in a main sewer line in front of her building that flooded her residence with sewer. There has been a TOTAL lack of priority put on repairs that would allow her to move back in. 17 weeks later, we are begging someone to finish repairs so she can get back in sometime this year. Next call is to Action 9 and an attorney! read more

We called HMC today with an issue concerning property damage and resident safety and first got refused service/help then I got loudly (yelling into the phone) and rudely laughed at so loud that I had to take the phone away from my ear. All this after explaining to the representative that not only had 2 potentially seriously car accidents just narrowly been avoided due to said issue, but also hundreds of dollars of damage had been and was being done to community property. Their representative on their "emergency line" admitted that we had a serious emergency on our hands, and then proceeded to refuse to do anything about, and refused to provide us with the contact information for the service providers that they partner with who could do something about it. If you're looking for someone who will loudly and sarcastically laugh "in your face" after being told that 3 people almost died in front of your eyes in less than 5 minutes right in front of your home, then call Hawthorne's emergency line, they have what you're looking for! read more

The worst property management company. Please stay away. I did all that I could to be a great resident. I had an issue after moving out, called the office several times, submitted a contact sheet and they had the property manager call me from my old property. My issue was not with the property manager it was with the property management group and wanted to speak to someone from their office. They charge high rent rates and you would expect much more from customer service front from the property management company. The property I lived in was clean and the management staff was great. I would not recommend any Hawthorne property. read more

This company is going to end up in legal trouble. They manage our HOA. And they are eroding our home values by not taking responsibility but taking our money. They refuse to release financial documents upon request. They refuse to enforce the actual hoa laws. And they do not check on the property or care. Each townhome here has an area in front of the home that's about 10ft by 4ft, that should have bushes and mulch. But for the past 5 years they have but minimal cheap smelling mulch down once a year (should be done twice) , and this year nothing has been done. There are overgrown weeds in front of every home, water lines exposed from erosion of the ground. And when I called about this, I was told "well it's been raining a lot" first off, it's only been raining the past 2 weeks.... Not the past 7 years, secondly I work an outside job, and rain isn't suppose to stop all outside work. Our dues have increased every single year, yet each year everything gets worse. Stay far away from this company. read more

Hawthorne Management Company - An example of how poorly the company does. But they are good at taking your money and overing nothing in return. - Property Management Near Me - Charlotte, North Carolina

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I would prefer to give this company zero stars. The staff is rude and they don't have clear answers to anything. Every lot in my neighborhood has different parameters so what's ok for one lot isn't ok for another (not fair). It takes months to hear back and when you do they brush you off with no real response. So then you have to keep fighting for several more months and keep pushing to get any substantial response. If you're looking to buy a home, make sure the HOA is NOT with Hawthorne. Run and don't look back. Especially considering that my development pays $1000 in HOA fees and I'm not even sure what that money actually pays for. read more

Bland, overpriced. Property manager treated us incredibly poorly after violent crime took place near us and we helped victims. We were never contacted despite requests, primary victims signed new lease and property manager bragged about it to us. I also complained about their response to covid19 and the unequal application of assistance to some 'preferred' residents. That is when I was subjected to a flurry of incredibly abusive emails from the property manager. She had one of the two office staffers do the same. Mocked my PTSD that had been exacerbated. Now legal action threatened after moving unless I remove negative google review! read more

Horrible company!! I live in one of the developments this place is over and let me tell you , they are useless. John F is very rude along with his crew. The development where I reside is very nice and pricy. The lawn care company they have hired leaves the grounds looking worse than before they got there. Leaving tire mark from lawnmower , weedeater marks through the dirt, large areas of missing grass, 1 bin for dog droppings bags, large holes in the roadway, the HOA committee is a bunch of smart ass clowns. They keep raising the hoa fees and doing less. The homes have NOT been pressured washed in 2 years, John F will not return calls or emails regarding any issues. But he sure in the hell wants that monthly payment. Channel 9 will be contacted very soon about this company so will BBB. Every review about this company is Neg so what can we do as residents to change that? read more

I have owned my condo in Belle Vista for over two years so I think I've had sufficient time to be able to say DO NOT HIRE THIS COMPANY. I cannot get a response and corrective action taken on any item that has been brought to their attention. I do not believe our building manager has had any training whatsoever in building management. If all you're looking for is bookkeeping services, this company may be able to help, but don't expect MANAGEMENT; you won't get it. Marcie Nugent read more

I recently moved to Charlotte and was totally inexperienced with H.O.A.'s as well as property management companies. When I arrived in Charlotte at my new townhouse I really wanted to put up a fence and tried calling Hawthorne management To find out what the rules were about putting up a fence and what I needed to do. I also emailed them. No one responded to me. At 10:30 A.M. On Tuesday, The first work day of the week after the long Memorial day weekend, I attempted to call Hawthorne management for at least the seventh time. I was told that Heather Skinner Was in charge of my community but she had already LEFT FOR THE DAY! At 10:30 A.M.!!!! The first time I checked my mailbox I received a notice saying that I would not be paying an additional $60 a month with an attached coupon book. The explanation was that back in March my community voted to pay for new roofs that were leaky on some of the town houses. In March I did not know this community existed therefore I could not have been included in this vote, however no one disclose this to me. That is the least of my problems, they did not submit a disclosure form at all until eight weeks after I had been living in my new townhouse. They would only disclose it to me after much coercion. The disclosure I received was not the original version and had no financial statement of hawthone management attached. I had to work very hard to get this. When I finally had time to review the entire disclosure there were many discrepancies that I would not hesitate to call out right perjury. Such as every unit is owner occupied. This is not true the unit next to mine has never had anyone living in it. The disclosure also said there is no person renting any of the units. This is also not true. The disclosure asked who the association manager is which is Heather Skinner. However the disclosure says that there is no manager assigned to my community. Heather Skinner refuses to respond to anything it will not assume responsibility for anything. My life is been made so difficult because of her and I don't believe she should be working in this field. They are his elder abuse going on in my community because most of them have no Internet access and are timid about bringing up problems. They are easy financial targets and are being taken advantage of. I have board members stalking my yard as soon as I leave and are scurrying to get out when they see me pull in my parking spot. It's stressful and nerve-racking. They are looking for something to find me for some kind of a violation. They are bullies and abusing their powers and I would definitely recommend if you're buying a place anywhere do not get involved with any place that has a property management company like Hawthorne property management company Or an H.O.A. Heather Skinner has lied to me both times she was willing to speak over the phone with me. She is neither friendly or helpful. Every single piece of information I have ever obtained from her has been either a bald-faced lie or she has no idea what the answers to my questions are and is totally incompetent in her position and truthfully doesn't know what to say and just make anything up which ends up being wrong. I don't recommend Hawthorne property management company or Heather Skinner. I pay a monthly fee for them to maintain the exterior of my townhouse which include trees bushes grass and any common area. Please look at my pictures of the retaining wall that is falling apart. They refuse to respond to any architectural forms I submit or any maintenance forms you have to see these pictures to believe it. Here's the kicker the retaining wall is 30 years old and the planks are rotted they fell out into my yard and I move them and they want me to pay for the retaining wall now I am there scapegoat. read more

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Just moved to a new area. My communication with HMC has been quite challenging. They are quite vague in their responses as though they are hiding something. Very unprofessional. read more

Contacted Holly at the company in November, 2021 to request my water shut-off, meter box leak in the front of my town home in Catawba Village, Fort Mill, that is leaking be repaired. Got a response but then nothing happened. I emailed her again in early January, 2022 and got no response back from my email. The leak has now been occurring for about 4 months with nothing done. Two weeks ago, I emailed the owner about the issue, sent him a video of the leaking area and have received no response. What will it take to get them to respond to leaks? read more

If you want a management company that doesn't manage anything landscaping, common areas, regular building maintenance and provides confrontational poor service but can think of creative ways to charge you $5000 special assessments fees per unit and increase monthly HOA fees then this is the company for you. My subdivision has looked terrible since they started managing it but I pay more than I ever have in fees. When I spoke to Leah (the person that manages the association manager )about this she had no resolution for my inquiry and discontentment about the lack of service. Please pay attention. I would not write this if I did not have this experience! read more

Completely incompetent company - more accurate rating would be zero. Consistently provide incorrect information. Totally unprofessional - lie and harass homeowners. Violate their own confidentiality rules. Harass homeowners with completely false reports of alleged rule violations. Do not validate reports. Do not return phone calls or emails. Copying others reviews that we have also experienced: "The staff is rude and they don't have clear answers to anything. Every lot in my neighborhood has different parameters so what's ok for one lot isn't ok for another (not fair). It takes months to hear back and when you do they brush you off with no real response. So then you have to keep fighting for several more months and keep pushing to get any substantial response." "They are completely incompetent. I've noticed that certain community members are harassed while others go untouched for the same "violation". They are ineffective, unprofessional and poor managers." "This company is going to end up in legal trouble. " Foe starts, they should be sued for discrimination. Shame on them and the neighborhood boards that allow this to happen. read more

Can I really say anything that has not already been said multiple times? Absolutely the worst community management company that likely ever existed. I also live in the Belle Vista condos in Ballantyne and our manager (CM) is about as incompetent as they come. He supposedly manages 10-15 different communities, If so, I would believe that they are all sorely lacking in management. He always looks for ways NOT to do something instead of finding ways to actually be proactive or positive. I believe that the only reason Hawthorne and CM are still around is because they/he provide an easy scapegoat for our HoA President to blame for never getting anything done right or on time!!! read more

This company is BY FAR the WORST and shouldn't be in business. 53% of the people who live here (in this particular building at Belle Vista Condos) are renters who are never given a clue about anything they plan to dol I totally agree with Kim H. Tracy K. Dolly W. The company is totally inept. I can't believe how many times the manager of our particular complex, has SCREWED UP!!! WE are OWNERS. Been here for four years. They advertise themselves as a safe, gated community. Yeah, we're surrounded by gates. . .they ALL OPEN and EVERYBODY KNOWS IT. There are three men on the HOA, who do the "most" (unfortunately, not enough for a property this size)! Deirdre Kelly, the "so called President" has not kept one promise she's made this past year. She only makes promises VERBALLY because she can deny it later -- she won't put them in writing. That should tell you something. She has referred to other members of the HOA as inept -- but the two Steves and Jason all work hard to try to make this place the best it can be. This is BALLANTYNE Charlotte. The "supposedly" nicest area of the city. Hawthorne clearly has only been hired because they are the cheapest. Beware of any condo complex that uses HAWTHORNE MANAGEMENT!!! Seven moves in this city within 11 years here. So PLEASE don't say "if you don't like it, then MOVE". We're not millionaires moving costs a fortune and is EXHAUSTING! We're also not kids, we have a lot of stuff. Give a lot away to neighbors & charity -- still a lot as we continue to try to downsize. Called Hawthorne recently and asked some girl (found out her name was Brenda) who answered the phone to put me through to management. She said "don't you want to speak to the manager of your building"? I said no and told her why. Her answer was "I'm going to have to hang up on you". So I hung up first. We've been complaining about the ineptitude of this company for four years. I get a receptionist (Brenda) who refuses to put me through to senior management. UNREAL!!! Read the other reviews. Can't believe they are still in business! read more

This company is terrible at management! They don't do their job and are just there to collect your money. If you have any kind of issue forget them helping in any way! read more

Legacy mindsets that need to be replaced with better customer service. Unpleasant and rude to work with. Voicemails are not returned in a timely manager and emailing the general email (admin@hawthornemgmt.com) with details get a generic reply to call the same phone number. Upon getting an answer, instead of the person assisting me, I was immediately transferred to a single employee's voicemail who has yet to return my call. read more

Told me that I was in violation of leaving my kids pool out in the front yard. Its always been in the back yard. I guess the person walking around inspecting doesn't understand what front and back are. Called them up and they said it was a mistake. I told them if that was a mistake, how many other stations have been a mistake???? Morons! read more

HORRIBLE! Our condominium community recently had a water outage in one of our buildings, the water was out for almost 3 days because there was NO accurate communication between Hawthorne employees, our board and the plumbing company. Plumbers sat in their trucks for over 8 hours the first day waiting for someone to give them the water cutoff blueprints. After I called Hawthorne, they said "they were not taking any more calls about the situation". After another call, was put on hold for 45 minutes until I hung up (which is what they were hoping I would do). No offers of delivering bottled water or even an apology from anyone! The plumbers finally dug up an area which was the WRONG place entirely, it was on wrong side of building! The 2nd day they finally found the right place to dig. Hawthorne should have been on top of this situation. Small children and elderly folks live here, it was a nightmare! Our community has had these morons for over 15 years and they are a sham, don't know how they stay in business, countless poor management situations, If it were up to me I'd get rid of them but our Board doesn't make any moves to seek out other management companies. Wonder why, hmmm. read more

DO NOT USE THIS COMPANY!! They are absolutely horrible. Our entire community is in shambles- we had NO road for months. Yes, you read that correctly! They scrapped everything as if they were getting ready to pave and then we were left to drive on dirt and mud for months. To the point everything started to erode and there were huge potholes that were unavoidable. My next door neighbor had her bumper ripped off by the wooden bridge entering my neighborhood due to the huge holes on either side- they complained to Hawthorne and got nowhere (except a 1k+ repair out of their pockets). Don't even get me started on the landscaping. Over half of our backyard is a muddy and moldy mess! Several homes in the neighborhood have completely dead yards. There are cables on the ground running everywhere. It's a mess! Yet, they will send letters about the smallest things and threaten pretty hefty fines if they aren't rectified immediately. I recently updated the outside of my home, asking for permission first. I was told there was nothing in the CC&R's regarding the update I wanted to do and that I should be fine to continue. After a 7 hour grueling install I get a letter stating that it wasn't approved and needs to be fixed immediately- are you kidding me!? I went and re-read the CC&R's and nothing was mentioned. I then tried to fight it with the management at Hawthorne and got nowhere! Their customer service was absolutely horrible and it got to a point that they just avoided all of my questions and stopped responding. Needless to say, we are listing our home and will NEVER live somewhere managed by Hawthorne again. read more

I can't say or express enough how happy Hawthorne has my family and I. We ended up in a nasty situation with the company we had leased a home with. With absolutely no help from them....Heather Skinner and Hawthorne stepped in and fixed the situation. This is a company that went above and beyond what they had to do, and we can't thank them enough! Great people and a great company! read more

Sloppy, Unethical and irresponsible Company!!! My wife owns a house managed by Hawthorne Management Company. The deed is only in her name. She is the Lot-owner of Record with HMC. She is the only contact individual at HMC. I called HMC and they provided me with all of her account information including an alternate address and confidential and private financial information in violation of HMC Fiduciary Duty. HMC Legal Liaison staff-member provided me with legal advice over out 15 minute conversation and she is not a lawyer and should have known better as she has been in this administrative position as Legal Liaison with HMC for over six-years. I complained to the Better Business Bureau this week and off course they deny my complaint. HMC states, 'Members of our staff routinely interact with the homeowners about amounts owed to the association and try to assist where we can, but certainly do not represent ourselves as legal professionals providing legal advice. If an association has hired an attorney to assist with the collection of amounts owed, Hawthorne Management Company provides that information to the owner in written notices and must refer any calls or correspondence to that attorney once the matter has been referred to them. Yet, in my case this is not what they did. The staff-member and I (a Non-Lot Owner) discussed another person's account for 15-minutes according to my phone records. HMC's Legal Liaison spoke to me, a male, for 15 minutes assuming but not asking that this deep mono-tuned and clearly male voice is Zarina a female name and the only Lot-owner of Record. She never questioned this fact and fed me any information I desired. Suppose I was a stalker, this HMC employee provided the alternate address on this client to a 3rd party. Very sloppy and negligent work on HMC's Legal Liaisons behalf! HMC is all about creating a false façade of perfection and deny any wrongdoing just as I have quoted them above with the BBB. They know nothing. Look over the Internet; you will see countless complaints about them. read more

I stay here often but the rooms are not always cleaned they bugs and roaches the bed was just pissy I had to change rooms they made me wait four hours for a new room and today they didn't bring clean towels or trash bags room 814 gas moldin on the ceiling in the bathroom and kitchen area read more

Hawthorne Management Company is terrible - I can't tell you how many times we've been cited for the tiniest of infractions while the foreclosed house next door to us is in shambles with shutters falling off and the *entire* chimney falling off of the house. They nitpick about the smallest of things and send a passive-aggressive letter saying they'll fine us if we don't fix things immediately. They also don't seem to be very fair in casting judgments. We've received at least 2 letters for a tiny bit of mold on the north side of our house, but our neighbors who have the same mold problems haven't ever received a letter. We have a tiny one-inch gash in our trim where the wood has rotted? Violation notice. Yet I see other households with cars that don't work in their driveways, homes in disrepair, grass up to the knees. If you're thinking of using them to manage your community, you'll be doing your community a great disservice by doing so. read more