TrustArt manages my properties for years now and they've been always diligent with the process and…read morehad a great care of my units.

If I could give zero stars, I would. My experience with this property management company has been…read morenothing short of a nightmare. On 8/20, my water heater broke, causing a major leak and water damage in the unit. Instead of taking swift action to resolve the issue, the company gave me and my 4.5-year-old daughter a 30-day notice on 8/22, claiming the unit was now "uninhabitable"--but not because they fixed anything, simply because they refused to. They sent someone out with a shop vac and a few blowers--for 10 hours--then picked them up the next morning, leaving me to handle the water extraction on my own. I had to supply my own blowers and continue vacuuming water just to prevent further damage to my belongings. It wasn't until four days later that they brought in more fans and finally set up a dehumidifier. As of 8/25, the ceiling is still leaking, and I still do not have a working water heater. Their response? That the repairs would take too long, and it's easier for them to just make us move. To make matters worse, they promised to provide a storage pod to protect my belongings during this mess--but never delivered on that promise. I had to order my own pod, which was delivered within hours--proving that quick action is possible when someone actually cares. They've had four different vendors come out to give bids on the restoration work, but no repairs have been done--only excuses. At every step, they've shown a complete lack of urgency, accountability, and basic human decency. I wouldn't recommend this company to anyone, and I sincerely hope no one else has to go through what we've endured.

I can't beleive this happened to you. please xplain how they withheld all that informatioin to an…read moreexpected buyer. I'm in total awl. Looking forward to your answer. Thanks, ever so much my friend ! Kev

I've been a tenant for more than 5yrs. Ms. Sue and Mr McGowan are awesome landlords! Cannot…read morecomplain. Wish the apt had more windows to let the light in, but they are always there when I need them! No bugs, no problems. Would recommend IF and when I decide to get a house. I'd probably contact them for that too!!

Kim was awesome to work with! She is very knowledgeable and will go above and beyond for her…read moreclients. I would strongly recommend working with her as she'll handle all of your real estate needs.

Kim Rock always goes above and beyond expectations for her clients. Kim helped me buy and sell many…read moreproperties - investment and personal. She provides great value to her clients with her great knowledge and professionalism. If any obstacles did arise during the transaction process, she always handled it efficiently and kept us informed. Her dedication to her clients is unmatched; she is recognized as a premier realtor for this reason. She makes you feel as though you are her only client. She gives a 150% to her clients by providing stellar customer service. I can't say enough great things about Kim! I would trust no one else to handle my real estate needs! ~Lauren Conrad

Rosann is absolutely horrible to deal with and super rude!!…read more I submitted an offer on a property she has listed as a 2600 sq ft in Southampton. The house is not 2600 sq ft, but 1546 sq ft. County records were wrong.... we get it, but she wouldnt rectify her listing AFTER GETTING CONFIRMATION FROM THE COUNTY ITSELF OF THE MISTAKE, and got extremely defensive when I brought up the issue (as she had had a bunch of calls throughout the weekend over the same, according to her) She even said she had 15 offers and she wasnt going to fix it, but did she have 15 offers based on the real sq ft or on the INCORRECT information? That was a shocker to hear, she wouldnt go in detail, explain or anything, she just wanted to know if I was withdrawing or not. RUDE! Long story short, she hung up on me after she tried to make everybody else responsible BUT herself over the discrepancy on the listing, alluding that any reputable agent would take note of the mistake. So, is she not a reputable agent that went on to listing a property with a higher sq ft WHEN IT IS OBVIOUS TO BE SMALLER THAN WHAT THE RECORDS SAY? I asked her where did that statement put her at, and she hung up on me saying 'do whatever you want'. How is she still in business???, I wonder!!! Buyers and agents do have to do our own DD, but when we find discrepancies it is up to the listing agent to rectify and amend mistakes. At this point we all know the property is being sold for a HIGHER SF value at the price is listed for than what it needs to be, as it is 1100 sq ft SMALLER!!! No lender will let that fly AND SHE KNOWS IT. This property belonged to an elderly man who passed away and was a estate sale, maybe the sellers knew of the mistake, maybe they didnt, but I know Rosann KNEW BETTER. This is beyond unethical and will be reported. I am sure that not just these 2 previous reviews on here are the only people thinking the same way I do. The way she operates can not be casual, and MOST LIKELY A PATTERN. I recommend to check reviews on ALL agents on all sites, and with the real estate commission for any unethical complaints. *UPDATE NOW IM BEING THREATEN WITH A LAWYER OVER LEAVING A REVIEW ON REALTOR.COM .... It keeps getting better. Really showing true colors.

Rosann is rude and offers horrible service…read more I was interested in a property for sale and reached out to this REO via email and phone. I received a phone call back the following day and was instructed to email over my license and they would send me the lockbox code so I can go visit the property. I sent over a pic of my license on Friday at noon and called several times on Friday, Sat and Sun to follow up but received no answer. We drove two hours from NY to go see the property in Philly with no response. Received a response on Monday where Rosann indicated I should have returned their calls and sent in my license on a weekday as they are closed on the weekend. I have no missed calls from these people and timestamp on my email indicates my license was emailed at 12:36 pm on a Friday. This REO is a joke and a waste of time. Total scammers who enjoy wasting people's time. They probably already have their inside buyers lined up.

Rent Scene was absolutely pivotal in my apartment search. I was moving to Philadelphia from out of…read morestate and had 2 days to find a new home. Alex worked with me to set up two days of appointments across about 7 apartments. He was patient, super responsive, arranging things behind the scenes like a mastermind. On the first day Dwight showed me three apartments, and gave me great tips on what to consider when looking for a new neighborhood to call home, and was super informative and helpful. On the second day I found the place that I'll be moving into next month! Rent Scene made the entire process incredibly manageable. I can't recommend them more highly. I would use them again in a heartbeat.

Alex was nothing but a pleasure to work with, especially considering that I had absolutely no idea…read morewhat I was doing during my entire apartment search. Though I didn't end up signing a lease through Rent Scene, he was extraordinarily helpful in offering apartment suggestions, answering my (many) questions, and setting up tours ahead of my day in the city. Would highly recommend for anyone apartment hunting in Philly, especially if you're moving from further away and need help coordinating logistics!

This is just my experience with an agent named Andre Robinson…read more He was just such a sweetheart and didn't bullshit me about the neighborhood I was in (Point Breeze). He was also nice enough to give me a ride home since it was raining and I had taken the bus. Such a gentleman. I never rented from him as my potential roommate backed out, but, I definitely would give him a call in the future.

I paid for credit and background check and never received a response about the property I was…read moreinterested in. They had me send over extra paystubs and never sent a response. When I did speak with someone they blamed the wait on the actual property owner. Saying they were waiting for the owner to make a decision. I waited a month. I think its very unprofessional to take customers money and not provide service. I would have appreciated better service.

Mr. Martinez was prompt and reliable when it came to preparing me a deed for a property. He is…read moreknowledgeable, and I appreciated his professionalism. Will definitely recommend him to my friends and family. His price for the job was adequate. Thank you.

We've been using them for over 10 years id absolutely recommend they are practically familyread more

I'd give zero stars if I could. Worst management group in Philadelphia. Not worth renting from…read more Keep their housing poorly managed and blame tenants for their mistakes. Not renewing another year with them.

I'm currently renting from j.g. McSherry they manage fox chase place apartments and it is…read moreabsolutely horrible. You can never get anyone on the phone. Since I moved in it's been maintenance issue after maintenance issue. I didn't have a proper walk thru just handed my keys and was sent on my way. The hallways need to be cleaned now that it's getting warmer it smells like cats. Trash is always everywhere. Complex needs to be updated badly and not worth the rent some pay 825 and some pay 840 for the same crappy apartments. I wish I would have took my time when deciding to live here. I'm hoping I can get out my lease I should be able to just from the amount of noise that goes on here. You can here literally hear the main door opening with a sound bar. Just horrible apartments.

Horrible!!!!! These people denied an application stating I had an eviction which is a lie! Never…read morebeen evicted and not on my credit. They are discriminate and unprofessional. Don't do business with them you'll regret. These 2 good reviews are probably planned from people they know - Don't trust them!!