Re: drain from home to street was clogged (tree roots)…read more Responds promptly, worked quickly & efficiently. Gave us recommendations for avoiding future issues. Very courteous too!

Extremely Disappointed - Problem Not Fixed and Overcharged…read more I had a very frustrating experience with Roto-Rooter. I called them to fix a plumbing issue, and not only did they fail to resolve the problem, but they also overcharged me significantly for the service. When I brought this to the attention of the owner, instead of addressing my concerns or offering a resolution, he told me that I would be placed on a list so they would never return to my home. This is completely unacceptable and unprofessional. As a paying customer, I expected at least a basic level of accountability and customer service. Instead, I was met with dismissiveness and what felt like retaliation for speaking up. I would not recommend Roto-Rooter to anyone looking for reliable service or fair treatment. There are plenty of other companies out there who value their customers and stand behind their work. Needless to say, I contacted another plumbing company (Ruger Drain Cleaning) that was reasonably fair in price and fixed my issue was even willingness to come back out at no charge if I still had an issue afterwards. Looking for someone in the Waterloo, IA area I definitely wouldn't recommend them, but would recommend Ruger Drain Cleaning 10 out of 10.

When ever, have a H@V or pluming difficulty my first call. Problems are solved promptly…read more Have had them suggest more economical way to do a job.

Very helpful, prompt, Knowledgeable in all aspects of…read moreplumbing issues. Highly recommend.

We are new to Cedar Falls and a plumber who was unable to fit us on his calendar said the "only"…read moreplumber he would recommend was Tony's Plumbing. Dan the service manager and Tim and Austin were prompt, efficient and friendly. They installed 2 toilets, shut off valves for the kitchen and a bathroom faucet.

I requested an estimate to put an outdoor floodlight onto the front of my porch. The man who came…read moreto do the estimate came the next day, but they were backed up about 2 weeks until they could get the work done. The men who came were professional and fast when getting the work done. My only complaint is that while they were working, they had to install a temporary outlet onto the line to use their heating machine so they could heat and bend the conduit. I thought that was nice to have an outdoor electric outlet, and it would have taken *more time* for them to remove it than to just leave it on and continue forward. My complaint is that they charged me $77 dollars for a half hour of "work" when it actually *saved* them time to leave the outlet on, as is, and the lady in the office would not hear what I said anyway, since the electrician himself said it would just be the parts charge, which was around $44, which is stupid for an outdoor outlet but whatever! So? Always go with what is in your bid, because if you step outside that they will make up mythical charges for "time" that was actually SAVED by leaving the equipment in! Crooked practice, if you ask me! Charge me to save your men time! BS!

So we have used them a few times before and never had a problem with their work. Then we did. This…read morecan happen. They came back and fixed the problem. They wanted to get it right. It really felt like they cared about their work. The follow up was awesome, earning an easy five stars. Highly recommend for great fast service and perfect work ethic.

need floor drain an pipes cleaned the tech was very polite an answered my questions fixed the flood…read morein basement But today the drain is overflowing went shower an washer are used i believe the cost was in the range i expected an tech said he would return if i had a problem return again within a months time

Great service! They were here right when they said they'd be. Very nice to deal with and…read moreprofessional. I had a big mess and they took care of it quickly.

I've had a number of plumbing jobs done by them, their work is first rate. The technicians are…read moreknowledgeable and polite. The reason I didn't give them five stars is not based on the quality of their work, but on the billing. My bills were often several times more than expected. Some of that is normal--one finds unexpected issues in an older house. My frustration was due to the office. Trying to get details from the office people, about either parts or hours, was like pulling teeth. They hated answering questions, often misunderstanding and overreacting to even a simply enquiry. In terms of parts: if they have to go to Home Depot and get parts, you will be paying for their time to get the parts. That's fine. But from what I could find out, there was also a serious upcharge on those same parts. This may in fact be industry standard, but to me, it seems like double dipping. I would expect to pay an upcharge for parts they keep in stock, but then, I'm not paying for the person's time acquiring the parts. Here, I was paying for both. (I'd recommend going with them to the hardware store and just paying for the parts yourself. The price different is significant.) In terms of time: Hours billed always considerably longer than I expected. Some of that is disposal, etc. But there was a time when the person left before completing a minor task. I had to call him back. It took some time before he returned. I was curious to know: Since this was the technician's mistake, did I pay for all that extra travel time? I never found out. I asked, not for the total hours, but for the times that made up those hours (clearly, you'd need to know the time frames in order to count the time?). Never got an answer. The regular office person refused to answer and finally passed me to her supervisor, who sent me a form email and then never responded to the actual question. Bottom line? If you want the job done well and don't care about details or cost, they're a great choice. I don't see myself calling them again.

Always fast and efficient service. And probably the most reasonably priced around. Always have…read morethem service my furnace and air conditioner, but they jumped in and helped right away when my water heater wasn't working.

We've used them before without a problem for our own home. This home is a parent's, during this…read moreterrible virus. The AC went out on one of the hottest days of the year, of course. I shot them an email when I found out, at night. Bright and early the next morning, Angie was on it. Tom was at the house shortly after. He fixed the most apparent problem, but then went hunting to make certain that was it. I kind of wish he hadn't !! It was going to be a system replace, lots of money we didn't have. Tom called me a few times, lastly saying, basically, "Let me try something," He ended up saving us thousands of dollars because he didn't give up; and, for that, I am very very thankful. Plus, the house was cool and livable within a few hours. Thank you !

Whether we need something fixed or replaced Davis plumbing has always been a great company for us…read moreto call. They get it done fast and they get it done right!

Terrible company called him the first time he came out and looked at our issues and said he would…read moreget back to us a week went by and I called him again trying to give him another chance and asked him specifically if he was going to get back to me and I have not received any response. I would never recommend him to anyone.