Adam did a great job. Communication was great. Showed up at the time he stated. Will do business…read morewith gain. Fast friendly and efficient.

When you call be prepared for rude receptionist . Quality is great no matter who you get but few…read moreof employees pad their time ! When called on it employee admitted to it and not needing second employee! You get charged $70 an hour per employee, plus Materials so you can see how that adds up . Like I said quality great but keep track of time they get there , their breaks and time they leave ! Keep track of material they use also because I think they use gold ??

Horrible attitude of owner. These guys came out to our place and broke the water main in the front…read moreyard when they turned the water off. They made us find someone to dig up the yard and billed us for them watching the guys dig. They also tried to bill us for having two of them watch the other guys dig. We didn't authorize them to work overtime and the owner was argumentative and down right nasty to us when we discussed the incorrect over charged bill. After a flood of curse words and expletives, no pun intended, we were fired as customers and the bill was worked out. We will never use again, thank god we were fired. Now they're fired too! Use ANYONE else! Don't go through what we were put through.

We are new to Cedar Falls and a plumber who was unable to fit us on his calendar said the "only"…read moreplumber he would recommend was Tony's Plumbing. Dan the service manager and Tim and Austin were prompt, efficient and friendly. They installed 2 toilets, shut off valves for the kitchen and a bathroom faucet.

From the owner: Tony's Plumbing and Heating is a leading provider of a full range of plumbing and hydronic heating…read moreservices in the Cedar Falls, Waterloo, and Waverly areas. New construction, plumbing remodels, boiler service and water heater services are only a few of the top quality services Tony's Plumbing and Heating provides in residential and commercial Projects. Contact Tony's Plumbing and Heating today and ensure your plumbing project is completed on time, on budget and up to code!

I've had a number of plumbing jobs done by them, their work is first rate. The technicians are…read moreknowledgeable and polite. The reason I didn't give them five stars is not based on the quality of their work, but on the billing. My bills were often several times more than expected. Some of that is normal--one finds unexpected issues in an older house. My frustration was due to the office. Trying to get details from the office people, about either parts or hours, was like pulling teeth. They hated answering questions, often misunderstanding and overreacting to even a simply enquiry. In terms of parts: if they have to go to Home Depot and get parts, you will be paying for their time to get the parts. That's fine. But from what I could find out, there was also a serious upcharge on those same parts. This may in fact be industry standard, but to me, it seems like double dipping. I would expect to pay an upcharge for parts they keep in stock, but then, I'm not paying for the person's time acquiring the parts. Here, I was paying for both. (I'd recommend going with them to the hardware store and just paying for the parts yourself. The price different is significant.) In terms of time: Hours billed always considerably longer than I expected. Some of that is disposal, etc. But there was a time when the person left before completing a minor task. I had to call him back. It took some time before he returned. I was curious to know: Since this was the technician's mistake, did I pay for all that extra travel time? I never found out. I asked, not for the total hours, but for the times that made up those hours (clearly, you'd need to know the time frames in order to count the time?). Never got an answer. The regular office person refused to answer and finally passed me to her supervisor, who sent me a form email and then never responded to the actual question. Bottom line? If you want the job done well and don't care about details or cost, they're a great choice. I don't see myself calling them again.

From the owner: Keeping You Comfortable For Four Generations…read more Young Plumbing and Heating Co. has been serving customers in the Waterloo and Cedar Falls, IA area for over four generations. We believe that a satisfied customer is our best advertisement. You can count on our trained and experienced technicians for both commercial and residential service.Our services include:* New plumbing and HVAC installation* Full engineering and design * Fast, reliable emergency service* Commercial and residential maintenance plans* Mechanical engineering* Sheet metal fabrication* Excavation* WeldingReady to go green? We offer highly efficient geothermal heat pumps!Young's has the reputation of being the plumbing and heating installer of choice for many of the finest new and existing homes in the area. We also offer 24 hour, 7 day a week service in plumbing, heating and air conditioning with a radio operated fleet of well-stocked trucks and highly trained technicians. Call Young Plumbing and Heating Co. today to learn more!

We had our Rheem water heater repaired October 31, 2025. The water become lukewarm, no hot water…read more We called Crystal Heating & Plumbing to fix the problem. They replaced the lower heating element and the bill was 400 $. Two months later in January 2026 the water heater stopped heating water again. We called Crystal Heating & Plumbing to look at the problem. They told us that the lower heating element needs replacement and also the lower thermostat needs to be replaced. The cost was to be 350$ just for the parts. We could not believe that we need to replace the part that was already replaced 2 months ago and that their diagnosis of thermostat is truthful. Decided to call Rheem technician to help us diagnose the water heater problem. It shows that thermostats are good and the lower heating element needs to be replaced. We just had it replaced 2 months earlier by Crystal Heating & Plumbing and they again wanted to do the same job and have us pay 350$ for parts and unspecified amount for the work to be done !?! Because they lied to us about the thermostat and the lower element was just replaced by them we decided to have it fixed ourselves. The parts that supposed to be 350$ we bought for 70$. After draining the water heater we unscrewed the lower heating element and it was all covered by 1/4 inch calcium deposit. ????? That was not possible in case if the part was replaced 2 months ago. They did not do that, just charged for it. It is impossible for heating element to get so much sediment in 2 months !!!!!!!!!!! We screwed back the newly purchased part and the hot water was back. We write the review to let other people know how deceitful and untrustworthy people working for Crystal Heating & Plumbing are. They refused to acknowledge the scam and refused to refund the money for previous fictitious repair. Stay away from them unless you want to be cheated.

What an absolute nightmare it has been dealing with this so called business. A several day long…read moreproject, turning into several months long. Severed gas line. Full prior knowledge and prior work on property to have this all being avoided. Prior work on plumbing that could have avoided this entire pipeline fault in total. No accountability. 50% over estimated cost. No written documentation. No paper trail. Just continued dishonesty and lack of accountability by Andy Barber. Legal fees not worth fighting the over estimated cost. I have never been this disappointed with a local business in my entire life. My family has been dealing with this company for 4 generations and have provided them tens of thousands of dollars of business. It's incredibly discouraging that individuals do business this way. Learn from the trust this business broke and steer clear of them like the plague.

Sent a tech in a timely manner. Diagnosed and replaced thermostat. Returned to adjust fan motor…read morehousing. Perfect for more longevity of the unit at a lower cost.

This is not a company I would recommend, we recently built a new home and Affordable was the sub…read moreused, Problems in all areas, bathroom fixtures, water heater you name it. Since December of 2021 they've been called back and charged us over $350 on the water heater alone. They feel the need to not only charge $100 an hour for service calls but also a "distribution " of $75 per trip. Won't get another dime from us. The technician they sent out could use some continuing Ed on customer service too.