Fulks was responsive when we were far out from their typical service area. Unfortunately, we were…read moreusing Good Sam for our RV and we needed a tire change on a dually. ( Double tires). The tech did a good job with 2 of the lug nuts with a hand tool and jacking up the RV with a 3 ton jack (RV weighs 6 tons). He was under the impression this was a simple tire change with an existing spare when he was dispatched and so came with simple tools in an SUV. But before he tackled the rest of the lug nuts became sure that it wasn't possible to do a tire change in the field because of the oil bath. He consulted with his boss who confirmed this and they recommended a tow! We called Good Sam back...got someone with more expertise who changed the tire in 15 minutes. (We learned that the wheel goes in over the oil bath, no need to remove it, but you do have to be careful not to damage it). After 6.5 hours we were on the road again! We suspect this was as much Good Sam's fault as anyone's. they need to make sure to vet their subs for commercial type vehicles and do a better job explaining the situation when they dispatch.

No one likes getting in their car to find it won't start, but if it happens to you I would…read morerecommend Alexander's based on my experience today. I called around before arranging a tow, and other places told me I would have to wait up to 5 days for them to get to it! Alexander's was available to take me right away. They got right to my car as soon as we arrived, and I was out within a half hour. They replaced the battery and didn't overcharge or try to make up other maladies to run up the bill. Maybe they would be busier at other times, but they were lightning fast at 9am on a Thursday. I'm grateful it was a simple repair and I was able to get back on the road and on with my day!

Went for a safety inspection for my car, and they found my tag lights were out. The waiting area…read morewas comfortable and pleasant. The owner was very informative and helpful. I went as a walk in and was out in around 40 minutes, which to me was very reasonable! Will be taking my husband's car back for the same inspection!

Very professional & knowledgeable. Lights look showroom new…read more I would highly recommend the Vapor method.

Nothing but crooks, charge ridiculous prices and just looking for a reason to tow with out warning…read more Owner a jerk!

I had an incredibly frustrating experience with New Era and CAT towing. Their behavior was nothing…read moreshort of unprofessional and downright disrespectful. They scammed me as well as a few others during homecoming events at NCAT. They did this by overcharging for their services ($460, $400, different prices), and their customer service was appalling--rude and unhelpful. Clearly, they have zero business framework or practices in place. I would strongly advise anyone to steer clear of this company. Speak with your lawyer and file a civil claim as many are doing.

Call late at night. Was 35 min from this business they said they'd head our way in 15-20 minutes…read moreand sure enough showed up 50 minutes later. Bill was very reasonable. Driver was efficient in loading and unloading.

WILL NEVER USE THEM AGAIN!!!! Very rude and unprofessional…read more. When you call about your car to get your belongings out of them, they answer with WHAT DO YOU WANT??? YOu have to call before you go there. Business card says open 24/7 but you have to call numerous times to get someone to answer the phone and when you do get them, they are rude.

Wonderful service! I was literally rescued off of the side of the highway after my car broke down…read more Within minutes, Tiffany was there getting my car ready to tow. She was friendly and kind. My car and I were home quickly. The company is affiliated with AAA, which made everything even easier. Highly recommended!

Friendly tow truck driver. Very good customer service…read more Knowledgeable of towing process. Great price for tows.

Exceptional Service and Reliability!…read more I recently had the unfortunate experience of my car breaking down, but I couldn't have asked for a better towing service to come to my rescue! From the moment I called, the team was incredibly professional and reassuring. They arrived quickly, well within the estimated time, and their driver was not only friendly but also very knowledgeable.

My car was in to repair front end damage after a collision with a deer. The repair is excellent…read moreand I can't tell that anything ever happened. They matched the paint precisely. They do require an appointment for an estimate and I missed that appointment due to issues that came up at work. When I arrived the following day my adjuster looked perplexed and kept explaining that I missed my appointment and that he couldn't do my estimate. He asked if I called them regarding the missed appointment and I had not because I had already been told that they just needed pictures and would email the estimate the following business day. Aside from a rough start I am pleased with this shop.

I still don't have my car…read more I gave them my car on January 2nd, 2024. I am writing this on March 3rd. The absolute apathy and disregard I have faced from Modern Body Shop has left me embarrassed and ashamed for ever taking my car here in the first place. I have received one (1) phone call from them since giving them a $5000 down payment. At this point I feel robbed. If i never called them, I would quite literally never hear from them. each time I call for a status update, I am told the same story about some delay that's 'out of their control'. Even as I plead that I cannot afford a rental car much longer, they hold not an ounce of empathy. They have no shame for the struggle they have inflicted and still are yet to have an actual time frame for when the car will be completed. Never in my life have I ever felt so disrespected and degraded as a customer of a business. I feel scammed, cheated, and throw aside. My situation cannot get much worse, but I hope that my story can save others. Please, whatever you do, keep your car as far from Modern Body Shop as possible.