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    Nicole L. Keller MS, PCC-S, CHT

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

    Services - Nicole L. Keller MS, PCC-S, CHT

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    1 year ago

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    Shelby County Counseling Center

    Shelby County Counseling Center

    3.0(2 reviews)
    12.7 mi

    Where do I begin? Wish I could give 0 stars…read more I came the first business day of the year for an intake appointment. Was hassled about my insurance (I have insurance, thank you) and informed that I needed to "pay down my high deductible" I don't have a high deductible plan, I have a PPO with a co-pay. Lady doesn't believe me and tells me to call my insurance company. She won't give me my card, because she needs it and gives me a post-it note for me to write down the info myself. Remember, first business day of the new year. I call and wait on hold for 15 minutes (literally), only for them to confirm that yes, I have a $35 co-pay. Asked 10 separate times if I would make a payment that day. [this is the very first time I've been here]. At the end of the appointment, no one ever asked me to pay! Counselor says, "oh, we'll just bill you." Goodness, would have saved a lot of hassle. Also hassled for proof of income that no one had told me previously to bring. Asked multiple times. Again, I'm not looking for a handout. I have insurance. Took 40 minutes to check in. Amount of paperwork was ungodly. Over 50% of the questions had absolutely nothing to do with why I was there. Then, I turn in the paperwork and I'm called up where the ladies continue to ask more questions. She never asks for the city I live in. I ask her if she needs that.. and she mentions no. Come to find out, she put the wrong city in! OOP, can't fix it, so has to DELETE my profile and START OVER. I pondered walking out multiple times, but decide that the counselor will probably be sane and normal. He was.. strange. His office was trashed and his calendar was on May (it's Jan). He had absolutely no empathy, barely looked at me and simply asked "Why are you here?" Not in a.. "this should make you think" way, but a wth are you doing here type way. Halfway through, it's determined that I should have a female counselor. He walks me out and says, "keep on us if we don't call you about making an appointment. Just keep on us." Glad I wasted 3 hours of my life.. for nothing. Entire experience was abrasive, inefficient. What if I was abused/timid, really did need some serious encouragement? NOT the environment. RUN.

    January 3, 2018…read more Shelby County Counseling Center has provided me with support and guidance even after I missed some appointments. They provide a walk-in service which allows access to a therapist if the need arises. I was particularly impressed when everyone called me by my name on my second visit. I was dismayed at the amount of personal information I was required to provide, but I suppose it was necessary to get the help I needed and the help has been very good for me. I recommend this center to anyone needing or wanting a mental tune-up. 'sqwrmy'

    Troy Psychology Center

    Troy Psychology Center

    1.0(1 review)
    17.4 mi

    I was referred to Mr Edward Witte by a City employee for treatment. I went through almost 10…read moresessions with him and multiple tests. Its more than a year later and Mr Witte will not give me my results. He's the most unprofessional Counselor/Therapist/"psychologist" I've ever come in contact with. He ripped me down because of a potential disorder that I may or may have not been diagnosed with. Basically humiliated me in front of my primary counselor. He blackmailed me for money. I needed him to testify for me in court and we paid him the $800 for all the treatment sessions and then $500 to testify in court. We went to court the judge hurt her back and cancelled court that day. When I asked Mr. Witte if he will be there the following week he told me hes going to need another $500 when he didn't even testify the first time! We gave up on him because my family and I were out of money. He basically would not share the records or results with any agency. I had releases from several of these agencies and he would not hand them over. He held them until he was "paid in full." And even after that he still wouldn't hand them over. I don't know how he gets away with this. My lawyer even filed a subpoena for him to testify after saying he needed another $500 that we didn't have and he didn't show up..I thought he was a good person trying to help people because thats what Counselors do. But no hes in it for scheming people for their money.

    Nicole L. Keller MS, PCC-S, CHT - c_and_mh - Updated August 2026

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