Generally a good experience for my husband, a patient here; however, the waiting room atmosphere is…read morelacking confidentiality in that patients and staff lack the proper sense to not share personal information in a public area. I didn't need to know someone's business concerning procedures and the like. Spare us the details.

UPDATE: I had a long discussion with Dr. Sandid's scheduler and cleared up our misunderstanding…read more With my demanding business schedule I always try to get my appointments well in advance and minimize any changes on my part. I have always had stellar service and this misunderstanding was an anomaly. Going forward, I will give the scheduler the benefit of the doubt and maintain an open line of communication to circumvent this recurring. Dr. Sandid's bedside manner and patient care is among the best I have ever experienced to include the Bethesda Naval Medical Center (where the President, Senators and Congressmen go) and the University of Kansas Medical Center that were previously my primary care medical facilities.

I tried to see a doctor here (Dr. Pierce is not taking new patients). I waited 11 days for an…read moreappointment, got up, got dressed, drove to the other side of town, got checked in, I'm in the exam room filling out paperwork and some woman walks in and says they won't see me because I'm on BHRT including testosterone. No apology, no nothing for wasting my time. They could have told me this over the phone and I could have spent those 11 days trying to find another doctor to diagnose a potentially serious medical condition. I did not need them to prescribe the testosterone, didn't matter, get out, we don't want you here is basically what it felt like.

I never have to wait when I make an appointment. I get right in. They take time to listen to my…read moreissues and recommend any extra labs to help figure out any issues. The young lady that draws blood is very good, as never any bruising afterwards. Nice staff all around.

My 1st.visit was very good. My new Dr. Is pretty and Smart. Also was very personal and interested…read morein my needs of health

I went to the ER the morning of 11/20/2020 because I fell on my arm on 11/19/2020....to find out…read morethat I broke my elbow.....I was told to follow up with a certain orthopedic doctor by the ER doctor.......I called the ortho doc on 11/23/2020.....I was told that they don"t except my insurance....... So I called my insurance company so that they could tell me which orthopedic doc accepts my insurance.......The nice lady that I spoke with found an ortho doc for me but I needed a referral from my doctor......So she called 11/23/2020 (before noon) GraceMed Good Samaritan Clinic (the clinic that my husband, children, and I have gone to for the last few years) to have them call in a referral to the ortho doc that accepts my insurance........mind you my doc is out of the office until sometime in December and has been out of the office since September or October......my doc has not responded yet.....which I have no problem with.......she has her LIFE OUTSIDE OF BEING A DOCTOR!!!!!!!!!! BUT there is another doctor there that CAN CALL IN THE REFERRAL for me...........CATCH 22!!!!!!! I FIND OUT TODAY 11/24/2020 I have to make an appointment to see him IN ORDER FOR HIM /HER TO GIVE ME A REFERRAL........I HAVE BEEN TO MANY CLINICS AND DOCTORS OFFICES IN MY 42 YEARS OF LIFE.......I have NEVER needed to see another doctor at the same office if my doctor was out to get a referral for something like this.......I AM TRULY PISSED OFF!!!!!!! I was advised by my insurance company to fail a complaint with them and find a different doctor.......Don't get me wrong I LOVE MY DOCTOR (Dr. B) she is the BOMB!!!!!! I AM DONE WITH THIS PLACE!!!!!! I WILL BE MAKING THE NECESSARY PHONE CALLS I NEED TO MAKE CONCERNING THIS ISSUE!!!!!!! I have NEVER had ANY issues here!!!!!!

I go to Heartland Cardiology annually due to family history, even though I don't currently have…read moreheart issues. Unfortunately, each visit has made it very clear that my time is not valued. At my most recent previous appointment, I was placed in an exam room and waited alone for over 1.5 hours. I finally stepped out to ask if I had been forgotten. The staff told me, "that's just how Dr. Kshatriya works and she runs behind because she spends a lot of time with each patient." When she did arrive, I was seen for maybe 10 to 15 minutes. I understand that some doctors spend more time with patients, but if that's the case, the office should not schedule appointments so close together. Then last week the office called to say Dr. Kshatriya would be in a different location than where I was scheduled, so they needed to move my appointment. I didn't mind and rescheduled for two months later. However, on the original appointment date, I still received text and email reminders telling me to come in. When I called to confirm that the system showed my appointment had been moved, I was told I was listed for both appointments and that because I was calling on the same day, I would have to be marked as a missed appointment. Only after I pushed back did they offer to "leave a note." When I shared how frustrating the situation was, including my long wait during the previous appointment, I was again met with the same dismissive line that "that's just how Dr. Kshatriya works." If that truly is the case, then schedule realistically and respect your patients' time. The long waits, scheduling issues, and dismissive communication have made me consider taking my care elsewhere.

I was referred to Dr. Sheehen for treatment of a DVT clot and follow-up imaging to determine if my…read more(90 day) blood thinner treatment had been effective in eliminating my DVT clot in mid October, 8 weeks ago. To date my follow-up ultra sound has not been scheduled (8 weeks later)?When I inquired, I was informed that the schedulers are running behind with getting imaging appointments scheduled by several weeks! As a military veteran, I have been treated at Bethesda National Medical Center (were the Presidnet of the United States recieves medical care) in Washington, DC and various military and VA Hospitals across the country. I have NEVER had wait 8 weeks to get scheduled for an ultra sound, CT scan, x-tray, or PET scan. According to the Heartland Cardiology clerk I spoke to conveyed that its a routine occurrence and that its typical of Wichita cardiology offices for this time of year? A uncacceptable and cavalier excuse to give to a patient. Perhaps this is a human resource staffing issue? Its not rocket science to allocate additional personnel or hire new staff into the scheduling department to circumvent a backlog of 8 weeks or longer to get patients scheduled for imaging appointments. Extended delays could be life threatening for some patients. The explanation I was given for the excessive 8 week plus delay for my imaging scheduling defies logic and Heartland Cardiology MUST do better to address this issue. Its truly disappointing and I hope this dificency is addressed and corrected as soon as possible. UPDATE on 30 December 2025: It's now been 10 WEEKS and still not scheduled for my follow-up imaging appointment? I will definitely be speaking to my insurance provider no longer schedule any further appointments with Heatland Cardiology.