I wish I could understand what's going on with Scott but since he won't respond to my messages, I'll have to share my most recent experience with him. I found him late in 2024. You can read my review on that encounter in my last review for him. I closed out that review by stating that I was so impressed, that I left a 24-105mm f/4.0L for him to look at. At this point, I don't even remember what was wrong with it. He worked on the lens and got it back into working condition and called me. It's 71 miles from my house to his shop. I made the drive down and in the course of conversation, Scott said that he would be more than happy to sell it for me and could get up to $400 for the lens. That particular lens was the first lens that I bought for my Canon 5D. It was my only lens for at least five years. Needless to say, I did everything with it. When I returned to my local fire department as a volunteer photographer, I added a few more lenses to my arsenal included the Mark II version of the same lens. Since I didn't need the one Scott had just repaired, I asked him to sell it for me. I didn't hear from Scott for quite a while, but the lens wasn't my priority. I do a lot of volunteer work, and I had enough equipment to keep working. I called him in April of 2025 to check status, and it hadn't sold yet. We spoke briefly about lowering the price. I told him I would take $300. I didn't hear from Scott again until August when he said he had a buyer for $275. I told him that $300 was the price that we had agreed on and he said that he would "make up the difference". I didn't fall off from the turnip truck just yesterday. I know that the difference of whatever he sold it for and what I got would be his profit. But I also know that when you are selling something on consignment, you have no right to arbitrarily lower the price without the owner's permission. His "making up the difference" meant that he made less profit. He asked when I would be driving down to pick up the check. I asked Scott to simply mail it to me. Every time, I've visited him at his place of business, I've had to call to let him know when I was close and sometimes, he wouldn't be there. I know as a single person business operation, clients need your time, meetings run long, photoshoots take longer than expected. I figured getting a check by mail would be easier for both of us. In October of 2025, I called for and left a message for an update. January 30th of this year, I called and Scott told me that I should have received the check by now and that he would have to check with his bookkeeper to find out what happened to the check. Yesterday, 3/23, left a message letting him know how disappointed I was with his lack of communication. And so here I am, dropping my five-star rating for him to one-star. Next will be the Better Business Bureau. I may never see my $300 again but I don't want to see other hard-working photographers get taken for a ride. read more

I rarely leave negative reviews, but my experience with Nielsen Photographic was extremely disappointing. On November 15th, 2024, I brought in a Leica CL film camera that I purchased from eBay that had a broken light meter, but wanted to check if that was all it had. Scott initially seemed helpful, claiming he was certified in Leica/Minolta repairs and found that the speeds were off. He estimated a 3-5 week turnaround for the fix. That timeline quickly fell apart. By late December, I still hadn't heard anything and had to follow up multiple times--calls and texts were ignored. I only got a response after calling from an unknown number. Scott cited a family emergency and poor communication habits, then accused me of being "impatient," even though I was just asking for updates well past the promised timeline. Told me I could pick it up. I asked him to keep it as I was not impatient and just wanted the camera to be repaired. I gave him another month as he requested, but by May and June, I still had no update. My partner finally got him on the phone, and Scott admitted he couldn't get the part or repair it because he didn't have the manual. This was frustrating since I had kept the purchased camera based on his assurance that he could fix it instead of returning it to the eBay seller. Which was no longer an option. He offered to find shops who could help, but never followed through. I picked up my camera on August 1--unrepaired--and he never once provided any leads or updates. When I mentioned writing a review about my experience and how I was appalled by his lack of empathy or accountability, he finally said "sorry," but only about the "situation." Unless you already have a relationship with Scott, I wouldn't recommend using his services. The lack of communication, accountability, and professionalism was unacceptable. read more

Excellent work and friendly service. My camera lens was repaired efficiently in the time promised. I would definitely recommend Nielsen's for your camera and lens repairs! read more

I sent in my Minolta XD-11 for a complete service, and it returned looking almost mint condition, for an excellent price and not that long of a wait (4-6 weeks is very reasonable for photo repair in my experience). Would highly recommend him for any cameras that need servicing, and his customer service and communication are excellent! read more

Excellent customer service extremely well knowledgeable with camera equipment highly recommended thank you very much

Scott keeps all my wedding gear in tip top shape! He is a must have for any photographer as a resource for repairs and general maintenance! Thank you Scott!! read more

I took my camera in to get repaired, it was not able to be fixed due to the parts not being available but he fixed another camera for me and I love it! He was super nice and had great customer service. He does have a lot of orders so go in as soon as possible if you need something repaired, he quoted me about 2-3 weeks and that's about how long it took. I will definitely go back if I need anything else repaired! read more

I took this photo to have it enlarged for my stepfather's Memorial Service. My picture of the picture doesn't do it justice. It turned out beautiful with all the busyness in the background removed. I definitely would go here again for any photo alterations I may need. Mr. Nielsen is very helpful, kind, and patient. read more

Nielsen Photographic Services - Tommy Edwards Celebration of Life Photo - Session Photography Near Me - Oakdale, California

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Scott has been servicing my cameras for 8 years now! He's amazing at what he does, really well priced for repairs and camera maintenance. Would definitely recommend him to everyone! read more

This dude is awesome. Knows what he is doing. Very personable, very fair with pricing. Seems to love what he does. He was super patient while my loud kids sat in their stroller while he looked at my camera. Im a bit of a newbie so he was great about explaining things to me. He is currently cleaning it. I got an error 20 code and he was able to pinpoint the problem. I shopped around for pricing and he is absolutely fair. Also has a studio where his repair shop is. read more

I went in today to have my camera and lens cleaned and serviced and was fully expecting to have to leave it there but the owner, Scott Nielsen, had the time and took care of it right there while I waited. It didn't take long either. I've known Scott for over 20 years and he always gives excellent service. He is the only factory trained and certified camera repair guy in the tri-county area. He is also an excellent photographer. He has a huge studio on site and also does events and schools. Scott is the real deal. He's honest and if for some reason he can't help you, he will point you in the direction of someone who can. I highly recommend checking out Nielsen Photographic Services for whatever your camera or photographic needs may be. read more

Very friendly and professional. I took my camera body to be cleaned and Michael took time to explain some of my concerns. I've been twice now and will continue. read more

Awesome! Best service I ever had! Camera lens was stuck to body and Scott took it off in under a minute, unbelievable if you need any camera repair he's the man! Nifty Fifty fix! Five Stars! read more

After a house fire, I had Scott clean and check-over my camera equipment. He cleaned my lenses and camera sensor and housing. He was fast, nice, and very fairly-priced. I also liked that he didn't charge me for lenses that he inspected but needed non-work - instead of charging me for every little thing. Highly-recommended for all kinds of repair for all brands. read more

After leaving a negative review on 6/18 due to a lengthy lack of repies to telephone calls, etc I finally heard from Mr Nielsen who explained he had back surgery and must have neglected to notify customers he would be out of the office SO here's positive review and hoping he has recovered and I look forward to doing more business with him in the future! read more

Scott Nielsen is extremely helpful and honest. He'll charge you a fair price. He's fixed a few of my camera bodies and tried fixing my telephoto lens which I had accidentally dropped on tile floor. Since I needed specialized parts for the lens, he facilitated shipping the lens to Canon for an estimate. I do not trust my expensive equipment to just anyone. Scott knows what he's doing and has an established business with an excellent reputation among professional photographers who rely on their equipment to make a living. Don't settle for less and take your equipment to Nielsen Photographic Services. You won't be disappointed. I know I am not! read more

Scott is awesome! I needed some work done to my 6D and 70-200 first gen, which Canon doesn't even service. To top it off, I needed them back for a wedding a week later. Scott got everything done, my Canon is tack sharp again, and his prices are more than reasonable for a CERTIFIED professional camera repair shop. You have a small fortune invested in your gear. Don't trust it with anyone else! read more

Scott is great! I took my camera in for a routine cleaning. He took great care of my camera.

My back focus button was stuck on my camera and Scott took care of the issue swiftly. The best and only place to go for all your camera repairs in the valley. read more

These guys are absolutely amazing. We needed a projector bulb super last minute (a projector that isn't made anymore by the way). Scott took his projector bulb out of his own projector for us to take to get Dr. Scaief through for his Berkeley lecture tomorrow! Nielsen Photographic Services saved the day big time with us! We will always give them a glowing recommendation! You shouldn't use anyone else for your photography needs! read more

Very knowledgable and willing to help you get your gear back quickly. A total lifesaver to have somewhere local to take our gear and be back in business ASAP! read more

Took my Nikon camera in to be looked at because it was accidentenly dropped in the water. camera was not salvalgeable but the owner was willing to buy it for parts and even suggested that i could list it on ebay for parts. Or iif I would buy another Nikon camera he would be willing to change out and replace the cover to the red one that I now have and love so much. Staff was very helpful and friendly.. read more