Love Dr.ninomiya! And friendly & proficient Karen. Dr has been treating my child since 18months old. His current Dr at that time dismissed further treatment. I suggested asthma and said kids this age don't developed that til later. Thankfully a friend referred me to DrNinomiya and I got an appointment that day. Did oxygen test and told us go er now. His oxygen level was low and he did have asthma. Er they treated him with steroids and nebulizer and was there almost all night . From that day on Dr was able to help with every concerns and refer us the the specialists when needed. He became his pediatrician .The best pediatrician, and best choice made. Always thankful when doctors know what they're doing and listen to all concerns and suggests actions moving forward!!! read more

This is the most UNPROFESSIONAL office. My sister came back from her son's appointment in TEARS. We knew this doctor had a certain "reputation" from reading his reviews... but today was the first time we'd experienced it first hand. My eldest nephew was diagnosed with autism so naturally, my sister was hoping to see if her other child was eligible to get tested. Dr. Ninomiya, despite my eldest nephew's diagnosis and my sister's background in ABA (applied behavior analysis) and work with autistic children, claimed that my nephews' behaviors MUST be due to "POOR PARENTING" and NOT autism then proceeded to ignore her concerns and reasonings to then mansplain what autism is KNOWING that autism is the center of her career. He didn't care for her explanations and insisted that she needed to "make her kids cry" when reprimanding. If you know my sister, you'd know she is an AMAZING mom and this kind of behavior from a DOCTOR is completely unacceptable. If he didn't think my other nephew needed to be tested, he could've just said that. My nephews will be going to another doctor from now on and when my child is born, we definitely won't be going to him either. read more

Been with this doctor for about 10 years... I had my 2 daughters and my youngest son see him. This review is looong over due. Thankfully like some of the other reviews I had no issues with any other workers/receptionist. This is strictly for Doctor Ninomiya. Never in my entire life I have felt belittled, unheard & talked down to by a professional like himself. My son just turned 10 months and basically started getting sick more often when he turned 6 months. At yesterday's visit, it was like he practiced what he was going to say and how forcefully he was going to say it to me. He basically yelled at me, saying that it was our fault as parents that my son was getting sick. See, I would have believed him had I not visited "urgent care" before this visit because I really did not want to call doctor Ninomiya & hear that we caused our son to get sick again when we followed everything he told us to do. The Urgent Care doctor previously came from being a pediatrician and told me... "Not once did I blame the parents of why kids get sick." He said before 2, they will get sick a lot. "As doctors, we just need to help them get better and figure out what's wrong. I would never tell you to alter the way you live or your daily lives, because we just can't. There's no blaming game here. We all try to do our best!" & that stuck with me that there are other doctors that care & have the same values as my family. It's unfortunate that I had to leave this review here, but I do want everyone especially new, that this doctor is not for everyone. Yes, pediatricians are hard to find on the west side, but trust me... Go make a drive if you can't tolerate professionals like him. With that being said, yes I found another doctor in Kapolei whom shows compassion & care for my kids. Find a doctor that works for you and your family! read more

Great doctor with lots of knowledge. My daughter really liked him she uses doesn't like male doctors but she did great with him. He's great with explaining everything to the parents and kids as well! read more

My family and I have nothing but amazing compliments to say about Dr. Ninomiya and his staff. We've always been treated like family for 10+ years now. I first met Dr. Ninomiya when I "interviewed" pediatricians and he put my first time parent's worries and fears at ease right away. Since then, we have had nothing but amazing care for our children. We always get the appointment date and time that we want and he is always able to see us "the following day" whenever I call Physician's Exchange after hours. Dr. Ninomiya takes the time to listen to my concerns and always answer my questions and clarify any confusions I may have. If I ever did call him during what I deemed "emergencies" after hours, he is always been very patient, even when I'm crying and talking a mile a minute. If I actually did need to go to urgent care or to the emergency room (it happened only once), Dr. Ninomiya always followed up the next day to make sure my child is okay. The office staff is also very kind, polite, and treats us very professionally. They help us fill out any forms needed in a very timely manner and are very courteous with any other requests we may have. I find it very shocking after reading these negative reviews, especially since our family has had the complete opposite experience. We have had nothing but the best care and will continue to see him. read more

Do not go here. I realize there aren't many options on the west side, but stay away from this office. We've been going here for about two years and I've wanted to change doctor's from our first visit, but with limited options close to home, I stuck it out because, thankfully, my son is relatively healthy and doesn't go to the doctor often. But after their billing department screwed up and their receptionist was a rude bitch, I'm done! Doctor Ninomiya himself is okay. Not super personable, kinda blah, but since we don't need to see him much, it wasn't that big of a deal. Wait times are super long every single time and I can't figure out why because the doctor does not spend a lot of time with your child. The worst part of this office, though, is the receptionist. Like other reviewers said, she's rude. I've called to get an appointment because my son was sick and she doesn't even try to work with you. Her response is "go to urgent care". Most doctor's office will offer something like "we're full today, but let me check tomorrow", or, even if theyr'e booked all week, something nice like, "you can try urgent care at Kunia". Nope, it's just "go to urgent care" and click. She really should not be in customer service. I think Dr. Ninomiya needs to do himself a favor and find a receptionist who is better equipped to deal with the public. This receptionist is the worst I've encountered in the medical industry and it's costing him patients. read more

A word to the wise, go ANYWHERE but here. The receptionist is a real piece of work. That's enough for me to find a new PCP for our toddler!

My daughter loves dr. Ninomiya. He's uncle to her. It's easy to get an appointment, every time I've called for an appointment I've almost always gotten an appointment in my time frame. The office is children friendly, nice and clean. I would highly recommend, they fulfill all our needs and expectations! read more

Jason is an awesome doctor and his assistants is fabulous. Can't get anything better.

Doctor at Castle Hospital recommended so we called him first. Wouldn't take us because we didn't go there before the baby was born? Baby has no issues and we have good insurance. Must be nice to be picky about your patients. Smh read more

From reading the reviews - I am guessing that Dr. Ninomiya haven't replaced his receptionist since 2007 - we are relocating back to Oahu and we like Dr. Ninomiya but can't stand his receptionist so we will have to take a different path. read more

We no longer use Dr. Ninomiya because we've moved out of state but had we still lived in Hawaii we would've certainly continued to use him as our pediatrician for both our toddlers. When we were searching for pediatricians when I was pregnant with my first I was hesitant to use him as well because of the mixed reviews. I did a quick in person interview with him and was put more at ease. The wait times are short and it's actually a very efficient practice because appointments are seen in the morning and same day appointments are squeezed in the afternoon after 2p if there's availability. Sometimes it means you can't be seen the same day but they try to squeeze you in the following day or recommend you go to urgent care if it's a true emergency. First of all I think his staff might be new so the past reviews aren't applicable. I say this because Tiani and Karen are amazing. Tiani at the front desk is always courteous to us and is very accommodating. Karen is efficient and is delicate with our kids. Dr. Ninomiya is a superb at what he does because he reads all his notes and comes prepared to all our appointments so I don't have to repeat myself. He seems to remember every single detail of our kids last visits with him and other doctors. Love that about him. He's also very encouraging and kind. As a first time mom I was struggling with breast feeding and self image and he told me to take it easy, be kind to myself, and always told me what a good job I'm doing because the kids were healthy. Another thing that makes him a good pediatrician is that he is upfront and very factual. My husband likes that about him. We've struggled to find a remarkable pediatrician and practice since we left HI. Miss them. read more

I just called to ask if they take new patients and the receptionist said: "We are not taking new patients at this time" and hangs up on me. Glad we will not Go there! read more

Awesome physician, awesome stafff. It is difficult to find a good pediatrician on the leeward side so I thought I'd share this info for other parents. Dr. Ninomiya's practice has minimal wait time in the waiting room which is important for parents with kids running around. There is also a lot of free shaded parking in the lower parking structure. Nursing staff is on the ball so you'll be in good hands. If you need a pediatrician in the leeward side, you should see Dr. Ninomiya in Kapolei. read more

My children have been going to Dr. Jason Ninomiya's office since birth. I love his office. Dr. Ninomiya is so kind and caring towards my kids and so are his staff. Anytime I have a concern, Tehani and/or Karen are always there to help. I would recommend this office to anyone. read more

If I could give zero star I would!!! DO NOT GO HERE! The secretary is rude!!! When I transferred pediatrician and ask for a copy of the immunization records she gave me a hard time! And took it personally that we transferred pediatricians!! read more

I was hesitant to come to this office because of all of the complaints about the receptionist but decided to take my chances. I have no idea what people are talking about they they've said the receptionist is rude. I have had no problems with anyone at the front desk. True, they may have told me before they don't have appointments that day for a sick kid but they can't just make appointments open on a full calendar. Advising us to go to urgent care or two suggested hospitals was the best I felt they could do. I've been taking my son here for a year and a half and am glad we were able to become patients. Dr. Ninomiya and the staff are friendly to us and listen to my concerns. The office is also clean and in a nice area. I would recommend. read more

I had taken my son here for a standard checkup a while back now and was not happy with the service provided, from the non friendly girl in the front to the actual visit. The doctor began rudely talking to us about SIDS. Not sure he has kids of his own but his approach was insensitive to say the least. We were not coming back after that visit. Then, I get a bill from them. My sons insurance covers the visit yet they still billed me. I've taken my son to other doctors and his insurance covered these same things and this wasn't a copay. Tried calling them and after some trouble talking to the girl she says I would need to contact my insurance. Not helpful. Anyway, really a horrible experience for us. Thankfully I've found a doctor now that takes good care of my son but felt I should share my experience to help others and hopefully this company. read more

We have been going to Dr Jason since we moved here 7 years ago. Being a mom I want the best care for my child especially being a heart mom. He is very knowledgeable, caring, friendly take his time explaining, and very health conscious which is very important when finding a doctor that will take care of your kids health. He is very thorough. He also calls back in timely manner and put parents at ease. I am very happy with his friendly staff, the wait time, the cleanliness etc. look no further he is awesome!!! read more

The receptionist was so rude! I asked to make an appointment for a new patient and she replied in a very snotty tone, " so you're asking if we are taking new patients? Is that what your asking?!" I'm almost glad they are not taking new patients becasue I would hate to have to deal with her in person! read more

I always have wonderful interactions with the doctor as well as staff. The staff is accommodating and efficient and Dr. Ninomiya impressed me with a follow up phone call to find out if my child's condition improved. Talk about feeling like a valued patient! read more

As a physician, I know and trust Dr. Ninomiya with my little girl. I also know many of his other families and I know how happy they are with him. Sure, different people may have other experiences in terms of staffing, reception, etc. We all have our bad days. But if what you want is an excellent doctor with a great bedside manner, then it's worth giving Dr. Ninomiya's office a call to see if he is taking new patients. Sometimes they might be taking new patients or not, as patient numbers change as people move away, kids grow up, etc. So it is always worth checking. Hope this helps. read more

Really disappointing experience with his staff. I called to see if they were accepting new patients and they asked about our insurance (which I understand) and after confirming our insurance was AOK they said yes. I told them I wanted to setup a short appt for my 7year old who came down with croup last night and also a longer appt for another time since we'd like to see the doctor to go over both kids medical history, etc. I was upfront and said that we split time between Kapolei and the mainland and that we needed a great pediatrician here as well as in California. The receptionist said she didn't think they would accept us unless we live here fulltime. Why on earth not? She put me on hold for a second, then came back and said 'no, we won't take you'. I asked why not and she didn't have an answer other than' 'because you aren't here all the time'. Again, so what? Our insurance is a PPO that pays per visit, not monthly like some HMOs so there would be no reason not to see us. Are you not allowed to leave the island and have a doctor? I explained we weren't on vacation here, we live here! Incredibly rude and no empathy for someone with a sick kid that was up half the night. read more