I preordered an item that was never sent. I proceeded to contact the business several times but to no avail. No response was given as to what the issue was. This is likely a grifting operation that I will investigate based on several disturbing reviews that have eerily similar issues I have. Generally this indicates a serious ethical issue on the side of the store. I urge those who have experienced the same problem to contact consumer protection. read more

Worst customer service ever. The guy who runs this store is a nightmare. Unprofessional and petty. I asked for a refund due to current circumstances (pandemic causing me financial issues) . He agreed but then ignored me for days after. I had enough and opened up a paypal claim, he immediately wrote me a scathing email demanding i close my paypal dispute or he would drag on the case as long as possible so i wouldnt get my money, and also told me he was keeping 15% of my entire order cost as a cancellation fee. When i just asked him to refund me so we can close the case together , he wrote back and called me several very personal and distasteful names. I was very polite and apologetic and he was extrwmely unreasonable, petty and tried to bully me into closing my paypal case. If i would have done that then i would have had no protection over my funds and would have been at his mercy. If you dont believe my story then just google reviews or complaints about his business, there are many to choose from on the internet. I still havent received my review because he told me paypal is giving him till next week to respond and he will wait until the very last minute to do so and plans on refunding me in a different fashion so he can still try to keep my 15% Paypal told me they have my back, if you end up in the same situation then please talk to paypal, visa or however you paid and show them the bad reviews online for northmen collectibles read more

How a simple cancelation request became nothing but a refund headache. It started when I had reached out by email about an ignored/overlooked cancelation request submitted through their websites integrated ticket reporting system. My cancelation request was sent in the same day as my order. Expecting assistance, I was instead met with rudeness and downright hostility and blamed that I did not follow up by email on a service ticket I opened on their own site. It was obviously overlooked by them, and I was then told: "I'm at a loss. If you sent a chaser and no one responded did you not maybe think something was wrong with the ticket? It does not take 2 weeks to process a refund request." This individual (let's call them "Mr. Sunshine") running their customer service is very brash and uncouth. Being very difficult to talk to and is obviosly burnt out from this job. They appear to take things rather personally, and are eager to blame and excuse things away. After some extremely cheery back and forth, *it was not cheery* things escalated to the point where they had agreed to recall the item I ordered from being delivered. Since they sent it out without even looking at my cancellation ticket for weeks. They said they'd refund me when it came back in and closed the ticket. That was that. Fast forward 2 weeks (14 days) later, no update, nothing. Not wanting to deal with Mr. Sunshine's cheery disposition again, I disputed the charge through Paypal. Lo and behold, they got on that refund right away the very next day. Hallelujah! But, not without an extremely well thought out, kind, and understanding email back... Just kidding. I assume Mr. Sunshine just had to get their two-cents in after the fact, and this is what I was sent: "Closed your ticket without refunding you? Your ticket was closed because you emailed us. Why keep two conversations open. I told you that the refund would be processed when the item was returned to us. It arrived a couple days ago. I did not have a chance to process it yet. Literally all you had to was follow up. That's it. Instead you choose to personally insult me by claiming I'm a thief who will not do what he said he would? Incredible. Further to that, no one at paypal reads those disputes. There was zero need for you to make up a little sob story to try and get them to decide in your favor. Unreal. Next time before you decide to slander someone try actually using your words and following up with them. The way people like you treat retailers is abhorrent. Regards, Sales Northmen Collectibles" So yeah, I was not super keen on being accused of slander over a legitimate billing dispute, then being told I'm treating them abhorrently when they've been rude to me from the very start about their own mistake. Also, straight up claiming Paypal would ignore my dispute and downplaying my issue (sob story)... Super professional demeanor, I'm sure that makes people feel really confident in purchasing from NMC. I was a returning customer looking for assistance on a simple issue, and they ensured to make it painfully clear they didn't want me to return again. Who needs to worry about customer satisfaction or retention when you just burn all your bridges, right? Now, dear reader, I ask you to simply look up any Google or BBB complaint against them, as their behavior is plainly evident and consistent. NMC's replies on these issues are all the same. Accusatory, defensive and rude. Saying things like "stick with big box retailers" or "obviously our business isn't for you". Well. As a longtime collector of 20+ Years I'm telling you, if you value customer service, timely transactions and a friendly service atmosphere, this business is most certainly not for you! If you want customer service with any semblance of empathy or basic standards, go anywhere else in the GTA to shop for your toys and collectables. read more

horrible horrible horrible service. The owner is arrogant and ask like whiny child when THEY make a mistake. he makes you sound like the bad person read more

Store now called NMC Toys. The store never sent items. Sent emails asking store to send items. Store wouldn't respond to emails. Filed for a charge back months later and store then instantly responds once get notice of the charge back. Store sends nasty email after receiving notice of charge back blaming issue on me. Looking forward to getting money back from the charge back. Would not recommend or shop here again. read more

i'd give this "Austin" no stars if i could. ordered two Voltrons, never received them, and this......"person" NEVER EVER replies to sent messages. read more

too late to review those negative comments from other customers. totally agree on awful business and poor customer support. never get straight answers from the ower or the sales regarding the products or lead time. Having been waiting for over one year for multiple pre-order items, still no reply, no answer, nothing. neither you can get your credits back that is based on the shop policy. What a amazing place in the market. read more

Please never order from this seller because it is not worth the headache. I ordered several preorder items from NMCToys and when they never shipped I contacted NMCToys months later (in April 2021 when the release dates for the items were Oct. 2020 and Jan. 2021 respectively). I was initially never responded to and eventually when I was I was treated like an annoyance and given no definite timeline as to when my issue would be dealt with. I initially asked for store credit but given the length of time I'd waited and the seller's unsatisfactory response I decided to dispute the charge with PayPal. I have been polite and professional but when I escalated my dispute with PayPal, instead of responding within the platform, NMCToys decided to send several vitriolic messages to my personal email account. Please understand, I am not out to get NMCToys. I just want buyers to be informed and not experience the same unpleasantness that I have. Understand what you are getting yourself into potentially by ordering from this store. The gentleman who runs the store will likely respond to this review by saying I am a horrible person and being unfair but I will let you be the judge. He will say that he is a one man show and that the pandemic has caused distribution issues but check the dates on many of the complaints and you will see that the issues I've described predate the pandemic. Look on Reddit. Checkout the long list of complaints that have appeared on cybertron.ca. Search Northmen Collectables on bbb.org and read through the litany of complaints. Consider that the seller recently ran a promotion on his Facebook page promising discount codes to anyone who left him a good review on this platform and others which might explain at least some of the glowing reviews on google and Yelp submitted within the past 3-4 weeks. If you don't believe me go to Facebook and check the feed for NMCToys. This experience is not isolated to me. Dozens of people have endured similar experiences to the above. There are better, more deserving companies that you can do business with. Before you treat yo'self, please inform yo'self first. Thank you. read more

Product delivery is horrible. Expect delays and expect a hostile and rude owner when you have inquiries. Owner is not professional and lacks basic customer service. read more

Do not order online from this disreputable outfit, especially anything on pre-order. You will not get your money back even if many many months past the expected arrival time have gone by. Instead you will get long winded emails why you and his suppliers are at fault and how buddy is blameless. Maybe he's right that the distributors havent delivered yet... but still... is that the customers fault? So, just a warning the business practices are unacceptable and this merchant should not be dealt with. read more

Absolutely horrible customer service. I had pre-ordered a product. The product page noted that the item arrives August 2020. When that time had passed, I requested a simple status update and got a completely rude response. Because of the delay in order fulfillment, and the horrible customer service, I requested a cancellation of the order. This is what I received back from Austin @ Northmen Colectibles: If you want to interpret the response I sent you as rude there's nothing I can do about that. I apologize that you've been lead to believe that everyone must roll out the red carpet and fan you with palm leaves when you make a request however there was absolutely nothing rude about my response to you in any way shape or form. You asked a question. I provided an answer. It would seem to me that people simply not providing you with VIP treatment or the answers you want to hear results in you perceiving them as "rude". I appreciate the luck regarding my "attitude" however no need :). I'm doing great over here and business is booming. If you would like to completely blow up your ability to purchase products from this site and increase the difficulty with which you acquire collectibles in Canada that sounds to me like a "you" problem. The cancellation reason of "you were mean to me and hurt my feelings and I'm taking my ball home and don't want to play anymore!" is not a valid reason for cancellation. As such you will be charged the cancellation fee in full as per store policy. Your partial refund has been processed and your account banned. https://northmencollectibles.ca/index.php/about-us/faq You want to talk about attitude I'd highly recommend showing the message I sent you and your subsequent response to someone else and seeing what they tell you. You won't, because you know I'm right. You will simply turn around, complain about your experience about me, tell people how "rude" I was and never actually show the message I sent. Please be aware any attempt to post about this interaction will be met with me sharing the actual emails we exchanged in response. The retailer and consumer relationship is a two way street. More often than not the Karen's that cry fowl over "rudeness" and stomp their feet are in reality the actual problem. Had you been unhappy with the additional processing delays and were tired of waiting I would have had no problem cancelling your order and voiding the fee as it would have been an entirely reasonable request. What is not an entirely reasonable request is crying about how someone was rude to you and then wishing them luck on their attitude. I've been running this store close to 5 years now and I will continue running this store with or without you :). I sincerely hope you're able to work through whatever issues are causing you to think it appropriate to behave in this fashion. Allow 3-5 business days for your refund to appear on your card. No further communications regarding this matter will be responded to. Once again, to clarify, had you simply responded to me like a reasonable and respectful adult and asked for a refund as a result of the additional processing time for this re-stock I would have been more than happy to refund you WITHOUT fee. This fee is not being charged because I "need" the money, this fee is being charged directly as a result of your poor attitude and behaviour. I've had about enough of people like you thinking they can do whatever they want and talk however they want simply because they spent some money on a purchase and I hope other retailers start taking a stand against this nonsense. You have yourself a wonderful day. Your business is not welcome here. Your account, associated names, and associated address have been banned. Any attempt to circumvent this ban will result in those orders being cancelled and charged cancellation fee as well. If you have a problem with being charged the cancellation fee I would advise looking up a store's cancellation policy prior to making your next purchase. read more

Buyer Beware! Terrible service. No response for 3 months to any of the 3 emails I sent asking for information on a preorder. When I messaged them on Facebook (there was no phone number to call on the website), I was insulted and told this wasn't the place to inquire about order. here is the conversation for those interested in seeing how they deal with customers and escalate a simple inquiry into cancellation: https://m.imgur.com/gallery/HqNl8vW read more

If you like being disrespected and talked down to as a customer then by all means purchase from Austin Da Silveira at Northmen. Probably one of the least pleasant customer experiences I've ever had. Austin has no care for customers and lives by "the customer is not always right" code (he literally wrote that to me). When I had questions about how the prices were calculated on the website I sent an email to clarify and his response was that he never had such a complaint and started to get defensive. Then when it was time to send me my order (that I was waiting for to get in stock and was over $100) he sends an email saying that he accidentally erased my credit card info and needs me to place a new order. I was ok with that but simply asked him how to do it as one item was more expensive now and another item is back on pre-order so I asked him whether I will have to wait again until it's back in stock. Austin decides to email me a reply by saying the following: "I'm not entirely sure what the attitude is for. Who's saying you have to wait more? Where in my original email did it say you had to wait more?". I immediately decided to not do business with him and requested to cancel my order because of the way he spoke to me and accusing me of an "attitude" he decides to tell me that "the customer isn't always right" and "we don't need customers like you with a chip on their shoulder" and that I'm "now banned" from his store. I couldn't believe that he speaks to people like that, his replies kept coming and coming and got ruder and ruder. read more

One of the worst online ordering experiences I have had in a long while. Placed an order months ago, and after months of waiting, finally contacted me regarding a delivery, which I decided to cancel given the long delay. However, the business operator was rude, argumentative and told me that I was wrong, he was right. Nice way to run a small business. In regards, I would recommend that you place an order elsewhere, if possible. If you have to spend a few extra bucks on Amazon, I would recommend doing that than spending any money in this establishment. As evil as Amazon is, at least they have a good return policy and customer service. read more

While Ive never been to the store in person I have dealt with them a number of times on their online store and I must say, from great communication to fast shipping this store is a treat to deal with. read more

This company is Canada's equivalent to Amy's Baking Company and Austin Da Silva is Amy AND Samy Bouzaglo. This man cannot take criticism and when we tried to cancel a pre-order. He got very aggressive. This is what he said when I tried to cancel a pre-order. "Your refund will be processed minus 10% cancellation fee due to the invalid reason for cancellation of an already released item by purchasing it elsewhere. Please do not pre-order products you do not intend to honor the purchase of." First of all, I cannot predict the future and if I find the item I want earlier. I have the right to cancel my pre-order without being hassled by a sore loser like Austin Da Silva. Second of all, regardless of whether or not I do not find the figure elsewhere. I do not need to feel like it is my fault for canceling a pre-order. Maybe later on, I just got tired of waiting for my order and I chose to spend my money on food. None of this is our fault. But Austin Da Silva wants to go full Caillou and point fingers all so he can keep 10% for himself to buy himself a candy bar. read more