Spent 6467 on materials last year, i tried to exchange clips for the decking decided to use screws. I still need about another5k in materials to finish, so for 70.00 they would rather lose a five thousand dollar sale. Terrible customer service read more

My husband and I visited their showroom and not one of the three men who were sitting behind their computers acknowledged us. We looked at the deck samples near the door then proceeded to walk around their decking displays. When we were walking past the men while going in to the adjoining showroom, one man looked up and said hello. It is rather strange how not one of them got up and asked if we needed help. We have a nice size project that we will be using an other company to install. The manager/owners should be aware of their employees disregard to potential customers, and the probability of losing sales because of their lack of customer service. read more

I think it's great that they stock a lot of things. The showroom is very nice. It was easy to deal with the people that work. There is a handful of people that actually work there but nobody really offers to help you. You kind of stand around for a little while before they acknowledge you it's so much as if they're doing you a favor. The way the decking is packaged and strapped account and order a few extra pieces because some will come damaged. They didn't seem to care unless they brought it back. Bring back 20 foot length pieces isn't a simple task. It were willing to replace those pieces, but not until I brought the damaged pieces back. read more

25% restocking fee on anything for returns is a joke. Got better pricing and service at Home Depot. Not worth the 30 minute plus waits do deal with someone. Never going back read more

Builders go here for high volume, large selection of Trex, and other decking and railing supplies. A good place for homeowners as well. The manager came out and pointed out different price points and options, even end of run clearance at a great price. They had tons of brands and textures, and prices better than big box retailers. How I found them.. While at a siding supply store this summer they pointed me in the direction of this as a go to place specializing in decking/ railing. read more

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I dealt with Al who made my multiple purchases due to miscalculations a super smooth deal. The prices are cheaper than the big name stores. The big name stores quoted me with delivery days weeks out they were able to delivery the items within a few days! read more

My wife and I visited the showroom many times and we were always treated well. Despite our many questions, they were always patient, polite and helpful. When we finally made our decision, we were given a very competitive price. When they said that they had the material and could deliver it, they were truthful. The deliverymen arrived when they said they would. The materials were bundled in a professional manner, which showed that they cared as much about how the material was handled as we were. That in itself was reassuring. We especially want to commend Nick S. who went out of his way to help us, but we should also add that his professionalism seems to be the standard for everyone there. To any homeowner or contractor needing decking materials, I highly recommend No Maintenance Decks. Do your research and comparisons, and I think you'll find, as we did, that No Maintenance Decks is your go to supplier. read more

The people who work here are so lazy. 10 guys working and no one gets off their butt to help customers, they all hide behind their desks to do as little work as possible. Giving 2 stars for one employee who was super informative. read more

The most unprofessional people I have ever worked with. They screwed up the quantity on my order. No big deal. After starting the job we realized they delivered a damaged piece. Ordinarily this would not be a problem. Except for the fact of how they handled it. They basically told me they couldn't get me a new piece, I waited too long to tell them and they couldn't get me another one even if I paid for it and than hung up on me. I called back to speak with the owner and he wouldn't get on the phone with me. I could hear him in the backround and he was quoting all the wrong facts about the situation. His actions were absolutely unacceptable. His staff was as arrogant as he was. I would NEVER buy a thing from these people, They are all liars and there word means nothing. Don't walk away, RUN away from them read more

Nick the delivery team member was so great! He was knowledgeable and helpful. There was no mess after the delivery, he cleaned up and made this simple and easy for us. Even better he is a dog person, we have a small puppy who is still learning the concept of defending her property. He was welcoming, he did not mind her barking like a lunatic at the end of the delivery drop off they were even friends. Thank you so much delivery member Nick! read more

Please do not buy decking anywhere else. Better price than Lowe's and Home Depot and many in stock choices. Delivery was spot on. Highly recommend.... read more

I am very glad that I did not heed the negative review here and found out for myself that this is a premier place for a homeowner to shop for deck material. The showroom is outstanding. I had my first deck made of cedar; I thought I wanted "natural" wood. 20 years later the surface was decaying like a Roman ruin. The frame was fine. I have now replaced the surface with Fiberon no-maintenance material. It looks much better than it EVER did, and it will last, basically, forever. My sales rep here, Al, was friendly, patient, and very helpful. Fiberon had the only color I really wanted in nearby stock, available soon. But Fiberon is somewhat brand x compared to Trex, so I was a bit unsure. The regional Fiberon rep Nick happened to be in the store one of the days I came in, and Al got him to come out to meet me. The guy sat and talked with me for half an hour, told me about the company, gave me some great tips. I placed a substantial order. It's now installed and wonderful. Al was careful to check availability, and every delivery (I ordered in stages as I better understood what I needed) came exactly when he said it would. I am a very satisfied customer and would recommend shopping here to any homeowner. I did compare prices at one of the big box stores, which did not offer anything comparable in the way of displays or knowledgeable coaching. The big box store price was higher. So here you have everything, good prices, good service. And don't even think about building your deck from anything except one of these no-maintenance options. I personally recommend Fiberon IPE color. There is a lot of variation, so you can't really get its beauty from a small sample. read more