Still great location, great amenities, and phenomenal staff…read more SO, why did I move after 10+ years? It started with the Leasing Director suggesting that I might like to move to one of the upgraded units. I WAS ASTOUNDED - AS WAS EVERY REAL ESTATE PERSON I KNOW - WHEN SHE TOLD ME THAT THERE WOULD BE A $435 FEE IN ADDITIONAL TO HIGHER RENT TO MOVE TO A DIFFERENT APARTMENT EVEN THOUGH IT WOULD BE A NEW LEASE-YEAR. I looked at the upgraded units (not impressed) but realized that no matter which unit I selected, there would be no escape from the constant noise and the lack of a walk-in shower. They offered to put in a walk-in shower for me for a cost of more than $12,000! They failed to realize, apparently, that this would be a capital improvement which would justify higher rent and be paid off in a relatively short period of time and keep a long-time resident. WHAT DID I GAIN? .Walk-in shower. .No constant noise from people on/in motorcycles and cars with straight pipes who like to rev their engines while they are sitting at the intersection to hear it ricochet from the surrounding buildings. (First hand info from a family member with a motorcycle.) .No frequent noise from cycles and cars playing their stereos at full-blast. .No noise from the clubs on Illinois Street. .Many fewer sirens - maybe one a day if that rather than one or more per hour. .Less expensive parking AND free guest parking .AMC theatres in the complex .Mariano's in the complex (do your shopping, then wheel your cart to your apartment to unload it.) And Jewel is 7% more expensive than Mariano's, according to Consumer Checkbook. If I want to buy a bottle of, say, prosecco, I no longer have to get an employee to open the case with their specific code and then walk me to the cashier with the bottle, as is the case at the Jewel in the building. .I get to decide whether I want air conditioning or heat. .Great views

I will NOT be renewing my lease if Aubrey (front desk staff, or whatever he thinks he is) continues…read moreto be there and management isn't changed. been a resident for a long time. worst staff and lazy as I've ever dealt with but Aubrey talks back to residents! which never be tolerated with!

My boyfriend lives here. I visited a lot. I love it a nice building great people hereread more

I lived here for almost 4 years and enjoyed it…read more The management and maintenance staff were amazing! The front desk people were either a hit or miss but were nice. The apartments were pretty sound proof. I didn't hear my neighbors much. The place was kept clean. The package room was organized well. The dog run smells...but what can you expect from a place where dogs pee/poo? They try their best to keep it clean though. The sprinkler system goes off every few hours to help with that. There's a schedule of it outside of the door. I just take my dog outside anyway. Parking was expensive and is managed by LAZ parking. The gate can be a challenge but since they upgraded.. it's been a lot better! Never had any problems getting a parking spot though. One star was docked because the middle elevator rarely worked. Otherwise.. I enjoyed living here with the big windows and easy access to grant park and local shops. The quality of the apartment was good! I heard it's because it used to be old condos that got converted into apartments

I've lived in the Vetro for 3 years and couldn't ask for a better place, based on several factors:…read more The location gives prime access to the best neighborhoods: Walking distance to the loop, west loop, river north, and south loop. Easy access to ALL train lines, making easy travel to further blue line and redline area. South Wells street has been undergoing major renovations in the last 2 years, and the strip had added many amenities including restaurants, shops, a divvy station, and the highly anticipated Southbank riverwalk. The Riverwalk features gorgeous views on the city, the river, and lush greenery. The building design (inside and out) is a key feature which makes this a class-A building. The architecture of the Vetro stands out as a gem in the neighborhood. Concrete and glass are showcased throughout the building as major design elements and truly evoke a sense of modern beauty. The interior of the building follows these principals, with units displaying highly coveted concrete ceilings and pillars in every unit. Concrete between every unit means very heavy sound-proofing. I almost never hear any of my neighbors which truly feels like a luxury. Common areas are tastefully styled, with high ceilings, contemporary artwork, and modern furniture. The hallways are particularly sexy with dark, dramatic colors, and low-to-floor lighting. The units themselves were thoughtfully designed with floor-to-ceiling windows, highly usable layouts, and amazing views. My particular unit has four 9-foot window panels in every room, flooding the space with light, a split-bedroom layout with a large open concept kitchen/living room, and two huge walk-in closets with custom shelving and drawers. Every unit is outfitted with all the contemporary finishes you'd expect in a luxury high-rise, like hardwood floors, stainless steel appliances, and granite counters. The building amenities are high-end and make my daily living much more comfortable. The building engineer is incredible, reliable, and friendly. He can fix just about anything, which is extremely convenient, and much more economical than any outside service would be. The management team was replaced with a new company several years ago, and the new team is excellent at getting tenant needs completed in a highly efficient manner. Management runs a tight ship, which makes me feel confident in the building's future. The door staff and other maintenance employees are extremely friendly and often brighten up the days of tenants. Other building amenities include 2 private spas with hot tubs and steam rooms, a rentable party room, common areas to relax, and a gorgeous rooftop garden with a water fountain, lounge chairs, and nicely manicured greenery. Overall, the Vetro is a high quality building with stunning design, amazing location, and great staff/amenities. I plan to be here for several years to come.

Property Managers: These people are very adversarial always trying to find ways to charge the…read moreresidents or blame them for things yet never try to do anything to fix the situation. They act like they own the tower instead of working for the residents as they are supposed to do. Also they operate on a distinct double standard between owners and renters. This is complete BS and not only is bad for the renter its also hurting the ability of landlord to find quality tenants. I have never lived anywhere where I have been looked down on by the property manager when we are paying over $2000 a month in rent. They operate it with that same attitude the property managers had when you live in college slum. Building: We lived there 1 year and in that time the air conditioning for the building went down 2 or 3 times. Hot water 2 or 3 times. All water once. Balcony glass door blew up in a storm. Light bulbs burn out in a 100 hours instead of the 3000 they are rated for indicating electrical issues. The kitchen sink was improperly installed causing water damage into the cabinets. The wall dividing to the neighboring unit is not up to code with only a piece of foam weather stripping dividing the unit causing the ability to hear all conversations, phone calls, alarms, etc.. between the units. So if you come here yes it does look nice on the surface but this will quickly fade and then you will realize that what you thought was a nice building with quality amenities is really just a facade.

Front desk-Tiffany and Dan are awesome. Maintenance crew are nice. Building is nice. I will say…read moreit's an older building not good for younger people. Better for families. All the moving fees suck. Move in fees are $600 and then moving out is $300. I'm a renter, so it never made any sense to me why I have to pay all these fees, but overall nice building.

Great place to live (I was a renter here). The staff is great and management is awesome-a true…read morerarity in the high rise condo world. I recommend this as a place to live.

I lived in this building for 2.5 years as an owner and for the most part, I have enjoyed living in…read morethis building. It has a good mixed demographic as far as families, yuppies, students, etc. This vertical village is 33 floors, just under 500 units, and 7 floors of parking spots (with top floor being uncovered). There are not a lot of amenities (lacking fitness room, pool, community activity room) which I personally preferred because it kept assessments low. In fact, this is probably one of the lowest assessments for the highrises in the area. However, the building does have 24 hour doormen & security, package room for deliveries, dog run with complimentary bags, a dry cleaners, and well-stocked market in the building. A martial arts/yoga tenant now occupies one of the retail units as well. In my 2.5 years here, the building has gone through high Management turnover. We are on our second management company, and 4th manager so far. I have been happy with two of them. Sometimes I don't understand the things that the Board approves, but I'm sure every building has the same issues. I actually lived in 2 units in the building, the first being a rental with lake-facing views and a balcony. The issue I personally did not like about the units that faced east and west was that the second "bedroom" wasn't a true bedroom (i.e. windows) but just had a 3/4 wall sharing the kitchen. It felt like a cave. The unit I eventually bought was a south facing unit and even though it did not have a balcony, it had two true bedrooms with floor to ceiling windows in each room (master bedroom, great room and guest bedroom). It was light, it was airy, it was beautiful. Rarely did I ever need to turn on the heat during the winter. Location wise it has its pros and cons. I'll start off by saying t's a bit of a walk to Roosevelt station (red, orange and green lines). I had no problem walking during the warmer months, but rarely ever walked to the train during winter. The CTA buses stop right in front of the building though (the building also has a cab light). It has access to Grant Park, the Lake, Museum Campus and Northerly Island via the 18th Street bridge. I always used to walk to State Street shopping too. It is close to other daily necessities like groceries (Mariano's, Jewel Osco, Trader Joes, Target) if you find that the on-site market is too expensive (which it is). It's close to Chinatown, McCormick Place, and Soldier Field. Traffic can be a nightmare during game nights, and there is zoned permit parking required on some nearby streets. Move in/move out fees are kind of high (increased last year) but pretty much what all other high rise units are going at nowadays, and a small assessment occurred at the new year. Upon my move out, even though I paid and 'reserved' the elevator for a 4 hour time frame, the front desk/maintenance staff hadn't prepared the elevator at all the morning of (aka padded the elevator and added a "Do Not Use Elevator, Move In Progress" sign). So of course I had to go to the front desk and remind them. Speaking of front desk staff, there were probably 5 or 6. When the management company changed (when I first moved in) so did the front desk staff. I only like maybe 2 or 3 of them (2 girls and 1 guy Luis)... the others I felt were not hospitable, friendly and weren't doing their job most of the time (i.e. letting guests enter the building without contacting the unit first). Window washing occurred twice a year. It's amazing how much bird poop gets on your windows and how high spiders can live. Power washing the garage floors happened I think once a year. The garage had been replaced/repaired several times. The front desk lobby was remodeled. Corridor Carpeting is being replaced on all floors (Floors 2-6 were already done because of high traffic areas). Elevator landings will get a touch of color. I thought I'd live here a lot longer, but I couldn't pass up the opportunity of putting my unit on the market and selling at my price point.

Beware: the building has master control of the heating/cooling system. It's mid April and it's…read moreabout 80 degrees outside but since it's not "summer," the AC has not been switched on so there is no cool air. It's about 80 in the apartment. Nothing can be done about it other than a plethora of fans and keeping the blinds closed. It's absurd that you don't have control over your own climate. It's awful.

I have toured a lot of apartment buildings in the West Loop in Chicago. This is the best building…read moreto look into if you would like to rent in this area. the management is outstanding. I would like to mention Taylor, Christina, and Michelle. These are employees who really care about their jobs. They are astute, knowledgeable, and kind. This is a really great place to look at to live.

Lived here the first year the building opened. Amazing amenities. I will say, the second year…read morerenewal rate caused us to look elsewhere but the front desk staff were amazing, and this was a great place to live

Do not rent a condo at this building. I hope it is different if you own a unit, but if you rent,…read morethe management company could care less if anything is wrong. We are finally moving out and could not be happier. For the past year the air balance has been off in our unit and any time you open a window or door, exhaust comes in through the vents. If we do not close all the vents and shove rags in them, the whole place smells like a bar pre 2008. We have been told that it will not be fixed. Please all renters beware, this is not a renter friendly building!!!

I bought a unit in this building a year ago and I can honestly say I am thankful every day for the…read moredecision I made! PROS The location cannot be beat - two blocks to all major highways and "L" lines, steps away from the restaurants and bars in Printers Row (not to mention the ones in South Loop), the best movie theater in Chicago I've been to lately (ICON), close to grocery stores and drugstores (15-minute leisurely walk tops). Grand and Millennium Parks are within walking distance, as are many museums (Art Institute for one). The building was built in 2004 but has been maintained beautifully - still looks as fresh and as new as the day it was built (except the party room - see below). The decor of the lobby and common areas is understated yet tasteful - and there are fresh floral arrangements in the lobby every week (that sold me!) The building staff is absolutely phenomenal - from the property manager (who has been with the building since it was built) to the door and maintenance staff. Everyone is always available, friendly, courteous and helpful, making life at WST a pleasure. Maintenance is available from 7 am to 11 pm every day, sure gives me peace of mind that help is always on hand. CONS (not dealbreakers, to be sure!) The building is scant on amenities - there is only an exercise room (no replacement for anyone's gym, to be sure), a party room (which can use freshening up of the decor and probably never gets used), a library room (I can read at home, thanks :) ), and a sundeck (which is on the 8th floor on the west side of the building so... mark your favorite lakeside beach instead). However, that never bothered me. What does bother me is that for the cost of purchasing a parking space and paying assessments for it you get "covered parking" - meaning there are no walls to the outside so the temperature is what it is outside, and snow, rain and dust freely blow inside the parking garage. But that's how the building was built, nothing to be done about that - and it beats street parking, which isn't all that plentiful around. If you are thinking of living at WST, do it without hesitation and be ready to be part of serene city living, supported by a great staff and close to everything the city has to offer!

This is for the condo management, building maintenance and security team (specifically Latoya) at…read more1464 S. Michigan. As a renter for a year, I had to deal with weed smoking neighbors, loud music at 4AM and bugs. Everytime I asked my landlord for help, they did nothing to help resolve the issues. However, when I emailed Scott Niekelski he was on top of it and gave me the assistance I needed to end these issues. The team is responsive, sometimes replying to emails on weekends and the building is ALWAYS clean. When other buildings have dog poop outside the building all day, I have never seen or smelled dog feces outside the building and if it's outside, it's gone within an hour. If you have a good landlord, or are looking to buy in this building, I would highly recommend living here. The amenities are basic with a simple gym and dog run, but the great condo management and security is what puts this place above the others.

It is my personal opinion that you should look for somewhere else to live...the building management…read moreuses deceptive business practices and the residents have COVID 19. If you would like more detail, please see the review below. The Good - Great location with access to everything South Loop has to offer (Museums, Soldier Field, downtown, etc) - The residence my girlfriend and I applied to on the 23rd floor has amazing views of Soldier Field and Lake Michigan. - Secure main entrance with a security officer posted at the front desk. - Indoor parking included The Bad - Apartments are smaller than other units in the area with a similar price - There are no updated appliances (older stove, refrigerator, dishwasher) - No nest thermostat (other units with a similar price have them) - No smart lock on your door (other units with a similar price have them) - Can easily hear your neighbors on either side of you - Elevator is not secure. If security is not there, anyone can enter the elevator and access any floor. - Non responsive and deceptive property management The Ugly - My girlfriend and I applied and paid our deposit about 45 days before our move in date. Knowing this, the owners and property managers strung us along with the hopes of finding someone who would move into the unit sooner than us. - We were told on a Friday that we would be approved by Monday. Monday came...no approval. Tuesday...no approval. - Almost 7 business days passed with no decision and we had already been charged $2550 by our broker to hold the apartment while our application was being reviewed. - After getting the CEO of the brokerage company AND the CEO of the property management company involved, it still took them an additional 24 hours to get back to us and tell us that the property owner went around the management company to accept another applicant AFTER we had already submitted our application and paid a deposit to hold the place. The reason, the second applicant was willing to move in 15 days sooner. Mind you, we were perfectly willing to move in 15 days sooner but were never given the option...they simply accepted the other applicant who applied after we did. - As a consolation, the property manager offered an inferior unit on a lower floor at a $25 per month discount. When we asked to see the second unit we were told it is currently occupied by a registered nurse that made it known to the property manager that they have been self quarantining for several weeks with COVID 19! Conclusion: Avoid living at 1464 S. Michigan Ave...they deliberately wasted our time and we missed out on two better places to live. They use deceptive business practices, gave our unit away, and tried to lease us a COVID apartment as a consolation. There are better places in South Loop with better amenities, better property management, and cheaper.