I wanted to give another update since my lease will be up next month…read more One of the false cabinets directly under the kitchen sink has magically fallen directly on my foot and broke out of no where, um okay? I placed a work order again for my refrigerator because it has constantly broken on me multiple times causing my food to spoil on more than 4 occasions... HOWEVER, the very next day maintenance actually came and fixed every problem in the apartment! I'm honestly shocked and very pleased with this. Not sure if there are new people working or not but everything is finally in working order. Hopefully it'll stay that way. The gate has been fixed last month and also working so far. Noise complaint is still the same, or maybe a little worse. I went from hearing my old neighbor singing all day to a couple arguing and stomping almost every few days . You can hear front doors slam and people's conversations as well. I think management may have gotten better since the last time I've dealt with them but not everything is 100% perfect, at least it's much better.

beware of bedbugs alive and active here. I have lived here two months and found a live bedbug…read morecrawling on my pillow when went to the office to address the situation the assistant manager Angel proceeded to tell me that it's a $300 fee for me because it's an indication I brought them in however that is a lie I did not bring them in. I have pictures of me before I moved in here and after with all the bites to prove I did not have them because once you have bedbugs and they bite you, they don't stop. They don't wait for you to move in somewhere and say oh let's start biting that's not how bedbugs work. You can have bedbugs and never even know it only certain people react to their bites. My husband and I sleep in the same bed. He does not have one bite mark on him and it's not because he's not getting bit. It's because his body doesn't react to the bites. Angel did call me four days later and apologize for how she approached the situation. and the community manager Amanda has sent me two emails asking me to delete my reviews which makes me wonder how many has she sent before me asking for you to delete your review. Sad part is had I seen a bedbug review here I would have never moved here. just be careful be aware because they will try to make it seem like it's your fault at first. Massey services pest control come out to inspect. They did not find any bedbugs or activity in my furniture, beds, pillow, sheets, blankets however they did find skeleton shells underneath the baseboards where the carpet meets the wall and one bedbug in the carpet under my dog's bed not to mention my dog has been eat up as well. Just my honest review!

I've tried to contact them regarding leasing and they were touch and go. There seemed to be a…read moredegree of turnover.

I have tried after living here almost 3 years to resolve issues that I have had and typically the…read moremanagement group is responsive. With all the construction going on since the property was not built and correctly weatherized causing every building to undergo major construction hit a nerve. Building meetings were scheduled with promises and assurances of things like cleaning up the area every day, safety and security and communication on when repairs would take place per unit including outside and inside as they would need access. Besides the noise and obvious construction annoyances that can't be controlled like scaffolding, windows blacked out, dumpster everywhere, etc I had hoped management would do what they could with what they can control. I spoke with Erica Wyndham (new manager) today as I have had several complaints over the last few weeks about safety, construction debris and communication with the developer, all which was adamantly explained that they would work with us to resolve. I was about 20 seconds into explaining my situation and was cut off with excuses even though she hasn't even heard most of the complaint. I asked if we could speak with the owner, as I remember in the meeting he was a reasonable and calm man who actively listened and was told no, then was told she had already spoken to him about this. Obviously not correct. When I mentioned communication she said they were busy communicating about the storm that came through...I didn't receive any of those either. Where I had made the decision to stay and endure the construction and continue renewing my lease; that has all changed in the less than 1 minute phone call with this manager.

Personal they never answer phone . Nasty reception on call's.put wrong adds in wrong prices.read more

Officially moved out of our unit after almost 3 years there. Honestly one of the best places I have…read moreever lived. I had a few work orders over the years and they were almost all completed the same exact day when possible. The grounds are constantly kept up and look amazing. Felt very safe and secure here. Moving out was a pleasure - We had a small misunderstanding about the contracted move out date vs what I was told verbally (last months rent owed - etc) but after speaking to the amazing lady in accounting Jeannie - we were able to get it resolved and I ended up getting my full security deposit refunded. I am sad to leave this unit but work did require me to locate. Will definitely recommend Carlton Arms North Lakeland to anyone in the area. The rent is much cheaper than other areas, grounds & pools are amazing and the staff is just excellent. Thanks again! - Joshua G

Unfortunately, my experience here has been very frustrating. I have repeatedly submitted…read moremaintenance requests for pest control because there are roaches in my apartment, yet no one has come to address the issue. Pest control is something residents are charged for monthly, so it's extremely disappointing to still have roaches crawling around the apartment with no resolution despite multiple requests.

If you are looking for somewhere to stay do not move here they make up rules and bills as well as…read morethey paint over mold they do not care about there residents they just care that you pay the bill they are currently painting the place because there is mold everywhere and infestation is real the roaches are awfulllll I wouldn't recommend this place to my worst enemy and if you have a problem and you call they act like your the problem for telling them they require you to pay pest control every month and don't even send pest control out DO NOT MOVE HERE PS IF THEY OFFER YOU TWO MONTHS FREEE ITS A SCAMMM IF U BREAK YOUR LEASE YOU HAVE TO PAY THE TWO MONTHS BACKKKK

Amanda and Dana are awesome! They work really hard to fix issues and make living in the building a…read moregreat experience. the macitence staff is also very helpful and proactive!

Bryan is awesome! friendly and so helpful around the…read morebuilding! takes care of all of us!!

I have been here for almost 4 months and I must say that I've had the best experience with the…read morestaff here. Maintenance is always helpful and Jonathan is always a email or phone call away.

From the owner: The Caroline Luxury Apartments offers a variety of exquisite floor plans available for rent in…read moreLakeland, FL. Pursue new passions, make lifelong memories, and immerse yourself in a one-of-a-kind community. Our selection includes brand-new one, two, and three bedroom floor plans and some of the most sought-after amenities in the neighborhood. Relaxing resort-style perks and breathtaking views let you free your spirit and reconnect with nature. The Caroline is more than just a place to live, it's a place for you to find total harmony.

When you drive onto the property, you instantly know that there's something different about…read moreWillowbrook. It's quiet, peaceful and everything is very well maintained. We've been here for almost two years and there has never been a noise issue or problems with any of the residents here. All the children that live here are well behaved and you really don't see them hanging around the property much. The property itself is fantastic. As far as the apartment unit themselves, they have a pretty good layout with ample storage and space. We've never heard our neighbors through the walls. When the washing machine is on above us, the only thing that can be heard is a very faint noise, if everything is silent in the apartment . Water pressure is fantastic. The staff in the front office are outstanding. We typically deal with Erica, but they're all super friendly and helpful. You can walk in twice a year and they always know exactly who you are. It's crazy. I don't know how they do it. The maintenance staff are speedy and efficient. Everything is addressed within 24 hours, even on the weekend if it's something urgent. They seem to do a lot of preventative maintenence to keep the property in tip top shape at all times. They replaced the roof and painted all the buildings, replaced the pipes in all the units to a modern pvc system, cleaned out dryer vents... The list goes on and on. They keep on top of everything possible, it seems. I've lived in 6 different apartments over the past 10 years and without any doubt, Willowbrook has been the best one by far. I have a few coworkers who are living in other complexes in the Lakeland area and they all regret not moving in here. They all have issues with noise, partying, inconsiderate neighbors, and ongoing maintenence problems. It makes me that much more thankful that I chose Willowbrook. I hope to stay here until I leave the Lakeland area.

It's quiet and peaceful. The workers are always there to helpful and nice. The place is beautiful…read moreas well as comfortable.

I called in to Arbor Glenn Apartments to ask about availability. I spoke with a really nice staff…read moremember her name was Amaliza Laport. She was very nice over the phone. Took her time explain prices and what's availabl. I'm considering making some time off for a tour. thanks for having wonderful staff.

We have had a wonderful living experience so far, we have had a great interaction with the new…read moremaintenance team, our kiddos love the waterfall at the pool. We plan to renew our lease again soon!

Very clean. Helpful staff! Fantastic location. You won't…read morebe disappointed! Of special note is Sean, the manager who has excellent listening skills and able to multitask wonderfully! This gentleman is charismatic and genuine, adding confidence that any patron staying at the Irlo will have a comfortable experience. At the front desk is Roberto, a friendly, bilingual guy who is very good at his job! He has a calm demeanor and a warm friendly way about him. Alex is the other employee who is a real pleasure. Very hardworking and skilled at maintaining the property. The benefit of choosing this location is that it's close to Disney World, Old Town, shopping and sight seeing. It is also great to come back to comfort after a long day. This Irlo is also ADA compliant and pet friendly.

We stayed here back in 2024 for about a month. It was decent for the price but some people were not…read morefriendly. The staff all seemed friendly especially the maintenance. Front office didn't seem to have it all together. But we did go through Airbnb so maybe they didn't communicate well

I just moved here from San Diego and the staff here made it very easy to move-in from across the…read morecountry. I had very little time to move into an apartment and they made it happen with no issues. Apartment was very clean and is very spacious. The tenants here are very friendly and it's a great community. JJ Fo

I've been a resident here for 2 years! The place is a dump! First of all, they have mold on the…read morefurniture and gazebos around the pool! The water in the pool and hot tub is DISGUSTING ! Instead of telling us to take our front door rugs and put them inside they decided to steal every single rug that was in my apartment building and I've asked for it back and they won't give it. The trash is so smelly! A friend of mine lives here and she told an employee at the front desk someone's dog pooped outside of her apartment and they said "we're not cleaning it" so she rented a carpet cleaner and cleaned the carpet for them! Everyone I've met that lives here complains about how nasty it is and how most people are ready to break there lease.... I never complain but this place is TERRIBLE! If I could rate it 0 stars I would!