Great deal on first time patients and greet service. This was very helpful as I had no dental…read moreinsurance when I went.

The best dental practice for me. The staff is exceptional and empathetic! Dr. Udon is compassionate…read moreand knowledgeable. My hygienist Jenny is by far the best hygienist I've ever had.

The WORST! Go here if you want to be disrespected and jerked around. They wanted documentation of a…read moremedical issue from 15 years ago, which I could not provide. Two days prior to my appointment they told me to get authorization "from a doctor so that they can prescribe antibiotics". In desperation I called my primary care physician, who told me Crestal can prescribe antibiotics. I called Crestal back the next day, told them what the doctor said, and hey presto! All of a sudden they can prescribe - after wasting hours of my time. I am a schoolteacher. I *repeatedly* told Crestal not to call me during school hours. They called me EIGHT TIMES IN TWO DAYS, during school hours. Finally I made it plain to them - I have autistic students, students with no English, I am not permitted to make or receive calls during the school day, so STOP CALLING. The chirpy little twitch on the phone then told me, "Well then! If you won't talk with us when we want, this isn't the office for you, so now your appointment is cancelled!" and SLAMMED DOWN THE PHONE. They're snotty, disrespectful and generally unpleasant. I communicated all of this to my referring dentist, who was happy to refer me to another office. I called that new office and they told me that there should never have been an issue about things 15 years ago, or antibiotics, or any of it, it was all unnecessary. And they were polite, and scheduled me an appointment after school hours. SKIP CRESTAL, go somewhere else unless you like being disrespected and jerked around.

This was the worst experience of any medical care I have ever received!h I had a gum graft. Dr…read more Steifel cut such a huge hole in my pallet that the pain was unbearable. I literally couldn't eat or DRINK anything for two weeks and had extensive issues with the same for a mont. I lost 20 lbs as a result and was only 120 lbs when I went to see him. The graft, especially from the right of my pallet, has permanent nerve damage. I can feel where the graft was to this day and it was 2 years ago. The whole process was difficult and I didn't receive support on what to do with the issues I was having after. I was often not treated as a valued patient. I would seek out a different perio dentist. Before this, I had no fear or hesitation with dentists. Now I am definitely scared on any future work I may need.

I was very happy with Dr. Wardius and the work went without a problem. I was told what my final…read morepayment would be and received estimate from insurance. Very much like others(Whom have commented) the office staff leaves MUCH to be desired. I paid my bill in full for the amount i expected and had been told. That was my last visit in Sept. In February i received a email saying i owed 470.00 for a CT scan. I paid in full what i was told to pay in Sept. I contacted the office and asked why the first i was hearing about this was 5 months later and the response was i owe the money. I told them i paid in full I paid 5500+ on my final visit. Today i received a call from a collection agency saying i had been delinquent since Sept. and payment was due in full. I pay my bills, excellent credit score and to be sent to a collection agency and effect my credit over there shooty billing is a place i would stay far away from. I also will be in touch with my referring dentist. I hope they enjoy the $470.00 dollars as i am hopeful this will help others not get caught in what seems to be a common sneaky pratice.

I chose to bring my daughter to this practice on the recommendation of our Orthodontist for a…read moresurgical procedure as part of the work with her braces. Her recovery has been good, with no complications to speak of (only two weeks in at time of writing this). So the services provided by Dr. Wardius appear to have met expectations. Unfortunately, the office experience left something to be desired. While a comfortable and soothing ambiance make for nice experience, day of, I was disappointed with poor communication with the office staff around the costs involved. After completing our consult visit and scheduling the surgery I asked for a cost estimate and was presented with expected costs, based on expected insurance coverages. Two weeks later these were updated based on an uncovered service performed at the consult (a CT scan), and I was provided what I understood to be final numbers (assuming that nothing would change during the procedure that would require additional services or coverage-wise from insurance). On the day of the procedure, everything proceeds as expected. No additional services needed or performed and payment requested matches the estimate I had been provided. Two weeks later I am now being charged for a service (the CT scan) that was supposed to have already been accounted for, as I was told that it had been, two weeks prior to the procedure. But they are telling me that I mis-read the email when they said "The balance was added to the patient account." If so, that estimate should reflect that amount. When a customer is quoted a price for promised services to be rendered, and those exact services are what is completed, then that price shouldn't change after the fact. Trying to discuss this with the office manager was the final straw as she was more interested in expediting the call, crossing it off her to-do list and getting off the phone than to honestly hear the concern and frustration that a client had with their experience. This "problem customer" as I am sure to be referenced as behind their closed doors, could have been a learning experience for the team so that they could better understand how to service their customer's needs. Instead it was so much more transactional and disappointing. I will be sure to pass this experience back to the original referring office and to find another practice for my son when he is due up in the coming years.

Dr Dee Dee Lee provided a pain free experience. She removed a portion of my tooth that was cracked…read moreand provided me with a temporary crown today. She was friendly, kind and patient. Dr Lee shared pictures of my affected tooth. She took the time to be thorough prepping for the crown and explained what she was doing thru the process. The receptionist informed me what the process would cost me before the procedure. I am completely happy with the service all around.

Dr. Brown: I consult…read morewith Dr. Brown for second opinion to what Lang's dental (Medicaid dentist) suggests or for problems arising from Lang's dental (Lang's dental having a bad record with the Dental Board) even though it's self pay. It's worth it to have an honest and ethical dentist. He was correct as to the problem with tooth #5 as to do the right exploration to determine it was a hopeless vertical crack whereas Lang's suggested root canal. Sure enough it was exactly what Dr. Brown said; a hopeless crack because when the oral surgeon removed it, it came out in 2 vertical segments. Erin Deedy: I had a spontaneous gum inflammation to tooth #15 that just came out of nowhere as in the same day it was fine, later that day the area inflamed. Dr. Deedy took me in at the last minute and was on target with what it was; inflammation coming from the deep periodontal pockets and she did an isolated cleaning and flushing to that tooth which was exactly what I wanted. I am very grateful for her good timing and also 'hearing me out' as to what I suspected it could most likely be. The whole staff is always very patient with me too.

Dr Sean and his staff are simply amazing, friendly, professional they take the time to explain any…read moreprocedures allow you to ask questions and treat you like a friend. My son and I look forward to our visits and the time they take with us. Even in emergency's Sean is calm, cool collected and knows just how to support his patients!! The best dentist i have ever had

I've been going to Dr. Sean Drower for several years now. For the first year and a half or so, I…read morewas very pleased with my experience. Dr. Drower is gentle and friendly and his staff is (was) pleasant as well. Suddenly, I noticed that there was / is a huge turnover rate among his staff (red flag) and there is always someone I have never seen before who looks at my teeth. The major reason I'm giving Dr. Drower a one star review is because for the past year and a half or two I literally have not seen Dr. Drower in person. I get my teeth cleaned three times a year. Dr. Drower does not work on Fridays, and for the past 1 1/2 to 2 years, the staff schedules me on Dr. Drower's day off. Also, there was one time that Dr. Drower was in the office working when I had my dental appointment. My dental hygienist was concerned about what she found on my x-ray but Dr. Drower refused to take a look at my x-ray, even though it showed a possible cavity; in my opinion this borders on malpractice. Sadly, I cannot recommend Dr. Drower to anyone. His practice has gone downhill since I first started going. I'm looking for another dentist, hopefully one who will actually look at my x-rays and will provide dental care for my teeth.

Dr. Bryan, you are truly an amazing highly skilled dentist! You took the time to explain to me how…read morethe extraction on the tooth would be done, removing all my concerns/fairs and making the procedure 100% pain free! Can't say enough about your office staff, Peggy was very accommodating, she was able to get me scheduled to see you right away! As always, thank you for a pleasurable experience!

I'd been rescheduling appointments and been "that patient" this week. Shannon couldn't have been…read moremore accommodating. This isn't a dentist who says, "you should...". He develops a plan, and helps every step of the way. My husband needed help finding a dentist on the sea coast, minutes later, Dr Bryan delivered. These folks care and really listen!

Family oriented and very clean. My 2 year old son enjoyed his first visit to the dentist . I am…read moreglad we made the right choice. Until now, my son still talks about Dr Ian. Everyone is so friendly . They even had rewards after the visit.

My wife and I had not been to the dentist in over 20 years. The reasons for such a long hiatus…read morewere, paying for our children's dental care, private schooling and then college. With those expenses behind us we decided it was our turn for some much delayed dental attention. We were fortunate in deed to have found Dr. Ian. He and his caring staff welcomed us and immediately made us feel totally at ease. He examined each of us and laid out a comprehensive treatment approach which included the cost associated with each recommended procedure as well as "adjusting" the costs to fit our budget and finances. We both highly recommend and wholeheartedly endorse Dr Ian McLaughlin and his staff!!!