1-Star - Extremely Disappointed with Customer Service and Outdated Policies…read more I'm basing this review solely on customer service. Today, I had an unavoidable situation--my kids' babysitter had to cancel last minute. I immediately called Gentle Dental first thing in the morning to reschedule. Their response? "We can reschedule, but there's a $50 fee." Seriously? What is this--1985? I'm already paying premium prices for care, and now I'm hit with a penalty for a genuine emergency? No flexibility, no understanding, no effort to retain a loyal customer. My family has brought them plenty of business, and this is how we're treated? When did customer retention stop being a priority? When did we normalize this kind of price gouging and corporate coldness? Shame on any business that thinks this is acceptable--especially in healthcare. Rescheduling still brings them business, just not my business after today! Gentle Dental, you've lost a loyal customer. I refuse to be treated like this! FYI! My appointment was for 4pm... I called at 9:30.. that's plenty of time to fill the void!

Over the past decade, I have been to several dental facilities either because of retirements or…read morewhat I view as upselling. After Guberman's retirement and not liking his replacement, I went to two who offered special introductory rates, but one prescribed expensive gum work (Aspen) and the other (Family Dentist) a couple expensive crowns then from recommendations I went to Hoffman (he saw neither) and I was satisfied for about 5 years until he retired and upsell resumed with his replacement. I then went to research a couple who were rated as best in the newspaper surveys. Both required an introductory package (Spoonwood $375-with a 3% senior discount and Perry $497-no discount and said they might reject xrays from other dentists). Then I saw Gentle Dental with an intro package of $79 but approached with trepidation foreseeing upselling. But none. And I liked the office staff better than all previous noted. The technician who did the xrays was nice and the most thorough xrays I have ever had. The hygienist was especially cordial and thorough as was the dentist who found my mouth in especially good shape. There you have it. I avoided upselling, found great people, and had a thorough introductory package which supports a senior, fixed income, no insurance budget.

The people here are very nice but I find it very unprofessional when the hygienist or dentist and…read morethe assistant carry on a complete, personal conversation while working on my teeth.

Okay, so an update to my review. I went for my (ahem) yearly check up a few weeks ago, and as…read moreusual, the staff were all very nice and helpful. The oral hygienist took my x-rays and did the cleaning, as usual. But then she said, "Let me see if the doctor has time to see you today." Huh? And apparently he didn't. I was told that she thought my teeth were fine, but he'd look over the x-rays and give me a call if he needed to. Um. Okay. I'm not knocking the oral hygienist's skill or experience, but I made an appointment to see a dentist and I paid to see a dentist ... and I did not see said dentist. How can he be "too busy" to see a patient on the day the patient's scheduled? It's as if I went to the eye doctor and was told by the tech that my vision was still really good with my current glasses, so the optometrist wouldn't need to see me that day. It felt very weird.

Only dentist in the area that could get the tooth out. That im greatful for. My Grandson was…read moresuffering. Yet, they don't accept. NH Medicaid. So it cost me 700. Then they had the idea we were coming back for a follow up. We have a dentist in keene that accepts his insurance. The reason raynor doesn't accept insurance. Is so they can charge more. A lot more. Thanks but no thanks..

Wonderful experience at Raynor Dental We recently had a…read moregreat experience at Raynor dental after my wife wound up needing an emergency extraction. Over the weekend and into early this week a tooth she was having trouble with became very painful. Our current dentist, could not do anything until mid December. I researched emergency dental care and found Raynor. Patty answered the phone and was so pleasant and helpful. Patty conferred with one of the dentists, Dr. Leora Hilbert, and they were able to get my wife in later that day. Amazing! We arrived in early afternoon and met Jill who kept me informed of what was happening while my wife went with one of the hygienists to prepare for the extraction. While not pleasant, the extraction went well and my wife was thrilled with Dr. Leora and her wonderful personality & easy going nature as well as the hygienists. All in all we are very impressed with Raynor so much so we are moving both our dental care to Raynor. Our thanks to everyone at Raynor who played a part in getting my wife's issue resolved so quickly and in such a friendly and compassionate manner!

Everyone at Perry Dental is knowledgeable, and very personable. The experience is always…read morepleasurable, and uplifting. Good place to go for dental work of any kind.

Great experience at Perry Family Dentistry! The staff is kind, professional, and makes you feel…read morecomfortable right away. The office is clean and well-run, and they truly care about their patients. Highly recommend

I was under the spell of Bowman Dental being a client focused practice, which was accommodating…read morewith those with dentist anxiety/white coat syndrome. When I started with them a few years ago, I was so happy to have found them after a bad experience with a Keene dentist. Plus, they were preferred providers with my dental insurance (they since have stopped being preferred providers with any insurance - ouch!). I have crowns and grind and clench. I wear a night guard. I do not eat chewy or hard things, searched and researched a toothpaste that wouldn't erode the crown's surfaces, I even brush for 2 minutes twice a day (I actually time it). Then I had a couple of teeth (crowns) break - front teeth - just suddenly I felt an object in my mouth, then another. Fortunately, I didn't swallow them! I didn't see my usual dentist. I saw some guy I didn't know, rushed me, and did not take into account my anxiety. I needed a partial, and the partial was a catastrophe. I was never given an opportunity to have a say in color. What I received was a partial that made it look as if those teeth were rotting and one of the "teeth" on it was crooked. I brought up the crooked tooth, and was told "it has to be like that." It took time, but I went back with my complaints and worked with my usual dentist. They were going to re-do the partial. It took 6 weeks to get it. It was lovely. The color we chose matched my teeth, the crooked "tooth" was straightened. Nice, yes? After 4 days, the partial broke. I went back, and was told "there is nothing we can do." I paid a lot for that dental appliance, and first, it was hideous, then beautiful, and then broke within a few days. Nothing they could do! I walked out in shock. Once in my car, I was so angry that I was shaking. Did I go back in? No. I have a valid, real condition regarding anxiety and medical practitioners. I was unable to go in. I will do something about such callous care - write reviews, and write to Bowman with photos. Frankly, I am traumatized by the whole mess. I also think, in part, I received poor care, "unable to do", because I was looking into going to another dentist - a practice that is a preferred provider with my insurance. I was still going to Bowman, because of the issues we were already in the middle of. I'd already paid Bowman, and it was definitely more than $1,000 for the partial. Now, I have a really ugly partial, a "new partial that broke within days, and am looking at paying for the same partial with a different dentist. Bowman's practice has gone from caring about clients to making that cha-ching!

There are too few words in the English language to describe what Bowman Dental has done for me…read more I'll do my best... Long story short, I was born with very weak teeth and had spent thousands of dollars trying to save them until they just weren't salvageable. I initially opted for dentures at another dentist. They were awful. I couldn't eat without them falling out, I gagged all the time, my upper lip started curling in and, at 45, i felt like I would never be the same again. I looked into many options to get all on 4 and some told me my case was too complex. Some were priced so outrageously I couldn't even imagine this being a possibility. I was so depressed. I even considered going to Mexico but my concern was that I would go through all that and then have complications that would make me fly back and forth to a foreign country and I could never afford that. One day, I got out of my funk and decided to hunt for someone again after realizing I feared going to Mexico and having complications. Bowman offered financing options I was approved for to get an All on 4 package. From my first meeting with Dr Bowman I knew my life would change forever. He has one of the best bedside manners I've ever witnessed. I've seen dozens of dentists and no one tops him. He explained everything in great detail and we came up with a plan. I couldn't believe I'd have new teeth and part of my life back so soon! Dr Bowman was a pure gem throughout the process. I was never waiting long for an appointment. His staff is beyond amazing and it is such a pleasure to watch them interact with him as he trains them during procedures. They clearly deeply respect him and love their jobs. I'm the middle of treatment I was diagnosed with cancer. This delayed my finals and could have seriously caused issues with my healing. Dr Bowman accommodated me every step of the way, working around my cancer appointments and becoming more like family than a medical professional. I can't imagine ever going to another dental practice. Today I feel beautiful, confident, and the compliments I get on my stunning, natural looking all on 4 are so uplifting. Don't give it a second thought, book now!

Have been a patient of Dental Health Works for more than 20 years. Staff have always been very…read more professional and courteous. I have experienced almost every procedure they offer and have been very pleased with the results. Without reservation, I highly recommend them.

I have been a patient for 6 years. I objected to frequent x-rays supported by advice of a…read moreneurologist and primary physician. Plus they are expensive and have never noted concern. I was told I could no longer use this office without general x-rays. No problem with the dentist, he was competent but recently retired. Experience with the hygienist only fair. From our chats, I disclosed information totally irrelevant to my dental history including noting my religious perspective which was then listed in clinical notes. Very difficult to get directly through to the front desk.

Dr. Charles Henry…read more.. He is the most amazing person and oral surgeon you could ever ask for. He cares so much about his practice and patients. You couldn't ask for a better person in his field.

Henry is a quack! He was extracting 9 teeth while I was under anesthesia. He left several roots in…read moremy gums and PERMANENTLY damaged my bottom jawbone. GO ANYWHERE ELSE!!!

I really liked this practice until I went for a simple 20 minute filling and developed lockjaw from…read morethe needle injection which caused two months of pain and rehab. His first response to the problem was to tell me to take something like Motrin and call in two weeks. After seeing an oral surgeon and being properly treated for a jaw infection at the injection site, he refused to accept any responsibility, sending me a letter that said I was no longer his patient. As others have said, his staff is really nice and the office is modern but I can't respect a doctor that will not take ownership of their mistakes. Also, be prepared to pay $100 if you miss an appointment.

Great dental practice. Clean, modern office, and a wonderful, friendly staff. How can you go wrong…read morewith a dental office where the official greeter is an English bulldog named Nuke? Dr. Ledoux is patient and caring, and everyone makes certain you are comfortable during your visit.