General: - The locksmiths were nice enough and easy going…read more The owner, unprofessional and yelled on the phone. Would highly recommend other options as there will be a second charge for any work done incorrectly. Specifics: - Front lock stopped working correctly after it was re-keyed. - Deadbolt placed, somehow a key part went missing from a new set. - The deadbolt was unevenly placed. - Woodwork done to the doorframe was splintered and uneven. - Left all the trash and mess on the floor - The major point, the owner was incredibly unprofessional on the phone. He became very upset and yelled on the phone at the idea of having to fix the stated concerns without charging as a new visit.

Economy was prompt and responded to repair my lock on the same day I contacted them…read more They were friendly and professsional and explained my lock issues during the repair. I'm happy my lock works and will contact Economy if I may need future work done; also I will recommend them to friends.

Rolland Safe and the Lock are the best. I thought the lady with the glasses ignored me when I said…read moregood morning to her as I entered the store. I quickly realized that she did not hear me because I was more than six feet away from her. She demonstrated courtesy and professionalism throughout my time there. My uncle and I were seeking a copy of a desk key and at first she discovered that she had no blanks. She mentioned that another company may have it, but I stated to her that we were referred to Rolland. She took the extraordinary step and called the manufacturer of the key. She then was able to arrange it where the manufacturer would send my uncle two (2) copies of his desk key to his home for absolutely FREE. It doesn't get any better than that.

The thieves at Premium Parking illegally booted my car at one of their lots in the French Quarter…read more I simply changed my tire and put the tire with the boot in the trunk. The next day I took the rim with the boot still attached to Rolland Safe. My family has been using Rolland Safe to service our safes for many years and they have always done a tremendous job. If you need to purchase a safe or have a safe serviced in the New Orleans area, this is your first stop. However, I digress. I took my rim with the boot from the Premium Parking lot to Rolland. They removed that boot from my rim in under three minutes and only charged me $6. *Note to EVERYONE. A private lot immobilizing (booting) your private property is illegal. Yes, they can have your car towed off of their property if you are parked illegally or have not paid for parking but they CANNOT immobilize your vehicle. Simply remove the wheel and put it in your trunk, replace with your spare and bring the wheel to Rolland Safe to be removed for $6. If you have a drill you can remove it yourself for free however I like supporting the local economy.

Paul came the same day I requested. Very patient with my older garage door opener and placed it…read moreback on track after making many adjustments to get it right. I appreciate that. Still charged me a decent price! Paul was very professional and now I'm enjoying perfectly working garage door

I have a rental property in New Orleans which occasionally needs repairs. I've had great difficulty…read morefinding reliable, honest contractors to do small jobs. I reached out to Paul with a 12-item list which needed to be complete at the last minute before I left town. He was immediately responsive and came the next day. He communicated well, was on time, and took care of everything. I hate going to the hardware store to get parts and he even took care of that for me. In addition to my list which included electrical, plumbing, painting, and small repairs; Paul remedied things that he noticed which I didn't even ask about. Paul was efficient and worked quickly. He quoted me for the work on my list rather than an hourly rate. He knocked out everything and saved me days of time were I to do it myself. Even though he's quick - all the work he did was top notch and he obviously knows his trades. Paul charges a very reasonable fee for the high quality service he provides. I always call Paul when I have any maintenance issue with my property and am confident it will be taken care of in the most time and cost effective manner. I highly recommend Paul for all of your property maintenance needs.

I had a few problems with my door locks sticking after the hurricane and my door keys getting stuck…read morein the locks. I called North Gate Lock and Key to come to fix the issues and I'm so glad I did. Just by chance the day the appointment was scheduled I actually locked myself out of the house! So now I needed the locksmith to get me in my house AND fix the locks too! Mr. Del, the owner/locksmith, arrived on time and was pleasant and immediately went to work to open the door. Within a short time my door was opened with no damages to my beautiful front door! He then addressed my problems with my sticking locks and keys and now I've been problem free ever since. Glad I found this local locksmith since it's so hard to find a good professional at an affordable rate! I won't hesitate to call North Gate Lock and Key again!

This was a great experience! My office keys and other important items I need for work were stuck in…read morea new file cabinet that I spent $300 on that wouldn't open. I tried all the troubleshooting, I only had the cabinet a few days. It was defective and I received a refund. The problem was my stuff was still locked away. I contacted North Gate Lock and Key through this app for a quote and received a prompt response. It was late night and on a weekend so I was surprised. The other locksmithing companies I googled couldn't be reached. This company is 24 hours! I called and spoke to Dell. He was polite, professional, friendly, knowledgeable, and very adaptable to my tight schedule. He came on time and the job took less then 5 minutes. There was no mess after the job was done. I received a discount as a new customer and I didn't even ask for one. This was fantastic customer service. On top of the that he beat the other quote I revived for the same job offering a price less than 45% of what they quoted. It was just an overall steal for me and I couldn't be happier. If you're looking for great customer service, a quick resolution, a company that's has great availability and who is adaptable to your schedule this is the locksmith for you!

I went in to get an old safe unlocked. Their service was fast. The locksmith was friendly and the…read moreprice was reasonable. I use them for all of my locksmith jobs.

Called and was instructed to come to business. When I arrived tech ( found out he is the owner)…read morecame out to my vehicle and inspected my console safe . He immediately checked it out and found the issue and fixed it. It was just a combination issue . I asked what fee I owed and he without hesitation 'there is no charge just glad I could help' . Now a-days thats rare . Great, friendly service . I would recommend this business with no problem. Good job!

I was very satisfied with the service provided by this company. My lock broke the day after…read morereturning home from Hurricane Ida and Mr. Robin responded and arrived quickly and fixed my lock. I would happily use his services again (although I hope to not NEED him regularly).

Rob at open door locksmiths is fantastic. He changed out four doors in our home. With impeccable…read moretiming and awesome service. One of the four doors wasn't working correctly. Not to worry! Rob came right back out and redid the lock and made sure it worked correctly. I would hire Rob again without a problem

The best. Replaces my special order front door lock in a reasonable amount of time for a great…read moreprice. Highest recommendation!

Set an appointment two weeks in advance no one showed! Called and called and called and got the…read moreafter hours number even though they're supposed to be open at 8 o'clock I called until 915. No one answered. They were supposed to be at my house at 8 o'clock. Totally frustrating. Came from out of town locked out of the house. Terrible service! Don't use this company not reliable.

We totally lucked out selecting Riverbend Renovations to do our bathroom remodel. In our case Scott…read morePhillips and Brian Farley just vibed with us immediately and helped put our ideas on paper and into the final product. The crew working on our remodel was Luis, an affable genius with mechanical systems and tile work, Johnny who recommended strengthening up the bathroom floor and did a great and exacting job of it and and Wilson who expertly assisted Luis and Johnny. They all care about the quality of their work. They arrived on time on schedule and were very responsible in my home. The project finished on time on budget and beyond expectations.

It started out great with Scott and Brian before we started running into issues with unforeseen…read moreupcharges and bad workmanship. It started when I walked in the house while the subfloor was being installed and found that the crew had installed undersized floor joists. I had to ask that they redo the work correctly. We ran into similar issues down the road with poor framing and terrible communication from the project manager. I, in essence, became the project manager making sure that their subs came back to do the work they needed to do (and do it correctly) while paying Riverbend to do it. I hired Riverbend to GC this job and they essentially just let their subs run the job - no quality control whatsoever. If their subs cut corners, they don't do anything about it. I was forced re-do large portions of the house framing because the drywall couldn't be put on. We are currently in process of the job and Scott and Brian stopped communicating once I told them I'd like compensation for the reframing I had to do.. It's pretty disappointing.. If you understand elements of construction and are willing to double check their work, Riverbend might be for you. Otherwise, I wouldn't recommend working with them. Updated: Scott, you're account of history is inaccurate and highly misleading. I hired Riverbend to handle all of the upfront work minus permits and material sourcing. Our agreement was that Riverbend would complete the rough in, electrical, and structural work and I would obtain the permit and order materials. It's also strange to me that you are recounting history when you weren't involved through most of the renovation. Below is a response to each point you listed below. 1) Scope: RB was hired to compete the structural, electrical and plumbing up to rough in. I told you that I wouldn't have time to manage the front-end work. I did not change the scope at all with the exception of adding a few lights here or there once we saw the lighting situation with the installed windows. In fact, Brian was trying to expand the scope throughout the project. Offering additional (extremely costly and unnecessary) repairs throughout the project. At one point, he recommended that we remove all of the siding on the left side of the house to repair a bow in the wall which wasn't even the correct approach - the bow had to do with the foundation/sill. I had this repaired correctly for 1/10th the price. Then, once we got to the plumbing work, your plumber doubled the rate and I was forced to move very quickly to find a new plumber. I had no issues with the electrician's work, so let's set the record straight on that. 2) At no point did anyone from your team tell me that there were any defects with the materials. If they had, I would have ordered different material. I ordered the #2 stud grade pine from a reputable lumber mill and given the amount of wood, it came in bundles. If your crew saw defects while unpacking, we could have returned and replaced the material, but again, not a single issue was raised. Also, I'm not sure why you believe there were many discussions about anything. Brian and I had a few discussions about the work but there was limited communication throughout the project. I would get very last-minute requests for material or something to be done before an inspection that I would need to react quickly to. It seemed like there was little forward thought about coordinating the project to make it move smoothly. 3) Work that exceeded code requirements: What are you referring to here? Was this related to fixing the hallway which was poorly framed and too narrow in order to meet the 36" hallway width minimum? If you can clarify that would be helpful. 4) Workmanship: It's easy to blame issues on material I suppose but I've shared some pictures to show what I saw and sent to you and Brian to repair. The pictures don't show the dimensions of these walls which were also not correct in many locations. For example, both smaller bedroom closets were not square or plumb. It would have been impossible to install a closet door and have it look correct. I had to tear them out entirely and reframe. The entire hallway wasn't square, plumb or the correct width. It narrowed from the front to back to a point where it fell below hallway minimum width. I had to reframe the entire hallway. Brian came and saw the issues and said the crew would come back and fix it. They came and did almost nothing to fix it. I've included pictures so you and everyone can see what I was dealing with.